Buffy was TERRIFIC but she left. Cole was great but he left. I'm a former tenant. I tried to contact the company on a Saturday and neither email nor vm worked. VM promises you can leave a message on the general vm which of course never presented itself. Emails come back as non deliverable. This matters bc I received a letter from them requiring a response within 7 days. Charging me for painting bc I failed to fill back in the nail holes. The letter i received said there were "excessive" nail holes. Was it that there were too many?? How many is too many? Or was it that I failed to fill them in? Wouldn't they have to paint regardless of who filled them in? Fixing holes on screen porch that were there when I moved in. They charged me for "refrigerator parts". Worked just fine when I was there. The person who did the walkthrough was NOT the person who met me at the house when I looked at it initially. Certainly willing to be wrong here but chances are good that the "inspector" had no clue what kind of shape the property was in then. Stay away from these properties if you can. Too many other good property management companies in Cville. read more

Upon start of lease term, apartment was provided in completely filthy condition. Food remnants, drugs, insects, and some evidence of vermin present at move in along with broken door/lock to the outside. There was a general lack of care and service from Hasbrouck and denial of breach of lease terms. After 27 days of rent the unit was finally cleaned and useable. Hasbrouck refused to refund prorated rent for the period of time it was in utter filth. Taking advantage of an active duty military member, they continued to deny my request for third party mediation knowing I was deployed overseas at the end of lease term and not able to physically return to Charlottesville. This company appears well accustomed to taking advantage of college students, and lacks an ethical approach to honoring contracts. AVOID! read more

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So I can't speak for the entire company, but I can speak for my experience with Buffy Gustafson. She is literally as a good as it can get for a tenant. She is prompt, responsive, kind, and understanding. Honestly the worst part of moving out of my townhome was knowing she would not be my landlord/property manager anymore! I cannot say enough good things about her! read more

Not a good company. Agents bait-and-switch you into renting (look out for Courtney Cameron) and then go against their word once you're already moved in. Word of advice, get everything they tell you in writing/email, or else you'll pay for it down the road. Had to pay over $2000.00 to them as a direct consequence of being misadvised. Customer service is cutthroat and very far from empathetic. Moving forward I will always try to work directly with a landlord. Communication gets lost with a third party involved. They have zero power, do not admit to wrongdoing, and can not help even when you're blatantly misadvised. read more

Awful! They never check on the property so homeowners pay for shut service. As a tenant they forced me into paying things I shouldn't have before when giving me a chance to correct an issue myself. I went workout heat for a week in winter and they wouldn't even attempt to contact owner about giving me any type of compensation. DO NOT RENT FROM THEM OR HAVE THEM MANAGE YOUR PROPERTY!!!! read more

The "fakest" real estate company I've ever encountered. Very unprofessional, poor customer service, slow response times, poor maintenance, HIDDEN FEES EVERYWHERE, and lack of common sense. They just take advantage of the students at the university and give them horrible housing. On top of that, they do not maintain any of their properties or appliances and include hidden fees everywhere on your lease. They're extremely lazy with their duties and don't help you with anything! This isn't a real estate company, this is a scam. I've met high school cashiers that are more professional than these people. Stay away. This place is a joke. read more

DO NOT RENT AN APARTMENT WITH HASBROUCK. I have never had a more inattentive landlord than Ray. Over the 10 months we lived in our apartment, we had every major appliance break, and it took weeks of badgering (emailing, calling, and actually going in to the office) each time to get anything fixed. Our apartment was also filthy when we moved in, and although we requested for it to be cleaned several times, they never cleaned it. There are a lot of companies that manage apartments in Charlottesville - choose another one who will actually attend to your basic needs as a tenant. This company is clearly used to renting to college students who don't know any better and taking advantage of that. read more

My experience with Hasbrouck was consistent with the other review. The landlord was extremely inattentive, and the building was shoddy and dirty on moving in. Additionally, our landlord would routinely neglect to call us before showing the apartment, and on multiple occasions I was surprised to find strangers being shown my apartment while I was asleep in bed. read more

As someone who consistently relies on internet reviews for choosing businesses, I think it's vitally important to give honest, well-considered reviews and not simply angry rants. Nevertheless, I have to give Hasbrouck Realty one star for their downright awful customer service and simply shady behavior. I was a tenant in a Hasbrouck property for one year while in college. As our lease came to an end, my roommates and I were given a vague description of the cleaning and move-out process. We were told to hire a professional cleaning service, and did so. The apartment was clean when we left, and I personally spent an entire day scrubbing the place down myself just to make sure. A few weeks after we moved out, we were notified that we would not receive the majority of our security deposit back. A large portion of our deposit was taken out to cover a general cleaning of the apartment and carpet cleaning. I called Hasbrouck to figure out what had happened and tell them the receipts for both of those services had been submitted with our keys.They were never able to locate the receipts in their files so I was told that I, along with my three other roommates, would have to submit the receipts along with a dispute form explaining the situation. I was already irritated that I was having to do additional work for something that seemed like Hasbrouck's mistake, but it got worse. They sent an email telling us that the carpets would be refunded, but not the general $400 cleaning. They attached a receipt from a woman who they use to clean their properties, saying that one of my roommates had hired her to clean our apartment. This was completely false. None of my roommates had never spoken to this woman and for Hasbrouck to even accept this receipt on behalf of their tenants is absolutely ridiculous. After many phone calls and a personal visit to their office to express frustration, we then received an email saying that only $300 of the $400 would be returned to us because of the cleanliness of the apartment-- citing things such as the counters, floors, and top of the fridge. When I requested to see pictures of the apartment showing these things, they attached about 15 blurry images, almost none of which were of those areas they cited us for. I then sent back my own images to show the state of the apartment on the day we moved out. After many voicemails and a formal demand letter, Hasbrouck finally agreed to return all of our deposit. Never once were they apologetic. Never once did they take the initiative to investigate the issue when they had two contradicting receipts for the cleaning of our apartment. Never once did the property manager return our phone calls after we had left numerous voicemails insisting to speak with him. We were only ever able to get in touch with the secretary via telephone. Never once did they attempt to explain the situation to us and when I asked the secretary, she told me that it would be handled internally. My recommendation: do not give them your business, but if you do, insist that your property manager inspect your apartment with you present before you move out. Otherwise, you will be scammed out of your money. read more

I rented an apartment through Hasbrouck at Cedars Ct. for two years. They are by far the most incompetent real estate agency I have ever had the displeasure to work with. When I was moving out, they gave me a pdf move-out letter. In the letter it notes this: Your property must be thoroughly cleaned prior to move out. HB Maintenance does provide a move-out cleaning service. If you use HB Maintenance to clean your property we will not require any additional cleaning services. If you choose to clean the property yourself or use another professional cleaning service and the property does not pass the move-out inspection, we will deduct a cleaning fee, including a 20% service charge, from your security deposit. If your property has carpet, you are required to use a professional carpet cleaning company. HB Maintenance does include carpet cleaning as part of their move-out cleaning service. If you choose to use another professional service company you must provide your property manager with a receipt, showing the carpet has been professionally cleaned upon lease termination. I followed this completely and was told that the cleaning fee would be $200. Apparently this does not cover carpet cleaning, which was never communicated to me in their move-out letter, the lease, or in any other way. In fact, the move-out letter states, " If you use HB Maintenance to clean your property we will not require any additional cleaning services." and " HB Maintenance does include carpet cleaning as part of their move-out cleaning service." I hear back from them asking for my carpet cleaning receipt a few days before my lease ends. I attempted to contact them via email and phone, but did not hear back from them regarding this issue for a week and a half. The only way I got them to respond to me was by mentioning pressing charges. Don't rent anything from these people - they clearly can't write a clear legal document to save their lives, and then when confronted with it, refuse to fix their own problems. read more

When my roommates and I saw the price of our apartment, we thought is was too good to be true. However, when we moved our belongings in, we were completely wrong. The apartment had not been cleaned nor fixed from the previous residents. Our landlord is highly unpleasant and rude when it came to helping us with any complications. She seemed to not care about our well being and we were loaded with fees that we had no idea were possible, like a "liability to landlord" fee. Additionally, it was hard to contact her; she would give lack-luster answers and sometimes wouldn't answer us back for weeks at a time. We had to submit a total of 12 maintenance requests during our lease, ranging from our ceiling leaking to the heating system breaking right in the middle of the winter. The apartment looks like it hasn't been renovated in years, only cosmetic touches to make the apartment appear renovated. The exterior is equally hideous as it looks like it hasn't been touched since the 70s. This makes since considering the spider infestations we had in each individual room. Do not waste your time with Hasbrouck. Make your money more valuable somewhere else. read more

I really love being able to pay for rent online. It is so quick and easy! Also, the people working at and for Hasbrouck are always so kind and willing to help. I especially enjoy the apartment I live in and there is always constant and consistent feedback from Hasbrouck whenever something is happening or I need something done for maintenance. My landlord has been very attentive and professional. She represents this company well and has made living in this apartment a joy! The one thing I am a bit iffy about is the price for the cleaning required after moveout. I have heard that it is impossible to clean up to their standards. read more

Our property manager was always courteous and prompt with responses. Most of the time, the response on maintenance call ins was adequate. The Maintenance man would come look at the problem and if it could be fixed on the spot it was taken care of. If not, then the follow up on non-emergency items was non-existant. One major issue was never resolved. We needed the door replaced due to dry-rotted seals and had to call several times. We were moving out in 6 months and, apparently, they were waiting to replace the door until then but we never received any follow up or were told this....we were left in the dark and had left several messages on the matter. When I moved in, the house was dirty and I had to clean it. I reported the more severe items to the property manager and someone came out and cleaned. They were courteous about it and apologized. Despite their being aware of the state of the house when I moved in, I was charged a cleaning fee when I left even though I left the property spotless...beyond spotless. I am a retired military officer and I am a very clean and detail-oriented person. The move out instructions stated "the property must be cleaned thoroughly". They didn't provide a move out cleaning checklist or give the courtesy of a walk through before I left. They just charged me $200 with no warning a month after I moved across the country. After a very vague description of what needed done, I cleaned for 2 days and I was absolutely positive I had cleaned beyond their expectations. I kept track of what I cleaned when I moved in, and what was cleaned when I moved out. I provided this to the property manager as well as a reference from a previous move. I had my neighbor, who is also a landlord, inspect the place before I left and provided her contact to HasBrouk as well. They didn't cal or make any effort to look into my concerns in any way. I can't imagine $200 is much to be concerned about on their part but, the principle of the matter is that HasBrouk didn't think twice about charging a fee to an otherwise good tenant when they were too lazy to actually see how clean the place was. read more

I am still living an apartment with them. They generally did a good job so far. When I need something to be fixed, we didn't wait too long. And it is not hard to contact them through emails. read more

I have been renting with Hasbrouck for a little over a year now and overall have been very happy! Anytime I had a maintenance issue, it was solved in a very timely manner and my landlord has been very easy to contact, and prompt with her responses. The only time an issue took longer than expected to resolve, was an AC malfunction that could not be fixed immediately due to the property owners. Little things happen. Overall, Hasbrouck is a respectable real estate company and I recommend checking them out! read more

Okay so I'm going to be real with y'all- If you're a first time apartment tenant/fresh-faced college student, don't rent from them. Conveniently placed in separate document apart from the main lease is a document stating the conditions of their "restoration fee" meaning that if you're renting a 1 bedroom apartment from them, no matter how clean you leave it when you move out, they will still deduct $200 from your security deposit in order to clean the apartment themselves. It increases by $200 depending on the number of bedrooms you have in the unit. They swindle college students who don't know any better of their hard earned money. I lived here and had to pay an additional $24 dollars a month for "insurance" and was blindsided by this restoration fee. Additionally, they charged me and my roommate almost $70 claiming that certain appliances in the unit were "damaged" when we hadn't touched them during our time there at all. I am not gonna speak badly about the property manager(s) working there, because they seem to be willing to help in any way they can, but the owners of the units that work together with Hasbrouck are greedy and prey on the young and any repairs you might have to request will have to take several phone calls and days in order for the issue to be resolved. Days and time that busy college students don't have. If there are better options for you to rent in Charlottesville, it's not a debate- choose the other management company over this one, especially if you're new to renting/not good with reading the fine print. If you must rent from them, use the initial inspection report to the best of your ability and account for EVERYTHING that is damaged or you think might be damaged to avoid getting charged. If you're not sure something is damaged, call your property manager/owner and talk to them about it. Be polite but aggressive if you feel like something is unfair. read more

Not military friendly, nor friendly to short-term lessees (i.e., one year lease or less). The initial showing and lease signing went well, as well as maintenance throughout the leasehold, but the majority of our experience was not a good one for the following reasons: 1. Restoration fee: HasBrouck Management charges a one-time restoration fee after your first year of the lease. The fee supposedly covers a full cleaning of the unit upon termination of the lease. If you want to renew, you are charged $450 for a 3-bedroom home or $500 for a 4-bedroom home, in addition to whatever rent you are paying and whatever security deposit you have put down. This addendum to the contract renewal after the first year puts tenants in a bind, either forcing the tenant to pay the fee or forcing them to move-out and into another home--an unacceptable management practice toward military families and short-term lessees. 2. Service fee: HasBrouck Management charges a 20% service fee in addition to the cost of the cleaning/damage if you fail to fully clean the dwelling and/or repair any damage. Not something we experienced, but a contract term that seemed unconscionable. 3. Non-responsiveness: HasBrouck Management made it easy for us to sign a lease and to take our money but was difficult thereafter. It would take multiple calls and emails to get a hold of our company representative, and only after several days did we hear from him. 4. Termination of the lease: our military orders had us detach from Charlottesville on June 3rd and HasBrouck Management was unwilling to be flexible, telling us that we had to either end our lease on May 31st or extend our lease until June 30th. We ended up ending our lease in May and living in a hotel for three days. 5. Security deposit: it took 32 days for us to receive our security deposit. Although Virginia law allows for up to 45 days, 32 days has been the longest delay of any landlord in my life. Furthermore, we left our forwarding address with the keys in the drop-off box; we provided our forwarding address to the front desk clerk; and we emailed our forwarding address to the company representative--and of course HasBrouck said they still did not have it, reflected in a text message we received from the representative around day 30 after the lease. Poor management and supervision has led to an inefficient and unacceptable business practice--one that disfavors military families and short-term lessees. There is a lot of potential, but for now I would not recommend working with or leasing from Hasbrouck Management. read more

I rented an apartment through Hasbrouck Real Estate in Aug 2015 with my roommate. It has been easy for us to communicate my need through email, phone call or their official website. We requested a couple of times of maintenance and they actually will come and fix the problem without additional charges. We had a miscalculated electricity bill once. After I reported this incident, we got our money back the next month as a credit. They are reliable according to my experience. read more

Hi. TLDR: Hasbrock bad. Heres why: 1. mold: happened the first month. contacted them, then was told "refer to section ~~~ of the lease where mold is outlined, and it says we are not responsible." so they didn't take any response. fearing my health for the next 12 months, I resolved it myself out of my own pocket. Thanks for the help, Jeff Bloxsom! 2. Shower faucet broke. Vaida of Hasbrouck kept saying "needs to contact building central management" and put it off for like four months. one day I chanced to run into a maintenance person (unrelated to Hasbrouck), asked her if she could come in and take a look; she fixed it that day. 3. one of the power lines went out and en entire wall with 2?3? pairs of jacks stopped receiving power. contacted hasbrouck. never fixed until the 12th month in a one-year lease. nice. 3. I've damaged the door, which is my fault. I let Hasbrouck know, and they came in and "inspected" the door and deemed it needed a replacement, which anyone with common sense would agree was totally unnecessary (damage was ~1/2 inch in size and entirely cosmetic). but it was my fault, so I shut up. they proceed to take money for a new door out of my sec. deposit when i moved out. A few months past, I visit my friend in an adjacent apt. and pass by my old apartment. Same door, it was never replaced. Or maybe Hasbrouck bought steel anti theft reinforcements on the inside of that door with that 300-something dollars they excused out of my deposit. 4. After I moved out, Vaida e-mails me a few days later claiming that the apt. keys have been lost. To this, I just would like to say that she hasn't been very happy with me due to all that e-mails about the mold, faucets, electricity, dusty air duct... and all the other problems in the apartment, of which I was persistent in letting her know of her incompetence. Oh, and she charged me for the lost keys that somehow magically went invisible when it arrived at Hasbrouck office. 5. one good / bad thing: there was a flea problem (probably from the previous residents' cat), and they did send someone to address that issue. the flea problem persisted, but hey, they actually did something! read more

They are perfectly nice when they want you to sign a lease, however, once you sign and move in, they are rude. I was told our house would have some renovations and when I contacted them about it, they were rude and told me they were very clear at signing about the repainting of the house. There was no effort to understand where I was coming from and considering that real estate is not a salaried job and purely based on customer satisfaction and reputation, it surprises me that they don't want to keep a customer happy. I will never lease from them again and if you want someone to answer your maintenance requests and answer questions, find somewhere else. read more

Horrible. I had to fire them. Hired them to do some items before putting it on the market. Example: Replace door. Of course they only replaced the door slab. Took off the trim and nailed it back on crooked and crappy looking and there was no filler (big stuff) put in to seal the door. OMG! Like I am going to rent out the place looking like that and expect to attract tenants that would want to live there and pay the rent on time. read more

As a potential tenant, they are as unprofessional as it gets. From unprofessional emails to unheard ways of handling future renters, I am disgusted and sorry I wasted my time. Luckily, I will not nor will I ever be renting from them. Do yourself a favor and don't bother with this "company". read more

We have had a really awful experience with Hasbrouck. During the two years we lived in the house, we had our kitchen flood, our stove stopped working, our fridge broke, one of our toilets broke, and one of our windows fell apart. The window and flooding took over a month to fix. The stove and fridge took over a week to fix, so we did not have a functioning kitchen. When we moved into the house, it was filthy and infested with spiders. Each time we had an issue, we had to email, call, and walk in to complain to get anything fixed and when the maintenance man would come he would track mud through our house. Do not rent from them! read more

I leased from them for about 6 months. The process was smoothed and very easy. They took care of my issues if I had any and I was very pleased. Now they manage my property in cville and they have done a good job. My property manager Mrs. V. has done an outstanding job!! She is always on top of it and is the main reason why I have chosen to go with Hasbrouck Real Estate. Good people make the difference and she is very good at her job. Overall a very good experience thus far! read more

Hasbrouck has been great to rent from since I went with them back in November. Everyone in the office is so friendly and even though I haven't had any maintenance requests yet, I always see their vehicles in the area so I know they are on top of things. Also, being able to pay my rent online is fast and easy! read more

We have rented from Hasbrouck for 14 years. They are an excellent company. They have always responded in a timely manner to whatever concerns that we have had over the years. We love the house we rent and the rental fee is fair. Jerry is the best maintenance man in North American and Ray Bloxsom was our property manager for 11 years and he was great. Also we as tenants have a responsibility also to value and take care of our rental property and living environment. Keep your rental property clean while you rent and you won't have a lot of problems when you move. Vaida is the number one property manager in the City of Charlottesville. Although the problems have been few over the years, Vaida has solved every problem that we have had at our rental. No company is perfect, but Hasbrouck Realty strives to a really good Real Estate Company. read more

This is the worst property management company to deal with in Charlottesville and you're better off leaving your condo or home vacant before working with anyone at Hasbrouck for management services. They were constantly late send payments, which were often inaccurate. It was impossible to get in touch with my agent and he did a horrible job finding tenants. The property manager didn't even notify me for months that one of the units was vacant, costing me thousands of dollars in lost rent. How does the property manager not know who is living in a unit they're responsible for managing? This company is a waste of time and should be out of business soon. read more

Dealing with Hasbrouck was ok. They were good about providing help when I was locked out and when I needed to get my fridge replaced. However, the evaluation process of the apartment and general maintenance was not impressive. read more

I would not rent with Hasbrouck again. I agree with what the other reviews have said. The apartment was dirty upon moving in and any issues we had while living there were ours to fix; Hasbrouck offered very little support. The single washer and dryer units for the entire complex did not work the entire year I lived in the apartment. We would call our landlord multiple times about a time-sensitive issue and never get called back. He seemed to either be ignoring us or just did not care about our concerns/problems/maintenance issues. Very poor communication between Hasbrouck and their tenants. read more

I rented an apt on Virginia ave. from Hasbrouck for two years and they are absolutely horrible. Completely unprofessional, couldn't get any work orders completed and when we left tried to claim we couldn't get our whole deposit back even though we had left the place MUCH better and cleaner than when we had moved in. They are a horrible management company. Stay away. read more

I am renting a townhouse currently and this management is terrific. Granted, when you call you don't get a response....99% of the time it goes to voicemail. However, my property manager responds to emails promptly. They have changed the maintenance system. But, whenever anything needs repair, they are quick to respond. read more

Agreed: DO NOT RENT FROM HASBROUCK. My housemates and I lived at our duplex for three years (somehow) and we should have looked elsewhere from the start. The day we showed up to view the house, the maintenance guy approached us angrily and told us that we had the wrong house and needed to leave, and that he had never heard of our landlord. The landlord was late to show the house, but the maintenance guy immediately recognized him (?!) when he arrived and proceeded to tell us that the house wasn't read to show but that we could come in anyway. The place was a wreck and the landlord brought his young son with him, so he clearly didn't take our tour seriously. We figured the place would look better when it was finished and was a decent price for C'ville, but less than 6 months after moving in the downstairs flooded, the outside maintenance crew unhinged the fence gate (and never replaced it), workers left ladders and carpeting supplies that never got picked up in the entirety of our lease. When plumbing problems arose near the second year, we called the maintenance guy and he proceeded to tell us that he no longer worked with Hasbrouck (thanks for the notice). Multiple notes left taped to the door (instead of phone calls) on notebook paper rather than letterheads from (supposedly) the landlord. On one occasion when the rent check was being delivered we discovered that their office location had changed via a note taped to the door of their old location (again no phone call). Phone calls made to our landlord/receptionists were always going to voicemail and returned at a later date, regardless of the time of day the original call was made. Once, I was downstairs and heard people walking upstairs when both housemates were gone- Hasbrouck had hired someone to come in and check our smoke alarms and had just let them come in without notice. Unfortunately we believed this happened again recently when we returned home to find the door deadbolted (when we had originally just locked the bottom lock) accompanied by yet another letter. As the previous reviewer stated, and we have experienced, they do take advantage of college kids/first-time renters. read more

Only rent from Hasbrouck If you want to be robbed of your security deposit when you move out. I spent 3 days cleaning my apartment before I moved out and was still charged $350 for cleaning. While I can understand maybe an hour of a cleaning service being hired for some minor cleaning in any circumstance, surely there is no way it could have cost $350. I was also ripped off another time for a repair in my apartment, and when I questioned the integrity of the billing for the costs of the repairs, my landlord threatened to take me to court. I found this use of intimidation to quiet my legitimate questions extremely unethical and unprofessional. I strongly urge anyone considering an apartment with Hasbrouck to look elsewhere. Their disregard for any sort of reasonable policy and their use of threats if you do not lay down and accept their blatant overcharging makes them the worst company I have ever dealt with, including Comcast. read more