Michael Johnson is the most arrogant and unprofessional person I've met in the property management…read moreindustry. We hired him to find a renter for our home and he was argumentative and very unhelpful. I ended up finding the renter through my own ads and we still paid him. He made several mistakes in the lease paperwork. I would not recommend him or his business. I'm surprised he hasn't been sued for misconduct yet.

Michael was hired by landlord we currently rent from. He approached us in a very unprofessional…read moremanner, calling me hormonal stay at home mom . Let's mention, that his aggressive response was caused by us kindly asking to wear masks at the showing and give us 48 hours notice. Here how Michael addressed the situation in his own words: " The current CDC restrictions regarding Covid-19 protect tenants and landlords effected by the current pandemic but do not protect hormonal stay-at-home moms from holding an owner's property hostage with unreasonable requests regarding the showing and leasing of the owner's home" Please make your own judgment.

I had a great first impression, because they do not charge a monthly pet rent. However this was…read morequickly changed when on the first day the office staff lied to me and subsequently locked me out of my apartment. When I mentioned that they locked me out they unremorsefully implied that it was entirely my fault. Fun fact: you don't get a key to your apartment. You only get an access code, which management WILL revoke for a variety of reasons, leaving you stranded with no way to get in to your home. They do not have any after-hours lockout service and emergency maintenance will not let you in to your apartment or reply to your call if you're calling about being locked out. Beyond management revoking your access code, if there is any issue with the 'smart lock' system you will be locked out of your apartment with no way to get in. Office staff told me I had to complete my move-in inspection within 5 days. I was not let into my apartment until Friday, and the inspection form was not made available to me until today (Monday). They set it as 'due today'. So I had to drop everything I was doing to inspect my apartment. And I found a lot of minor issues, which wouldn't have bothered me if it didn't seem like management was trying to cover them up. For example, broken blinds were placed back on so it would seem like they weren't broken... which of course would make me responsible for them if I didn't see it during my inspection. I can hear every time any of my 5 neighbors enter or leave their apartment. One of them loves to blare music in the parking lot. Lots of road noise as well, especially in the morning. It has been rather quiet at night though. My apartment was listed as 1050 sqft but it seems smaller than my previous apartment which was listed as 950 sqft. They also advertised it as $1475/mo but are charging me $1660 + $220 utilities package, so $1880/mo. Management just sent out an email saying that any car with expired state inspection, a flat tire, or expired registration will be towed. Really weird and anti-tenant. Who are you helping by towing cars that have expired state inspection stickers? the towing company and your own pocketbook... nobody else. They are already not following many conditions in their lease. For example it says that they will submit a written report to the tenant itemizing any damages that previously existed. they did not deliver this report. They also failed to deliver posession on the date of the lease beginning, so they are supposed to rebate my rent (for that one day) and return any security deposit which had been paid. they did not rebate my rent or return my security deposit. The lease also says that additional keys are available for $5/ea, but again - i didn't get even one key to my apartment, just a code. The lease also says that each unit must be professionally cleaned, but my apartment was not particularly clean when I moved in. There was food residue in the fridge and microwave, paint shavings everywhere which got all over my cats, etc. The lease also states that the return of my security deposit is subject to the provision that the 'provided plunger is left in the apartment', but there was no plunger provided. All around I am somewhat disappointed with the apartment, and very frustrated with management. Great Eastern Management Company seemed Great at first but they are just as apathetic and greedy as any other property management company you could name. If I could go back in time I would not have chosen to live in any property owned by GEMC.

Westgate Apartments is OK. Sometimes they would provide residents with less than 24 hours notice…read morebefore they entered the apartment for non-requested maintenance, which violated the lease and the law. When I called to tell them I needed more time to find a suitable place to put my dog, they refused, acknowledging that the lease required them to provide at least 24 hours notice but saying that they were going to come in anyway. They did this on at least 2 more occasions. None of this maintenance was an emergency, so I am not sure why it was so difficult for them to send out the notices a little earlier. When I moved out, they again violated the law and the lease by failing to send my security deposit within 45 days. Other than these failings, the apartments are nice enough.

the amount they are asking you to make a month for the properties they have are comical. talk about…read moretrying to squeeze every dollar out of somebody . if the houses were newer , nicer , more. modern that makes sense but for the homes they offer it's a laughing stock

I have leased apartments through Jinny Burns of Burns Property Management for over 15 years. She…read moreis the most knowledgeable, pleasant, and professional leasing agent with whom I have ever worked. I give Ms. Burns my highest recommendation! Win Winfree 434.953.7558

WARNING: Braden Does Not Take Smoking Violations Seriously…read more If you are an owner who chooses Braden because they only represent non-smoking properties, please be aware that they do not take smoking violations seriously. I first reported a tenant smoking on a balcony on August 28, 2025, and two months later, the tenant is still smoking on the property. Their responses have been slow, inconsistent, and dismissive. They've used words like "investigation" and "immediate action," but in reality, weeks pass without follow-up, and the violations continue. They refuse to communicate directly with me even though I am the neighbor directly impacted by the tenant's actions, leaving me feeling unsafe and unheard. Braden's tagline is "Bridging owners and residents to create a home." Part of making a home is being a respectful neighbor. If Braden doesn't care about how lease violations affect the people living nearby, that's a problem. In their initial email dated August 28, they confirmed that "smoking is prohibited in any area of the dwelling or the premises" and stated that the issue would be addressed promptly. Two months later, the tenant continues to smoke on the property, yet their recent communication suggests that no further action is being taken because there is no visible interior smoke damage. This shift directly contradicts both the lease language and their earlier statements about taking the violation seriously. I've provided clear, dated documentation of repeated smoking incidents, and it's disappointing that those reports have been met with silence or vague assurances rather than resolution. I'm no longer asking for intervention, but I wanted to ensure the written record reflects what actually occurred. I hope that in the future, your management team applies its stated standards consistently and with genuine care for the communities affected by your tenants' behavior.

I was helping a family of Syrian refugees find an apartment. We found three bedroom on Braden's…read moreweb site, looked at it with a Braden representative and signed a lease. Braden then came back to us and told us that Virginia law did not allow a family of that size to occupy a three bedroom. Fair enough, although they knew from our application and our conversation with their rep how big the family was. The lease has been canceled, a month later, I'm still trying to get my security deposit back. They keep telling me it's coming, but I've yet to see it. Since this was their mistake, you would think they would make some effort to correct this, but apparently not. They have been thoroughly unprofessional. Edit: They finally returned my deposit, over a week after they promised it, and they returned it to the wrong person! I was co-signing for someone else, and they returned the deposit to them rather than me. I played using my credit card! A fitting end to a completely screwed up process.

Personally, it's been stressful renting from them. They seem to have a really difficult time…read morekeeping up with and/or completing apparent repairs. Some repairs they just refuse to actually do or check up on when we report them.

A couple of days ago, we went to see a house just outside of Charlottesville. The location was…read moregreat so we were very excited to tour it. The house itself, though was pretty dirty with a lot of spider webs around, broken drawers and shelves, and a whole on the floor in one of the bedrooms. Before we decide to move into a house, we lime to understand how things would be taken care of. We asked Linda, the real estate agent about it, but she knew nothing about it and was less than helpful. We asked her if the broken things would be fixed before we sign the lease, and she said, "I don't know". We saw there was a washer and dryer and asked Linda if they will be staying since the listing said washer and dryer hookups only, and she said "I don't know". We had other questions about the property in general and we were met with the same answers of "I don't know"! The whole time we tried to ask questions and learn more about the property, she kept turning around and leaving mid conversation! This is extremely unprofessional and rude to say the least! Linda kept saying over and over again that "this is a country living" and that she is not giving us, (and I quote) "a brand new house"! We have bought houses and we have rented house before and we understand how it is, but "Country living" Linda, is living in the country area, not living in a broken down house, and noone is asking you to build us a brand new house! We would be moving ours and our children's lives in this place and deserve to know what we will be getting into! I do not appreciate the sarcasm she had met all of our questions every time! We really like the area and the school district. We live in Charlottesville and wanted to look into living outside of town. This location was great, even though the house was way overpriced for the condition it was in, the location and its size, we thought about deep cleaning the whole house ourselves and even thinking about fixing everything that was broken. But we decided not to rent this property because Linda was extremely rude and unprofessional to say the least and we do not want to be associated with such people and the firm she works for!

I LOOOOOVE seeing all of these negative reviews. This lady is the absolute worst human being on the…read moreplanet. We were renting a house. 1717 Old Forge Road (come find me, lady). Fine house, no problem. During a storm, a tree on the property fell onto the neighbor's home. We called and asked what the next steps should be and she told us it's not her problem and hung up. Also, when we moved out, we left it cleaner than when we moved in...and she still charged us. Wallace Gibson is a crook and deserves all of these bad reviews. She also has lipstick on her teeth.

STAY AWAY! If I could give them zero stars I would. I reached out to this company for more…read moreinformation on a rental property they have advertised and they were completely unprofessional. I have rented from multiple property management groups in the Charlottesville area and they are by far the worst I have came across. I called the company multiple times and left messages but never received a call back. Wallace Gibson finally responded to me via email and was very rude and unprofessional. I stated I was not comfortable supplying personal financial information without seeing the property or speaking to someone over the phone or in person to confirm the legitimacy of the posting. Her response was "Again, best of luck with your rental home search". It's not worth the trouble. Avoid this company at all costs!

Horrible experience. They continued to renew a renter that was perpetually late with the rent…read moreand/or not paying the full amount, after we specifically instructed them not to. They did not perform inspections on the property causing over $20,000 in damage and repair. Because of their negligence insurance didn't cover the repair from a leak that was ongoing and not reported. They are unresponsive to email and their voicemail box is always full/unanswered. Absolutely terrible property managers...STAY AWAY! Negative stars if it was possible.

From the owner: Our business specializes in fast, efficient care and service. We strive to simplify the lives of…read moreour owners by taking care of the stress of property management. Woman owned, free consultations.

Maintenance services are great. Jamie came to clean my air condition for a scheduled maintenance…read morevisit and was able to help me with another issue in the apartment. He was really helpful and polite throughout his service. I highly recommend!

My child was at Camden Plaza. She loves it there. Clean, safe and convenient to grounds…read more Woodard Properties has been easy to deal with and responds to maintenance issues quickly and competently. The low reviews are from years ago.

Would never EVER live with Godfrey ever again. I rented from them in the fall and the house had…read moremold on every imaginable surface and a contractor I called to look in the house thinks there was a carbon monoxide leak as well. Whitney is extremely rude and showed 0 concern for major health hazards. Once we found the mold, she immediately sent a lease termination and we moved out promptly. I've contacted her about the mail that was never forwarded and she was again awful. Never ever work with the scam artists at Godfrey management no matter how appealing the prices are!

Zero stars, the RUDEST AGENT EVER, new to area looking for an apartment and she calls back 24 hours…read morelater, to say the property isnt ready till Aug, not like the internet is says is available immediately! Then after I asked for anything else open now, she is not prepared nor uses customer service advantage to hold me as a client, but tells me she doesn't know her inventory well enough and to go to website and try again! I tell her I myself have been a realtor and would never treat a potential client in a manner or tone as hers! She hangs up on me mid sentence!! RUDE I CAN IMAGINE HER PROPERTY PICTURE LOOKS HORRID SO THE AGENT MUST BE AS WELL IN MANAGING PROPERTY, BTW 2416 SUNSET RD CHARLOTTESVILLE!!! TRASHY AGENT GETS NOTHING IN RATING AS FOR STARS!

My wife and I had a very bad experience with another management company when we rented our…read moreCharlottesville property and after some checking decided to go with Nest. Although they were themselves having some staff changes that would enough to take up all their time, thanks to a very dedicated manager, Ms. Ally Albrecht, who would make sure everything ran smoothly, taking care of any misunderstandings and confirming things with us on a timely basis. Nest went through that personnel change and runs smoothly because of her initiative and determination. We highly recommend them and, Ally, can't thank you enough for all you did for us. Take good care of yourselves also, Roger and Eliza

I rented through Nest for two years. I found that they were responsive to service requests, but…read moregenerally speaking were a fan of "nickel-and-diming" on the security deposit. The property I rented was hastily constructed and serviceable, but on the whole...flimsy. Despite a thorough clean upon move-out, we were charged for items like "trash removal", "replacement of light bulbs", and for replacement of carpets that were, quite frankly, very-low quality to begin with, and something that would need to be replaced through "normal wear-and-tear" (there were no carpet pads under the carpet when installed, for instance). Normal wear and tear of low-quality items means you have to replace them faster than if they were of higher, more durable quality. We were also charged for things that were assessed as faulty prior to the beginning of the lease. Not to mention the fact that property was immediately rented out to new tenants, I consider the way that the security deposit was assessed to be overly punitive compared to other companies that I have rented with in the past. None of this is necessarily worth the fight with them over the nitty gritty (which I'm sure they recognize), but it's certainly enough to prevent me from renting a property managed by them in the future.