I just moved to Blacksburg and could not be happier with my experience with PMI. I used their…read morecompany when I was in Charlottesville and was floored with the customer service and understanding that they gave me. I truly felt liked the cared about my experience every step of the way and would highly recommend them to anyone looking to rent a property.

I would caution landlords entrusting Mike Johnson (PMI) with your property. If you use him, you…read morewill need VERY close oversight. I regrettably used PMI to manage my home while we were away for 2 years. Our contract specified a 9% management fee. After the first few months I realized that they were actually paying themselves 10% and I had to bring this to their attention. I thought it was an honest mistake and didn't think much of it. The bookkeeping 'mistakes' continued... When a tenant moved out, and they were no longer collecting rent, they continued to pay themselves the management fee from my pocket. Again, I caught this and they corrected it. When I finally terminated my relationship with PMI they required $8G to settle their account. After checking my records this did not add up so I disputed the balance. They finally admitted that it was only $2G I owed them to settle the account. They sloppily wrote a 2 year lease with a tenant. In hindsight, this document was full of errors, some specifying a 12 month duration and some a 24 month. These errors were not discovered until the tenant left unexpectedly and we had no recourse because of the inconsistencies in the contract. The most egregious mismanagement was that despite my repeated requests, and requests from the tenant, they failed to fix the air conditioner during the summer months. The tenant was fully justified to pick up and leave, considering PMIs negligence. The air conditioner went down in March. The tenant left in July. When I entered the property myself in September the air conditioner was still inoperable and PMI was trying to re-rent the property! I terminated my relationship with them, and now they are suing me for a $2G balance on the account. I lost tens of thousands of dollars due to their mismanagement and caught ~$7G in attempted overcharges. If this is your cup of tea, by all means use Mike Johnson and PMI.

Westgate Apartments is OK. Sometimes they would provide residents with less than 24 hours notice…read morebefore they entered the apartment for non-requested maintenance, which violated the lease and the law. When I called to tell them I needed more time to find a suitable place to put my dog, they refused, acknowledging that the lease required them to provide at least 24 hours notice but saying that they were going to come in anyway. They did this on at least 2 more occasions. None of this maintenance was an emergency, so I am not sure why it was so difficult for them to send out the notices a little earlier. When I moved out, they again violated the law and the lease by failing to send my security deposit within 45 days. Other than these failings, the apartments are nice enough.

Had a very good experience with them. Rented an apartment temporarily, for about three months, due…read moreto a work assignment in C-ville. They rent a few short-term apts but most are regular year leases. The Tarleton Square apartment building, where I stayed, is one of several they own and operate. The location is great, right downtown, walking distance to downtown mall and the bus station. The bus system is extensive for a small town. Condition of the building is very good, 1950s building but is well maintained. A couple of small maintenance issues, which were resolved within a day or two. Very nice, definitely recommend this company.

the amount they are asking you to make a month for the properties they have are comical. talk about…read moretrying to squeeze every dollar out of somebody . if the houses were newer , nicer , more. modern that makes sense but for the homes they offer it's a laughing stock

I have leased apartments through Jinny Burns of Burns Property Management for over 15 years. She…read moreis the most knowledgeable, pleasant, and professional leasing agent with whom I have ever worked. I give Ms. Burns my highest recommendation! Win Winfree 434.953.7558

I was looking for a two-bedroom rental home that was affordable, clean, and well kept in the city…read moreof Charlottesville. I had seen so many places that were just gross--filthy, gutters falling down, trash in the yard. Christina at Braden Properties showed me two nice places and one that I rented in Belmont. Christina was so helpful, kind, understanding that I needed a place that will take my precious cat, Henry. She really was the best. Braden doesnot manage the property I live, but they did rent it for the owner and I am eternally grateful to Christina for helping me find a perfect new home.

If I could give this company one star, I would. We had a HORRIBLE experience during our time with…read morethem (multiple maintanance requests ignored, etc.). Then, when we FINALLY got our move-out security deposit information (after asking numerous times), they charged us $1800 for paint touch ups when the house was never painted prior to us moving in. They are absolutely horrible to deal with. DO NOT RENT FROM THEM!

Personally, it's been stressful renting from them. They seem to have a really difficult time…read morekeeping up with and/or completing apparent repairs. Some repairs they just refuse to actually do or check up on when we report them.

A couple of days ago, we went to see a house just outside of Charlottesville. The location was…read moregreat so we were very excited to tour it. The house itself, though was pretty dirty with a lot of spider webs around, broken drawers and shelves, and a whole on the floor in one of the bedrooms. Before we decide to move into a house, we lime to understand how things would be taken care of. We asked Linda, the real estate agent about it, but she knew nothing about it and was less than helpful. We asked her if the broken things would be fixed before we sign the lease, and she said, "I don't know". We saw there was a washer and dryer and asked Linda if they will be staying since the listing said washer and dryer hookups only, and she said "I don't know". We had other questions about the property in general and we were met with the same answers of "I don't know"! The whole time we tried to ask questions and learn more about the property, she kept turning around and leaving mid conversation! This is extremely unprofessional and rude to say the least! Linda kept saying over and over again that "this is a country living" and that she is not giving us, (and I quote) "a brand new house"! We have bought houses and we have rented house before and we understand how it is, but "Country living" Linda, is living in the country area, not living in a broken down house, and noone is asking you to build us a brand new house! We would be moving ours and our children's lives in this place and deserve to know what we will be getting into! I do not appreciate the sarcasm she had met all of our questions every time! We really like the area and the school district. We live in Charlottesville and wanted to look into living outside of town. This location was great, even though the house was way overpriced for the condition it was in, the location and its size, we thought about deep cleaning the whole house ourselves and even thinking about fixing everything that was broken. But we decided not to rent this property because Linda was extremely rude and unprofessional to say the least and we do not want to be associated with such people and the firm she works for!

I LOOOOOVE seeing all of these negative reviews. This lady is the absolute worst human being on the…read moreplanet. We were renting a house. 1717 Old Forge Road (come find me, lady). Fine house, no problem. During a storm, a tree on the property fell onto the neighbor's home. We called and asked what the next steps should be and she told us it's not her problem and hung up. Also, when we moved out, we left it cleaner than when we moved in...and she still charged us. Wallace Gibson is a crook and deserves all of these bad reviews. She also has lipstick on her teeth.

STAY AWAY! If I could give them zero stars I would. I reached out to this company for more…read moreinformation on a rental property they have advertised and they were completely unprofessional. I have rented from multiple property management groups in the Charlottesville area and they are by far the worst I have came across. I called the company multiple times and left messages but never received a call back. Wallace Gibson finally responded to me via email and was very rude and unprofessional. I stated I was not comfortable supplying personal financial information without seeing the property or speaking to someone over the phone or in person to confirm the legitimacy of the posting. Her response was "Again, best of luck with your rental home search". It's not worth the trouble. Avoid this company at all costs!

Horrible experience. They continued to renew a renter that was perpetually late with the rent…read moreand/or not paying the full amount, after we specifically instructed them not to. They did not perform inspections on the property causing over $20,000 in damage and repair. Because of their negligence insurance didn't cover the repair from a leak that was ongoing and not reported. They are unresponsive to email and their voicemail box is always full/unanswered. Absolutely terrible property managers...STAY AWAY! Negative stars if it was possible.

From the owner: Our business specializes in fast, efficient care and service. We strive to simplify the lives of…read moreour owners by taking care of the stress of property management. Woman owned, free consultations.

I had a great time at my McIntyre apartment. The team at Woodard were professional and…read moreexceptionally supportive with every request I made. I mean every single request. Special thanks to Kyle Herris, who was very understanding when a personal crisis required me to transition out of Charlottesville. Also thanks to leasing officer, Hez Dillon for making everything easy, and I think Jessica from maintenance for patiently taking my calls. All wonderful people. I recommend them and the McIntyre apartments on Allied Street. T.E

I lived at Graduate Court for three years during undergrad. The first unit I lived in (unit 17) had…read morea rat problem. We initially discovered rats living in our trash can (it had a lid and we took it out at minimum once a week. My roommates and I are all very cleanly. We did not have food out or dishes in the sink. We reached out to maintenance and the leasing office immediately and they said someone would be out in A FEW DAYS. There was no sense of urgency. The rats were in our common space/kitchen, which was unusable during this time, and was absolutely a health violation that we did not want to deal with or pay for ourselves. A member of the maintenance team said our cabinets were not closed off at the back and used spray foam to "seal" the holes. However, several weeks went by and we noticed there were MORE rodents, but this time they were in our water heater closet. In addition to a rat, there was also a squirrel. We followed up and requested a professional and they refused to send someone. This went on for months, until my roommate's lawyer dad stepped in and helped her write a threatening email indicating that they violating VRLTA guidelines and that they could get reported or shut down if they did not abide by this code. They finally sent an extermination request form for us to sign, but when the day came, the exterminator did not show up and they ghosted us for several more weeks. Eventually, after a painfully large number of emails and phone calls, someone did come. We hoped this was the end of the rat saga. The following school year we were forced to move out of that unit and into another unit, as they were completing summer renovations. The new apartment (unit 19) was much nicer and cleaner, as it had been recently renovated. However, while I was home for the summer my roommate texted us that there was yet another rat on the stove and it was running around our kitchen counters... GROSS. We had JUST moved in and there was little to no food in our entire kitchen (even in the cabinets). Once again, we called and sent proof to both maintenance and the leasing office and they refused to send someone for SEVERAL WEEKS. It was a literal nightmare, especially for a group of 19 year old girls. They also refused to accept calls from our parents, as their names were not attached to the lease. If we did not threaten to go on the news or report the management company, they would not have helped us.

Would never EVER live with Godfrey ever again. I rented from them in the fall and the house had…read moremold on every imaginable surface and a contractor I called to look in the house thinks there was a carbon monoxide leak as well. Whitney is extremely rude and showed 0 concern for major health hazards. Once we found the mold, she immediately sent a lease termination and we moved out promptly. I've contacted her about the mail that was never forwarded and she was again awful. Never ever work with the scam artists at Godfrey management no matter how appealing the prices are!

Zero stars, the RUDEST AGENT EVER, new to area looking for an apartment and she calls back 24 hours…read morelater, to say the property isnt ready till Aug, not like the internet is says is available immediately! Then after I asked for anything else open now, she is not prepared nor uses customer service advantage to hold me as a client, but tells me she doesn't know her inventory well enough and to go to website and try again! I tell her I myself have been a realtor and would never treat a potential client in a manner or tone as hers! She hangs up on me mid sentence!! RUDE I CAN IMAGINE HER PROPERTY PICTURE LOOKS HORRID SO THE AGENT MUST BE AS WELL IN MANAGING PROPERTY, BTW 2416 SUNSET RD CHARLOTTESVILLE!!! TRASHY AGENT GETS NOTHING IN RATING AS FOR STARS!

My wife and I had a very bad experience with another management company when we rented our…read moreCharlottesville property and after some checking decided to go with Nest. Although they were themselves having some staff changes that would enough to take up all their time, thanks to a very dedicated manager, Ms. Ally Albrecht, who would make sure everything ran smoothly, taking care of any misunderstandings and confirming things with us on a timely basis. Nest went through that personnel change and runs smoothly because of her initiative and determination. We highly recommend them and, Ally, can't thank you enough for all you did for us. Take good care of yourselves also, Roger and Eliza

I rented through Nest for two years. I found that they were responsive to service requests, but…read moregenerally speaking were a fan of "nickel-and-diming" on the security deposit. The property I rented was hastily constructed and serviceable, but on the whole...flimsy. Despite a thorough clean upon move-out, we were charged for items like "trash removal", "replacement of light bulbs", and for replacement of carpets that were, quite frankly, very-low quality to begin with, and something that would need to be replaced through "normal wear-and-tear" (there were no carpet pads under the carpet when installed, for instance). Normal wear and tear of low-quality items means you have to replace them faster than if they were of higher, more durable quality. We were also charged for things that were assessed as faulty prior to the beginning of the lease. Not to mention the fact that property was immediately rented out to new tenants, I consider the way that the security deposit was assessed to be overly punitive compared to other companies that I have rented with in the past. None of this is necessarily worth the fight with them over the nitty gritty (which I'm sure they recognize), but it's certainly enough to prevent me from renting a property managed by them in the future.