The very best you could want they do a fantastic job, my cat (kitty) was very ill first i took her…read moreto bow PDSA then i had to take her to ilford where she stayed the night now all i have to do is wait to see when i can take her home GREAT JOB

I am beyond disappointed by the way I was treated. I walked in on Monday morning, already…read moredistressed because my cat had been in a car accident, desperately looking for help and guidance. Instead of compassion, I was met with shocking rudeness from the brunette woman at reception. She immediately told me she couldn't help me because I'm not on benefits. Then, rather than offering any support, she began commenting on my age -- I'm 17 -- and said I shouldn't be responsible for a pet and that I was being irresponsible. I came in seeking help for an injured animal, and instead I was judged and spoken down to. What makes this even more upsetting is that when my mom later spoke to the same staff member, she claimed that they help everyone -- not just people on benefits. The complete contradiction and the way I was treated differently is incredibly concerning. No one asking for help with an injured pet should be met with judgment or dismissiveness, especially not a young person trying to do the responsible thing. The lack of empathy and professionalism was honestly heartbreaking during an already stressful situation.

Celia hammond truelly stepped in when all other charities including the big ones turned a blind eye…read moreto my cat who had been hit by a car, They worked tirelessly calling everywhere but not a single organisation would help... Despite being a charity also struggling to raise funds they then stepped in when no one else would for my cat Sox, they agreed thanks to Celia to fund what was needed and give me time to fund any surgury, this included x rays blood tests pain relief interpretation of xrays potential transport of patient to other branch out of hours visit by nurse for top up medication to name just a few things she needed Sox had a fractured pelvis meaning surgury was an absolute must they where happy to give me time being so kind compassionate and understanding of my situation to try and do this despite how hard they may find getting funds to support all the animals just like my sox! Then a Celia Hammond Supporter and myself had a conversation before I knew it thanks to such amazing people sox has surgury in the next few days to correct her fractured pelvis...!! I will be eternally greatful for the intervention celia Hammond did... Putting the whole of the rest of London in pure shame for their encouraging an animal to suffer without treatment proof of eligibility or even payment plan offer yet celia Hammond in true form showed the rest of London what it means to truelly show an animal care compassion and fight for them the way these other charities claim they do, cannot imagine where we'd be without their support honestly so please where able please do donate because it directly helps cats like my Sox actually have a chance... Thanks to their Lewisham branch for diagnostics and their canning Town branch for the surgury Celia herself for her truelly inspirational continued fight for my sox and all other animals in need... We are forever greatful to you all as an organisation doing your very best for those of us left with no hope Equally they can only do this with donations so please if you are in a position to however large or small please please consider donating

I don't often write reviews but feel that this is a good way to show all the staff at The Animal…read moreClinic how much my husband and I appreciate them. In the short space of time we have been visiting The Animal Clinic everyone has been welcoming, understanding, friendly and knowledgeable. Sadly, we lost our first puppy very early after he was hit be a car, The Animal Clinic we so thoughtful, caring and kind to us. I remember saying to my husband, I'm so glad we found this vets as they have been great with us. Happily, we recently rehomed a puppy and again the staff have been brilliant. I cannot praise them enough. Initially, I chose The Animal Clinic because of practical things ie free car parking, easy access and clean, modern building, but since visiting them they have surpassed all expectations. Thank you to all the staff and keep up the great work you all do!

From the owner: The Animal Clinic is a vet run and owned veterinary practice that sets high standards of care for…read moreour patients, owners and our team. Your pet is part of your family and we want both you and your pets to feel part of ours. We offer a full range of premium pet services from routine preventative care to emergency surgery. Our large number of services include high quality digital x-rays, powerful ultrasound and surgery facilities.

This place was so wonderful. After a not so great experience. Super thankful for this veterinary…read moreoffice. From start to finish I would highly recommend their services. We had been looking for a vet for Brooking. I can finally report here that these people know what their doing and go above and beyond. They're very understanding with your individual needs as well as happy to explain in detail what your pet is having done. They also get your appointment finished in reasonable timing. Excellent customer service. Paulo is so nice, professional, and caring to your animal. Brooking, was so happy and well taken care of. I can't begin to Thank You, See you again soon 5*

my first visit to Orchid vets. One of my hens Grace became ill whilst I was on holiday. I was given…read morean immediate appointment, and Grace was given a thorough examination lasting half an hour, by William Lewis who was very kind and helpful. showed me how to administer medicine orally, and Grace is now 100% fit and happy. Never was the suggestion made that as it was only a hen why not put her down, she was treated as though she was an expensive pedigree. If you have poultry or any animal, you will receive fantastic service from all the staff here

My only complaint about this vet is the distance we must travel to get there. My dog, Jack, needed…read moresome dental work and all the vets around town offered to take my arm and leg along with Jack's teeth. The Vet not only did a terrific job at a reasonable price, everyone involved was friendly, helpful, and professional. Despite the long train ride, we will be using The Vet any time Jack needs something done in the future.

Absolutely delighted with the service from The Vet. My beloved cat was rushed in with life…read morethreatening problems. Not only has he made a full recovery but I was delighted with the ambience of the clinic which was calming and reassuring. The staff were very friendly and obviously skilled and caring. It's helpful to know that the clinic is open everyday and help or advice can always be found. I really felt that the staff genuinely cared for the animals welfare and not for monetary profit. Many, many thanks.

I had been a customer at Animal Ark since it opened. The reason I came was that the owner, Lyndon…read morereally cared about my pets and showed empathy. During Lyndon's reign I would, without question, have given 5 stars. Since the practice was taken over by Linnaeus, the standard has not only dropped, but the vet's in general do not have the same standard before the takeover. It is also very difficult to see a regular vet as they are so busy. When calling the practice, you are put on hold for ages before the phone is answered and on occasions, answered and kept holding for 10-15 mins. One of the biggest issues I have is that the invoices for treatment are very difficult to understand and more than often I'm having to ask the reception to breakdown the invoices for me. I have had to correct a few invoices once explained to me. It doesn't take many people to have the same issue before the practice makes thousands... My point is this; being a big practice doesn't mean that it is better. In my experience, it means longer waits on the phones, a vet that doesn't know your pet as you can't guarantee the same vet and the possibility of incorrect invoices, probably due to staff turnover and inexperience. I would like to say that Lionel is a fantastic vet and I would highly recommend him. Unfortunately, we won't see Lyndon there any time in the near future... 11/04 Since writing my original review, I have decided to leave Animal Ark. I have been there from the beginning, but the practice has changed so much that I can no longer take my pets to such a poor practice. The last issue was on the 31st of March where the practice charged a consultation fee of more than £38 for each of my kittens. They were seen for less than 10 mins. The Program treatment was on top. The bill total was just under £270. The practice wants to charge you more and spend less time with you. For me, enough is enough. Corporate greed is put BEFORE my animals welfare. Linnaeus, I'm waiting for you to defend what I have written, but the mere fact that you haven't suggests to me that you have no defence to my statement.

Awesome vets. They are friendly, incredibly helpful, extremely knowledgeable and their care is…read moreoutstanding. I've tried lots of different vets and we travel over an hour to get to this practice. They have saved my pets lives more than one. I can't say anything bad about this animal hospital and vets!

I have to say that Alberto and his team are absolutely dedicated to their animals. I cannot fault…read morethe care and patience and compassion that everyone at Romford has shown our Lady.

AVOID THIS VET GROUP if you care about your dog. Like many…read moreothers negative reviews on here, I too have had an APPALLING EXPERIENCE with Goddard's. They put profits and £££ before the health and well-being of living-beings. Their level of NEGLIGENCE has been off the charts. They seemed to think my dog having internal bleeding was not worthy of immediate attention by a vet, and told me to monitor him and feed him bland foo - which is what you ONLY do when they have diarrhoea NOT internal bleeding issues! The issues were caused by their failure to notify me of the risks posed by Meloxidyl painkillers. They are now trying to scrub their hands of any fault. Because of this my dog carried on suffering for another 17+ hours and deteriorated in that time. Eventually a vet came on duty who could see he needed immediate medical attention via the images I emailed them. However now the you expect me to pay 4 figures for their appalling services.

OK, they are not bad vets. But they really do rack up the £££££. My impression is that you end up…read morepaying for lots of stuff to make you feel better, rather than focussing on the animal's needs. The stories of others and my own experience racking up huge bills in my opinion inappropriately - playing (I'm not saying deliberately) on peoples feelings for their pets mean that this is the last place that I would go to. That I've ended up there underlines what I mean - just be aware of what you are getting into.