I came in on Saturday with my youngest daughter to look at a truck that brought back a lot of memories. It was basic and clean, manual windows, no fancy tech, and super low miles. It reminded me of my grandpa's old truck. I wasn't looking for bells and whistles. I already have a newer truck. I just wanted something old-school, simple, and rugged -- something I could drive every day and not worry about beating up a little.
I told Kierre I wanted to buy the truck that day ,but the ABS and airbag needed to be fixed and he agreed to do it free of charge. He printed and signed a full purchase agreement for me with all the numbers filled out. I explained that my bank wasn't open over the weekend, but I'd be back first thing Monday with a cashier's check. I made it clear that I was serious about the purchase.
Monday morning, I followed up like I said I would. I let them know I was at the bank finalizing everything, not just to get the check but also to set up my own gap insurance and extended warranty. They knew exactly what I was doing. Banks offer far better pricing on that coverage than dealerships do, and I wanted to make this vehicle last. I had everything in place -- coverage for the drivetrain, engine, transmission, brakes, and more, just like I have on my current truck.
They told me they had already repaired the ABS system, and that the airbag light was still on but they were ordering the part from the manufacturer. I said that's fine I'm still ready to buy the truck today, as long as they give me a proper "We Owe" slip with the VIN listed, saying they would fix the airbag issue at no cost once the part came in. That's it. I wasn't asking for anything unreasonable.
Then they told me someone else had put a deposit on the truck. I said if that deal falls through, I'm still ready. A little later, they messaged me saying that since I had a signed purchase agreement, they'd return the other person's deposit and sell it to me if I could come right away. I said yes I'm ready to go now. I just need to know that everything will be in writing when I arrive.
Then I waited again. And the next message I got said someone was in the office signing for the truck.
I had everything ready. I did everything right. And I was upfront about all of it. I had the purchase agreement, the cashier's check, and the coverage already in place. But they chose a quicker sale instead. I guess if you're not financing through them or buying one of their higher-priced vehicles, you're not their priority. I've shaken hands on deals like this before and every time, I end up being let down.
I'll be honest this one really stings. Very disappointed read more