Sam Milner at the Madison CarMax was outstanding. From the start he was friendly, personable, and…read moreclearly knew his stuff. He was well-prepared, walked me through the initial paperwork quickly, and sent me on a test drive with genuine encouragement to really get a feel for the vehicle. He even had the car cleaned up and ready with a big bow, which was a fun touch. After the test drive, Sam patiently guided me through the electronic paperwork with the right balance of humor and professionalism. He offered great advice on timelines, funding options, what to do if something like a manual is missing, and even encouraged an independent inspection. He also helped take photos of my new vehicle afterward. What really impressed me was that he also went above and beyond for my daughter, who was there for a separate transaction. He was friendly, took an interest in her compact car, and even helped remove some adhesive residue from the back of her vehicle. Sam made both of us feel welcome, valued, and respected. CarMax earned my respect (and loyalty) because of Sam's personality, professionalism, and genuine love for his job.

I bought a car in May 2023. The car is a Kia Sportage 2015 with a mileage around 43,000. According…read moreto the Carmax, this was a perfect-to-fit car and according to their inspection policies, they make sure everything is replaced, brand new parts, full inspection. To say that, I generally drive around 10-15 miles per day, sometimes 20 miles per day on the weekend. Some days I do not drive. However, within 3 years, I replaced the shitty engine GDi, braking pads, braking discs, etc. Last year I replaced the AC compressor and this year I also replaced the AC compressor and the stirring wheel turns out to be defective. When I bought this shitty car, I ended up paying $19,000 plus taxes. Since then I have spent around $10,000 on this car and according to Kelly's book, now this car is worth $6,600. What I want to say is do not believe the Carmax description on the car that they sell what you pay for. They simply rip you off on your money. Plus, Kia is the worst car you want to have. This is a very scammy company that can lure you into buying very used, shitty car at a very high price. Do not trust these people and this company. I am leaving the comment because I bought this car in this location in West Madison.

Almost got a car from here. They had no carfax and no paperwork for it so I got it inspected…read more Looked up the vin and it was in an accident. Turns out the break pads were almost gone, rear wiper doesn't work, AC leaking, had some tire weather cracks. They clearly don't complete all the required work that needs to be done before it gets sold.

My car from only 2 months ago needs a whole new engine. They won't help with anything. RIP off.read more

(This is a review for the used Toyota dealership.)…read more If you want to find an honest, kind and extremely knowledgeable sales person to buy a used Toyota from, I highly recommend Pete Stratton. Working with Pete felt like working with a wonderful uncle who wanted to make sure I got the best car for me. He was incredibly patient and persistent in looking for the hard to find used car that I was looking for. I worked with many different dealers to find my car. This used Toyota dealership was the best. The sales people work as a supportive team and there is a wonderful feeling that this creates. If Pete is busy, Austin is wonderful too.

Tried to get some PPF put on my truck it was a nightmare working with them would not text back…read morefinely gave up. looking for another dealership to help me.

I wrote a previous review in the middle of a transaction, and after all was said and done and I…read morelook back on my experience just a little over a month ago, I decided rather than edit I will just write a new review. I have raised my rating to 5 stars because I love my vehicle. I love the price I paid. My salesman Zach was great. All of the staff and managers were responsive to me, even at night and weekends and their own days off. I found my car on a nationwide search with Car Gurus. My car was located in Wisconsin and I live in Virginia. There were extensive photos so I bought the car sight unseen. I was told several times there was hail damage that contributed to the reduced price. I was a little surprised at the extent of the damage when the car actually arrived although it was disclosed, but it is all cosmetic and would not have changed my decision had I seen it on the lot. I had never purchased a car where I had to have it transported by a contractor and have more complicated paperwork and title registration processes. Usually the dealer does it all and I drive away. This process took longer and was more involved. I was anxious about my decision, which was a bit impulsive, and worried something would go wrong. Yet once my car was delivered and I got it registered and tagged, made my first payment and drove it on a trip, I realized I got an excellent deal and a great car. My only issue was that there were photos that appeared to be of 2 key fobs, so I was excited I was getting a second fob because generally used cars often only have one. I sent the manager Shawn the photos that confused me but I was told there never was a second fob. I was disappointed about that. I will have to get one made at some point. I'm not sure I will buy a car out of state in the future, but Stark was a great dealership to work with and they tried very hard to have a satisfied customer. I got a great car and I'm very happy.

If I could give zero stars, I would. Stark on the Beltline LLC engages in what I consider highly…read moredeceptive sales and warranty practices. They verbally stated a 30-day powertrain warranty to close the sale, but the moment the van suffered a critical $2,666 oil pump failure 24 hours later, their management turned aggressive. They insulted my mechanic, lied about manufacturer specifications, and told us they 'didn't have to do anything' because we didn't buy an extended warranty. They then sent a $500 check with a statement trying to strip away our rights to take future legal action. They use intimidation to scare customers into absorbing thousands in repair bills. I am refusing their lowball check and demanding they cover the full cost of the mechanical repair. Do your homework, read their other negative reviews online, and take your business to an honest dealership.

"Would give zero stars if I could" review below…read more I brought my brand new 2025 Telly here for a check engine light for power train(1k miles). They had it 2 weeks, and kept telling me they were "looking at it tomorrow" or "it was looked at today" even though I had cameras on it and could tell it was never moved. After the 2 weeks, and me constantly asking, they said it was looked at and fixed in 20 minutes as all it needed was an update. Fast forward one week- my husband was driving on the highway and it locked into 5th gear. Safety hazard and frustrating. I brought it to Metro Kia and they had it diagnosed legitimately in 30 minutes. I called Russ Darrow to complain and they informed me no actual work was completed on my car(no updates even), but just the check engine light was cleared. So not only did they risk my transmission, they also risked our safety. I won't even discuss all of the loaner issues I had here- I was put in one shooting gas out of the cap & deemed a safety risk. I was told they were going to do an "investigation" and contact me back on how to make it up to me, but I haven't heard anything. Even had hail damage while on their lot during the storms that they refused to disclose when I asked and I found after the fact. So please beware of this Kia and go to Metro- don't risk your vehicle or your safety going here. Mickayla is the literal only reason I'm not filling a full report to corporate about this location.

Eric and Everett were helpful and made the experience pretty easy. Both knowledgeable.read more

What an amazing experience we had buying our Subaru Forester!! Jason is an experienced and…read moreknowledgeable salesman and made our process smooth and easy! We went in on Saturday (end of month) thinking we would just test drive.... Walked out with a beautiful ride! Ben was the finance guru and really impressive with his full knowledge of everything financial!! Our future cars will be purchased here!!! We are officially a Subaru family!!!! Dogs are welcome ( as long as owner can behave ) so we brought our puppy as well! Thank you for being so amazing and do a wonderful and professional experience

I just wanted to send a big thank you to Don Miller Subaru service for helping me with an issue. I…read moredropped a diamond pendant down the side of the seat and was unable to find it. I went to Don Miller Subara service and was helped by Ryan. He tried to find the pendant but after some searching said the the seat would need to be taken out. Thankfully, after taking the seat out the diamond was found. Big thanks to Ryan and DM Subaru for helping me with this issue for no charge!

I absolutely love this place! The entire process was smooth and easy from start to finish. Aniss…read moretook great care of me and my family while we purchased our new truck. I would give this place a 10/10 -- they truly went above and beyond! They even gave me a fresh oil change before we left. I highly recommend them if you're looking for an affordable vehicle.