Mohammad really provided clear and fair recommendations and offered a variety of options to fit my…read morebudget to repair my car and he was honest and helpful about repairs unlike other places I went to. I will definitely bring my car back for other needs in the future and recommend this place to others.

From the owner: Welcome to Penguin Auto, where we pride ourselves on delivering exceptional service and top-quality…read morevehicles to our valued customers. As a premier used vehicle dealer, we specialize in providing a seamless and family-friendly car-buying experience, offering a curated selection of "need nothing" cars that have been meticulously inspected and serviced by our team of expert mechanics. At Penguin Auto, we go above and beyond to ensure that every vehicle on our lot meets the highest standards of safety, reliability, and performance. Before being showcased, each car undergoes a comprehensive inspection and servicing process, guaranteeing peace of mind for our customers. But our commitment to excellence doesn't stop there. We also offer full-service car repair and maintenance to the public, providing a convenient and professional environment where your automotive needs are met with precision and care. For large jobs, we even offer loaner vehicles to ensure that your day-to-day life isn't interrupted. In addition to our exceptional sales and service offerings, we're pleased to announce the expansion of our facility to include new tires and tire installation services at highly competitive pricing. Whether you're in the market for a reliable used vehicle, require expert car repairs, or seek new tires and tire installation services, the team at Penguin Auto is here to exceed your expectations. Give us a call today to discover how we can assist you with your automotive needs.

Sam Milner at the Madison CarMax was outstanding. From the start he was friendly, personable, and…read moreclearly knew his stuff. He was well-prepared, walked me through the initial paperwork quickly, and sent me on a test drive with genuine encouragement to really get a feel for the vehicle. He even had the car cleaned up and ready with a big bow, which was a fun touch. After the test drive, Sam patiently guided me through the electronic paperwork with the right balance of humor and professionalism. He offered great advice on timelines, funding options, what to do if something like a manual is missing, and even encouraged an independent inspection. He also helped take photos of my new vehicle afterward. What really impressed me was that he also went above and beyond for my daughter, who was there for a separate transaction. He was friendly, took an interest in her compact car, and even helped remove some adhesive residue from the back of her vehicle. Sam made both of us feel welcome, valued, and respected. CarMax earned my respect (and loyalty) because of Sam's personality, professionalism, and genuine love for his job.

I bought a car in May 2023. The car is a Kia Sportage 2015 with a mileage around 43,000. According…read moreto the Carmax, this was a perfect-to-fit car and according to their inspection policies, they make sure everything is replaced, brand new parts, full inspection. To say that, I generally drive around 10-15 miles per day, sometimes 20 miles per day on the weekend. Some days I do not drive. However, within 3 years, I replaced the shitty engine GDi, braking pads, braking discs, etc. Last year I replaced the AC compressor and this year I also replaced the AC compressor and the stirring wheel turns out to be defective. When I bought this shitty car, I ended up paying $19,000 plus taxes. Since then I have spent around $10,000 on this car and according to Kelly's book, now this car is worth $6,600. What I want to say is do not believe the Carmax description on the car that they sell what you pay for. They simply rip you off on your money. Plus, Kia is the worst car you want to have. This is a very scammy company that can lure you into buying very used, shitty car at a very high price. Do not trust these people and this company. I am leaving the comment because I bought this car in this location in West Madison.

Almost got a car from here. They had no carfax and no paperwork for it so I got it inspected…read more Looked up the vin and it was in an accident. Turns out the break pads were almost gone, rear wiper doesn't work, AC leaking, had some tire weather cracks. They clearly don't complete all the required work that needs to be done before it gets sold.

My car from only 2 months ago needs a whole new engine. They won't help with anything. RIP off.read more

(This is a review for the used Toyota dealership.)…read more If you want to find an honest, kind and extremely knowledgeable sales person to buy a used Toyota from, I highly recommend Pete Stratton. Working with Pete felt like working with a wonderful uncle who wanted to make sure I got the best car for me. He was incredibly patient and persistent in looking for the hard to find used car that I was looking for. I worked with many different dealers to find my car. This used Toyota dealership was the best. The sales people work as a supportive team and there is a wonderful feeling that this creates. If Pete is busy, Austin is wonderful too.

Hands down has to be the best car dealership I've ever been to. My first time experience there was…read morejust so unique. Our car provider, Brandon Hernandez, presented us the different plans on our new car and gave us a comparison on how it'll work out in the long run. That type of service there is what will keep the business running.

I wrote a previous review in the middle of a transaction, and after all was said and done and I…read morelook back on my experience just a little over a month ago, I decided rather than edit I will just write a new review. I have raised my rating to 5 stars because I love my vehicle. I love the price I paid. My salesman Zach was great. All of the staff and managers were responsive to me, even at night and weekends and their own days off. I found my car on a nationwide search with Car Gurus. My car was located in Wisconsin and I live in Virginia. There were extensive photos so I bought the car sight unseen. I was told several times there was hail damage that contributed to the reduced price. I was a little surprised at the extent of the damage when the car actually arrived although it was disclosed, but it is all cosmetic and would not have changed my decision had I seen it on the lot. I had never purchased a car where I had to have it transported by a contractor and have more complicated paperwork and title registration processes. Usually the dealer does it all and I drive away. This process took longer and was more involved. I was anxious about my decision, which was a bit impulsive, and worried something would go wrong. Yet once my car was delivered and I got it registered and tagged, made my first payment and drove it on a trip, I realized I got an excellent deal and a great car. My only issue was that there were photos that appeared to be of 2 key fobs, so I was excited I was getting a second fob because generally used cars often only have one. I sent the manager Shawn the photos that confused me but I was told there never was a second fob. I was disappointed about that. I will have to get one made at some point. I'm not sure I will buy a car out of state in the future, but Stark was a great dealership to work with and they tried very hard to have a satisfied customer. I got a great car and I'm very happy.

I attempted to do business with this organization and when I told him I had a trade-in, they told…read moreme that I should put it on Facebook marketplace instead of traded it... This organization is lazy and rude.

Eric and Everett were helpful and made the experience pretty easy. Both knowledgeable.read more

What a joke. I confirmed with two separate employees in the service center an oil change is $109…read more When the service is complete, its actually $137. On top of this, the "free carwash" is nothing but soap marks all over your car.

I just wanted to send a big thank you to Don Miller Subaru service for helping me with an issue. I…read moredropped a diamond pendant down the side of the seat and was unable to find it. I went to Don Miller Subara service and was helped by Ryan. He tried to find the pendant but after some searching said the the seat would need to be taken out. Thankfully, after taking the seat out the diamond was found. Big thanks to Ryan and DM Subaru for helping me with this issue for no charge!

A few things came to mind with my experience at this repair shop…read more 1) They returned my car completely covered in bird droppings. It had been cooking in the sun and smelled awful. 2) They don't give rides to Epic which is my workplace... 3) The person in charge of my ticket went om vacation right after I brought my car in. I had to call them to get updates, and there was some confusion each time 4) They said they'd have the part my car needed "tomorrow", and when I called them tomorrow they said it's take another 1-2 days 5) They fixed the suspension issues I had, but there was still loud squeaking coming from under my car they didn't even mention (this cleared up after a car wash 6) Soon after leaving the lot, my brake light falsely turned on

I absolutely love this place! The entire process was smooth and easy from start to finish. Aniss…read moretook great care of me and my family while we purchased our new truck. I would give this place a 10/10 -- they truly went above and beyond! They even gave me a fresh oil change before we left. I highly recommend them if you're looking for an affordable vehicle.

From the moment you arrive, your employees serve you, they are friendly and reliable. Especially…read moreone named Omar, he guides you on which car suits you depending on the references of your preferred cars and is an excellent seller

I don't like to give bad reviews... I just avoid dealing with them every again, but today will be…read moresomething different! I was ready to take on another car loan with my kids being out of the house now. I had researched a bunch of different Honda vehicles. I called the credit union and they gave me a list of places within 60 miles. I saw a 2020 Honda Pilot with 60k miles on it. It had an issue where the remote start wouldn't work, and I found out what it was. After the repair tech wishing that I'd believe that it was a battery, and two trips... he decided to replace the tiny $54 part that I told him was the issue. It has been a little over 3 months, and I will most likely need to get the transmission replaced and the entire suspension. Of course there's no reported accidents, but I can tell that it was in a front end collision. I can't speak for everyone, but maintaining a vehicle that you're selling would be great, it's not as if changing fluid, a filter, or actually having people who can do more than replace parts. I should not have to diagnose a vehicle that I'm paying $26k for. My next vehicle purchase will be a brand new vehicle instead of trying to trust people who just want your money! Everyone might not have the same experience, but that's what I'm dealing with 3.5 months in!