Would give 0 stars if I could. My signature was forged on documents that I did not see until afterwards. I sent the below email to them, and their response amounted to "sorry you're frustrated, nothing we can do, thanks for understanding." No.
Here's a copy of the email I sent to them, for context:
"Hello,
That is not my signature. I did not see or sign this document. Options A, B, and C were not addressed with me on 8/31/26.
On 8/31/26, Joshua Quigley did not arrive until at least 1:11pm. The document you provided shows the start time as 12pm. I already informed Jeff Sailaubek of this at the time of payment, and this should have been updated.
Further, I was quoted 3-4 hours at $140 per hour. Quigley tried to charge me for 8 hours. I informed Jeff of this at time of payment also. I also explained to Jeff what happened during my move. Jeff told me that he could discount 1 hour, and that I would have to contact Goat Movers directly to dispute this charge further. I am disouting this charge now. I did also speak to someone named Sarah, I believe, via phone on the morning of 9/1/26. She told me that the information would be passed on to management.
To recap, movers were scheduled to arrive between 8 and 9am on 8/31/26. Instead, I had to call for a status update at 12:35pm after hours without any communication from the moving crew or from Goat Movers. Quigley arrived at my apartment at 1:11pm or later. At 4:37pm, I contacted Quigley after not hearing anything from him for over 3 hours. At 4:44pm, Quigley texted back saying they were about to head over. Quigley then did not arrive to my new apartment until after 6:17pm.
I have since been informed that the original movers sideswiped a car in my neighborhood. My understanding is that this resulted in police showing up at my apartment while Joshua Quigley and whoever he hired were there. Quigley had told me that he took so long to finish loading my belongings and arrive at my new apartment because the police were asking him questions. Quigley told me that this resulted in the man that he hired loading the moving truck by himself while Quigley spoke to the police.
The clock should have stopped until the issue with the police was resolved and started again when Quigley and his hire were able to resume. It is unreasonable and absurd that Quigley charged me for the time that he was talking to the police.
Quigley's hire had driven separately in his own vehicle, and Quigley also waited around for him to get there instead of at least beginning to unload the truck. While waiting, he harassed one of my new neighbors, including shouting at her and repeatedly calling her "baby" and "sweetheart."
When Quigley's hire did arrive, he was visibly under the influence. He slurred his speech and could barely get a word out, his eyes were glassy, he could barely walk without stumbling, and he could barely push the dolly back and forth between the truck and my apartment.
While unloading the truck, Quigley and his hire took 5-10 minutes in between each trip out to the truck and back. Please note that my apartment is directly next to the half-flight of stairs, which is directly next to the entrance that the truck was parked in front of. I did inform them of the elevator, and they chose not to use it. They spent that time standing around talking by the truck in between bringing in loads. At one point, Quigley texted me asking if I would run down to the Plaid Pantry down the road and get the 2 of them something to drink because they were dehydrated. When I did not respond, Quigley's hire disappeared for at minimum 10 minutes, presumably to go to the Plaid Pantry. This meant that again, I was being charged for 2 movers while 1 of them was not working and the other was averaging 1 load of 3 boxes at a time every 10-15 minutes.
Between finally unloading the truck and waiting for me to complete the payment with Jeff via phone (Quigley asked me to call Jeff to make the payment while telling me that he did not know the name of the person I would be talking to), Quigley and his hire did not leave until around 9pm. They finished unloading around 8:15pm. Quigley did not tell me the cost or show me any paperwork before or after I called, spoke to Jeff, and made the payment via Zelle.
When I went back to my previous apartment to clean and return my keys, I also found that multiple items had been left in my closet (2 small boxes and 3 nested litter boxes), meaning that despite taking an excessive amount of time to load the truck, they still did not load all of my belongings. They had asked and I had confirmed several times that everything needed to be loaded and transported to the new apartment. My apartment was packed and ready to load when they arrived.
Additionally, I have found at least 1 item that they damaged during the move.
This job should have taken the 3-4 maximum hours as quoted. Instead, I was charged $930. 3 hours x $140 per hour = $420." read more
