Thanks to Jeff Norris from Sound Plumbing, I'm moving forward with my close of escrow and will not…read moreonly satisfy my inspection obligations, but I'll be on budget and on schedule. Most contractors would take advantage of sellers like myself who are on a tight deadline and from out of state, but not Jeff. That's just one of the reasons why Jeff and Sound Plumbing deserve MORE than a five star rating. Jeff gets high marks from me for his responsiveness, knowledge and expertise AND for providing a fair price and assessment of my issue with water in my crawl space. Jeff performed a thorough assessment of my crawl space and identified that the problem was not related to a drainage issue which would have cost me THOUSANDS of dollars. Rather, he found the problem was just a faulty seal on a new toilet that had just been installed and was an easy fix. So would I recommend Jeff Norris and Sound Plumbing & Heating? Absolutely. Without hesitation.

Found Sound Plumbing & Heating on yelp and decided to give them a try since I was in a tight spot…read more My moms water heater was leaking water and I needed help stopping the water flow and replacing it since she was on vacation. Jeff was able to squeeze me into his busy schedule and come out the same day I had called him. He was very punctual, knowledgeable, trustworthy and friendly. He was very upfront with the pricing and did not try to upsell me additional items. I recommend anyone who needs a plumber to call Jeff / Sound Plumbing & Heating.

After several calls to larger plumbing outfits and not being satisfied with what they knew about…read morewhole house systems, I was lucky to find Chris at Affordable Plumbing of West Seattle. He was familiar with the Aquasana brand that I had just purchased and approached my job with a "can do" attitude that I greatly appreciated. Chris was knowlegeable and made me feel confident of my choice. I will hire him in the future and would reccomend him when asked. Thanks, Chris!

Tom at Affordable Plumbing was fantastic. When I called with a backed up sewer, he was responsive,…read moreclear and honest about what the problems might be. When it came to replace the whole thing, he worked with me to get something I could actually afford, and managed to get the job done after some troublesome setbacks. (Other breaks in the sewer line, inaccurate depth and location information from the city, and some extremely questionable clay soil.) High marks for the job and a great guy to work with.

we had 2 recent occasions to use the services of Terry from Jake the plumber. He came on an urgent…read morerequest to replace a hot water heater in a rental. Service was responsive, very timely and efficient. He went above and beyond to inform renter at this property regarding status and helped identify need for outdated smoke detectors. Noting this experience, we decided to preventatively replace our own hot water heater. Again, top of the line service, warm interaction, and willingness to help install a shower head as an add on...Terry will be our go to plumber from this point forward! thanks again Terry!

Terry and his son are so easy to work with and they do a great job…read more It's so great to know who to call for plumbing issues.

I thought my drains were getting clogged up due to how they were draining slowly in my kitchen and…read moreshower. I looked online for a plumber and A-List Plumbing had excellent customer feedback, so I had a good feeling from the reviews and decided to go with them. Jason came out and did a thorough inspection and found that there wasn't a problem with my drains. He explained that the type of drain stopper in my bathroom makes it slower to drain, and the kitchen was due to the disposal not running. He did a quick adjustment and got the disposal up and going again. I asked how much I owed and he said that there was no charge. I came here to leave the a well deserved five star review because it was the least I could do for the kindness shown. I am so unbelievably grateful that I went with A-List. As a newly single older lady who has no clue about house stuff, I am relieved to know I now have a trustworthy plumber to call when the need arises. In this day and age, it's rare to find companies like this. Thank you Jason and everyone at A-List!

After a fair amount of work, we received a call back from someone and they explained they hadn't…read morecharged us for all their work. A full year after the service calls, I was unable to confirm or deny. Eventually, they reversed the extra charges to my credit card. It seems they have good plumbers, but the office staff could improve their customer service.

Shane Martin and his team at Professional plumbing are very well named. They provided friendly,…read moreclear and top quality professional work. We had significant plumbing challenges in our home built in 1946. Every issue was explained and resolved professionally. Shane's explanations and pictures were very patient and clear. Costs were reasonable and discussed in advance. No surprises. The stress of a big plumbing job was replaced by confidence in a job well done and a company that stands by their work. Shane was easy to reach by text or phone. A truly wonderful hardworking professional team. THANK YOU. Our go to plumbing company from now on.

They were able to get out for a commercial issue same-day, & had it completely repaired in under 30…read moreminutes. Easy communication with the office & staff was friendly & did a great job.

Brandon is great! We are on a septic system; I had a plumber come out on Friday because our…read moreplumbing system was not working. He came out quickly but the end result of his work; septic needed pumped. Called Hill Septic because they had pumped it last Oct. Adam came out said system was fine. Cleared what he could but said pipe was issued. I asked and he gave Limitless as who he used. Brandon came out Sunday morning, scoped, saw burrs and augered the pipe. We have showered and run the dishwasher. Thank you so much

Awesome help is hard to find! Despite Brandon being extremely busy he was responsive, offered…read moreguidance via phone/email and was willing to be a source for me to ensure someone wasn't taking advantage of me if an additional plumber was required due to my only bathroom not functioning. I did what I could; however, couldn't rectify the situation and thankfully I waited because Brandon and his associate were professional, kind, efficient, and effective. Brandon went the extra mile for me and I'm super grateful. I was glad to cut him a check because he deserves it! He will be my go to if necessary as it's hard to find help like that as a single women-I'm sure many women know what I mean. Thanks for all the help! I am so grateful!!

The worst customer service. The technician arrived a full 2 hours and 19 minutes after saying they…read morewere on their way to my address. They arrived with 3 minutes left in the scheduled 2 hour repair window. And the worst part is that they truly do not care how their incompetence impacts and inconveniences their customers and their customers' neighbors. I have read some of the negative comments about this company, and am amazed at how the same, obviously thin-skinned, guy who chastises his own customers for not picking up the phone, reaching out and trying to resolve situations chose not to even try to call, reach out or try to resolve this situation. Hypocrisy much? Anyway, Danika plumbing had been recommended by an HOA member and I had previously used the company for a plumbing issue in 2019, with which I had been satisfied, so I decided to reach out to them for a current plumbing issue in my condo in Capitol Hill, Seattle. Travis, who was punctual and professional, was the first technician to be dispatched. He diagnosed the issue, but since I live in a condo building, notice of a water shut-off would need to be sent to all residents prior to the repair. He had mentioned the difficulty of finding parking in the area, so the company was well aware of the average drive time and time to find parking. The next day, Thursday, I called to schedule the repair for Thursday of the following week, which gave them plenty of time to schedule their resources and for me to coordinate with the HOA to send a notice of water shut off to the other residents in the building. I was advised that the repair appointment would be from 10.00am to 12.00pm, at which time I advised that there was no full-time building maintenance/manager and that the technician would need to shut the water off and drain the building (a process that would take approximately 20 minutes.) At 9.38am on the day of the appointment I received a text that the technician was on the way to my address for the 10am appointment. At 10.30am, when nobody had arrived or called with an update, I decided to call to ask why nobody had arrived yet. They seemed surprised or unaware but said they would reach out to the technician. At 10.42am I received a call from the technician, saying that he had to stop at Home Depot for a tool, that the traffic was bad and that he was still about 40 to 50 minutes out. The average drive time from Everett to Seattle is 40 to 50 minutes!!! One hour after being 'dispatched' he clearly had not even left, or had only just left, Everett. He said that he would be there at 11.30am, but assured me he could get the water drained and the repair completed in time to get the water back on by 12.00pm. He said it would save time if I would be willing to turn the water off and drain the building. Since I am neither qualified nor insured to do so, I declined. At 11.57am, with 3 minutes left in the 2 hour repair window, 3 minutes to when the water needed to be back on for the other residents and a full 2 hours and 19 minutes after Danika said he was dispatched, I received a call to let me know he had arrived at the property. He apologized and made numerous excuses about traffic, difficulty finding parking and having to get a tool at home depot (all of which, any company with a modicum of understanding of good customer service, let alone common sense, would have built into their scheduling beforehand) but had difficulty explaining why, even considering those factors, how it could have taken 2 hours and 19 minutes from time of dispatch to arrive at his job site. He told me to reach out to the office to reschedule, seemingly unbothered that I had taken time off from work for this appointment and that my neighbors had gone without using water for 2 hours for no reason at all, or that we would have to do it all over again for a second time. I advised him that the text saying that he was dispatched at 9.38am and on his way to my address was clearly untrue and dishonest, that it was an awful way to treat customers, and that I was not sure that I was either comfortable or confident in rescheduling with a company that had such low regard for its customers. Nonetheless, he said he would talk to his manager and have them reach out. Nobody from Danika ever reached out for the rest of the day. This morning at 11.15am, with no attempt being made to salvage the situation, or at the very least an apology, I called and requested that they reimburse the payment I had made for the repair that was never done. At that time I was told that accounting, the previous evening, had noted that they had issued a refund check. It is unbelievable that this company, obviously aware of the issues and inconvenience it had caused myself and my neighbors, made a conscious decision that they did not even need to reach out and apologize. Do better!!! Honesty is a good place to start!!! 2 hours 19 minutes to get from Everett to Seattle. On a bicycle maybe!

Extremely unprofessional and disturbing experience…read more An electrician Dallas from this company came to my home, inspected several electrical concerns, and gave verbal observations and recommendations. After the visit, I requested a basic written summary of what was inspected, what was observed, and what was recommended. The company refused to provide any written findings, technician notes, estimate, or service summary. The receptionist Kaitlyn said they would not provide a letter because they would then have to "back up" what the electrician said. She told me to submit my own audio recordings, video recordings, and text messages instead. She also refused to transfer me to the electrician, the owner. During the conversation, she was openly hostile, dismissive, and used profanity, including words such as "fuck" and "bitch." I also experienced her tone and comments as racist and discriminatory toward me as an Indian woman. I repeatedly explained that I was not asking the company to make up or certify an unsupported diagnosis. I was asking for a factual record of the visit: what the electrician checked, what he observed, what he told me, and whether further testing was needed. Instead of addressing the request professionally, the receptionist told me, in substance, that I could do whatever I wanted and that the company would not provide anything in writing. This raises a serious question: why send a licensed electrician, provide verbal opinions and recommendations, and then refuse to document the visit or allow the customer to speak with the technician or owner? The combination of refusing basic service documentation, blocking access to management, using profanity, and making me feel racially targeted was completely unacceptable. I would strongly advise customers to confirm in writing before hiring this company whether they will provide technician notes, findings, recommendations, estimates, and a professional escalation path if there is a dispute.

Mohammad is very knowledgeable plumber. Inspected the sewer back up in one of our units and…read morediagnosed correctly and fixed it very quickly. I would hire him for sewer clearing and any other plumbing work.

These folks are great! They came out same day for an urgent concern and took the time to walk the…read moreproperty with me to teach me a bit about how the drain lines are working. We'll absolutely give them a call again when the need arises.