1. Go Direct Services

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Commerce City, CO

Go Direct Services

3.7 (41 reviews)
Open • Open 24 hours
Updated over 3 months ago

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Response time

2 hours

Response rate

100%

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03/24/2025 - Update: Changing 1 star to 3 stars since at least the Office Manager saw the review and cared enough to reach out and talked through the concern. --------------------------- It's really unfortunate that I'm having to leave this company a 1-star review. I had actually planned on leaving them a 5 star review at the beginning. I saw another yelp review recommending Luis Valadez. I gave him a call to share with him that my rental had severe water backup. I appreciated that he was able to come out on the same day at 5pm. Even though they ended up charging me an extra $60 after hour service that he didn't let me know about up front but I still would have been fine with that since the situation was urgent. I had to leave in the middle of the drain cleaning, and so I told Luis to please take a picture or video for me of what he's able to pull out, since another company that came out the day before already charged me for the cleaning fee but said something was stuck inside the pipe and they couldn't do the cleaning past 10 feet. He said yes. I even handed him the all the $17 cash I had on me as Tip. He never sent me any pictures after he was done. I texted him twice (and yes, it's his cell and he and I already texted each other before), and I also called him a couple of times. No response. What the heck..? I can't even get a response to understand what clogged up the pipe? Even if he couldn't pull out anything, why not just let me know that? My only theory is that he complained that the other company must have sucked at their job when they couldn't pull out anything, and he was embarrassed that he didn't either? but I wouldn't know since he wouldn't text or call me back. I thought I'd give him time in case he was out of town but it's been over 10 days. I also emailed the office to ask for a picture and received no email reply either. Do note that there are 3 Luis who work there, according to the office person who answers the phone. And so the other 2 could be a lot more responsive.

This is the man for the job!
Devon T.

Wow! I was so nervous at first. My kitchen flooded on a holiday. This was the third place I called. The tech, Luis, was assigned to me. He was caught up on another fix but kept me updated the whole time. He worked after hours on a holiday and gave me his word he would get to me. He came through. He was professional, courteous and so considerate. He explained everything in detail. I would HIGHLY recommend Luis Valadez with Go Direct Plumbing for any job.

Putting lawn back together.

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10 years ago

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Review Highlights - Go Direct Services

“That same day, Luis was able to squeeze me in and fixed the issue within minutes and all for a flat fee of $79.”

Mentioned in 14 reviews

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Go Direct Services - plumbing - Updated November 2026

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