It is very unprofessional, not helpful, and dishonest place for all patients - regardless of having health insurance coverage or paying cash/credit cards for the service.
(The public should know the truth before going to this place...for any kind of services)
Here are the reasons:
First, I came here, and gave my insurance policy and ID (Driver License) 24 hours in advance of my appointment for the teeth cleaning. When I got to this office for my appointment, had to wait for 10-15 more minutes. The receptionists were there when I came in, and nobody told me about my insurance policy issue.
But when I got in the office, they told me that they have to do the x-ray photos of my teeth, and I was okay with it.
Please note that I changed my insurance policy early this year, and I have never used it before, so this was my first time I used at this office.
For the record, I went to many dentists before, they always tried to contact the insurance providers and resolve the issue, and inform the patient everything before scheduling or cancelling the appointment.
1/This office never help patients OR do anything for helping the patient.
Second, when they have information about my insurance policy with dental coverage issue, at least they should inform or let me know if I would agree to pay cash or credit card before pushing me through the treatment (teeth cleaning).
Why should I have to pay cash/credit card for this issue while I have the health insurance policy for? I have to pay my health insurance every paycheck and every month...
They pushed me through the x-ray without a word of my dental insurance issue, and when I stopped to ask about the coverage, they just tell me the insurance has the issue after the fact...
Please remember I asked if my dental insurance coverage has any issue first, they didn't tell anything...
2/ This office never help patients OR do anything for helping the patient.
Finally, they charged me the service they didn't perform. This was very dishonest and overcharge.
I just got x-ray photos, and have never received any comprehensive oral evaluation from them or any person, but why they did charge me for that task which they never performed.
Did you (Mr. Huynh) or your staff perform any comprehensive oral evaluation for me? What was the reason for that charge? (For the record, I even haven't seen the x-ray photos yet).
They charged my credit card:
+$82.00 for comprehensive oral evaluation - new patient
+$130.00 for intraoral - complete series. (x-ray photos)
(See the attachment)
3/ This office never help patients OR do anything for helping the patient, but tried really hard to get as much money as possible from the patient - it was dishonest and overcharge the service that they didn't perform.
If you have to go to this place, please ask and verify every details of the services and every charges... since ... "not your trust place". read more