GMT is very flexible and will work with your schedule. I just had surgery yesterday, and for the return home, since I didn't really know how long the long surgery would last, I just worked with them so that they would pick me up when my surgery was done; just give them a call to pick you up when you are ready. So don't worry about not giving them a set time, they will understand stuff like medical appointments can be unpredictable in terms of timing.
I had surgery 3 days ago, and initially I ordered for a transport back to my home that assumes I would be able to walk on my own, but it was clear from the nurses' point of view I was too weak after the surgery, so the nurses called GMTCare to change my order from a van designed for ambulatory people to one that accommodates someone who needs wheelchair assistance.
This really showed how flexible GMTCare can be. A single call was all it took to change the van type, so a van with wheelchair assistance would come instead; life is unexpected, you need a company that is willing to adapt and be flexible for whatever problem you may have, and do it immediately.
Anyways, my driver was Leah. She came pretty quicky, despite me literally changing the type of van I needed at the very last minute. She helped the nurses get me up to the GMTCare wheelchair very carefully, and she pushed me into the van.
I never been to a van like this. There was a mechanized ramp that extends to the road for me to wheel into. The entire back of the van was designed for a wheelchair, and there were these hooks that secured the wheelchair to the van, and she put on multiple seatbelts on me to make sure I don't shift in any way during the transport.
During the process, she was very focused and professional, and very focused on my safety, making sure each hook and belt was secured before starting.
During the ride, she drove carefully, and was slow over bumps.
Once we got to the apartment, she pushed me down lots of random hallways, and let me tell you, it was one of those giant apartment complexes that had a maze like environemnt where people easily get lost. I was half zonked from the surgery, so i could provide only limited directions for her, but Leah worked hard to navigate the maze, going up elevator, asking for direction at one point to someone passing by. Leah was quite determined to find my room; I needed a fighter, someone on my team when I am so weak, and Leah was that person, she wasn't phoning it in.
After we finally found my apartment way up some high floor, she helped open the door and helped me get on my bed.
And let me just say, Leah never used any dangerous physical maneuver on me throughout this proces. I mean she never physically hoisted me up like a sandbag or something. She was always very patient in helping me get up, constantly assessing how strong I am at that moment and then giving the apporpriate corresponding level of physical help/lift. That is respectful, and also minimize risk of her damaging herself or me in some risky/rough maneuver; safety is number one for GMTCare, and it shows.
Leah is also quite humble (she exudes this "I am just doing my job" aura even when she is going above and beyond), easy to talk to, along with this strong sense of duty to the patient. Like she knows what is right and wrong and she will do the right thing. I mean, if my grandma had some transport issue, I would want Leah to help her; you need someone you can trust will do the right thing when no one is looking, and I intrinsicly trust her as a person to do the right thing.
I think we forgot to bring the discharge paperwork from her van, and she actually went down, looked for it, and slipped it under the apartment door so I can read it. That is extra dedication.
I will definitely choose GMTCare again in the future for my transport needs: every GMTCare transport staff has been courteous and goes above and beyond with me. The people scheduling on the phone are nice, sweet, reads out your order and request back to you, take their time to really confirm things. read more