The ride was fine but the billing is problematic. And when I called the first time I was transferred not to the department I needed but a customer service review -big mistake on their part, haha. I called again they basically told me that their records were wrong but they couldn't fix them. and I have to deal with the insurance mess caused by their incomplete records. Because I want to do that or should have to?!?!?!!! We will never take them again. I don't care if the hosptial calls them. We will wait for someone else. read more

We had to call 911 for an ambulance today for the first time. A man and a woman showed up from AMR. Clay (Deytey) & Jessica Pedroza. They were the kindest, respectful, knowledgeable, funny, calm people that we had the pleasure to help us! They were incredibly empathetic and helpful. They took the necessary tests and information needed to properly assess our situation and put our minds at ease. Thank God we were able to not have to be transported to an ER. They didnt rush us and took very good care of us. We are both very grateful to both Clay & Jessica who are out there every day helping people! Jim & Noreen read more

On Oct 27th at approx 3:30pm, we were in the right lane driving to Bullhead City AZ and an AMR vehicle was in the left lane along side of us, the driver completely ran us off the road. Thankfully there was a shoulder for us to avoid him hitting us. We motioned to him of what he did after getting in front of him and he had no reaction. Didn't seem he even knew what he did. No blinker he just pulled into our lane. read more

I NEVER right reviews, but if I could give the zero or negative stars I would. Horrible experience with them! We called them to transport my grandma after she passed gracefully at home surrounded by family. It was called in as a non-emergency and just simply a transport service, but they came in with no remorse or empathy for the situation. My grandma was pronounced dead, but they still proceeded to pound on her chest for 20 minutes after my whole family told the NO and that she had a DNR set. They still continued and broke her ribs caving in her chest and then left with no sorry or remorse. K. Fierdo was the head person. HORRIBLE experience with HORRIBLE customer service!! read more

Invoice Lump sum with no explanation of charges, request for detailed invoice was denied and I was directed to contact a Medical Records Company that could give me copies of the Paramedics records, but not any of the charges or actions of the paramedics. Also one line item was for $39.56 per mile charge. AMR refuses to public their rates and chares for review and comparison. read more

I would like to thank the three gentlemen EMTs who brought me to St. Rose Dominican Hospital San Martin Campus on 11/11/2024 at around 9:30 pm as I had very high blood pressure and some chest discomfort. They were polite and respectful. They worked as a team to make an open line on my left arm as the ambulance was moving. That was not an easy thing to do. As we got to the hospital, they made sure I was well taken care of and didn't leave until I was given a room. I regret that I forgot to ask for their names. I could feel their concern and dedication to their job. These are the kind of people we should have in an emergency. Very reliable and responsible EMTs. read more

I was recently moved from a Dr's office to a hospital approx 300 YARDS away. I know AMR has costs to cover but wait till I tell you what they charged my insurance company. $1,210.61 !!!!!!!!!!!!!!!!!! That works out to about $4/YARD My portion of the invoice is $240 which I thought was outrageous before I saw what they charged the Insurance company. I guess thier MO is if you need an ambulance you are not going to haggle over price. Good work if you can get it!!!! read more

AMR - Medical Transportation Near Me - Las Vegas, Nevada

Where to begin. Customer service is non-existent. Any questioning of AMR's billing practices is met with "file an appeal with Medicare." There was no reasoning with the two customer service people I spoke with. As soon as I hung up the phone, I received an email stating my account was in Collections. I had received the first and only bill two days earlier. Suddenly, it's in Collections. If you have an alternative to AMR, call that provider. Run, don't walk, away from AMR. read more

My now deceased homeless brother was suffering from a heart attack. He called 9-11 and AMR showed up. About 10pm on a hot July night at the RTC in Las Vegas, my brother laid on the sidewalk clinging to life as an EMT proceeds to ask him if he's faking so he can get out of the heat. DISGUSTING! Who are they to justify treating someone like that? Your job is to take care of the sick not make assumptions because of their situation, something outside of their control. Do Better! One day that will be someone YOU LOVE. read more

Billing customer service very rude they are not using all sources of insurance. Not properly utilizing insurance correctly. They only do well on taking you to hospital read more

The worst service I have ever received anywhere. My daughter called 911 because I was having a stroke (although we didn't know it at the time). I couldn't move and couldn't stop vomiting. The AMR guy told me to get up or they were going to leave me there. Thank God for the firefighters, who got me onto the stretcher and TRIED to stop the vomiting. When I got into the ambulance, the AMR guy told me to take a barf bag so I didn't vomit on him. I was already humiliated to be in such a state and this man showed absolutely NO compassion. read more

I keep receiving collection calls from American Medical Response a few times a week even though it was my Veteran father who had the ambulance ride. All AMR needs to do is contact the VA and submit the correct forms for the VA to process the bill and send payment. One would think it would be a pretty simple procedure for an estimated 1.53 Billion Dollar company, right??! Hell No! I have explained the situation multiple times to the non-english and limited english speaking international collection agents and have asked to be removed from their list to no avail. I just got off the phone with AMR's finance and collection department, who were unable to locate any file associated with my phone number or my Father's information! They suggested I contact the collection agency and maybe they could resolve the dispute. How infuriating that a billion dollar company doesn't even have the ability to locate and manage their own invoices! AMR- No Mercy Ambulance Service read more

These are the type of people that really help me . Love the crews at amr. Very helpful and informative!

I drove myself 14 miles to Urgent Care due to shortness of breath. While I was there, a nurse determined I needed to go to the hospital. She took it upon herself to call for an ambulance for the 4 mile ride. AMR arrived and drove me the four mile ride, which I could have easily driven myself. I was not in any way critical and had just driven 14 miles. For this, this corrupt company billed me $250 in addition to billing my insurance also. I wrote them two letters of dispute which they have obviously not bothered to read or reply. They have now turned me over to collections. I don't give a rats ass, I will never pay them a penny. The next time I saw my doctor I told him about the incident. Even he said I could have taken Uber for 20 bucks. I'm kinda pissed at my Medicare provider also for negotiating with AMR in bad faith for their patients. read more

Eva and her trainee responded very quickly when my husband fell and broke his hip. They were very professional, and courteous, reassuring us that my husband would be well taken care of during his journey to the hospital on September 4, 2022. Eva even came in to check on him in the Emergency Room, after transporting another patient! Her caring attitude was very much appreciated during this difficult time. Sandy Hughes read more

So far they have been compassionate, and quick, caring. Hopefully I won't have the issues others have, so far I would use them again. read more

During an accident, AMR employees should not act as an attorney to advise to how personal information is handled to another involved entity. They should be concentrating on the duties within the scope of their own duty. read more

My experience with this organization was not due to the most positive of circumstances, as with the nature of such a service, and I feel they did a good job. I have no complaints regarding the transport or personnel I dealt with. However I'm giving 4/5. With the pricing structure I would have expected to be provided a wine list. read more

A little over 2 years ago I was exercising on my bicycle on Blue Diamond and Cimarron. I was struck by a vehicle and left for dead (hit n run) with no witnesses. I don't remember much but somebody called the paramedics and these guys came to check me out. They were talking to me and were about to let me go but they didn't know that I was bleeding internally inside my skull from the hit n run and I suddenly started acting weird and combative. They realized something was wrong and quickly got me to Mountain View hospital. I then went into a coma and had half my skull taken out. I'm so happy to have been able to come out of that coma and recover nicely and be able to sit here 2 years later doing a review on people who saved my life. I wish I knew who the paramedics were for me to mention in this review. I wish I knew who hit and run me and I wish I could remember more but no matter what.... I'M THANKFUL TO BE ALIVE read more

Literally, the worst customer service!! Billing is confusing. I got set up on a payment plan and made a payment through their website. Then I get a late notice so I call them to find out why. You actually have to pay your bill 7 days in advance so it has time to post even though it is paid through their website and the email confirmation shows it was paid on time. This is just the beginning of horrible service. Every month something else pops up. Their customer care is outsourced overseas and it is horrible! You are at their mercy because you do not get to choose to use their service or not. read more

AMR puts on training called "stop the bleed" this training is real world life saving training they supply for free. They trained my whole family for free and included training on Tourniquets, Isralie Bandages, and rolled gauze bandages, all for free. Thank you AMR, thank you for offering the public such valuable life saving training for free. read more

AMR came to my home after I fell in the garage and broke my hip. They took me to UMC quickly and professionally. They were superb. Thank you AMR! read more

AMR ruined EMS all over the country! I was a medic in Vegas from 92-97 when this crappy company came in! Terrible people. They don't care about patients or employees. Too bad. Mercy was fantastic! read more

AMR somehow replaced Mercy as the primary ambulance company in the Las Vegas area and medical response has never been the same since They are a poor excuse for a secondary medical response, unprofessional and nonexistent for the most part, and that can be dangerous I have medical issues, related to past health conditions, that require immediate medical attention as it worsens with time. It's for that reason that my PCP and the ER have recommended, from past occurrences, that I call for medical assistance, rather than drive myself to the ER. After hours of vomiting and dehydration, 911 was call and NLV FD and AMR arrived but would not enter the open door because of my nonthreatening dog I managed to get myself to the gurney and without taking any vital signs or asking any questions, except "would you like to be transported the ER?" I showed them a written directive from my PCP and requested they start an IV w/saline and if possible, nausea medication as soon as possible! The paramedic told me "they don't start IV's, that they would do that at the hospital" I told him the ER and my PCP recommended starting it immediately in route to the ER, but he refused treatment! I told him I was disabled and couldn't communicate and asked him to come closer so I could understand what he was saying, but he refused, saying he was entering information into the computer! I do not recall any vital signs being taken, prior to my arriving at the ER, but in their report, they said they took my vitals and provided "necessary medical assistance"! My insurance paid their bill, but I disputed the $200 additional co-pay, due to unprofessional and inadequate service. I was referred to the Patient Advocate department and, after reviewing the case WITHOUT speaking to me once, they determined that "adequate service was provided and if I didn't pay the bill in full or be sent to collections! I will transport myself to the ER if needed and will tell everyone I know what horrible medical service and attention AMR provides read more

As a former medic, PIO, and EMS consultant, this review isn't merely my abject disgust of two questionable "ambulance drivers," but a qualified observation of their dereliction of duty in their response to an MVA involving my son and his fiance--both of whom have given me written consent to share this story in any and all public forums. Fortunately my husband (a 40+ year paramedic) and I both responded to render aid since vitals weren't even taken until we asked. AMR's FTO (think Fire Marshal Bill, only shorter) was too busy trying to get the attention of LVFR and his female partner didn't even have the backboard out as they were dispatched to a 3-vehicle wreck with deployment of airbags. The gurney and jump bag remained in the ambulance the entire time, too. My son was concussed but do you think either of these two "ambulance drivers" held c-spine, much less touched him or asked him a single question?! Nope, not once or ever! (This isn't an MCI, folks, it's a 3-car 401.) These AMR "medics" didn't even attempt a primary or secondary exam on the fiance until I asked and then the female medic wanted to palpate the weeping fiance's abdomen as she stood on the corner of the busy intersection! Appalled doesn't begin to address this gross dereliction of duty, HIPAA violations (writing pt. info on a paper towel only to have it blow away), or suspension of simple common sense and basic patient care. While AMR's "ambulance drivers" encouraged transport given the scene, they were surprised when all victims refused. Fortunately, LVFR's captain and crew were awesome, giving the injured parties fluid, cold packs, while simultaneously ensuring their primary jobs were met (e.g., moving cars, alerting Metro, fire suppression). It is horrifying how EMS has fallen in Southern Nevada when private (Mercy) ambulance used to be internationally respected. While this review of these two EMTs is certainly not reflective of those professional and capable EMTs that render appropriate care during their shifts, this incident should give pause to citizens, visitors and taxpayers that such gross incompetence doesn't happen in a vacuum or without the knowledge of colleagues. Medics know who they would have treat their family and it's doubtful these two medics would be in the top 10, much less 100. Las Vegas may be a gambling town but one should never gamble in their time of need. No amount of PR and schmoozing commissioners can redeem this incident, but hopefully it prompts citizens to learn a little more about the EMS system, its funding, and the basics of emergency care. As far as I can tell, you'd be better served with an Eagle Scout and a truck instead. read more

Horrific company. 0 stars. Absolutely the worst customer service I have ever dealt with in my life. My insurance paid my claim and 6 months later they still tell me I owe the bill. They actually sent it to collections in the middle of our communications and then retracted it from collections, but continue to show the "unpaid" bill on record. DO NOT USE THIS COMPANY. read more

The WORST ambulance company in the business!!! Ive spoken to them several times over the past few months and even talked to their representatives along with a person from my Insurance company on the same phone call (twice), my Insurance company representative has also called them twice to settle this claim (which was paid in full), I've also sent in a letter along with my "Explanation of Benefits" (as they requested) showing that my claim was paid in full, but they have not reached out to me or cleared this "small" balance off my account. My next step is to contact the better business bureau, my insurance company as well as our local news station (their investigative team) and file complaints! HORRIBLE company to deal with! USE MEDIC WEST read more

Our adult son was taken by Spring Valley AMR in Las Vegas on Monday Oct 29 at 1530 hours from the Excaliber Hotel too UMC Trauma center due to a major uncontrollable foot bleed. Steve & Tom were the Emergency personnel to attend to our son and we all could not have been treated more kindly than Steve & Tom treated us. Steve & Tom took care of our son, got him to the hospital in a timely manner with GREAT CARE and kept our sons spirits high with laughter. We can not thank these 2 individuals enough for making a horrible situation better by their wonderful personalities and expertise. Please commend Steve & Tom for doing an exceptional job. Thank you soo much! read more

On March 18 I called 911 for my wife. AMR was dispatched to take her to MountainView Hospital. Had to wait almost 20 minutes until the ambulance arrived. The two techs asked for her ID and insurance cards. After another delay, off they went to the hospital. Later found out they never returned the cards/ID. Called AMR and was told by the person who answered the phone: "Too bad. You're out of luck. Get replacements". HUH?? Said they had no time to look for the info. Hung up on me. SHAME ON AMR. read more

If you are looking for a quick ride and collections call afterwards these are the people for you! Dont count on your insurance company being billed, dont count on receiving any calls from them... count on going to collections. The billing office will give you the run around, they do not want to help you - even after they have been paid! First thing Diana Y said was "how do you want to pay"- Excuse me? All they want is $$$? How about a statement? The worst billing service and customer service for a NATIONAL company. read more

I contacted them by phone, local #, 800 #, email & finally their online support. 6 weeks later, they responded, claiming I never tried to contact anyone. They took ALL the information - original cards - and LOST them! AND the gal who is helping my father, who fell and is bleeding from his eyes & nose, let him sit there. I answered all their questions, and when they asked h im, he told them the same thing. When the gal asked again, Dad told her what he thought of her. She then lectured him about how she won't be disrespected, all while they watched him in agony & bleeding. Use Uber. read more

A week ago, my mom had to be transported to the hospital. One of the paramedics argued with my mom that she didn't need to go to the hospital. Extremely rude and argumentative with my 88 year old mother! The other paramedic was nice and loaded my mom on the stretcher all the while the other one argued with my mom. Once they were ready to put her in the ambulance, the paramedic asked her which hospital she preferred and had the audacity to argue with her about that! I told the paramedic to take her to the hospital that mom preferred. I contacted AMR to complain and I have never heard back. Fortunately, when we had to have mom transferred to hospice, we were able to use Guardian. They were fabulous. Given the choice, do not use AMR. read more

I had an epileptic seizure back during the summer at the Le Thai a restaurant on Fremont Street. While half cognitive was and in a daze was coersed to be checked out in the ambulance. Even after saying no I did not want to. Only 1 of the 3 EMTs was acting as if this was ok. I feel physically abused because of this. read more

The paramedics they sent out was highly disrespectful and should be fired. I was injured and this company was who 911 sent. There was three guys and one of the guys had a very bad attitude and doesn't know how to talk to people without insulting them. The guy came in and asked me what happened. As I am explaining myself he interrupts by saying "stop right there, stop right there, if you ever had a massage then you would know " I immediately interrupted him and let him know I have had plenty of massages! I feel because I am African American he tried to insult me assuming l was low class. He was Caucasian. I asked him why he was talking to me like a child because I am grown! He then stated I was acting like a child and I said "No you are acting like a child and unprofessional". I also asked why he was getting slick and he said "because I'm a slick kid!" At that point he really pissed me off and said " well good luck with your leg" he never administered care like he is supposed to do instead of wasting tax dollars talking trash to people like he is not a paramedic! I had to call 911 back to see where he worked and he refused to give me his name so when I spoke to the field supervisor he seemed like he just gave me a quick "we don't usually operate that way, sorry this happened " type of scenario and asked me what uniforms they were wearing like as if he can't look up the address they called them to and find out who this guy is. I'm tired of companies allowing their staff to disrespect people and not caring about what the quality of that individual! He should be reprimanded severely! If my black self did this as a paramedic I bet my life I would have been fired. They suck! read more

Very professional crews. Difficult job and very stressful however AMR gets the job done well.

Zach M could not have been more rude to an aging women who was light headed, headache and nauseous. When you are harsh and attacking you can easily fluster a frail, older patient. How dare he decide there couldn't be anything wrong with her. Which of course there was when they finally saw her. Arrogant boob! read more