Awesome service, Edgar was super friendly and hard working willing to help me in any situation!read more

Awesome service this is the second time I've used him highly recommend using him. I called left a…read moremessage and he called right back and was at my home in 40mins

We called a handful of tow companies to help us with our motorhome and we were rejected because of…read morethe rain. Empire was the only one who would come out and they towed us, in the pouring rain, in the evening. They were a life saver as we were stranded off the freeway. We highly recommend Empire!

From the moment I called to inquire on my towing matter, I knew I had the right place. Your staff…read moreis so nice, knowledgeable and gives you reassurance that they are going to help you. All the details were noted to set up my needs and provide to the driver. Then there is Frank Caples. I would give him a hundred stars. What a super friendly and detailed tow driver. You can tell that he really cares about you and your vehicle. I was in a super difficult situation with my RV and he never once mentioned anything could be a problem. He just navigated through it with a smile and willingness to get it done. He kept me posted throughout the duration of the job and it was simply perfection! You are really blessed to have such an amazing person on your team. Thank you all for your impeccable service.

Great service. Always respond in timely manner and care for the vehicles they remove.read more

Good tow company amazing workers very professional fast response time cannot argue with thatread more

Payless towing is a rip off! They charged me $400 for 2 miles. They are rude . Basically stole my…read morecar! Every time I went in to get my car there was ALWAYS some reason "their policy" why I couldn't get it! Then, because it was SO MUCH MONEY, I was getting help from my mother and " their policy" since HER name WAS NOT on my car she couldn't use her card for payment! AND it wasn't a card she could get cash off of.. THEY ARE THIEVES! They went through my var dumped my belongings all over my backseat left my windows down and making it difficult for me to get my car so they can keep it! THEY ARENT EVEN REGISTERED OR NEMBERS OF THE CTTA OR HAVE A WEBITE!! DO NOT USE THEM!!! LASTLY, THEIR PLACE IS A DUMP!!

Thanks to the dispatcher Sunny for being so helpful and polite. Sunny has a awesome personality..read more

AAA uses this company for car battery problems. They sold me a defective battery that went bad…read moreafter a few months. The battery was not holding a full charge and was slow to crank. Had the battery tested at O'Reilly and AutoZone, and it failed. Had this company come out twice, but refused to test the battery before first connecting to a battery booster. Per this company, the battery is good, but they refused to test it without first boosting it. If, after being informed, the battery is failing and boosting fixes the problem temporarily, this company should have a better process for testing a defective battery they recently sold, rather than ignoring the original concern. Very disappointed, disappointed with AAA for using this subpar company.

This is usually the company that comes out when you call AAA…read more Long story short I would ask for a different company if this is who they send. I needed a tow and was quoted 250 to take it home. The driver said he could take it to their lot for free & my insurance company would cover it. Turns out my insurance company wouldn't cover it. Went down the very next day to pick up my car. Informed me they're a CHP impound yard (never heard of this before) and charged me 500 dollars & a 65 dollar storage fee. On top of this they got another 175 out of me to tow my car home. Over 700 bucks when my car only needed to be towed about 1 mile to my house. While I was paying them, they said I should just leave it with them and they'll junk it for me. Said they wouldn't make any money on it though. Also tried to tell me my car would be towed if I park it in the street. Surprise surprise. It wasn't towed or ticketed, and it ran fine. Just needed a new tire and to remove the bumper. Sold it a week later for a lot more than free! If AAA does dispatch this company, verify every single thing they say. They made a stressful situation even worse.

Great people they have helped me out when other tow company wanted to charge me outrages price…read morejust for a tow 10 miles up the road

don't you ever call this towing service they will tell you we will be there in 30 minutes and after…read morewaiting 2 hours tell you sorry we have no drivers to come to help you and only after you call to see why is taking so long very bad service stay away

Fast, reliable and didn't charge an arm & Leg! I've called a few tow companies and Rafie's by far…read morewas the best. I will continue to use them in the future.

Listed as 24 hours, but when I called a male answered and said "We're closed, bye." It was actually…read morea little funny. It was only around 9:30 to 9:45 p.m. as well. Anyway, called the second company on my list and they were very nice and professional. Everything worked out with the other business.

Jim's Towing helped me out, and the driver, David, had a great attitude about the company and his…read morework. He was awesome. I give the company 5 stars based on my interaction with him. They were on time, fast, and affordable. The tow truck was clean and ran well. Overall, it was just a great experience. I honestly don't know how this company doesn't already have so much more five-star reviews, but David definitely earned mine. Thanks again, Jim's Towing!

To say I'm grateful is an understatement! Our car broke down on the grapevine at Frazier Park and…read moreneeded a tow to Wildomar. We had 2 companies cancel on us and we waited for 4 hours. Then David called and said he was on his way! I started crying! He arrived when he said he would and then drove me and my husband home 3 hours away! We had pleasant conversation along the way and there was no complaining about having to drive that far. So thankful for David's willingness to rescue us at a bad time. Thank you so much!!