They seemed very nice when I walked through the door with my child, however, I was unfortunate enough to be "serviced" by who I believe to be the owners niece. When I first sat in the pedicure chair I told her I would like the water to be hot, however it was very cold. She was fidgeting with equipment for about the first 10 minutes after I sat down because she couldn't get the bubbles on for the "signature gel pedicure". I was not relaxed for the pedicure, as there were missing components like hot stones, paraffin wax, and a decent callous treatment. I'd expect my calluses to be shaved off completely, however they were only partially shaved off and the tech was looking away while doing it, so it hurt because she was scrubbing the middle of my foot harshly when it didn't need to be scrubbed. It also hurt during the first part of the calf massage when she was digging her fingers into my leg bones, causing harsh red marks all over my legs. It was unpleasant when my legs were super oily from the lotions and she tried to pull my pants down onto it, then proceeded to allow me to wipe the remaining oils off myself and bend to grab my shoes.
The most important thing for me was that the whole time she was walking around the place and grabbing new things to use she was wearing the same dirty gloves she cleaned my feet with that weren't the cleanest when I walked in there. She even grabbed bath salts and lotion/leg mask with the nasty foot bath water dripping down the gloves... literally from the jar... I can only imagine how many people's dirty water has made it into that jar, but of course I didn't think of it until after the fact. I never saw her pull the tools she used on me out of a sterilized package, which is always what should be looked for when going to nail salons.
When I was getting my manicure done (because I was too anxious to say anything yet), she filed off the top layer of my nails without consent, making them much thinner... then she proceeded to use a dirty and old makeup brush to "brush away" the filed shavings... how many people's skin is on that brush she just put on me??? So unsanitary, visibly dirty, and then she never told me to wash off my hands before putting nail polish on my hands, which could've avoided the whole makeup brush scenario in the first place. It also could've avoided all of the time I spent sitting in the chair with her piling on layers of gel polish just to eventually file it off... the excuse was that it was "pulling off because of hand oils"... washing my hands before putting on nail polish would've helped with that.
I will admit that the owner did give a small discount for some of this, although he still rung it up as a "signature pedicure", which I still feel I never received because I never got the callus treatment I got the pedicure for in the first place, and no hot stones. Why ring it up as such when not everything was included. read more