I've had good experiences with everyone in the afternoon. Morning crew are not nearly as pleasant. Unfortunately, they are overbooked now and we've been struggling to get an appt for services they've gotten paid for and keeping up appts made up to 2 months in advance. Nicole is an ass and does not know what customer service is. read more

Recommend this place for laser hair removal to everyone! Technicians are knowledgeable and experienced. Every session is quick and relatively painless. Prices are unbeatable and there are always deals! I have done underarms, upper lip, legs, and brazilian here and tell all my friends about it. I have seen amazing results and am very happy with my experiences here. read more

Very professional nice and good customer service Kelly is always great highly recommend her read more

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The employees at New Look are outstanding! Megan did one radio frequency micro needling session and already very happy with the results. Highly recommend! read more

Staff is very friendly and accommodating, I've never had an issue booking last minute! (my schedule changes weekly). As far as wait times, I would say there was only one instance where I had to wait over 20 minutes for my appointment but they did say the machines were down so I understood. My main complaint would be how they pressure you into buying things you may not want/ need, even after saying you're not interested or you might have to think about it. If I had the money to throw down, trust me, I would. I had a tech try and sell me something (I didn't need) then after I declined she told me that she was going to get fired if she didn't sell anything, so I felt bad and purchased it from her, which made me uncomfortable. I understand I didn't have to buy the service and I understand they're a business and trying to make money, but if someone says no, just be respectful. I'd hate to know how many others get pressured by these tactics. Also, if you're doing laser hair removal do your research. Although it's worked for me with not growing thick hair back, I now have body odor that's worse than I've ever had it (pits). When I asked the tech about it she said that was impossible for this to happen and wasn't because of the laser hair removal. My doctor said it IS possible, because the laser disturbs the bacteria in the area. The tech that told me this was either afraid to be honest, or didn't know what she was talking about. Needless to say I didn't show up for final treatments. read more

I absolutely Recommend this spa! Every time I go I get constant quality service the pricing is reasonable and I especially recommend Megan. read more

Everyone that works here is extremely professional and friendly. I never have to wait long in the waiting room and everything smells and looks clean. The laser hair removal machines are the best. The pain is very minimal and there is definite results. read more

I have been here so many times for my hair removal. They provided a great service and all the ladies were very friendly and nice. Among all the staff, I really like Ms. Laura. She is very lovely and good with the service. She is very professional and she made my treatments less painful! Really recommended!!! read more

I started at New Look with a Groupon and a dream of never shaving my pits... or "bits"... ever again. The technicians here are excellent and friendly, very knowledgeable. The covid precautions seem very good and customer service has not lapsed one bit due to pandemic. I really appreciate their service and highly recommend. New Look is clean and sleek inside, and very competitively priced with new specials all the time. read more

ve been coming to Glow Medspa for almost a year now, I absolutely love everyone here l, they're so friendly and always do an amazing job with my laser!! I'm also getting a tattoo removed and the results have been amazing so far!! I would 100% recommend them!! read more

Came here for my first ever chemical peel this past Saturday because they were having a special. The lobby was clean and neat and they have water and snacks for you while you wait. I only waited about a minute before they called me back. I was a little nervous because I expected it to burn and sting a lot. They made sure to ask me how I was doing every few minutes to make sure I was not in pain. The pain was only maybe a 2 on a scale of 1 to 10. Not bad at all! Especially after what I expected it to be. So far it's only been a few days, but my skin looks nice and glowy! read more

I love the professionals here. Great customer service and so knowledgeable. Wonderful results with minimal discomfort. I've seen a noticeable reduction in hair growth and in many places the hair is gone completely. I have a darker complexion so I was worried that the laser would be really painful but it wasn't. Great experience all around. read more

I been coming here for hair removal. They're awesome, very clean, friendly and professional. Highly recommended Ryan or Kaila.

I've been coming here for a little over a year now and it's been the best laser hair removal location I've been to! I started out with a small area package for the face and was so pleased with the results that I purchased a large area package right after. Not only am I pleased with the services, the staff is very friendly and professional. read more

Been coming here for laser treatments for over 6 months. Friendly staff, chic office, and really good with availability! Would definitely definitely recommend to anyone looking for laser/facials/etc. read more

If I could give zero start I would. I bought a Groupon for their laser hair removal and called 5 times on 2 different phone contacts leaving voice messages and also contacting them by email to make an appointment. After 2 weeks of no response I requested Groupon to refund me. IF YOU FOUND THEM ON GROUPON DO NOT BUY THEIR DEALS - YOU WILL NOT GET ANY SERVICE. HOW CAN A BUSINESS FUNCTION LIKE THIS?! read more

Great customer service. I will definitely return. The receptionist guy was very helpful with answering all my questions. Nicole was very professional and kind. read more

The only place I will recommend to friends or family for laser hair removal or tattoo removal. By far. Other places use outdated equipment and charge more. New Look has the most current and effective treatments and technicians who genuinely care about how your treatments come out. read more

I've been coming here for years. They're absolutely amazing. Staff is so sweet. I saw results after just one hair removal treatment. They have specials all the time. You will not regret coming here!! read more

Absolutely recommend coming here ! Ive been getting laser treatment on my under arms and legs with Ryann and she has done an AMAZING JOB! If you do go ask for Ryann! read more

Laura is absolutely amazing!! Before starting a new area for the laser hair removal, she asked how I was doing and if I was comfortable. My appointment was later in the afternoon, possibly one of the last scheduled on a Saturday and she was still cheerful and friendly! I hope she is my technician every time! read more

Megan made me feel very comfortable and relaxed during my laser removal and was very personable, she's great!! Would definitely recommend!

I have been to New Look Houston for almost 2 years now and have always had great experience with the gals here. I first knew this clinic through Groupon with super good deals for laser hair removal. They honored my Groupon without any problems and very flexible with scheduling appointments. All the technicians who treated me are professional, friendly & accommodating to my comfort. The laser hair sessions for my underarms are quick, painless. It's hard to believe but I quite enjoy it lol I definitely will refer my friends here and would love to try their other services as well! read more

Been coming here for laser hair removal and I must say, Haley and her staff are very nice, welcoming and care about their patients results. They take their time and love what they do. I am very pleased with how the laser hair removal treatments are going and will be coming back for more areas. The best part about the whole experience is the new technology they have with these lasers. I've had laser hair removal done about 13 years ago and I must say, their machines are night and day difference. My favorite part is when I get the ice cool blast after the laser does it's thing. Definitely not anywhere near as pain as 13 years ago. Have already recommended this place to my family and friends. If you're also looking for tattoo removal, my girlfriend is getting that treatment done and her tattoo is almost gone!!! Yay! Thank thank you New Look Aesthetics!! read more

I have been coming to this location for about a year and have nothing but positive remarks! I started with a small area and have gradually moved up to bigger areas and they always make sure you are comfortable before beginning the treatment. And Nicole is amazing!!! I highly recommend this location to all my friends! read more

Went to New Look today for the first time for several services. My appointment started right on time and everyone was friendly. Very informative and made me feel comfortable. I got sun spots treated, lip fillers, along with some Botox. I'm super excited to see how the results look in a few days! Been a few days, swelling in my lips have gone down and I'm a little sad with the results Wish they were a little bigger and more noticeable read more

Tamara makes this place shine (: she is so genuine and awesome and THOROUGH! All the staff have been top notch but I gotta brag about my girl! I have done facials and the laser hair removal and have always been satisfied! This place has definitely given me a new look(: give it a try! They always have specials (: read more

They burned my back, owners won't contact me because the 2 people who work there won't forward them my messages, the so called nurse doesn't even work there, won't give me money back, they didn't like my yelp review and girl who worked there went into my business websites and had her friends slam my work and give me bad reviews, they will show your pictures to other clients when you ask them not to, owners never in country, they owe me $200 not to mention all the bad fake reviews the laser tech had her friends screw me with. I'm calling the bbb tomorrow. So unprofessional. 6 months later: the owner finally contacted me. He tried to pay me to take down this review. He's a crook. He also refused to give me his contact info, talk to me, he wouldn't accept proof of the scarring on my back that i have had, or the reviews his company caused me. He also blamed me for everything! I don't even want the money. I want everyone to know what they they did so the same doesn't happen to you. read more

Look down. You have your ex-girlfriend's name on your ankle? Perhaps you have some Chinese character you thought meant "warrior" but really means "gassy" branded on your chest. No problem here! This place is great. I called in this morning with a groupon and got in this afternoon. They have some cooling machine - kinda like a blow dryer that blow dries cold air that they use while they are frying your skin. Awesome! See, I've had other tattoos removed. Apparently I made some poor decisions as soon as I hit the legal age to get 'em... and this place was quick, clean, and very affordable (even if I didn't have a groupon). I had an appointment with a competitor and they wanted to charge me about $1,500 for a few session. SAY WHAT? And those sessions were locked in. Here, you pay as you go and you lose that stupid tattoo you got in the Navy that all your shipmates said was cool and you were too drunk to know any better. Highly recommend. read more

I am really enjoying my laser hair removal services at New Look! They are knowledgeable, professional, and have eased all my worries! I'm already starting to see results after two sessions! So worth it! read more

All the girls at New Look have been amazing. From answering my questions prior to booking my very first laser treatment to the service on each appointment, I have been very impressed. Even when COVID happened, they took it very seriously and did a great job of following up and keeping us posted. I highly recommend them for any treatments you would need. read more

Tattoo removal offers redemption from past mistakes, discount tattoos, or drunken charades. With new look, you'll get the best quality tattoo removal at a conveniently affordable price! Having known someone who recently got an old tattoo removed here said that it was great! They were out extremely quickly compared to other places in the area, the healing process was very short, and she can now wear the clothes she wants in the office without worry about professionalism. Their website: NewLookHouston.com offers all sorts of guidance and caters to a wide range of circumstances. If anyone has an unsightly tattoo I 5/5 highly recommend New Look! read more

I got laser hair removal and am extremely happy with the results. Customer service was so great and love the staff here!

Been coming here for about a year for laser hair removal services and the ladies are always so friendly and thorough in appointments. I have been to a couple other laser service places in houston and New Look's service has been better and more welcoming than others. I have seen results and have purchased packages to continue touch up appointments when needed read more

If you're looking to get laser hair removal, look no further!! I love this place! I've been getting my laser done here for about 4 months and I am very pleased with the results (which i began to see after the first treatment). I found New Look through Groupon and they honored my Groupon and made scheduling an appointment very easy. The service is always quick and the staff is always friendly. They also always have promotions going on. Definitely check them out! read more

Seriously the best place to get laser hair removal done! It has now been about 3 months since i started with my first full body hair removal treatment and almost all the hair has almost fallen out including bikini area! Yayy! I will say very impressed with the results. The staff is very professional and kind. They are sure to answer any questions you may have and talk you through the entire process. Thanks guys!! read more

Initially used another in the Katy area with not great results. A few sessions with New Look have given each dramatically better results. I will gladly recommend them to anyone needing help with tattoo removal! read more

This place is great, everyone is very nice and professional. I've never had a problem with rescheduling appointment ahead of time. They are taking good precautions with covid and really appreciate that they've stayed open. read more

Being a loyal customer for over a year, today left a bad taste in my mouth. Being closed for business over thanksgiving weekend and not being able to cancel my appointment resulted in my card being charged $25 which I didn't authorize. I believe there could have been a better way to accommodate your clients, specially when you don't set us up for success, not having an alternative way to cancel appointments besides scrolling through my text message history trying to find the one week old auto-reply "reminder". Thanks guys. read more

Amazing service and everyone is so friendly. they always schedule on your convenience and Ryan is an amazing hair removal technician. Definitely recommend. read more