I had a great experience here! 10 years after my Brazilian laser hair removal, the treatments had worn off and I had a very informative phone call with a LaserAway professional who gave me the run down of everything involved to schedule treatments at LaserAway. She helped me decide which areas to package together to get the most bang for my buck. At the office, personnel are SUPER friendly and helpful. The facilities are clean and beautiful, the one I went to on Westheimer was also very easy to park at. A registered nurse, Shanice, did my laser hair removal treatment session and she was knowledgeable, gentle, very professional. Definitely recommend anyone interested in laser hair removal or just learning more about the process to contact LaserAway read more

LaserAway - Waiting area - Tattoo Removal Near Me - Houston, Texas

The place is nice and services are fine but it's impossible to just get a short answer on pricing without a hard sell from a salesperson and their "current offers". I just want a straight answer on a price. They also NEVER do discounts on lip filler. Very annoying considering they discount everything else constantly. Would gladly return and update review if they could give me a buy one get one on Juvederm as they did ONE TIME, 2 YEARS AGO. And then never again. Disappointing! read more

I paid for a service, canceled in plenty of time and you have failed and refused to give me my money back that you took as a payment for the canceled service. I have called, emailed and gone to store and your company still refuses to give me my money back. YOU ARE THIEVES, YOU HAVE COMMITTED CREDIT CARD THEFT AND NOW IF YOU CHECK YOUR COMPANY OUT, THERE IS A CLASS ACTION LAWSUIT AGAINST YOUR COMPANY FOR THIS VERY SAME THING. I AM NOT GOING AWAY, I WANT MY MONEY BACK, YOU HAVE KEPT IT FOR ALMOST A MONTH. THIS IS NOT A GAME, YOU ARE THIEVES!!! Here's what is said about the company, don't go here. "LaserAway is facing multiple lawsuits and legal issues, primarily centered on consumer deception, false advertising (especially regarding "limited time" sales), inadequate staff training, and alleged manipulation of payment/refund policies, with class actions filed in California alleging deceptive marketing for treatments and separate actions for labor violations, alongside individual claims for poor service, burns, and scarring. " read more

Try to go for my first time to get a relaxing facial and I walk in on a hot NO ac working day . Then I overheard one of the workers say "turn off the lasers in between treatments " UNBELIEVABLE Extremely dissatisfied and will never come back to this location read more

I've been going to LaserAway since March for Clear + Brilliant treatments to address hyperpigmentation. After spending thousands of dollars, my skin is in the worst condition it's ever been. I've developed breakouts I've never experienced before, and my hyperpigmentation has only gotten worse. I'm extremely embarrassed by how my face looks, and it's affecting my confidence. I reached out to complain, and after sending a detailed email, a director contacted me and promised to escalate the issue and get back to me the next day with options -- possibly a refund or corrective services. That was weeks ago. No follow-up, no call, nothing. I've called multiple times since then and was even scheduled for a virtual consult with a nurse a couple times -- and again, no one ever followed through. This lack of accountability and care is unacceptable. LaserAway Midtown and Buckhead has failed me both in results and basic customer service. I do not recommend this location or this treatment based on my experience. read more

Kasey was so sweet and helpful very informative she answered all my questions in regards to cool sculpting , i can't wait to start soon will definitely be going to this location! read more

Everything!! Shout out to Olivia and Akia. Top notch ladies who are awesome wouldn't go Anyplace else at this point. Very professional and also very loving. Love these ladies read more

During my first experience, the tech marked the areas on my face. Once she was done, she did not remove the markings or provide me with anything to remove it myself. I still left a tip. During my second experience, my appointment was cancelled via text message with only a little over an hour notice before my appointment. I receive so many reminders about my appointment, I ignored the message and didn't read it until I was half way there. I don't live close by and requested off specifically for this appointment, so I was very upset. Also, I feel it's unprofessional to cancel via text. I would have appreciated a call. (Let's be clear, the issue wasn't the cancellation, it was how the cancellation was conducted) On the bright side, I immediately called and was able to secure a same day appointment with someone else. I did not leave a tip because I left one the first time, which I shouldn't have. I felt bad because Alexis did a great job and she didn't have anything to do with the poor service I felt I received. read more

A successful Sunday. Going in for my 3rd session for laser treatment was a little daunting. My last session was a bit too "spicy" for my skin and this time round I had the lovely Ms. Raven treating me. She was very sweet & astute to my needs when I would need a pause during the treatment, she would listen and adjust to my needs. Raven made me feel relaxed and comfortable so much so that I almost fell asleep. I would definitely recommend her as she can make a nervous person feel well taken care of. read more

Very disappointed. I bought full package for under arm and happy trail. All the hair grew back 1 month after my treatment completed. Zero hair reduction in the happy trail. Theres like 20% reduction in underarm but thats not good enough for the amount of money invested. I reached out to them and they offered only 1 additional treatment. Thats not going to help if all hair is back. In contrast i also did ideal image for my chin over a year ago and no hair has grown back at all. Laseraway lasers dont work as well. read more

LaserAway - Texts from both businesses - Tattoo Removal Near Me - Houston, Texas

Rachel and Raven made the entire process a positive experience. Their professionalism, knowledge, client care and concern along with their disarming demeanor made the experience a plus. They took time to share their knowledge and answer all questions. read more

Would get 0 stars but not an option. They are a scam. If you are looking for improvements then talk to a licensed dermatologist. This company is generic and has no integrity whatsoever. Sold me a package which was medical negligence because I have a pacemaker. Never even looked at my medical questionnaire before selling me a package. then pivoted to a different package once they found out I had a pacemaker. At the end of the day high pressure sales company. Do not care about their clients and customer service. Their mission is get them signed up for a package no matter how. Also I was given false information. I was told my package was interest free for 18 months. This is where integrity comes in. everything was scripted. When I asked about the 29 percent interest when finalizing the package the lady told me that interest only kicks in if not paid by 18 months. I advise get that in writing because calls are not recorded and I have no proof this is the verbiage that was used. Food for thought do not even use this company they are not qualified for this type of practice read more

Not sure how the front desk staff is at other locations but after today I won't be coming back to this location. The front desk (sales) are so pushy to get you to buy anything. It's seriously so obvious that they don't get paid enough base pay that they have to be such vultures when they see a client with money to spend. At least remember important details about the client and what treatments they want to do instead of trying to obviously sell them anything. read more

I heard about some of the beauty enhancing treatments that one can get at Laser Away through a friend about a year ago. She had some very natural looking lip injections and I couldn't help but be slightly intrigued... After feeling a little blue about turning 39 a couple weeks ago, I reached out to Laser Away about possibly getting a little forehead Botox, but I definitely had some questions, as I had never had a procedure like this before. Ciera, a member of Laser Away's team contacted me shortly after. She was friendly and informative. She answered my many questions with extreme product knowledge and informed me of my options and pricing. She seemed genuinely excited for me that I was going to have my first Botox injection. Lol! I scheduled my appointment w/ Ciera and then reached out again to add some lip injections to my Botox appt. Why not, right? Ciera made this happen for me. When I went into Laser Away, Ciera was there to greet me with her sweet and bubbly self. And Cody, a registered nurse took me back to perform my procedures. Cody was great! I was a little nervous but she made me feel so comfortable every step of the way w/ her calm demeanor. Super professional and put my nerves right at ease... She actively listened and communicated every step of the way. Both procedures were quick and painless! The office space at Laser Away was clean and inviting. The staff was friendly and SUPER knowledgeable! Would Definitely recommend! Will send before and after pics soon....! read more

I've been coming here recently for laser hair removal on my underarms and Brazilian and have seen results immediately and it's so much less painful than waxing! The nurses are super informative; Klarissa and the gals at the front desk are super sweet and helpful and I recently had a Hydrafacial with nurse Z and it went very well, my sensitive skin loved it! It's a little pricey but so far seems worth it!! read more

The service is always great at LA- from the staff's professionalism, the ambience, the cleanliness, & the the overall service itself. When I started my journey (underarms and Brazilian), I was very comfortable, because Sara made me feel that way over the phone! I just had my 6th appointment today. I'm already seeing great results, and I'm looking forward to the end of my journey. Today, Surqura, suggested that I get two more treatments in the near future! When she used the word "non-comedogenic," I knew that she knew was knowledgeable in what I need for my skin. Every staff member I've come encounter with have been great, from Cierra, Bianca, & all the nurses (my apologies- I don't recall everyone's name). I love everything about this place! Thank you LA! read more

LaserAway - Houston office logo & my very 1st appt in July 2021! - Tattoo Removal Near Me - Houston, Texas

The people who work here are absolutely wonderful and were very nice trying to fit me into the schedule. That being said, I still have to shave my legs every day after 8 very expensive treatments. The only area I saw real change was my arm pits but unless I want to have a couple weird hairs, I'm still shaving those regularly too. And don't even get my started on how ineffective it was on the Brazilian. I personally think they have incredibly aggressive sales tactics and don't provide a clear picture of what a "full treatment" really looks like. When I was almost done with my treatment and talked to them about my poor results, they kept suggesting more treatments. This was never mentioned to me as a possibility when I signed up. When I bought the package they told me 6 treatments usually does the trick but 8 was to make sure it worked. Maybe this is in the fine print but for $$$ I would hope they would be honest. Spoiler alert...they just want your money. They also don't give any type of pre treatment assessment so you're literally buying a package that the might unknowingly be ineffective to your hair type. Was my hair too light? Too thin? No one will know because all they have is the "after" to look at. I didn't think my hair type was a problem because it was thicker and darker but I'm sure they will argue the opposite. Again, what do they have to go off of? My word and untrained opinion? I was really hopeful to ditch the razor but alas, this treatment did not work. read more

I've been going to Laseraway for years, I've gotten services at their South Beach, Miami and Downtown, Los Angeles locations. Now I'm in Houston so I frequent this location. At first I was very unhappy with my experience but more recently it seems they've gotten new staff members who seem to be more caring and pleasent to work with. The spa is much cleaner and has an overall welcoming vibe. The ladies there now are flexible and seem to enjoy what they do. Kadijah is my nurse and Klarissa is my account manager. I am happy working with these two ladies. read more

Love the service here, everyone is super friendly and out going. The area is always sanitary and the nurses doing the laser services always answer any questions or concern you have before doing anything. Overall, great experience, and I'm glad I chose LaserAway. read more

LaserAway - Check in for today - Tattoo Removal Near Me - Houston, Texas

The staff here is always super friendly from the moment you walk through the door to the moment you leave. I'm three treatments in and I have not have a bad experience yet. My nurse Aigner is very friendly and makes me feel comfortable during my entire treatment. She keeps the conversation going so the treatment just flies by! Although I'm only a few treatments in, I am already seeing the difference in some areas. Hair is thinning out and takes forever to grow back after a treatment. This place is pricey but worth the money! read more

Beware!!!!! Not the same as other locations -Can't believe I have to give one star. They gave me third degree burns all over my thigh & are making me pay for the service!!!. I wish I had gone back to the woodlands location. I have had Thermage 4 times with no issue. I decide to use the Westheimer location because it is closer to me... right leg no issues (both done in the same setting). I let the technician know the left leg was hurting bad and she says it's because my heart is on my left side. When I returned they gave me Vaseline & said they could help with scarring later...?? I have attached pictures - from blistering to now left with ugly scars all over my leg. read more

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Service is always 10/10, and the staff are beyond friendly and helpful! Always a pleasure to come :) I've been getting laser hair removal here for over 5-ish years now (entire face, entire upper body, front of neck and back of neck) and it's always super effective, and I'm always surprised with the results. My hair growth has been killed 100% read more

I am really enjoying my results for laser hair removal from here. All the nurses and front desk staff are really nice. I am actually getting a really nice reduction of hair and don't have to shave near as often. I recommend this place! read more

Khadija was awesome, professional and knowledgeable. She's definitely going to be my go to for all facial needs going forward! Can't wait for my next hydro facial. read more

I've been going to this clinic for a few years now. Getting various treatments such as laser hair and tattoo removal. Only place in Houston I trust. Great staff and technicians read more

Just had my first experience at Laser Away located on Westheimer, and I must say that it was FABULOUS!! From the warm friendly greetings, beautiful smiles, facility tour, treatment comfort, my wonderful nurse Shanice (the absolute best ), all the way to talking about the next steps & friendly exit greeting! There's not one single thing bad about it. I definitely will be returning & look forward to my Laser Away journey. Huge thank you to everyone! read more

The people here are really nice. I've had four clear and brilliant treatments, I'm liking the results, and everyone who has done one of my treatments (different esthetician each time) has been very competent. The lack of consistency in practitioner does mean I have to restate my preferences each time (will they put on my numbing cream or will I? Do I want the laser for pigmentation or for texture? etc.,etc.) but the affordable price makes up for it. Two things to note at this location (Westheimer): 1. the sheets on the tables are thin, often ripped and/or not pristinely clean. I've discussed with the lovely in-office staff and apparently it's an issue that management are aware of but have chosen not to address. 2. It's extremely cold in the treatment rooms! Apparently, this is because some of the machines have to be kept in cold conditions. I have started wearing leggings under sweatpants, a hoodie, and double-socking for my appointments. So, come, but come prepared! read more

My dream has always been to have a Jennifer Coolidge moment like in the movie "A Cinderella Story" after she had Botox. I wanted to not be able to show emotion for an hour and a half. Not only has that dream come true, but the staff is amazing and so friendly. It's always a great time laughing with the person that's sticking your face full of needles. Thanks LaserAway team for making my dreams come true. I'm joking, but I'm not joking about the experience. I've already purchased 2 Thermage treatments, 13 Clear+Brilliant, 150 Xeomin Units, 3 syringes of Voluma, laser hair removal and upgraded to the Premium membership. I'm the person that will absolutely not invest in something unless I'm confident about my return on investment. I recommend talking to anyone representing LaserAway to achieve your desired look. No pressure, honest feedback and they make you feel like part of the family. I've asked them to do treatments and they have told me I didn't need it. LaserAway truly values the results you achieve more than selling you something you don't need. This is why I will always be a repeat customer. Last note: shout out to Julie. I've spent over 5 hour on the phone just completely annoying her with questions and not only does she answer them, she seems more excited with every question I have. If your corporate office has visibility to these reviews, give her a raise. She's definitely an undisputed asset to your company. 10 out of 5 stars. :) read more

For visual comparison, imagine Tom Sellecks chest x2. That's what my back used to look like, after my 8 sessions my back is just about the equivalent to a babies bottom. I can stress enough the relief I have from not having to strain to shave my back. My girlfriend can't fathom how my back used to look and when I tell her, she replies with "babe, there's practically nothing on your back. This has been such a worth it purchase in my humble opinion. I do miss seeing Cierra at the location, she walked me and my girlfriend through all the options, finances and what to expect by the end of our journey to being hair free. If you're thinking about getting laser removal, do it. read more

I would definitely recommend LaserAway to anyone looking to get laser hair removal. They are so kind and welcoming. The technician I had was so sweet and understanding since I have pretty low pain tolerance. Hollie was great on the phone getting me started with everything! I'm so excited to see the results after all sessions are completed! read more

Andrea at the front desk was awesome!! Hannah the Nurse was super sweet and knew exactly what I wanted and was gentle with the injections, thank you! read more

First time usage created a smile and instant comfort. Knowledge shared upon asked questions. No urgency in services provided to allow assurance of all questions asked. Convenient location and quaint to provide discretion. Highly recommend and a new customer turned repetitive customer. read more

I've been on this self care kick lately so, I decided to visit LaserAway to get some maintenance done. I've been working out and eating right for the last few years and I've been able to keep the weight off. I have always struggled with my stomach fat. I decided to get Coolsculpting done to see if that will help along withy diet and exercise. Speaking with the team to scheduled was such an easy process. They were able to let me know what to expect before, during and after the process. Maritza was such a good nurse during my sculpting. She made sure I was comfortable during the entire application. One thing I like, was that she'd has done Coolsculpting before so, she knew from experience what I was feeling and explain I should expect. I recommend Coolsculpting for anyone that has been working out but can't seem to get rid of stubborn fat. It can be uncomfortable but I am looking for to seeing my results. I will definitely post pics once I'm complete! Bianca read more

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I was so pleased with my xeomin results. Maritza took her time mapping my forehead before she started and was so aware of my needs. She was amazing. Almost time for my next treatment and I'm actually looking forward to it. Also I bought on a sale so I also got a great price on the Neurotoxin. read more

LaserAway - My forehead mapped for xeomin - Tattoo Removal Near Me - Houston, Texas

I've always had a great experience at LaserAway. The staff is super welcoming and goes above and beyond. They're often running amazing deals. The managers and staff are able to work with you to accommodate packages to your needs. Super cleanly environment and I've seen great results from my treatments. read more

Quick, easy, and almost painless! Great customer service and knowledgable staff as well. Can't wait to see the results in a few weeks! read more

LaserAway - Tattoo Removal Near Me - Houston, Texas

I purchased 12 tattoo removal sessions for $1900. I began treatment in 2019 and made it to ever appt they scheduled me for for the next three years. I have a black tattoo that is over 10 years old and I was told it would be easiest to remove bc it's black and an old tattoo. After three years and 12 treatments I can barely see the tattoo has faded. Laser away gave me a few "free treatments" bc clearly they weren't working but still nothing has changed. I was told we didn't space them out far enough, but I just did as they recommended. I'm very disappointed in laser away's results and will not go back. read more

If you're thinking about going here DON'T! Look into electrolysis instead. I did the eight treatments for my armpits, brazilian, and legs with thick, dark hair as they recommend and my body hair did not change at all. I even did a evaluation after and was told corporate would contact me and they never did. The manager I'm assuming of this location told me my request was lost and I still to this day haven't heard from them, it's been four months. LaserAway is a waste of money and will tell you to keep spending money after no results. It is a complete scam. If you're debating it, let this be your sign to not go to any LaserAway. read more

The clear abs brilliant treatment is an absolute must have! I've never experienced anyone telling my son was beautiful until I completed about 3 sessions of this treatment. It tightens your pores, smooths texture, is anti aging, etc. I love it and I recommend this treatment for anyone who has stubborn skin issues. Their customer service is absolutely stellar and their products store efficient as well. read more

This company is completely untrustworthy! Their customer service is appalling, and they show no regard for their clients, not even at the corporate level. I purchased an 8-session package, but by the sixth session, I saw no improvement whatsoever. Their response was indifferent; they suggested I purchase more packages with no guarantee of results. They are rude and wont care about the costumer, they only want you to get the package and pay 100%!!! Don't do it! read more