On Thursday,September 17, 2026,between 11:00-11:30AM, I experienced deeply inappropriate treatment…read moreat Pure Med Spa (875 N. Dearborn, Chicago) by a front-desk employee named Rose. I am formally requesting that management preserve and review the security footage from this timeframe to investigate her unacceptable discriminatory conduct. After my
appointment,I went to pay. I had recently opened a CareCredit account and showed Linda my welcome letter as instructed, since I did not have the physical card yet. I asked her to charge exactly $300 to CareCredit to utilize a specific promotional amount. Linda immediately responded with intense sarcasm and condescension, loudly announcing my private credit limit at the front desk and questioning why I was "only" using $300. This public financial exposure was humiliating, judgmental, and entirely unnecessary. Her hostility escalated after the transaction. When I left a tip, she remarked, "Oh, you left a tip?" When I asked why she would assume otherwise, she doubled down, stating, "Oh, most people don't." Later, when I asked about business hours, she aggressively questioned why I wanted to know the closing time or why I would ever return. Given her unprovoked nastiness, I felt singled out, harshly judged, racially profiled, and discriminated against. Before posting publicly, I tried to resolve this privately. I contacted Pure Med Spa directly, and staff promised management would follow up. They never did. I called approximately four more times, but my requests were completely ignored. I never received an apology or a resolution. I demand that management immediately review the September 17 footage , investigate Linda's discriminatory behavior, and explain why my repeated attempts to reach management were neglected. I also filed a formal complaint to BBB on this incident in hopes for accountability from Pure Med Spa & that this never happen again to any customer. No one deserves to be discriminated against!!
