I fell at home and had a laceration on my chin. Instead of going to the emergency room in the…read moremiddle of the night, on Saturday, during a pandemic I decided to give this service a try. I left a voice mail with the details and NEVER RECEIVED A CALL BACK. I ended up cleaning and dressing the wound myself and going to urgent care in the morning. Don't waste your time with this.

I tried to reachout to these doctors in my time of need. I reached their voicemail that said…read moresomeone will call back in 1 hour. I am still waiting on that call back.

This February was my second, and last time at IVme in Old Town. I don't like the intake…read more I get saline, to help with dehydration. I live a few blocks away so I walk to the clinic. Both times, as soon as I arrive and check in, two nurses rush me to the back, they are asking questions, one is putting in the IV and the other is checking my blood pressure. My blood pressure was elevated both times. My most recent visit, she also took my bp over my hoodie sleeve and the first thing she says is, "You're going to need to get on meds." What "nurse" isn't aware of how blood pressure work? I just walked blocks, you didn't let me sit, you're talking to me, the cuff isn't on my arm it's on a sweater and you think my readings wouldn't be elevated? Also, how can 1 or 2 readings determine medication? Giving unsolicited medical advice to a stranger whose medical history you know nothing about is condescending. She could've simply said your reading is high, follow up with your doctor. On another note, the clinic is clean, beautiful, comfortable and the receptionist was very friendly. The first time I felt like the IV helped me a lot. This last time I didn't feel any benefits.

Found out my vitamin D was low. Was excited to learn there was a shot that I could get. Easy…read morescheduling. Clean office. Friendly and respectful care.

I went to this Northwestern Immediate Care location in Chicago strictly for routine blood work as…read morepart of my annual exam. This visit was only for a blood draw. There was no consultation, no exam, and I did not see or speak with any doctor at that location. Despite this, a "doctor's visit" was billed at nearly $700. After insurance, I was still charged $321 out of pocket for a visit that never happened. I had to call several times and got only impolite responses saying that the bill was correct, although I was charged for a visit which never happened. Fortunately my primary care doctor, who is based at a different Northwestern location, helped escalate the issue, and their office manager was able to get the charge corrected. I appreciate their help in resolving it. However, the incorrect charge originated from the Immediate Care location itself, which is very concerning. Patients should not be billed for services they did not receive. Because of this experience, I would not return to this location and would not recommend it to others. This is not my first experience with Northwestern Medicine facilities charging for services I did not receive or billing twice for the same service. If it were not for my doctor-who is truly exceptional, takes time with patients, and provides outstanding care-I would avoid Northwestern altogether. Stay away and avoid problems.

WORST SERVICE!!! -AVOID THIS URGENT CARE,THEY JUST TRY TO TAKE YOUR MONEY AND ZERO CARE!…read moreAt the end of March I didn't felt good ,So since this place it's near home I said to go here to check since I had a pain in my chest and my left arm was a bit numb. From the moment I got there the reception lady took since forever to end with the questions ,put me to pay in advance 250$ since I'm an unemployed and no insurance...and God knows what I sign because it's not that they explain you , you have to read and figure it out by yourself,also if you're not feeling good. Once I finally got in ,the nurse took me the pressure, asked me question what happened, she really wasn't that nice tho had an attitude that wasn't nice at all . After they decide to make me an EKG which also there an experience because seems was the first time for her doing that and wasn't pleasant to wait in those shirts that they give you there because was very cold in that room . After that I asked to call my husband from outside because I don't feel comfortable alone up there . The nurse come back again and said I'll do an X-ray and I said definitely not because I'll not radiate myself for something that it's pointless to check the type of the pain that I have and she said she will call the doctor which I agreed. Took 30 min for Dr. Wong Claire to come and honestly it's not fun to wait in a cold room and also my husband start to be frustrated and he said if it was something urgent maybe she will have hurry up instead to chat all of them in a room nearby. Once she was there she agree that an x-ray was pointless in my case , start again to ask me the same question as the nurse which honestly I don't understand why ,since all was type in the computer. In the end she said they don't have blood test to help more , the EKG looks okay because in case was something wrong with my heart "you can see with until 10 min after". She asked me if I went to go to ER and I said I'll go home since I start to have also headache because I was cold and in case I still not feel ok I'll go there. Didn't got anything for the elevate pressure, or future cure or advise. I asked if I can have a copy of the situation there and she bring me that and said I'm good to go that's it and we left. Tng God I had home some pills for heart to relax and feel okay I talked with my family doctor on the phone and said was a panic attack and recommended me what to take . The following week seems that they call me but since it's unknown number I never answer and got a letter to give them a call back " to speak about my test results " ironic cuz they didn't seems to care much when I was there and in need so very unprofessional. After 2 months I start to received letters that I owe them money ... I called the place he reception lady she said she can't explain ( maybe type my name and try to read what's inside of the computer?!? ... just saying ) . I called also the financial counseling number and explain what happened not even them know what to said . So basically apart that looks from the papers I paid less , I also owe money for nothing basically so for me this place it's a big scam where they take advantage of the people that don't feel well and try to make them pay money and not do anything!!! I feel harassed with emails and letters but nobody it's in the position to explain for what I owe money. Wish I was reading the reviews before if I could have had the chance to definitely avoid this place!!!

I 100% recommend Rush's urgent care location here. I had an order for an xray from my PCP. Check-in…read morewas a breeze. I was literally taken right back, got the xray done, and put the door in less than 15 minutes. I also got the results in my mychart only a couple hours later. Everyone was so nice and it was clean and well-organized in terms of atmosphere and aesthetics. I can't recommend this enough.

I visited Rush Urgent Care today to take care of a minor problem and found the service both…read morefriendly and professional..from the check in to the attending physician Elliot, who was amazing Would highly recommend

It was weird to find because I did not see anywhere that said it's on the 16th floor. We're staying…read morenearby during our vacation and my daughter got sick. She was feverish and she wasn't feeling well enough to travel far. So we wandered around a bit trying to find the place. Once there it was great. Staff was friendly and we didn't wait long having done an appointment online. A script was called into the cvs pharmacy across the street and we got taken care of pretty quickly.

I have mixed feelings about this urgent care. This urgent care came highly recommended to me from a…read moretrusted friend, and I sought it out while having some strep-like symptoms. The biggest pro is that everyone is very personable, and the MA & doctor both had excellent bedside manner. It was genuinely a good experience while I was being looked at. The biggest con is the wait time. I initially walked in around 9:30am, hoping to be looked at 10-10:30am and make a work meeting by 11. However, I waited until nearly 10:30am (an hour later) and ended up leaving because I had to go. I returned with a booked appointment for 12:30pm, and I wasn't looked at until almost 1:45pm. Numerous people that arrived after me were taking in first, and I'm not sure why -- maybe it was a triaging thing. This is a great place to get your immediate/urgent care done, but note that it's not really immediate. If you can find a way to kill the time, you won't be disappointed. However, if you plan to be in and out, you may need to consider another location.

phenomenal!!! Barbara is incredibly gentle and supportive. I've struggled for years and she has…read moremade me feel so much better. I can't praise the service and the system used enough. thank you

I decided to cancel my appointment from how the office manager jerel called me. It made me…read moreuncomfortable and very rushed. He spoke very fast and hard. If thats how the phone calls go, I'm not interested in the service... I had ALL intentions on going and I'm upset that he called me like that. Also, when I said I'd like to cancel. He said Alright no problem. (Office manager, try "would you like to reschedule for another time?, or oh I'm sorry we won't be seeing you today") He was just overall unprofessional.

I went to this clinic in late August, and after being made fun of by the nurses (my native Spanish…read morespeaker partner overheard them call me inútil, or useless for forgetting my ID) had what initially felt like a productive meeting with Dr. Diesfeld. He recommended a list of potential medications he could prescribe, and sent them to my PCP. My PCP received the list, but none were within his specialty to prescribe himself. I called back and forth for over a month, having the staff gatekeep, and finally getting ahold of Dr. Diesfeld to figure out a solution and way to prescribe the medication. I explained the problems I ran into getting HIS recommended medications prescribed, and also his staff making cruel jokes at my expense. He informed me it was likely because the nurses saw alcohol in my urine. He told me I "pissed straight vodka into the cup."I reminded him I drank the night before and no other night that month. He deflected and promised to talk to my PCP. He called my PCP, (lied about previously trying to reach out to his clinic according to my PCP) and when my PCP asked Dr. Diesfeld why I hadn't received treatment over a month in a half after an appointment for my un-managed chronic pain, which has been ruining my life? He said he made it clear to me he wasn't treating me due to my substance issues, citing marijuana and alcohol in my urine. During the appointment he notably agreed marijuana shouldn't be considered substance abuse in the way I was using it, nor did he raise any concern when I told him I will drink one or two beers sometimes, or especially the night before. My PCP even vouched for my substance use, or rather that it was irrelevant to treating me, and that nothing was pointing to me being an addict. After speaking with my doctor, he called me, and attempted to re-contextualize everything he told my doctor. Between Dr. Diesfeld and my PCP, I am trusting the one that doesn't typecast me as a drug seeking doctor hopper. If you have to go to this clinic, make sure you cleanse yourself of any substance they deem offensive, legal or not, come with everything necessary, and look as proper and clean cut as you can, or you should languish in their eyes.

I've been with Chicago Pain Medicine for around 10 years. The pains I have are chronic. Dr Diesfeld…read moreand his team have done a great job managing my pain. The office staff are amazing. All are very personable and attentive. If you're looking for a pain specialist I can't recommend Chicago Pain Medicine highly enough.

The PA's that I have worked with are very good. They will get to the bottom of your problem. They…read morecan draw blood, take X-rays and many other tests. They listen well and give excellent care.

WARNING: They will promise to bill you $X. Once you leave you will billed extra for lab services! I…read moregot a large bill that was unexpected. They don't care about patients. Doctor will rush! and say this urgent care to defend herself and make excuses! So don't expect the person to be detail orientated. Also I was MISDIAGNOSED here, not worth it! I am ripped off now need to spend hours cleaning up the mess of billing this place made!