Leading up to my appointment, I was able to schedule via text and was informed of everything I…read moreneeded to know beforehand. I was informed of the cancellation policy as well and the staff was helpful and friendly over the phone. This put my mind at ease after being previously anxious to try waxing at a spa that I'd never visited. I had such a wonderful experience during my first appointment. My esthetician, Rory Exton, was kind, genuine, and welcoming and put my mind at ease, especially after I detailed my past not-so-great waxing experience at a different facility. Throughout my appointment, she led me through the process and gave me tips and tricks for lessening pain (which worked) and for aftercare. She made me feel right at home and truly safe and the entire staff was just as kind and welcoming as she was. I went ahead and booked my next appointment with Rory and I look forward to visiting Club West Med Spa next month knowing I am in good hands!

The environment is always very clean and the staff is always super friendly! They take time to…read moreexplain procedures and accommodate changing schedules.

Excellent service!! I have been going to Robecca for a few years for dip nails and she does a…read morefantastic job! Nails always last about 3-4 weeks! They offer water, mimosas and fruit. Lots of choices of colors.

Horrible customer service. I arrived at 7:30 PM and waited for 30 minutes, only to be turned away…read morebecause the nail tech "didn't feel like" doing a full set and pedicure since it was getting close to closing time. I completely understand that it was later in the evening, but this should have been communicated to me when I arrived--not after having me sit and wait for 30 minutes. I could've gone somewhere else and given my business to someone who had the time and was happy to take me. Completely unprofessional and disrespectful of my time. I will not be returning.

Front desk staff was not helpful. Didn't ask or apply the discount. Didn't ask if I wanted to add…read moretip to the card on file, she just charged it. Won't be back.

I am a regular Glow Med Spa customer, but normally go to the Short Pump location. Although getting…read moreon the calendar can be a challenge sometimes, it is all worth it and the stress of that goes away once your there. I went to this location on my birthday as a treat to myself as I do every year on my birthday and this year I not only tried a new location, I also added on a facial. My swedish massage was with Jalisa, she did a great job, was very nice to chat with and had my body feeling relaxed after. She worked on my problem areas that needed attention. (I really wanted a deep tissue, but with all the confusion of my appointment that got lost in translation) The highlight of this visit was the facial. This was my first time and Jane has made me want to come back more regularly to get one. It was awesome. Jane gave me great tips on facial care and how to maintain my skin.

I've been known Melinda for years even before she opened Lovesome Beauty and she's hands down one…read moreof the most professional and knowledgeable estheticians I've ever known. From day one, she made me feel comfortable, listened to, and truly cared for. She has this calming energy and a level of expertise that you just don't find everywhere. She always took her time to explain what my skin needed, walked me through treatments, and gave me honest, helpful advice that actually worked. I trust her completely--my skin has never looked or felt better since seeing her. Seeing her finally open Lovesome Beauty just feels right. She's poured so much into her craft over the years, and it shows in everything she does. If you're thinking about booking with her, don't even hesitate. You'll be taken care of on every level.

From the owner: All Services by Appointment Only, Beauty Spa, Hybrid Lash Extensions, Volume Lash Extensions,…read moreClassic Lash Extensions, Nano Brows, Nano Infusion Treatments, Brow Lamination, Facials, Acne Solutions, Facial Waxing, Lash Lifting, Lash Tinting, Eyebrow Tinting, Cosmetic Eyeliner Tattooing, Permanent Makeup, Lip Blushing, Scalp Micropigmentation, Eyebrow Microblading, Ombré Brows, Powder Brows, Workshops, Training, Permanent Makeup Corrections, Beauty Education, Dermaplaning

I am a 64-year-old woman, and from the moment I walked into Beauty Awakened, the owner and staff…read moremade me feel like family. What truly sets BA apart from other med spas is that the staff is a team of medical professionals who genuinely understand aging, wellness, and women's health. I wanted to share my most recent experience in hopes of reaching other women in my age group. Beauty Awakened isn't just about products or procedures to make you look better--it's about helping you feel better and age stronger. They focus on the wellness aspects of aging that matter most, like strength and muscle loss after menopause. My idea of a wonderful retirement is being active, involved, and able to enjoy life fully. After dealing with a tiring back and noticeable muscle loss, Emsculpt Neo turned out to be exactly what I needed to support that journey. After just one treatment, I felt unbelievable improvement in my core strength. I can't wait to complete my sessions and continue to feel the results. I'm so grateful to have found a place that truly supports women as we age--inside and out.

It's hard to find nice and genuine people nowadays!…read more Beauty awakened is truly a five-star experience. From my first contact via email to my first consultation appointment the staff and medical Director here are absolutely phenomenal. Everyone is always super nice and this medical spa is glamorous, they recently acquired a laser device which I'm currently undergoing treatment with and am optimistic about the results. They are excellent at communicating and just genuinely kind people. Looking forward to my results! Highly recommend!

Enjoyed a nice spa day at the midlothian location. I was able to schedule a 90-min massage with…read moreSharon within 24 hours and they immediately contacted me to confirm. It was very relaxing & Sharon Continuously checked on me during massage to make sure everything was to my liking & showed me around the other areas to see other things they offer. Very relaxing & highly recommend if you are looking to spend the day pampering yourself or friends. Tip: Parking is located in the BACK of the building where the front door is located.

We had a great couples massage at this location. I did the hot rock massage and my fiancé did the…read moreserenity massage. Our sessions were peaceful and relaxing. They have broad range of services and I am looking forward to trying a few more the next time we have an excuse for a splurge. Shout out to Kevin for an excellent massage that helped knock a lot of soreness and stiffness from my hips. Huge relief!

Woo Hoo! The whole staff is amazing ! Taylor worked miracles on my brows and my Andi made me feel…read moresuper sassy with my new lashes. The whole vibe is friendly and chill. Not gonna lie I was so relaxed i fell asleep during my lashes. Fantastic !

Hannah does my wife's lashes and she is absolutely amazing with them.Highly recommendread more

This is my second time getting a massage at serenity spa. I've been out here from California 2X in…read moreone month. Brianna is great! Best in the country!

My wife and I booked a couples spa day about a month and a half ago. This is important on why it…read morewas booked so far in advance. My wife and I were in Short Pump and decided we wanted to schedule our couples spa day so she called the Short Pump location. I was sitting beside her and they were on speaker phone while she scheduled. They kindly asked if "your husband" would be ok with a male massage therapist. This is a no for me and always will be. It's my personal preference and will never change. My wife said no and they told us it would be about a month before they could accommodate us. We showed up on our scheduled date after working extra late the day before because it takes us an hour to drive to this location and we know it would take up our whole day. After sitting in my sauna for 20 minutes I sat there waiting for 10 minutes for my therapist, who, to my surprise was a male. I explained I did not want a male therapist. He was polite and I thought was going to tell me to wait a few minutes while he figured this out. Instead he said "go ahead and get dressed and go to the front". So that's what I did expecting an employee or manager to come figure out what needed to be done. It's also important to know once he told me this I told him to tell my wife because I know she would have gotten up and left. He said to me "Oh, she's probably started her treatment". He did not walk me to the front or talk to me after in any way. The staff sat at the front desk whispering back and forth so much that I felt uncomfortable and decided to wait outside. 2.5 hours later I get a call saying it's time for my facial. I explained what happened and told them it was a terrible experience and they said sorry and I won't be charged. She also said she would have a manager contact me. Guess what, not contact has been made to me directly. However, my wife called and let them know just how bad and unprofessional this experience was. The manager, Kendall, agreed and said this is unacceptable and she was going to contact upper management to see what they could do. After Kendall failed to contact my wife as promised she called her. Now Kendall told my wife I lied, that never happened, there staff did nothing wrong and they could offer me 20% off if I come back in. Let me be clear on how I feel about Scents and Serenity. I would rather chew my own fingers off than step foot into that spa again. I will eat the money I wasted on this place rather than be treated so badly, called a liar and listen to the excuses the staff made to protect their mistakes. It was clear and I heard my wife directly state I wanted a female therapist and they agreed and scheduled a later date. Oh, let me also explain that my wife probably hadn't even started her session and had a female therapist. They easily could have corrected this by switching. We would have been completely fine with that. And time wasn't an issue. We started 10 minutes early to the excuse of "you wouldn't have gotten all your time" is irrelevant. Look, I'm sure people may love that place. Everything is good until it isn't and the way the manager handled this showed my their attitude towards all their clients behind closed doors and money is the only thing that matters to them.

Was giving a gift certificate and paid for gel on my nails. Service was nice. Shop quiet. Wanted…read morechrome gel but silver was the best they could do. Three days later gel is peeling off. Not chipping. Peeling completely off. Really unhappy.

This place is amazing! My friends and I came here after the pool (3 of us) as walk ins and they…read moreimmediately took care of us with only 3 people working and 2 of them busy!!! 10/10 will be back!!

I would love to leave a personal review, however, I purchased an Expecting Mom package as a gift…read morefor my daughter. Working with the front desk ladies was a pleasure. My daughter absolutely loved both experiences, the pre-natal massage and hydrating facial. She was so happy with services as well as the ambiance. I live out of state and she asked me "how did you find this place?!"

Wonderful massage therapy services. The reception area has a variety of products for sale and is a…read morepeaceful, clean space to unwind before your massage. The whole facility was very tastefully decorated, and warm and inviting. The restroom was very well appointed with actual little towels rather than paper towels. The massage rooms are peaceful. The tables are warm and the linens soft and clean. They have a variety of massages. The hot stones are wonderful to loosen tight muscles. I have booked with several different massage therapists over the years and have not been disappointed. The whole experience is rejuvenating. This is a great place to book your next massage.