I rarely write reviews. I hope the office of Dr. Gloria Wu sees this and can make some necessary changes and attention in the future.
I'd have given only one star due to my frustration with a paid-on-the -same-day charge for the course of over a year. The extra star is for Dr. Wu's knowledge herself and one nice staff by the name of Ann/ Anne over the phone who tried to help. But honestly, the whole experience was very frustrating that sure was not star performance.
I paid Dr. Gloria Wu's office in full both times in the office (Oct 10 and 17, 2024) for my two visits with receipts in my hand, and I am still getting multiple emails and bills from them. The most recent one was as of last night ,in the mail, to my home(February 2026)!
Dr. Wu is a great doctor. Very knowledgeable and thorough. Just was surprised how unorganized the billing could be. My case was simple. Two visits, two receipts. Paid on the same day as the visit. One credit card payment, and one check. Period.
Suddenly I got an email in August 2025, almost 10 months after my visits, that I still owe them $521.00. I was shocked. Called and fortunately be able to speak with a real person (her name is Ann/Anne). She told me to email them the proof of payment, and I did. She was nice, and did apologize for the confusion, and reassured me that it will be taken care of.
I did not hear anything back from them so I assumed it was taken care of and record updated.
Four months later in January 2026, I got another email from apparently a medical billing service from Dr. Gloria Wu MD, that I still owe them the same amount. I tried to call two times and both with recording saying mail box full! I emailed them and finally there was the one respond to request for my proof. So I emailed them the proof. (My credit card receipts from the office, and a copy of the line item from my credit card statement), the second time.
Two weeks later in early February I got the same email with the outstanding balance again, like nothing was communicated! I emailed them again, stating that I have submitted the proof of payment, and sent them another copy via email. No response.
Then last night (Feb 23,2026) I got an paper bill in the mail, to my home for the same charge! Unbelievable!
I called the number on the actual invoice which looks like a local number and left a message. Ann (or Anne), which sounds like the same lady from back in August 2025, called me back in the morning (thank God, some real response). So now, as of this morning, I just emailed the proof of payment AGAIN , enlarged, showing their credit card receipt to me, and the line item from my credit card statement back in Oct 2024!
Never thought I have to go through this hassle with a doctor's visit with which I paid the service in full without going through insurance (they didn't accept my HMO plan). Even Dr. Wu is a very knowledgeable doctor, the office administrative flaws like this can really affect patients' perception. I'd have given only one star due to my frustration with a paid bill over the course of over a year. The extra star is for Dr. Wu herself and Ann/ Anne, who has been courteous and the only responsive person I could speak too.
Patients, especially paying the bill in full during the visit who don't have the doctor's office going through insurance, should never have to go through all these! Dr. Wu's office also charged me 4% surcharge because I paid with a credit card. This is another thing that I felt annoyed. I have no choice at that time since I didn't bring my check book with me. None of any other medical offices I have attended charged additional service fees for credit cards. This was a surprise for an established and reputable doctor's office like Dr Gloria Wu. It felt like nickel and diming. I had no choice but to agree to the charge since I didn't want the billing back and forth (ironically see what happened)! I then brought my check book for my return visit.
Never thought that a simple , recorded credit card payment for a doctor's visit could be handled so improperly with their billing and dragged for over a year. It's very stressful, time consuming and frustrating. I hope this is it after speaking with Anne and have emailed the proof of payment directly to Dr. Wu's email address (which was given by Anne) would suffice and concluded the whole billing ordeal. read more
