some of you people are dumb as shit and don't deserve to travel. no lo carb and gluten free are not medical necessities. and if some of you people bought a 5k tour and didn't do you due diligence about what kind of tour you were taking and how many people traveled on a tour ...is that your problem for being a dumb ass or globus'? lets have some personal responsibility people. jesus read more

I contacted Globus yesterday for a brochure. Today, they gave my number out to an unrelated travel agency to do the hard sell before I even got the brochure. I will never do business with them. read more

I just talked with representative at Globus and they DO NOT accommodate people with medically necessary dietary restrictions. In my case, I wanted to take a tour with family and could not due to their refusal to accommodate my celiac disorder with gluten free meals, or my blood sugar problem with meals that are low carb as well. For a higher priced and not economy tour company, this is unacceptable. read more

I have just returned from a wonderful trip to Amsterdam, Luxembourg, Bruges and Brussels. It almost didn't happen. We were hit by Hurricane Harvey and told by local officials that the airports were closed and that no International flights would be available until after our trip was well on it's way. At the last minute, I received a text from KLM saying that although late, the flight would still happen. We had already cancelled everything and were preparing to file claims with the insurance companies when we realized that we would be able to go after all. Globus was very accommodating and reinstated our itinerary including the extra tours. Our escort Girt was great and I can't say enough good things about him. Any minor problem that we had were non-issues once he stepped up to the plate. He was phenomenal, well read, witty, informed and knowledgeable about all of the places on our trip. The local guides were great although sometimes the accents were a little difficult for this Texas girl. Behind our trip was the desire to see and experience as much of the culture and history as is possible in 10 days and we were not disappointed. Perhaps the pace might be a little rushed for those who were seeking a more relaxed vacation but that was not our goal. We experienced local cuisine and atmosphere. The accommodations were great. The bus was comfortable and our fellow travelers friendly and fun. It was an awesome experience and I wouldn't hesitate to recommend Globus to all my friends and family. read more

Globus' first and only concern is money. With 16 MILLION people quarantined in Italy, Their European Escape Tour should have been cancelled, but that would have meant returning a lot of people a lot of their hard earned money. Our original tour had been changed from what we originally signed up for to venues that we had no desire to see. Venues we had our hearts set on (why we booked the trip in the first place) were closed or we were no longer traveling to that area due to Coronavirus. We were in constant communication with our travel agent expressing our displeasure for Globus taking it upon themselves to rework the tour. The European Escape we paid a lot of money for was quickly changing into a tour we did not pay for nor want to be a part of. For our own safety and the almost 100% certainty that we would have been quarantined upon our arrival back to the US, we did not end up going on our tour. This company has a blatant disregard for public safety. Awful and do NOT recommend. read more

Whoops! I got impatient! Right after I wrote my one-star review, the refund check came in the mail with an apology from Dawn. Thank you for making this right! read more

Took a Europe trip recently and since I reserved thru travel agency I would assume they would take care of all accommodations and flights. First problem when I called from Europe to obtain tourist information since the hotel didn't seem to help any the agency didn't have any information. SEcond most upsetting of all is that they had a layover in London for over 24 hOurs without accommodation. I called the agency to obtain refund for hotel I had to pay while my fligHT left the following morning and they stated it wasn't insurance coverage. The agent stated they had gone thru the flights when I first booked which waS in June!!!!!!! The trip was at the end of November!! It's common sense that nobody wants to sleep in an airport chair/floor at the age of 72!!!!!! I should have just made the reservation myself without the help of any agent. HORRIBLE HORRIBLE experience!!!! Do noT use unless you want to spend more money than the cost of the trip. read more

We just took a Globus tour of Paris, Normandy and the Loire Valley. We are a family of 4 with 2 kids ages 12 and 10. I don't know if it is just Globus but we really disliked the feeling of being rushed around and having no time at each site to even go into a souvenir store without being late back to the bus. Additionally, you wont see anything more that what is literally written in the brochure which I will explain later. We stayed in 4 hotels - one was fine (Paris Mariott Rive Gauche), one was wonderful (Chateau Breuil), one was bad (Paris Novotel Tour Eiffel) and one was awful (Caen Mercure Centre). The rushing around was the most unpleasant aspect though. The first instance of this was in Paris when we went to see Notre Dame in the morning and went up the Eiffel tower. We were going to Versailles and were told we have an hour to get down the Eiffel tower, have lunch and meet the bus. This is a technical impossibility - the elevator down the Eiffel tower takes more than an hour by itself. We raced down the stairs and raced to a small café, ordered quick sandwiches but by the time they came, we literally had 5 minutes to shove in our food before meeting the bus - we ended up 5 minutes late and the tour guide was very annoyed. Bad planning on their part was the cause. One woman who had arthritis had to wait for the elevator and was later than we were and had no chance to eat anything before the bus left. Again, in Mont St. Michel, we were told an hour to get down from the Abbey and shop and go to the bathroom. Again, we raced down and waited for the shuttle to the parking area and by the time this was done, we had 10 minutes to use the bathroom and not one minute to even look at a shop. More bad planning and unreasonable amount of "free time" allocated. In terms of the Normandy beaches they are very literal in terms of what is in the program -- you get to go to the one area where the Omaha Beach monuments are but that is basically it. They also went to the American cemetery but there was no time to walk around the cemetery in a respectful way and also see the exhibits at the visitor center. Most guests (including us) wanted to see Point du Hoc and a bit more but it was "go, go go" to get to the next place. The brochure also advertised "Cider tasting". This was a quick stop where you were given some cider and no explanation and told you had to be back on the bus at a certain time. There was also a wine tasting that was somewhat better but still not the kind of wine tasting we have experienced elsewhere in France. There were a few other frustrating moments and I guess we got better at the rushing towards the end but it really impacted any enjoyment or overall experience at the different sites. The meals were mediocre in my opinion and there was only one choice for dinner in most cases. Once it was a really bizarre dish of salmon and sauerkraut?? In France? No choice was offered and most people couldn't eat it. Overall, we saw places that we wouldn't have been able to do on our own but I just wasn't impressed by the Globus rushed scheduling, the meals, or 2 of the 4 hotels. I doubt I would travel again with a tour with Globus or maybe at all after this experience which wasn't awful but wasn't special either and a vacation really shouldn't be defined as "not awful" read more

Overall, especially for the price, this was a good value and fun tour. We toured The Greek Islands and Turkey. Pro: you'll see a lot of places in a fairly short period of time. There is so much to see and I felt we had an opportunity to see pretty much everything - if you were an aggressive traveler. Our tour guide was amazing and extremely knowledgable. The hotels were extremely nice, although a bit outside of where you'd typically want to be located. The ship was older but comfortable all the same. The food was decent. I loved everything we saw and experienced overall. Cons: The flights were awful - if possible book your own travel, otherwise you will be taking multiple flights with long layovers at inconvenient times. The pace is extremely fast, so you're up extremely early and on the move constantly - no time to stop and smell the roses. I would not recommend this for older travelers or those with children. The hotels were far outside where you'd want to be located (although very nice). Time spent at different ports is also limited, I would suggest taking the additional excursions to ensure you can make it to the places to want to see AND look at the times of disembarkation/embarkation to ensure you have appropriate time where you want and aren't too rushed. This isn't a "relaxing" vacation; this is a pick everything in tour. My biggest complaint was what felt like frisking from secondary guides. For example we had a wonderful secondary guide on Santorini, funny, knowledgable, able to gain access to areas we wouldn't otherwise be able to go with a large tour bus. However upon leaving the bus it was strongly suggested we leave a tip as thanks - of course as Americans we do this anyway. As we were departing the bus my travel companion left an extremely large tip on both our behaves, at which point I was ridiculed and shamed by the guide for not leaving a tip (which was already left by my companion). We tried to explain but he was more concerned with making a spectacle out of me (maybe to ensure others left tips... Who knows). All the same it left us with a really bad taste In what was otherwise a lovely experience. That said you do get to see the best parts in a condensed period of time at a discounted rate. I would recommend this trip with the caveat that it is fast paced, leave your OWN tips, and find your own flights of possible read more

Took one of their UK/Ireland packages awhile back. The tour director was knowledgeable, if a bit long-winded and overbearing. Destinations were thorough enough and hotels for the most part were good (there was 1 exception in Ireland--forget which one and which city--that was dreadful, scanty lighting and shabby). However, don't know if he still is works for this company but the coach driver Mark was too friendly and way too interested in "socializing" with me, often chatting me up and inviting me to join him for drinks. If you're with a husband/companion, friend/s and/or relatives and *not* a LONE, young and pretty female traveler, doubt you'll have him sniffing around you! Don't know what/if any anti-fraternization policies there are, but it's not very professional behavior. An attractive woman shouldn't have a worker trying to pick up on her! Despite this and as the trip was only about 2 wks, thus I only had to tolerate this person for a short period of time, overall a satisfactory experience and expenditure. read more

I have taken Globus-Cosmos tours since 1978 and am about to take my 14th tour with them over to the UK for 3 weeks. they have always been professional and knowledgeable, and I have never had a serious issue with them in all these years. of course sometimes the overall group of people traveling together don't always fit together well, but that is really nobody's fault. My only issue this time is I received an email for my April 2016 UK trip advising me of my new flight itinerary, and travel dates. the problem was that I wasn't told in advance anything was going o change. my business class seats straight from lax to heathrow and back, changed to lax to jfk to gatwick. returning back to orlando on to lax. all coach class. and tour dates 2 weeks later. so I was on the phone like an elephant over a peanut. They were very professional and helpful and got my business class seats back straight to london and back. I did accept the new travel dates. though I don't remember them apologizing for their non communication. but their record over the years will keep me traveling with them. read more

We scheduled a tour through Globus/Avalon and it was terrible. It was for China and very expensive but nothing was as promised and god tour guide talked about his tips more than the tour! Nothing was as in the brochure and they nickeled and dined you for everything. Worst tour ever! read more

We recently completed the 11-day Italian Treasures highlight tour on Globus, our first escorted tour. We had a trip of a lifetime. Globus performed as reliably as a Swiss watch, and all of our accommodations met or exceeded our expectations. Our English born tour guide was delightful, organized and articulate and also possessed a great sense of humor only exceeded by her concern for the welfare of each and every passenger. Our driver was conservative, careful and reliable. All of the city tour guides they booked were also excellent. The included breakfasts were all filling and diverse. Other included meals were all good, if not great. Our tour group got along famously and many lifelong friendships were established. Go Globus! read more

What a nightmare !!!!!!!worst/scariest and most discouraging trip of my life I'll explain! And make sure this doesn't happen to you cause I really really don't want to see anyone ever go through this again!Ok so I went to Europe a few yrs ago with cosmos tours it wasn't a bad experience ( well nice enough to spend more money with them and to bring my 70 yr old mother along for the tour of the U.K. Scotland/Ireland/Wales Well this tour was rushed of course (as all packed in 3 countries in 12 days for folks who can't spend a month in Europe trips are)but this is the fall the change of season with a group of wonderful folks many over the age of 60 so like children they can get sick when rundown well boy were we run down early 5and 6 am wake ups 7/8hrs on the bus threatening to be left behind (in a foreign country )if we weren't back at the bus on time! Not enough breaks and they didn't want us to use the coach toilet because they had to find a place to empty it!!!!! thAts what it's for!!!!!didn't get to stop for lunch one day ( and those who grabbed fast food were forced to throw it away and told they couldn't be waited on to finish it and the day at the cliffs of mohur ( now here it comes) we were socked by the rain rushed back on the coach to sit wet and cold for two hours Everyone felt terrible now this was a wonderful group of people going on a trip of a lifetime and this was the treatment!!!!! And the travel Insureance they got us to buy couldn't be activated so we couldn't go to the doctors when we finally reached a more than one night stay distnation I watched as my mother suffered every night and I myself thought I was gonna die in wales had it not been for her and a lady who had some meds with her -we were intimidated rushed and made to feel we were a job and not a joy ( I've been in the entertainment and hospitality industries for more than 30 yrs and that ain't the way it's done folks ( we know we can't afford the amazing expensive month long UK holiday but we should be treated with dignity and respect CAUSE We're THE REASON YOU HAVE A BUSINESS! You once had a spokesman in me who praised your tours BUT NOT ANYMORE! Honestly I think they might have left us for dead that's really how this experience felt! read more

Used Globus for our family trip to Best Cities in Italy. Highly recommend Globus. Family of 5 including 3 teens all loved it! They gave us a good balance of group touring and on our own touring. They offered optional excursions but never felt pressured to buy them. The accommodations and transportation were always very nice, clean and comfortable. Our tour guide Conchetta was the best - perfect mix of funny and informative and always professional. We will use Globus again. read more

My mother happened to fall out of the shower on day 2 of our trip to Ireland, she broke her hip. The tour guide was there when the ambulance came, he told us to leave our luggage in the room and he will have globus pay to keep the luggage safe while were gone. We spent 3 days on a Gurnee in the hallway of the hospital. Globus didn't call until the 2nd day in the hospital and had basically nothing to help us. Didn't even pay for the hotel room for our luggage, never heard from the tour guide again either. It was a horrible experience, plus I'm pretty sure the tour guide was making up everything. He said the country's color was blue, not green. We asked people in the hospital about that and they said they've lived in Ireland their whole lives and never heard about it being blue. Not to mention the bus driver was extremely rude. He would sigh if we asked him something & would just drop us off to roam around for hours if it was a far drive. Big waste of money & time. Wasn't enjoyable at all. After my mom FINALLY got surgery we had to find our own way home, globus couldn't even reschedule tickets for us. They wouldn't even pay for a taxi for us. You're better off just traveling by yourself if you plan on taking globus. The locals were more helpful than the tour guides were. read more

Globus-Cosmos:Buyer Beware! I had been doing business with this company for over ten years. I booked a tour on 12/2014, having been reassured that this tour would not have any problems. I told the booking agent that I had not flexibility, since I had booked another tour prior to this one and I had also booked my own air. Well, there were problems. The 5/9 departure was canceled and I was moved to 5/16. This would not work due to the airfare and my work schedule. I asked if they could replace this tour with something else. They did not. I had to find something else myself. I ended up booking another cruise in the Baltic. This cruise, with the additional expenses of hotels, meals, etc. cost me an extra $2,000. I asked for some type of compensation, but all I received was a "form letter." If this is how a valuable customer who would book a tour on a yearly basis, sometimes two tours, I shudder to think how other people are treated. By the way, I have posted all the emails verbatim on Facebook. Everything is the truth. What ever happened to the golden rule? read more

This is my sixth tour of Europe, one with Insight, three with Globus, and two with Cosmos. I just finished the England Scotland and Wales Tour 0620. I've been looking forward to exploring this region for many years and this tour failed miserably. First of all, there were two people that were too sick to be on the tour. One lady hacked the whole trip. This wasn't a mild cold, but something severe. This person needed to be under a doctor's care. She had a sore throat also. We tour members were exposed to a contagious disease. Another lady also had a very bad cough the entire trip. Neither tour member should have been on the tour in this condition. At any given time, there were probably six people sick. Two people wore masks to protect themselves from getting sick. It was like being in an infirmary for two weeks. I couldn't wait till the tour ended. There should be some kind of protocol to protect the majority of tour members from people who don't have enough sense to get medical care. The tour guide just shrugged it off and said I could change seats which I did. This will be my last group tour. The tour itself was okay. The hotel accommodations were sometimes barely adequate. Novotel and Jurys Inn were fine. I paid a single supplement which wasn't worth its value. Two times I had a room directly over loud kitchen blowers. Another time, there was construction directly below in the hotel and constant pounding. Each time I asked to be moved. I didn't pay a single supplement for this kind of accommodation. The tour guide wasn't responsive to problems. He also gave far too much information for we casual travelers. It was detail that had no usefulness. As an experienced traveler, I would not recommend this tour. By and large, it was money wasted. read more

Globus Tours is horrific. I booked a tour with them for July in Italy for a specific date. We organized plane tickets, etc. I received a call from Globus informing me that they are moving my tour date from one date to five days later. What a nightmare. Then on top of this their Customer Service representative Lonna was rude, unhelpful and never followed back up. I requested a supervisor to contact me which I have yet to receive a call back. This is my first and last experience with Globus Travel Services. Beware of the unknown. One step farther I have since copied the exact trip that they are providing but by train and not bus and the difference in price from Italy's Great Cities (Globus Tour) to creating and doing the same trip by train and not bus with better accommodation is $4800 compared to $2600. Almost 1/2 the price. Bottom line you cannot trust this company at all. They get a NEGATIVE STAR RATING, HORRIBLE! read more

We took the 'Best of Spain' tour in 2016. Unfortunately we had a disappointing tour guide, who was more interested in selling'excursions' than describing cities and towns we were going through on the bus. Many of the places on the trip were beautiful and tour guides in each town were very good. Wish we had more info from our tour guide on the bus to know about the different cities and towns. Like, history, economy, interesting sights...All this and no seat rotation. Important! Nobody wants to sit in the back of the bus everyday! Rotate thy seats! First tour I have ever been on where seats were not rotated. Problematic for certain passengers as steps in back of bus are very steep. Never had that problem with other tour companies. Food was just bad. Breakfasts were good but dinners were bad and lunches too--prepare to eat at truck stops folks. One was so bad there were not toilet seats on the commodes! Yikes. In fairness, Spain has some beautiful churches and museums. We did not hear much good about the excursions but did do the Montserrat and Flamenco dance. Both very nice, esp Montserrat. We will not use Globus again because our experience was just bad. Really bad. There are other tour operators. Disappointed in the whole operational thing. Glad to be home. read more