Adrianne and Jacque are the best! We recently self-published a photography book with them and are very happy with the results. We originally intending to use a cheap on-line digital printing company, but then we found Global PSD. Their printing is very high quality (I have several friends in the industry and they are amazed at the quality) and we are very happy with the product. They were incredibly friendly and easy to work with, and put up with a lot of question-asking and multiple revisions from us. They were also able to meet a very tight timeline and get our books to us ASAP. We will definitely use them again for future projects! read more

Before I tell you the back story I'll give you my review right up front. Global PSD (A USA BASED COMPANY out of San Francisco) is amazing. They are responsive, professional, detail oriented, dedicated and good as they get. Their product is beyond comparison. Here's the story. Our publisher in the United States had screwed up our book production time line in such a way that we could not longer print 10,000 books in the US with our current printer and then air freight 250 books to Hong Kong. Instead we had to find a printer who had facilities in Asia that could meet our less than three week deadline for an event in Hong Kong of September 20, 2012. The books were needed for the launch our international business book Paid to THINK at the Foreign Correspondence Club to a jam packed room of notable guests. We had a lot riding on the project. After reviewing at least 10 bids from around Asia and the US we selected Global PSD not because they were the cheapest, but because everyone from the CEO to front line management were responsive in a manner that no other company could compare. In fact there price, including freight back to the US was almost double what I was paying. What I wanted was reliability and quality. To get the 250 books we ended up ordering 4000 books in total with a special inaugural mark on 250. Making the project a little more challenging. (The final price for PAID TO THINK in the US was $3.70 with freight including 4 split shipments, Global's final price was $7.25 per book. Both companies had to do a special inaugural mark and both overran books however the US company gave us a huge discount on the overruns. So in total we paid approx $14,000 USD over what we would have paid in the US due to our publisher's mismanagement as well as selecting Global PSD.) What makes the story so amazing is that this company was not producing a digital print but planned on printing a sheet fed, hand sewn, case bound, museum quality book in about three weeks. Most typical digital case bound printers want 5 weeks in the US. In addition, the company, unlike our other US printer with facilities in the US, created a dummy book so that we knew what we were to be receiving before the books were created. This simple, yet fantastic surprise helped us to solve other challenges that arose only because we had not been told that our publisher had changed our book size. A huge, terrible, fall in love with your own idea, silo' d thinking, mistake by our publisher. If Global had not been so professional to have sent us the dummy we would not have been able to address the enormous amount of fires that erupted in a timely fashion to at least mitigate our losses. I'll add that when we asked Global to make a spine change, they did so without a single complaint, Unfortunately when we asked our US printer to do the same, they hemmed and hawed, made an error in the spine change so when we told them about the error they replied back that any new changes would add 3 weeks to the production which we could not afford. Lastly, Global worked with us on payment. They put the order into production as they waited for the deposit. When it came to delivering the books to our event in Hong Kong they did so without final payment...TWO DAYS EARLY. As the project was coming to a close we then wired them another $10K because we did not have an exact figure for ocean shipping and they once again shipped with a balance due on the account. I mention this because our other printer needed every dime in house before they were to ship even one item and yet they too already had almost 80% of the fund in house because we also wired them another $10K at the same time. Besides the individual at our US print shop knew I was working in Hong Kong, Bangladesh and I was in the air in route for upwards of 52 hours so my access to banking was limited. My US printer didn't care if we did not meet our deadlines. (Even their standard invoices are negative. They have printed all over the place warning such as don't pay in 7 days and they would charge storage. The invoice was sent to us when I was in the air and my wife was also on a 27 hour plane ride back from Asia) When we gave them the names of other vendors who've told us we are one the best accounts we have because we often pay net 30 invoices upon receipt, they didn't care. Money or no ship. Global PSD cared more about our delivery, our win, our business, our investment by a factor of 10. I've worked all around the world and I've witnessed few organizations that are as responsive. Sometimes so responsive I had to tell them to make some of the decisions for me. Oh, and by the way, I've had people marvel at their books. People who've been in printing know we went overboard for our launch quality book and for those lucky 3750 other people who purchase the book at retail, they too will be in for a treat. David Goldsmith Goldsmith Organization Author of Paid to THINK read more

We placed a large order for 2,000 board books with Global PSD in May 2011. Initially, we were impressed with their product presentation and attentive customer service. However, the entire bulk ordered they delivered to us on Sept. 1st was of poor workmanship. They did agree to redo the order and deliver to us within 2-3 months of the original order delivery date, however this never happened. Despite their promise to make it right, we never received the quality product they agreed to produce. Even worse, despite our repeated attempts to contact various people at Global, we were never updated on the status of the replacement order until 1-2 months after that replacement order was scheduled to arrive. As a result of Global's poor handling of our order and failure to keep us posted on the production and delivery status, we were left without any sellable inventory for over 6 months. This was a costly learning experience. We did get a full refund of the 50% deposit we paid for the order, but we were never compensated for the thousands of dollars in lost sales. Prospective customers should be aware that the small print on the Global PSD contract states that they are not responsible for any consequential damages. In our case, we were very disappointed with the quality of our order and the fact that we never received conforming goods in a timely manner, as agreed to in our contract. read more

I used Global PSD for a book I was creating in 2016 to late 2017. I am sad to say that while the owner S.G. was very good at sales up front to get me as a customer, after I signed the contract it was extremely disappointing to say the least. They outright failed to create the cover of the book as per the sample that I had approved and I had to bring in a lawyer who openly accused them of trying to strong-arm me (GPSD was in violation of California Commercial Code sec 2313). Suffice it to say it was a miserable experience and I would never recommend GPSD. If they offer you a low-ball price up front rest assured you will end up paying more than that (my final bill was significantly higher than the initial agreement, and yes they will lock you into each and every additional cost). I had such a bad experience that they even tried to get me to sign a Non-Disparagement Agreement and even offered to refund an additional $800 charge which they levied against me in a rather suspect manner (dock storage fees accrued by way of them failing to tell me when the shipment had arrived) if I signed that Non-Disparagement Agreement, which I refused so I could tell the world about my awful experiences with this company. They will tell you they are all sunshine and roses and endlessly polite - just not true - otherwise why the suggestion of the Non-Disparagement Agreement? Ask yourself why a new publisher (me) needed to get a lawyer involved to hold this company accountable? There is much much more to the story that I am happy to relate to anyone who wants to contact me directly. In simple terms: Run Away from GPSD. There are other Asian printers out there who also have offices in the USA. I cannot vouch for the others but I can say that I will never use this company again. read more

We recently published our first children's book. I found the staff at Global PSD extremely helpful in the development of this project. The product was delivered on time and the quality was way beyond what I expected. They are now helping me to convert this book to an eBook, which I'm very excited about. When I first set out to begin this journey I was overwhelmed by the many choices and complexity of publishing and distribution. Global PSD guided me through the process with expertise. I would definitely recommend Global PSD to anyone who wants to publish. read more

I recently self published my third book BLIND SPOT. It's a fine art book. Global PSD totally delivered. The book is everything I hoped it would be. I don't write reviews for things but this was something I felt to do because I am very happy with the results. Everyone who receives the book comments on not just the content but on the quality of the book itself...I will definitely use them again... read more