Staff are very helpful. I have a Mastiff cross impossible to walk the lead the recommended changed…read morethe whole walking process. I have yet to have a bad experience.

Thank you Miracles for making A dream come true, The tank sent to us by your company was and is…read moreamazing! well done on the communication part and delivery! I would recommend this company to anyone who wants great service & Quality!

This is the best pet store you will ever go to. Pam really knows her stuff and will always guide…read moreyou to the right products. They carry top of the line five star dog food and amazing selection of toys and treats. Tons of bird related items too. I always enjoy my time there.

I wish this pet store could be picked up and put nearby my house. It is the most adorable pet store…read morei've ever been to, it's built on the front of an old century home like a general store with cabinets all along the sides and wood counters displaying all they're goodies. The back wall has birds for sale and a bunny in the window. Normally I'm against selling animals, however the lady who runs to store - nicest woman ever - lives in the back and is able to keep an eye on them 24 hrs a day. In another side room she carries fabulous high end dog foods like Fromm, Hills, Wellness, Acana etc. Lining the one wall is every toy a dog or cat could want with some well known names like Kong and some other ones not so well known but super cute (i.e. colourful zombie like dog toys). I finally found a rain poncho for my dog that didn't kill my pocket ($12.99) and we got free samples at the counter in little paper bags. She also has a lovely little dog named Gracie (Pug/Terrier cross) that will gladly accept belly rubs and will play tug of war. In additional this kind lady puts out free coffee and cupcakes for her customers on the way in the store. Overall, fabulous store!!! If your in the area and have a pet this is the place for you!!

Amazing selection of dog treats. Friendly service. Can't wait to get home to my puppies and share…read moreall the treats. They have enough treats to last a month

I bought my sweet TOY Shi poo from Lindsay at Dougan's pet store and the friendly, knowledgeable…read morestaff walled me through the whole process. Emma was my first puppy so I had a lot of questions! :) The follow ups have been great as well, whether I pop in to brag..lol or buy food or clothes, they never disappoint. I will be going back for a kitten in the fall :) Linda

Great staff! Very friendly and knowledgeable. My dogs get groomed there 3 times a year…read more I have recommended Doogans to many friends and family. Great prices on pet grooming too!

This is a new pet store. They seem to cater to dogs and cats' needs, like toys, food, climbing…read morestructures, and grooming. Looking at the food, they have some very fancy food selections, like Chicken Tender Wraps with Cheese, Lamb wrapped gum, Japanese Wagyu Beef Stick, Grilled Chicken Gizzard Skewers Teriyaki, etc. The store is well-stocked, clean, brightly lit, and spacious. The customer service was courteous. The store has a resident Corgi, which is extremely friendly and quiet. The store opened about May 2024. The store is wheelchair accessible but there is no door-open button. There is paid neighbourhood street parking. Review 2024-242

We have been Rens customers for five years and recently they change their website and asked all…read moresubscription customers to re-enter all of their information and re-order their subscriptions. I did everything right and did what they asked, and paid for my $90 dog food as I always do, but was sent the wrong order. I tried to dispute this but they wanted me to bring the incorrect items to a store to return them for a refund, when I wasn't charged for these incorrect items, I was charged for the dog food I never received. I emailed back right away and their customer service has not not been responding to me. I have been loyal and respectful, but I have had it. They did not offer me the food I paid for nor did they even offer me a refund. Extremely disappointed with their customer service for an issue THEY created not even me...will NEVER shop here again and am disputing the charges with my bank. They have lost a customer that spends thousands here every year with their lack of care!

I have shopped a lot for Acana food and its pretty much the same price every where. Our Baxter has…read morea good appetite he is a mix of two large breeds and hes 100 pounds of bounding puppy. We actually switched to Kirklands brand its half the price and just as good. Acana uses corn as a filler which the animals and humans alike can not digest. I did not like that. So ee switched. However the price at Ren's is the same from Amazon and they deliver.

Bought several fish, within 4 days half died, and now the rest have died. They came in with ick…read more DO NOT BUY FISH FROM DOOGANS. We have always bought from Als Fish store and never had issues. Poor customer service.

I recently paid a visit to this horrible place after reading a post on Facebook. The puppies are…read morefilthy they stink so bad and have runny diarrhea. I mentioned these issues to the 2 young people working there and they had an answer for everything none that made any sense by the way. I will continue to monitor this store and these puppies until something is done. Do not buy from these people or the puppy mills these dogs come from!

I shop at TruPet almost once a week for cat and lizard food. They offer a wide selection of canned…read moreand bagged cat food. My bearded dragon prefers live crickets, so it's handy to have a store in my neighbourhood that stocks them. Staff is friendly and knowledgeable. The store has a spacious screened off room for a local cat rescue. You're able to look at the cats from both inside and outside of the store. The cats don't seem to be there long so I figure TruPet and the cat rescue must be doing a good job finding them homes.

I have been a Tru Pet customer for many years now for many reasons. They are a local family…read morebusiness offering a variety of products, competitively priced, and are extremely knowledgeable about those products. They are part of the Richmond Hill community raising funds for animal shelters, food banks and working with a local cat rescue organization to showcase cats available for adoption. I am happy to support such a great business.