I returned to the Big Als location in Newmarket for the first time two weeks ago since management…read morechanged a few months ago. I was a regular customer to Colton the Live Reptile manager and Chuck the store manager, and they both always were outstanding gentlemen and pet owners. They always impressed me (being the owner of over 100 reptiles myself) with well maintained animals, good selection, and knowledge of each animal. During my visit back I was disgusted to find that the new management is careless and ignorant, as I found a dead african fat tail in their tank (I have pics) for sale for $119.99. When I mentioned it to the Live reptile manager his response to me was 'f**k off' and walked away and left the dead animal in there. It was starved to death. I could not believe my ears nor could my two friends or my wife with me. After spending over $3000 at that location over the last year and being talked to as such and shown that level of apreciation from the new management I have only one place to tell them all to stick it. I dont care for ignorant people as there will always be some, however I do feel bad about all the animals as two weeks later 3 more leopards have died, and the crested and gargoyle geckos food is still rock hard and in 4 inch tall plastic cups (I guess their geckos have pogo sticks to jump in there and eat). There was a level of sophistication and the store used to be immaculate - how disgusting it is to see it go down the drain. Feel free to go check it out for yourselfs. Maybe the lovely live animal manager will greet you with a lovely 'f**k off' when you ask for something. I hope one day they are treated the same as their animals and their customers. From: The guy that cares more about the store animals well being than the owners trying to make money from them.

I've been to this particular aquarium location numerous times in the past. I work with special…read moreneeds adults and one of my clients absolutely LOVES fish (fishies, as he likes to call them). These past visits left me impressed with the knowledge of the staff, who were gracious enough to speak to myself and my client. So when I decided, about 3 months ago, to delve back into the world of fish keeping, Big Al's was the first place I thought of for filling up my tank. So today, I decided to pay them a visit after I got off work. I spent time looking at the different display tanks, even though I knew I was after some male fancy guppies. After taking a look at their stock, it was nice to see how bright and healthy they looked. I also took a look at their Mystery Snails, though I wasn't sure if I wanted to purchase any or not. I finally made my way to the service counter, and I wish I had gotten the gentleman's name who helped because he answered all of my questions and made some suggestions along the lines of what I had researched online prior to my visit. I know that experienced 'fish keepers' have advised to beware of staff who may not know what they're talking about. Though I'm not an expert by any means, I feel as though I've done enough research in the past three months to have some idea of what to look for and how to stock my tank (which is a 10 gallon, btw). Anyway, my biggest question was in regards to algae eaters for my tank, I was leaning towards snails and that's what he suggested, three in fact. I also told him that I was looking at getting 3 guppies and was concerned about overstocking. He said that this was fine, and again, from what I've read online, he was spot on, though I would be at almost full capacity. So I went ahead and purchased 3 fancy guppies: a yellow rainbow, sunset cobra, and a turquoise. I also purchased 3 Mystery Snails: 2 yellow and one black one. The black was the only one left, though I hadn't seen it when I looked in that particular tank! I give the guy bonus points for that nice little touch! Needless to say, I would visit this location again. All the staff were quite pleasant and knowledgeable (I overheard another staff person speaking with others who were also looking for advice/suggestions). I would definitely recommend Big Al's (Newmarket)!

I recently purchased a tunnel and weave poles. I had questions before and after the purchase and…read moretheir customer service was top notch! They were very responsive and helpful. The equipment was well priced and high quality. I am very happy with their products and support.

Aside from the endless paperwork and almost non-sensical questions which is the only reason we are…read morenot giving 5 star review -- the staff start to finish were 1st class to deal with and their responses were immediate and professional. Frank O'Grady, Springville Springers.

World Wide Animal Travel are just fantastic! They managed the process of moving our cats from…read moreToronto to the UK - they handled EVERYTHING. I was a stress head because our cats are complete stress heads, but it all worked out beautifully. Every single thing worked. One cat is still hiding under the couch (they've been here just a few hours), while the other is exploring - this is completely normal for them.

This local fish store joined the ranks of a pretty saturated market in Mississauga earlier this…read moreyear. It is a small family business. I believe the owner's name is Abdul and he is very friendly and attentive. I have visited on 2 occasions and they have had a great selection of livestock both times (fish, coral, and inverts). If you have a nano tank and are constantly on the lookout for smaller fish, Exotic Aquarium World often has juveniles in stock. Right now they have a lot of baby purple tangs! They also carry a decent selection of dry goods and frozen food (Hikari and Omega One). I find everything is priced very competitively and even more so if you can pick something up during a special promo. Due to public health directives you will need to call the number posted on the door when you arrive to be helped. They also have a website for online orders, but I have always gone in person and received great service. I would encourage fellow reefers to check it out if you haven't already.

I have been coming to this shop since i discovered its existance during covid-19 when i started in…read morethe hobby. it quickly became my go-toshop for everything possible. the owner is so nice and trustworthy. he always walks me through any new processes I have to do such as my quarantine tank and what to and not to do. the fish I bought from this place have always been happy and healthy so far. honestly the prices are so much better that anywhere else ive shopped at it is maybe 35 minutes from my house in toroonto but is is well worth thr trip. you may spend $20 on gas but you will save $1000s on your fish and corals and anything else you may need for your tank. just recently there was a sale on purple tangs priced insanely at $99.99 while other shops in the area are selling them for $549.99 which is insane!! there are not many places that i trust when it comes to buying live stock for my aquarium but this place is one of them. 10/10 i highly reccoommend this place.

DO NOT SHOP OR WORK HERE I thought this would've been my…read moreplace I just started this job and I had high hopes until..The store owner is teaching there staff to guilt people into buying there dog food (N&D) buy making staff tell customers that there's in quote "that some dog foods are made with sick, dying or dead animals". They are trying to sell/ promote there dog food which is $50+ for a 6lb bag which not everyone can afford and when hearing how she wanted me to talk to customer made me feel morally and ethically wrong. When I didnt comply with being okay with telling customers that exact wording she terminated me the next day. She also added in my customer service aspect even though she told the manager how impressed she was with me dealing with customers.

I always have great experience at most Global Pet Foods I been to. This Woodbridge's location is…read moreno exceptions!! The store is clean, well organized and with good selections of pet products. The owner/cashier/staff were so full of energy and ready to help and answer all my questions!?! Apparently I can take the receipts to my own Global Pet Foods store to be credit to my frequent buyer program? Thanks for the information. And I am so glad that now they all accepts AMEX too!!

This Pet Valu is located in a shopping complex and has all kinds of pet related items available…read more It's stuck is not as wide in variety as the pet smart across the street. The people behind the counter know what's where in the store and are really helpful.

Amazing customer service both through their head office and the Newmarket location. Couldn't be…read morehappier. Thank you.

Beautiful fish, plants and corals. Love the sales and promos they often have…read more The last time I went the guy that helped us out really lacked enthusiasm and the will to work. When he answered my question I barely heard him because he walked away as he answered. I find that the staff here are not as knowledgeable or willing to help as other locations but they sure know how to set up nice tanks.

"Disclaimer" I'm not a pet owner and am rating this business as a prospective owner/customer…read more I have been in this plaza (includes The Keg, Dollarama, Decathlon, Astoria) a few times and have been curious about this store as I know a fish aficionado and have owned a Betta and goldfish before. It's right beside the Astoria. I've only ever owned a Betta and maybe a goldfish, but I love to browse as I find watching fish relaxing and almost hypnotic. I was very impressed with visiting this shop. It's organized and well staffed. Within a minute of walking in, about 3 of them had pleasantly greeted me with just a non-pressure, Hello. The store is very well organized and the signs are large and well displayed. The front contains all your supplies and even medications. The back, or The Deep, houses the majority of the stock. To each side of the entrance, there are aisles and aisles of tanks full of an astounding array of species, including a few sharks. This can be an expensive hobby, so it was good to learn that you can put major equipment purchases on a layaway plan. For anyone not familiar with that, you can basically save up to pay for an aquarium or expensive piece of equipment while they keep it on hold for you - a great way to avoid credit charges while keeping the item and its price on hold. Whether I just come to enjoy or keep considering purchasing a new pet, I highly recommend coming in to check this place out.

I love this location! I go to other Pet Valu locations at times, but whenever possible this is my…read morechoice. Any time we need help with anything, staff here are quick to offer before we can even ask: anything from helping us shop for and find products, to even carrying heavy items out to our car. I also love that the staff are visibly passionate about pets and their care. Not only that, but the store actively works on adopting out rescue animals. We got a pair of cats from this location two years ago, in fact, thanks to their collaboration with Toronto Cat Rescue. I nearly took a star off for the fact that I sometimes have to drag my husband away from the kittens there for adoption, but I decided that wasn't their fault. ;)

The staff at this store care more about corporate policy then they care about your pet. I have been…read moregoing to this store for years and tried a different wet dog food, my 3 dogs could not tolerate it. When I tried exchanging the food for the regular food my dogs can tolerate they would not accept the exchange without a receipt ... WHO KEEPS A RECEIPT FOR DOG FOOD !! .... Well they just lost a loyal customer over 3 cans of dog food ... they didn't seem to care much .... Good Luck to them ! if that is how they are going to treat a customer !! PetSmart opened a location up the street I will take my business there....