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    Pet Valu

    4.5 (2 reviews)
    Closed • 9:00 am - 9:00 pm

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    2 years ago

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    6 years ago

    Amazing customer service both through their head office and the Newmarket location. Couldn't be happier. Thank you.

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    Jack Russell Network - Now in his forever home!

    Jack Russell Network

    (2 reviews)

    Bay Street Corridor, Downtown Core

    I wanted to warn people about this particular rescue we adopted our rat terrier from…read more There have been multiple issues including the fact that before we started fostering our dog we repeatedly let them know that biting was not something we could handle. The day we pick him up after a 3 hour delay, he is almost microchipped a second time, I'm informed he bites. The other day he snapped at my partner and contacted the rescue about what to do and they showed zero empathy or accountability and said that if I sent photos of him they could put him on petfinder. In their rescue headline it says that coordinators were available for help and guidance however, during my time of fostering I wasn't given any instruction, no one checked in with me and the treasurer of the organization also added pressure for me to sign and pay the fee for his adoption and made a remark that he wasn't my dog until I had signed everything, when I had only started fostering him for 2 weeks. This rescue is full of people who are unfit to work with people and the lack of transparency about his behaviours is concerning for further adopters. It left a bitter taste in my mouth and I feel as someone who has managed a non profit that even if they are operating at capacity they are not meeting the minimum of making sure the homes the dogs go to are prepared. Very irresponsible.

    We adopted our Jack Russell/Chihuahua/Australian Cattle Dog mix from the Jack Russell Network of…read moreCanada (JRNC) in November 2020. This dog should never have been adopted to a city dweller. He spent the first 6 years of his life in a country setting, where he was allowed out for the whole day and only came in at night. When we got him, he had been neutered just a few months earlier, and his tail was amputated. In the shelter he was first put into, he chewed his tail to the point that it became infected and had to be removed. Our home is in the middle of the city, with access to a small back yard, and 3 walks per day. Obviously this was not what he was used to and it was difficult for him to adjust. He was reactive to other dogs, lunging, barking and growling. Walks were never very pleasant. As time went by, he became more frustrated and eventually he attacked our adult daughter. He launched at her with his jaws around her nose and wouldn't release until my husband shouted at him. Fortunately our daughter didn't need stitches, just antibiotics. It wasn't his fault, I had brought a bit of food to him and my daughter bent over to pet him at the same time. According to an animal behaviourist I spoke to, the dog did not attack. What he did was to give a warning. We finally surrendered him back to the JRNC after more aggressive behaviour towards both of our adult children. And then we saw his profile on Petfinder, where they were saying he was good with older children and other dogs. Our family was shocked as we had told them in our email and on the surrender document that the dog should be in a rural home and no children. Our fear is that if he were to bite a child, then he would be put down. He doesn't deserve that. I emailed JRNC about our concerns and the only reply was from one of the coordinators who thought she was talking to the director. We were referred to as being a pain, and that we should be told not to contact them anymore. Please think twice about adopting from this rescue. They are rescuing too many dogs without the proper resources to help these dogs adjust. Many of the dogs are coming from Texas and Louisiana.

    Annex Cat Rescue

    Annex Cat Rescue

    (39 reviews)

    The Annex

    (Disclosure: I currently volunteer with ACR as a foster parent and communications volunteer.)…read more I have adopted two cats from ACR - the first was several years ago to be a companion for my other young cat. I had initially inquired about a differnt cat but after chatting with me about what I was looking for, the adoption facilitator suggested I set up a meeting with Cookie. I spent about 1 1/2 hours at the foster home trying to get a good look at him - he was very shy - I appreciated the 24 hour "think it over" time - and decided from chatting with his foster mom that he would make a good buddy for my cat. I had time to build a relationship with him. Cookie was quite shy when he came but within months he was my companion too. The second cat is a foster-fail. Shadow has been with me for more than a year and had had no contact with people. She would normally have been TNRed but there was no place to return her to. Shadow is still quite skittish and sometimes still even hisses at me but will come right up on the bed in the morning and enjoy cheek rubs and goes crazy playing with Da Bird. She is also best friends with Cookie and he washes her head. ACR fosters have to go through the same process as everyone else so I set up my phone call. Both times, the experience was a good one. The volunteers are honest about the nature of the cat and you know what you are getting. They are also available if additional "settling-in" help is needed. And nothing beats watching these cats, who have come from difficult and traumatic situations, gradually relax and learn to trust (again). Adoption is a life-long commitment, after all.

    No amount of praise I write for ACR could be enough. I found my baby Fiona through their rescue…read moreagency and the entire adoption process was seamless. I learnt so much about Fiona's quirks and habits through her foster mom. When we decide to adopt another Cat, it will surely be through ACR.

    My Kitty Cafe - Interior

    My Kitty Cafe

    (41 reviews)

    $

    Today is International Cat Day (August 8). I am marking the occasion by reviewing a wonderful…read moresanctuary for cats that are ready to be adopted. It's called My Kitty Cafe. It is occupied by the sweetest rescue cats in need of loving homes and the cafe is staffed by friendly folks who are animal lovers too. Their furry feline friends are full of personality, some more energetic (Arlo), some more affectionate (Bailey), and some more sleepy (Mama cat Catronia). A visit here costs an admission fee to pay a visit to this feline cafe especially if you are thinking of adopting a rescue cat. Be sure to read the rules ahead of time. Don't disturb sleeping cats. Don't pick up any of the cats. Bring an extra pair of socks to wear while walking inside. The ratio of people to cats was good which made it easier for guests to get an opportunity to interact with cats that were in a playful mood. Visits are limited to 50 minutes. My timed visit was made easier since I was given a buzzer which buzzed to notify guests that their time was up. The resident fur-balls will be happy you paid them a visit. The cafe's partner is Purrfect Companions of Norfolk Cat Rescue who help rescue cats find furrever homes.

    I really wanted to give this a high rating because what they are doing is really good. We met a…read morebunch of kitties. They were running around and playing. Quick heads up. As other mentioned this is not your usual kitty cafe. You get your drinks, go in and sit in what is similar to a living room. If the kitty's want to see you, they will come to you. We had an unfortunate situation where our barista forgot our drinks and snacks, but overall it was a good experience.

    Pet Valu - petadoption - Updated October 2026

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