I never thought that appliance repair would be so rewarding. But, with "planned obsolescence"…read moremaking newer appliances fail sooner and sooner throughout time, I wanted to give it a shot. I had TWO appliances go out - a non-smart, "old school", plain jane GE fridge, and a Whirlpool washing machine that we love. The fridge and freezer had suddenly stopped remaining cold enough for safe food storage. Serge had the fridge back up with a new defrost heater element module, and it has been going steady for weeks, now. I suspect we may get another 12 years out of this beast. Remarkably, the ice maker is also working like new, again. I guess when that element is going out, it affects much in the whole unit, with the way they circulate the air in these things. Serge explained this very well to me and I appreciate that transfer of knowledge more than anything else. The washer required a new control board and pump. This is in the garage, and Serge was able to determine that rats may have gotten in at some point, doing their chewing thang, and the wires shorted, blowing the pump, eventually blowing the controller. We have since been fostering some feral cats, and rats have been a rare sight, now. Happy to have it repaired. The entire time, I felt in-the-loop. Everything was explained in perfect detail for my level of understanding. Serge took time to hop on his phone and seek alternatives to offer me choices in paths to take. Honest communication at every step. Poor Vera. No one mentions Vera. VERA ROCKS! She was in a happy mood for every call. She took time to go between Serge and myself, if she was unsure about an answer. She never made anything up when she did not know the answer. I always felt in good hands dealing with Vera. Both of these people are good, honest, hard-working people and I hope you will consider Lucid Appliance Repair the next time you are faced with a failing "loved one", instead of buying deeper into the overly capitalist chain of breaking/buying/breaking/buying. Serge is the appliance doctor (and Vera the nurse) that you need.

They have done repairs on two appliances - very good job! The last time, Serge got my ancient…read moreMaytag dryer going again, working better than it has in years! Responsive, reliable and fair prices!

Robin did an amazing job. He diagnosed both our washer and dryer quickly and efficiently. I would…read moredefinitely recommend.

Immediate response!! Robin was great. Took his time and was very professional. The job was a little…read moremore difficult than he thought, but he did it and we are so happy we chose Lux Appliance Care!

John was great and very professional. He fixed the refrigerator in a timely manner, and the cost…read morewas very reasonable. I would recommend them 10 out of 10 times.

Response time was quick, they were confident in their skills in repair, professional and…read morepersonable. They communicated well throughout the process. Would definitely recommend!

Rauf repaired my elderly Mom's dishwasher and he was professional and priced well. My mom is 94…read moreand she really appreciated how kind Rauf was with her and her issues with lack of hearing. Great service!

The hype is all true. Arrived on time, no nonsense, competent and quick! Fixed our washer in less…read morethan an hour, purrs like new. Will use again!

We have used AAR many times over the years. Jimmy Chavarria, who came out today, was another…read moreprofessional and quality technician. We will continue using AAR because all of their technician, like Jimmy, have been reliable, honest, and give great advice.

My Samsung fridge was cold and totally quiet. Action Appliance said they could send someone…read moreexpert in my particular brand named Brian for a miniumum $139 [plus tax] just for checking (even if he did nothing else). Brian came by 4 hours later. He took a few continuity and voltage readings and told me it was a 50% chance it was the controller board and 50% chance it was the compressor, and that a controller board would cost $700 to $800. I told him I would rather just buy a new refrigerator. He collected his fee and left. I proceeded to order a new controller board that I found online for $89 plus tax and shipping, assuming I could install it myself. I have not received the controller board, so I don't know whether my foray into refrigerator repair has been a total boondoggle or not. I will buy a new fridge if I have to.

Just had a great ice maker service call. Dale was efficient, easy to talk to, and he provided…read morevaluable information. Please send him again for our next service call. Thanks. Mike

Super disappointed I went to the subzero-wolf and cove website to find a service provider and C&W…read morewas listed so I set an appointment for a week later input my address and had it emailed and confirm my correct address. Then there system messed up my address so now they can't come out for 2 weeks and I took the day off from work to have this happen. Super disappointed

After a service call and a confirmation that my freezer (ancient) had died, they made me an amazing…read moredeal with a purchase of a new one. Their deal was even better than Costco or Sam's Club. Delivered and haul away the old one was negotiated. Extremely impressive and pleased.

Walt's appliance is an great store for appliance purchase prices are very reasonable they also…read morerepair appliances. Home repairs or you can thank your appliance to the shop repair cost is the best around. The crew explained everything that needed repaired. They also sell parts if you want to DIY . Great inventory on parts and all name brand appliances in stock. Completely recommended for your next appliance purchase or repair.

My dishwasher broke and I was able to schedule a service with this company. I was very impressed…read moreand happy with how fast the results were given with me. I believe it was within 24 hours! Very time efficient. As well as the customer service while I had a concern. The customer service agent Savannah provided great care, highly recommend as it is a company that cares for their customers!

Unethical pricing, poor communication, and misleading repair practices…read more I was charged over $700 for a refrigerator repair that failed almost immediately. The company later tried to charge another $1,100 -- including a 115% markup on a part that wasn't even defective. An independent, factory-authorized technician confirmed that my refrigerator is working fine and that the original diagnosis (claiming four failed parts at once) was completely implausible. They also refuse to include part numbers or details in quotes unless you specifically demand them -- a clear lack of transparency that misleads customers. I've opened a dispute with my bank and reported this to KitchenAid and the Texas Attorney General's Office. Be very cautious before doing business with this company.

Purchased a washer and dryer back in August. Reasonable price and I haven't had any issues with…read moreeither. Looking for a refrigerator, so I will definitely be stopping by to see what they have available

I wish I could give them a lower star than 1 star. Walked into the store today and was not greeted…read moreor anything. I walked around the store and finally decided on a washer dryer set. I informed the front desk that I liked one but wanted to see if negotiation was possible. This lady went back and got an older man who brought a piece of paper with the same price the lady quoted me. I asked again if I could get a better deal please and he threw the paper at me and walked away. I asked the lady this is how you guys treat your customers and she replied I guess so. Please save your self the embarrassment and find a real business. These guys have no respect for customers and no manners.