We have had austins finest clean our 1,000 sqft, two bedroom apartment twice over the past two…read moremonths. After the first cleaning, we were very pleased, and decided to schedule a second cleaning. After returning home from work, excited to walk into a just-cleaned apartment, I was extremely disappointed. - surfaces in both bedrooms had not been dusted/ wiped down (dressers, night stand and desk) - kitchen island was dirty - top of liquor cabinet had not been dusted - coffee table top had not been cleaned - dust and crumbs on the floor were overlooked I called Alexis to talk about what might have happened, and was even more disappointed. She told me that "the dust must have settled" since they had been there hours before, that "sometimes the towels leave lint", and "they don't lift furniture". She assured me that she watched the surfaces get wiped down while I could clearly see that they hadn't been. I was extremely disappointed by the contrived and combative response. I feel completely duped, especially since there are so many competing services at better price points. Attention to detail is paramount in this industry, and apparently austins finest cares as little about the details as they do their customers (see screenshots).

Not impressed. Lacking basic attention to detail and charging wild amounts for services they didn't…read moreeven provide. Charging $130 to clean a 900sqft apartment once a month- not dusting surfaces- huge disappointment. Just don't do it, look elsewhere.

The cleaning was nice, everything was done well…read more The team showed up at 9:24 instead of 9AM, but they charged me starting at 9:15. I was also told they would call me about 15 minutes before they finished so I could come by and look at the place. I drove by after several hours and the cleaners were gone. Unfortunately, I just have to trust when they left - which is harder since they weren't honest about when they arrived. I didn't hear anything from the company until the next day, which is when I learned about the incorrect start time. When I asked about this, they sad the charge was correct even with the adjusted time.

So happy we use Cleaning Fairies to help clean our house every other week. They use the best…read moreproducts and our house always feels so magical after. They are meticulous and thorough. Also very responsive and easy to schedule/reschedule. I would highly recommend using them for your home!

Mint Commercial Cleaning was recommended to me by a friend whom had his offices recently serviced…read moreand made ready my Mint. Carlos and his team are so easy to work with. I have been using them for over a year now for our tech offices and could not be any more pleased. They have never missed any service dates and they offered the most value. When our manager met with Carlos he was very polite, professional and never attempted to upsell anything unlike others. There are no surprises in our billing, or inconsistency with the quality of work. Thank you! I will continue to use Mint for the servicing of our offices. If you are looking to get quotes for routine office cleanings be sure to call these guys!

Our company has used their services since August 2018 twice a week and they consistently do a…read morefantastic job! Their staff have shown a high level of professionalism and attention to detail with very competitive prices. They continually go above and beyond and are a pleasure to work with. I would highly recommend their services to anyone looking for a commercial cleaning solution.

512 Cleaning Services really worked with me to find a time that was convenient for me to get my old…read morehouse cleaned. I was running behind getting moved out and they were very understanding. The cleaners worked with me to get the cleaning done before the end of my lease, as well as, found a time that would not require me to take off work during the week. The cleaning crew was fairly fast and left my old house looking cleaner than when I moved into it. I could not be happier after spending weeks packing and moving. For the modest price and high quality of cleaning it was a real bargain.

Julian with 512 Cleaning always makes sure that service is top notch. He is always a pleasure to…read moredeal with, everything from home cleaning to epoxy floors to TV installation, he does it all!

I've known and worked with Building Stars for over 10 years in the Austin market. Amy and her team…read morehave always been great to work with. Mr. Brown has been doing floor work for as long as I can remember and has great experience with all things cleaning. Great people doing great work!

Buildingstars has been extremely difficult to work with, and they were also very difficult to…read moreterminate our relationship with. Their cleaning service was sub-par, and when I tried to end our contract, it required multiple notifications via Certified Mail with documentation of dates and photographs. Then after our contract was terminated for Nonperformance, they continued to send our accounting department invoices for several months. I would not recommend using this cleaning service, as they make you sign a contract, and it is very difficult to get out of it if you are unhappy with their poor performance.

To update this saga: the company offered to remedy the damaged and missing items ONLY if I take…read moredown my review. I decided to deny offer to ensure future clients know to avoid this company. If they would have done the correct thing, and showed a morale compass this update would have been very different. It's too bad, support local businesses with fair and safe practices. Especially when they are invited into your own home.

The Clean Home Crew is amazing. Not only do they clean my house they also help out business. I…read morecan't recommend them enough!

I am selling my house soon, had a cleaning company scheduled but they bailed on me the day we had…read morescheduled. Searches around and came across "MBM" and they were out at my home the next day. The service was great, the ladies took there time explaining the process and how they conduct the cleaning service. The ladies were very attentive and detailed which made me feel, I am getting the best value for money based on the Easter holiday weekend! My house was left detailed, cleaned, and it shines.

I've used Martinez's Better Maids a few times and they do great work! They show up on time, are…read moreefficient, and offer a very competitive price. The owner Jeniffer is very responsive on Yelp and text and makes sure everything is done well. Highly recommended!

We got all rental deposit back thanks to their move-out cleaning service. And trust me, that was no…read moresmall feat because our moving guys left the floors super messy! We were moving cross country during the huge ice storm this year. Our move-out date kept getting pushed and most of the city was without electricity. Ginger kept in close contact with us the entire week and was incredibly gracious and organized keeping up with our constantly changing date. The fact that she was so fast to respond to our emails during a time of statewide crisis was truly amazing. We weren't able to be at the condo the day the maids cleaned, and I was nervous that a lack of supervision might lead them to miss some spots since we weren't there to answer questions, but my fears were unwarranted. Our landlady saw the before-and-after state of the condo and said she was amazed at how clean it was, considering that the moving guys had tracked so much mud all over the place. We'd sprung for the baseboard cleaning and interior window cleaning and I think that was money well spent. Thank you so much to the entire Austin Maid Service team for being the only thing during the ice storm that went smoothly!

UPDATE: As soon as I posted my one star review, the company immediately reached out and indicated…read moreconcern and requested the email I used. They also provided a phone number and were very willing to talk to me about the situation. That was nice because they could only guess as to the intensity level of how that call would go, but were still very willing to speak to me. They had no obvious record of receiving my email correspondence. I verified the email address I sent them to (as I had directly replied to their correspondence) and they have indicated they are looking for them. Unfortunately, the problem was over a year ago, and I sat on writing this updated review a long time, so it is doubtful they will be found. I cannot verify that the emails were not received, but I know that problems like this occur. I will not question their honesty. The three times I did use them, other than the problems that resulted in the offer for a free cleaning, they did do a good job. They have offered to work with me and make good on their promise. I sincerely believe they will do this. However, I am not taking them up on this offer. Please note they they are doing this in good faith. For this reason I am increasing their stars, (due to this new interaction); they do not warrant an ugly one star review that hurts the business when they obviously are trying to do the best due diligence possible with this very delayed situation and their over all work was good. ---------------------------- I've held off on this updated review, but it is now time. When I was selling my home, I re-hired Austin's Maid Service. They came to clean my house on the day the realtor was coming to take photos. The freezer and ice tray were not cleaned (and I was completely moved out, with no cleaning supplies, so I had to go to a neighbor to get some to clean it myself). Also, one of the cleaners broke a light bulb in my bathroom, forcing me to replace all the bulbs (I couldn't match the other 3 bulbs), which caused me to be later to work than I had planned. Ginger apologized and offered me a future cleaning at no cost. Ginger's email stated: "Thank you so much for this update! I'm disappointed to hear this. What I'd like to offer is if you were to give our company another chance, your next cleaning would be 100% complimentary. We are always working to improve our service and our staffing and we, and I, take that work and effort seriously. I apologize that the service was lacking and that we were unable to get out there in a timely manner to resolve this issue. I genuinely appreciate your feedback and input. If we can be of service at any point in the future, your next cleaning will be complimentary, and then we can simply take it one step at a time from there. Thank you again - Ginger & Co." Well, I reached out a couple of years later, to that exact email and heard crickets. NO REPLY. I tried again. NO REPLY. I tried again. I was relying on this complimentary cleaning for the condo I was moving from. Do not hire this company. If the owner, Ginger, will not honor a written promise of a service, I do not think she will be honorable to any promise she gives to you.