I just got my MINI last week and had the best experience working with Mimi! She was so knowledgeable and helpful and very patient with all of my questions and insecurities over switching from my older luxury vehicle to a much sportier (but infinitely cuter) one. Mimi was very enthusiastic about MINI, but not pushy at all. She knew that such a great car would have no trouble selling itself, but she also cared whether it would be a good fit for me. The hardest part was choosing which one to take home- so many great looking cars! Definitely stop in and ask for Mimi for a good experience from test drive to paperwork to new owner orientation! Best time I've had getting a new car! read more

Awesome maintenance staff. They give you accurate wait times and cost estimates. While they do tend to be more expensive than a lot of other maintenance shops, you get what you pay for. They do an above par job, and they make sure that you are comfortable and taken care of while you wait. read more

I have a 2003 mini with 27k miles on it. It is a second car that I use in the mountains and it has been subject to a recent extended warranty for a faulty power steering pump. I brought the car for the service on 14 August. After waiting for two hours at the dealership for the work to be completed, I was told that the new installed part was defective and a new part would need to be ordered from the factory in Germany. It would take two weeks to arrive. In addition, I was told that my car needed two important repairs: 1) the bushings on the lower control arm were defective and dangerous and 2) the front break pads and disks needed to be replaced. I told the service manager not to do these repairs. I had come only for the work on the power steering pump and needed to think about the other work. I was given a loaner which I appreciate and a date two weeks later when the power steering part would arrive from Germany. I went home. The date came and went with no news from Global Mini. I called and after navigating long holds, transfers and disconnections with your switchboard, I learned that the part had not yet arrived. At his point I was told that it would now arrive on September 11. September 11 came and went. Again no news from Global Mini. Again, I called and went through long holds, transfers and disconnections. At one point, I was told that I needed to talk to the service manager and was transferred to his line. I held on that line for 5 full minutes. When someone finally picked up the line, I was told that the service manager was away on vacation! Beyond this, no one knew when the part would come in. Finally the part did come in and finally, someone did call to let me know that the car was ready. I picked the car up yesterday, September 23. When I started the car, I was very surprised to find that the air conditioner was on full blast, the a/c thermostat was set to 60 degrees and the gas tank was on empty! Imagine that! What was THAT about? Having been told that the control arm bushings needed to be replaced and the break pads were worn out, I took the car directly to a known and respected mechanic in Otto, GA for a second opinion. The car was given a thorough inspection. I was under the lift myself with the mechanic. Guess what? There is absolutely nothing wrong with the control arm bushings! And the break pads have only 50% wear! Prior to picking up the car I had developed an impression that Global Imports was unusually disorganized. But after the experience of being told that parts were defective and in need of replacement when in fact no replacement/repair was needed, I am left with an even more unflattering impression, an opinion that certainly questions the integrity and honesty of the service department and the dealership as a whole. I have mentioned this already to several people and some have said by way of explanation that mechanics are paid commissions for their work. Whatever.... The terms of their contracts do not concern me. What does concern me is reliable, honest work and service. I am sorry to say that these were not my experience with Global Imports. I come from a family of car nuts. I have grown up with and had many exotic cars. Of these, the Mini has been a fun/play car and one of my favorites. Be this as it may, a car is only as good as the service that is available. Given my experience, I do not expect to do any further business with Global Imports. read more

Another fine service experience at Global. Called Lon Miller, my service advisor, about having an aftermarket item installed on my 2010 Mini Cooper S, and Lon scheduled the installation for the next day. I arrived at the scheduled time and the part was installed quickly and efficiently. Always a pleasure dealing with Lon, a friendly and professional service advisor. read more

Although I did not buy my 2012 John Cooper Works Mini ("JCW") from Global Imports, when I moved back to Atlanta I ALWAYS do & will take my JCW to Global for service & improvements. Global's service & parts departments are phenomenal on various levels, my service representative Lon Miller in particular. I've been a car guy for quite some time, with various "toys" in all shapes and forms. My JCW, thanks to Global Imports and Lon Miller, is perhaps the most spoiled (and lucky). read more

We bought a 2007 mini convertible three years ago - first two years were great. then.... We have spent $3K in the last 4 months trying to find and resolve issues with the EML light, throttle body, 02 sensors, catalytic converter, etc. Can barely drive the car without it going into "limp" mode. Neither Atlanta Dealerships / service centers have been helpful. When we checked into trading it back in, they insulted use with an offer of 15% of the original sales price just 3 years ago. You know there's a problem when the staff's response is that "anything prior to 2015 is just #$%@". Once we get rid of this one, we will never go near a mini...or their dealerships....again.... read more

If I could give ZERO I would!! I traded a car to them straight up for a pre-owned Mini on their lot Title for Title.....or so we thought. We have been waiting for 4 months to get the title to the car they sold us and we've received nothing but LIES as to the reason we don't have the title yet. Ignored e-mails, excuse after excuse. I finally went in person after receiving my registration notice for the car we traded. More excuses and lies. Marvin, the general manager lied that he didn't get my e-mails. Title department is useless and no help. I curse this car every day I walk by it in the garage to get to my car. That's how bad our experience has been. Still no title and running out of options. read more

I've been looking for a used car for the last month, so I've been to a lot of dealerships recently. Looking for a car is a grueling process - made especially harder with a global pandemic - but I needed a car for my job and Global Imports MINI was my last ditch effort. I was happy to see all employees wearing a mask as soon as I walked in; at other dealerships, I had to ask employees helping me to wear one and didn't feel comfortable working with people not wearing them. They also offered sanitizer as soon as I walked in highlighting safety as a priority much more than the other places I visited. We were first helped by Raymond, who was very kind and listened to all of our needs. Then we were helped by Mark ("MJ"), who saw us through the end of the car-buying process. Both were patient, kind gentlemen willing to answer my several questions as I am a first-time car buyer. I felt supported rather than pushed to buy a vehicle. I'm so glad I bought my first car here! read more

Worst dealership ever. Sure, they're all friendly and attentive when you're buying your car - but the minute you buy it, you can kiss customer service goodbye! The service department is completely amateur. In my most recent need for service I have waited more than 48 hours for simple return call. During my last visit (a tire change and rotation) I sat for 5 hours before I had to track someone down only to be told they didn't even have the parts needed in stock and that they need my car overnight - but oops, all the loaner cars were loaned out by lunch. DO NOT BUY A CAR HERE - put your money in a place that will value not just the sale, but the customer after the sale. These guys are a joke. read more

I will start off by stating that I have never experienced such a high level of customer service from ANY industry in my life let alone a car dealership! My first dealing with GI was in 2008 when I would take my 2006 Mini Cooper S for repairs. HIghly competent and courteous. I was blown away! My most recent encounter was yesterday when I took my 2011 Clubman S for routine maintenance. Marquis was an immediate confirmation of my memory of GI's level of courtesy and commitment to their customers. Though I went in for maintenance on my 2011 I left later that day with a 2009 JCW (what I've always wanted). No pressure at all from the staff. Phil D. was my salesperson. Again professional, friendly, and not the least bit pushy. I would recommend anyone wanting to buy or bring a Mini in for service to go to Global Imports Mini! read more

I purchased a shifter cable from the parts department at Global Mini. The part was defective out of the package. The parts manager would not replace the part. He stated that in order to replace the defective part I would need to install it on the car, have the car towed to the dealership and then they would have a mechanic examine the part and only then would they consider replacing the part. I asked him why didn't he just have one of his mechanics take a look at the part as it was on the counter in front of him. He kept insisting that it was BMW policy not to replace parts unless they were on a vehicle. I called BMW customer service and they confirmed that BMW does not have this policy. It is a policy of Global BMW/Mini/ Sonic Automotive Group. I will never do business with Global BMW/Mini again in my life. Global BMW/Mini is also not a BBB registered company. I wonder why? read more

I had a great experience here after my BMW was in a accident while out of town. I had only been driving my car for maybe 3 weeks. Mr. Cary Dingler took great care of me. He helped tremendously with making sure not only the body shop took care of my car, but did all he could to assist when "the other insurance company" tried not paying for damages that were rightfully owed. It was a mess and I'm just glad I went to Global Imports first. Thanks to everyone that helped with these repairs. Y'all did a great job! read more

Traded my 2007 Mini Cooper S for a 4 door 2015 Certified Mini Cooper and had the best of help from TYLER. From the beginning, he was very intentional and consistent in following up with reminders for appointments or any updates(even when i flaked out a couple times). When it came down to actually purchasing, he was EXTREMELY helpful in making a smooth transaction happen. Thanks TYLER! :) When it came to the messy paperwork, MATT did an awesome job! MATT was extremely detailed in explaining each thing, while still being able to cut through the stack of paperwork in no time! Overall, when it comes to trading in my car in the future, i will definitely be coming back to Global Mini. read more

I was contacted by a mini rep,(by phone) to trade in my 2014 mini for a newer model. So I chose a date and time to visit. After driving for over an hour to and from the dealer, I was suppose to meet with a manager as stated by the rep(a manager). But instead I was pass to yet another sales person,(I already have one), who tried to sale me everything except for what I wanted (very frustrating).Time,effort,and energy waisted. This is the 2nd and last time being let down by global imports. My MiNi and I will proceed else where...I felt I was lured in under false pretenses... read more

If you own a mini in the Atlanta area this is the place to take it and Josh is the person to see. His service is excellent and he is one of the nicest people to work with. Global Imports has a huge asset in having them on their team. read more

In 2002 I purchased one of the first Mini Coopers. I was prepared for a few bumps along the way but not as many as I had. I can honestly say that the mini is fun to drive and really fits my lifestyle as far as size, and gas mileage goes. Other than that, I have little to say about the mini and the service I received over seven years from Global. There are two most recent events I would like to highlight that really define my experience with Mini Coopers and Global Imports Mini service. The first was when we had to get the entire rack and pinion replaced. One would think that when having the parts replaced that align the car, alignment would be included in that cost. However, Global wanted to charge me an extra hundred dollars or more to have that done. Any sane company would have not only covered that, but at least included alignment in the cost of replacing the parts. I truly feel sorry for the people that paid extra for a service that should be included in the cost of replacing these parts. I refused to pay the extra money and went to a local place that could align my car for fifty dollars. A cost of time and money that I should never have had to deal with. The second event being that the window regulator in my passenger side window died and we had to replace that. We worked with a girl named Tara when we brought the mini in for this service. The job was done quickly, and that was one of the first times I have been able to drop off my car in the morning and pick it up the next morning. That was great until I discovered the door had not been put back on correctly and the covers of the inside door handle pop off when someone opens the door. This was completely unacceptable and made me livid. We paid over four hundred dollars for this to be fixed and someone could not take the time to put it back on properly. Once I realized this I immediately called Tara directly and explained my problem. I also explained that I could only come in on a Saturday because at the time I was not available to drive to the north side of Atlanta in the middle of the week. To this she told me I should not bother coming on a Saturday because Global's service was very busy that day and they could not make time to take twenty minutes to fix a mistake Global made on a Saturday. Just recently, nearly a year after the repair, and after extensive email conversations back and fourth with a person at Global did my door get fixed properly. It is completely unacceptable for any company to treat their customers this way. I would like to make the point that I am not complaining about the extensive work that had to be done on my mini, although, I do feel like the parts wore out sooner than they should have, I am complaining about the poor service I received over and over again from this company. Save some money and get your mini fixed somewhere else. Or just don't buy one to begin with. read more

Oh, Mini, how I do love thee. Global Imports, however, I do not. I had a tremendously wonderful sales experience there when I bought my 2006 Mini, and I loved that car (and still do, even after trading it in 1 week ago today). That day, December 15, 2006, however, was the end of the good times. The service department was atrocious. I left there 2x in tears because the service advisor person treated me so badly, not to mention telling me that I needed repairs done that 2 mechanics after the ones at Global told me that were not needed. They also managed to "install the battery incorrectly." I am not a mechanic, but if you can tell me how that happens with professionally trained people, I'll give you a dollar. While in Paris this past November, I decided that I really wanted a MINI S, so I began the process of looking at financing options and whatnot. I really didn't want to go back to Global, but was convinced otherwise by those near and dear to me who argued on convenience (they are less than 5 miles from my house) and the memory of that positive sales experience (Go Neil!). So, I was emailing the "Internet Sales Manager" and arranged financing and all kinds of good stuff. I went in to get an appraisal on my beloved car ($8000), and then was handed off to Dean. Dean attempted to allay my concerns about the service department, going into detail about how they had cleaned house and that he "guaranteed" my experience would be better. He told me that there were only 2 2012 MIni S models that had what I was looking for (1 in port and 1 in IL), and that if they weren't available, I'd probably be better served if I ordered a new car. He promised to call me back on Thursday, Friday at the latest. Thursday came and went, and so did Friday, so I called him. And on Saturday, I called him twice. No call back. So, Saturday night, I got on my computer and found that my perfect MINI did in fact exist, and it was in Jacksonville. I emailed the dealership there to confirm that my eyes didn't deceive me, and a week later, my husband and I drove to Tom Bush MINI in Jacksonville and had a phenomenal experience purchasing from them. And they gave me a significantly better trade-in on my beloved 2006. Guess what? I'm Global Imports free and loving it! :-) Dean did call me back, by the way. 4 days after I bought the car, and 11 days after he told me that he would. Is there anything he can do to make it right? eh. Methinks not. read more

I've had two MINIs serviced at Global Imports over the past seven years. I wont be returning to Global, here's why: - They're quick to recommend repairs that produce income for Global Imports, but seem indifferent about providing good care for your car. Example: they recommend an alignment (almost every time I bring the car in it seems), but I have to remind them to rotate the tires. Last time they didn't even rotate them despite my request to do so. A minor issue to be sure, but tiresome (sorry for the pun). - I've found GI to be more expensive than other alternatives (even before the many independent repair shops started sprouting up around Atlanta). This is why I've never purchased a MINI from them (I bought my first MINI at S. Atlanta, the most recent in Nashville). I'm sometimes amazed at what finds its way onto my invoices from these guys. An extra $30 "shop charge" for rags (?) during an oil change (removed after I complained - but it was never mentioned until then). A $150 charge just to look at an issue if the car is out of warranty (but that charge wont cover providing detailed diagnosis of the problem), etc. I just never felt comfortable around these guys - I would advise scrutinizing your itemized invoices each time, as its often an adventure figuring out what is legit and what is just an attempt to gouge some extra profit from you. - Generally low quality control. Example: during the last service they forgot to reset my maintenance reminder on the odometer. Not a big deal, but a pain in the ass if you're trying to figure out when to get the next oil change. I'd like to think they were embarrassed by this, but i really don't think it was of any concern at all, judging by the general "tude" I got from staff there. I've used MINI of S Atlanta for service, and the experience is generally better - not dramatically better - but at least they offer the convenience of the airport service (great if you're a frequent traveler). I am intrigued at the new independent shops that appear to be good options in Atlanta metro. I've had a conversation with a couple of them - both were quick to point out how many "Global refugees" they're now servicing. Both also mentioned what one reviewer pointed out here: repairs suggested at Global are often over-diagnosed in the interest of soaking customers. I realize that's a self-serving thing to say coming from a competitor, but to be honest it seems consistent with my own experience there. I hope the great MINI brand can keep dealers like GI from running off too many MINI fans. read more

Made a decent purchase. When I asked the sales rep for help programming and setting up my car I was told to go online and watch videos! It felt like being told, "Go Fetch!" I complained that the follow-up wasn't great in a survey and receive a call from the rep who says, "What do you want?" Shocked, I said hello. His response, "We got your survey. What do you want?" I shared that since he was the rep he might be in a better position to know what I might benefit from. He offered nothing. Weeks later is rained like a monsoon all weekend & suddenly I found I had a virtual pool in the trunk of my less than two month old Certified Used car. The took it & set me up with a rental no problem. Went to pick it up and opened the trunk to find it still wet with the addition of mold... Classy. They are still working on it and were very friendly... With one incident with sales and one with service I'm so praying things improve!! read more

I came with an appointment I had made the week before with a young woman from service on the phone. When I was explaining to her the reason for my appointment she clearly did not understand and apparently did not set up my appointment properly because when I came in they could not find my time. Fortunately, they were good service people and allowed me to get serviced. I think people who pick up the phone should know a good amount about the cars at the dealership they are working with and if not at least ask about it to explain to the customers better. I came in thinking that my car would be fixed and serviced but only to be told that they have to order the part first and I would have to wait until the end of the month. I wish I was told this initially because Global Mini isn't exactly a close drive. However, I was still served properly. The service took a lot longer than expected but because they also did a 25 point spec on my car to see the issues and explained to me about my car problems. So in the end they came through and were very helpful but initially it was a bit of a pain to realize that I drove all the way to get my car fixed but couldn't. read more

I bought a mini there 7 years ago, the transaction and the first couple years of service were great but that is where it ended. The service department tapered off in the past 3 years and we were VERY close not buying another mini. We went there and they acted like they wouldn't give us the USAA discount and no negotiation on the price even though we were repeat buyers (got several hundred off the first time) and spent $20,000 in the service department over 7 years. Got a quote that had $600 in junk fees like Permaseal (bogus protection). Went to Mini of S Atl and got a better deal, no more Global for us as the other mini is moving closer to us in Kennesaw read more

Bought a new 2012 Countryman @ Global Mini in Dec 2012. Hit a deer in Dec 2013. Local collision center did repair (Habersham Collision). Collision ctr needed help with air bag censors. Called Global about sending car to them....they REFUSED to look at the car even though it was purchased there. Century Mini in Greenville, SC. said they would gladly do the work. They completed the work quickly and successfully. I am very unhappy with Global and would NEVER reccommend them to anyone. Why such and inconsistency in service within your organization?? Have a call in to Joey Tucker (svc mgr @ Global...left voice mail). Had nice chat with Dillon @ Centruy thanking him for his service. V M read more

My favorite car buying experience ever! I have purchased two Minis from Global and have always had both of my cars serviced there. Lon Miller has always taken great care of our cars and is an absolute pleasure to deal with. We'll never go anywhere else! read more

I had a great experience buying my car from Global. My salesperson, Sergei, was great and I found a car that I love with great financing. Unfortunately, I had to use their service. It is always a hassle to get an appointment. On my first actual appointment, there were charges for my "free" service because I brought it in too early, but no one told me that before they did the service. Today, I had several lights come on that the manual tells me I need to stop driving the car and car and call the dealership. I did, and they made an appointment with me for 5 days from now. (Maybe not such an emergency?) I work, so I asked if I could drop of my car early or late, and they said "no" that I had to make an appointment to speak with the service advisor, and I could not drop off early. I, also, asked if they had a loaner program, and they said not for regular maintenance. I asked if I could pay for a loaner, and they said they have a shuttle service, but I may have to wait on the shuttle for quite a while if they were busy. They did not have a loaner that I could pay for. What kind of service is that? When I bought the car, they make such a big deal about their customer service, and how "customer friendly" they are to their customers. So far, not so much! read more

If I could give this place zero stars I would. Called to get appointment for service for our 2007 mini as it was due for oil change and we had brake light come on. It took 2 weeks to get appointment so we could get loaner car. Got there and NO LOANER! I just lost a day of work. They did not seem to care at all about that. Then they say I need new brakes and rotors. I just has rear brakes done 20,000 miles ago and I only have $45,000 miles. So my oil change, tire rotation and new brakes cost me. $1,400!!! Never again will I own a mini. Then they tell me I need a multi check service where they check many things to the tune of $128.00! I ask them for a list of what they did for that charge. I want proof of what they checked and the result. Well guess what they call and say we are trying to track this down. RIGHT! This means they did not do it otherwise it would be in their system! They tell you that you need this multi point check and you never know if they did it but they sure get their $128.00. They said if they cannot find the list of items they will refund our $128.00. So what I want to know is did they ever do it? My bet is NO. BUYER BEWARE of this place. read more

My check engine service light came on and so I made an appointment. When I made the appointment, the person who scheduled it didn't mention the $99 diagnostic charge- so it was an unpleasant surprise when brought the car in, but then I was stuck. It turned out that my car just needed a software update - there was nothing wrong with the engine. They unapologetically wouldn't budge on the fee. This seems not only unfair but unethical - I thought I was in some kind of danger. I have been using their services for 5 years - all the fees and services I have willingly paid over the years as a faithful and happy customer - only to feel taken advantage of and nickel and dimed. I will be bringing my service needs and business elsewhere from now on. read more

This dealership has some of the most deceitful, rude and dishonest people working for them that I've ever had to deal with. Not only are they outrageously priced, how's $600.00+ for an oil change &a few filters sound?, but they will deliberately lie to your face. I've never written a review before but people need to know what kind of low lifes they'll have to deal with if they still decide to buy their mini here, or are thinking about bringing their vehicle in for servicing! Please, take your business elsewhere, you'll save yourself a ton of money & a lot of aggravation! read more

Global mini collision had my mini for 3 months to replace one door on my new car!!! They provided inaccurate information about when it would be ready on a weekly basis. They got tired of hearing from me and did not always return my phone calls. Nobody seemed to think it is out of the ordinary to have my car in their shop for 3 months with NO information about when it might actually be ready. read more

As a Global BMW employee, I wasn't expecting anything when I went to purchase my MINI. Neil Woods proved me wrong. He was more than helpful in answering my questions and making sure we found the right MINI. I left feeling informed, valued, and that I had found the perfect car. I interact with salesmen daily in my job, but Neil took customer service to the next level. read more

Service Department goes the extra mile to make sure you're happy and that they have met or exceeded your expectations. I will continue to take my 2012 Mini to Global for service. read more

It's a great experience this time. Lon was very patient and helped me check what I need to change and what the problem was. Got my car back the next day and was provided a loaner vehicle so I could still commute while waiting on my car to be fixed. read more

I had a yearly oil change appointment here on a Tuesday morning and it took about 6 hours to complete due to my requests (for them to look at the air system and to replace windshield wipers) and a recall which needed to be done. Jermaine was very prompt & helpful throughout. He even vacuumed the trunk! I also did not wait for long since I was given a loaner car. When I got my car back it was super clean in (they washed rubber mats & vacuumed) & out. My mini smelled minty & I was very happy :) read more

Great service. I was referred to the service rep by the sales rep even BEFORE i arrived to the dealership so everything was already rolling when i stepped into the dealership. Love their text system and effort to build customer relationships. Very happy with my first service experience. read more

I had a great experience with the service department at Global. Lon discussed everything in detail (and in terms I understood) that needed to be done, was very friendly, and even gave me updates as I waited. Sometimes 2 hours can feel like MUCH longer when you're waiting, but the seats were comfortable, they had K cup coffee, and everytime I picked my head up from my book to look around it seemed like they noticed and Lon came back with an update. I don't know much about cars, but I feel good leaving my service in the hands of Global - they tell me what needs to be done and why it's necessary. read more

I bought my first mini in December 2011 from Global Imports. I had stopped by late one night and spoke with Dean about purchasing a mini. I had 100 questions which he gladly answered. He had so much knowledge about Mini's. I was very impressed. I work long hours so it was great that Dean and the finance manager told me to stop by in the evening, that they would stay longer so that I could fill out the paperwork to get started. Dean kept me informed every step of the process. On the day I was approved they stayed after hours. Dean came in on his off day (during the holiday season) when I picked up my new Mini to walk me through all of the closing documents and actually show me everything I needed to know about my new Mini. He even set up my cell phone to work with the on board computer so that I could call my husband on the way home. This was the best sales experience I have ever had! Jaime was great throughout the closing process too. He suggested items that were great for maintenance planning. Thank you Dean! I had purchased the additional stripes so I had set up a appointment with Marquis to take in my new Mini for the final touches. WOW, Marquis is honestly the best customer service representative any company could ever want on their team, my experience was better than any company I have ever done business with including Apple . He called me right away once my Mini was ready for pick up. Motoring..... I stopped by GI late one evening on my way home after I realized I had a nail in the side my tire to see if they could install a new tire. Everyone had already left for the day. Marquis asked if I could leave the car because it was unsafe to drive. he told me he would get it taken care of. Marquis constantly kept me informed on the progress of the repair And he made sure it was ready in time for us to go out of town for our 10th anniversary; on our first road trip in the Mini! Marquis is the best! I always love visiting The team at Global Imports! My husband told me he wished Ford offered the same level of service as Global Imports. He has bought 4 from them. Now I have him thinking on a Mini. See that is what exceptional customer service gets a company. Motoring.... The Wiley's Motoring.... read more

My experience was great. Tyler is the best. My first Mini. Tyler was very detailed they were closing in 30 min. He was never in a rush. Thanks Tyler and the Mini team. read more

Buying a car is not something most people look forward to-the haggling, comparing different dealers (service/price), etc. That being said, Rick was an exceptional car rep. From the time I called to let him know what I was looking for, he made himself available via text, email, and phone. Not only did work hard to meet my financial objectives, he put me in a Mini Countryman that was far nicer in amenities (for the same price) that a Mini competitor in the local area. I was very happy with the service as a buyer and hope the level of excellence is maintained when it's time for maintenance. Highly recommend asking for Rick Massey when you're in the market for a new Mini! read more

In and out-quick and as scheduled. Lonny was great, helping me out in the extras to make sure my visit was top notch!

I have been a customer of Global Imports Mini since 2010 when I bought my first Mini. I bought my second Mini from Global this summer. What keeps me a Global Imports Mini customer is the level of customer care and satisfaction the staff has towards its customers. I have the same service representative, Lonnie, since 2010 and will not change. He is knowledgeable and always helpful to finding solutions to my questions and needs and to accommodating to my schedule. read more

I have had my car serviced for years at the dealership, primarily because of the difficulty most people find fixing BMW products and the attentive service I've seen. My most recent encounter has truly disappointed me and changed my opinion of the company. My car had recently been in an accident, I chose to get it serviced at the collision center. Catherine helped me through my process and was absolute great and informative. However just a week after having my car back I had some issues I called the collision center and I also spoke to discount tire. Two new tires later and I was headed back to the dealership for a new alignment. In working on the alignment they found an issue with the rear bulb. My service advisor Josh called me and told me it would cost close to $300 for a repair. A price I was not expecting to pay on top of a new alignment so I called my insurance company, they reopened the claim and told me they would handle the payment and have already spoken to someone at the dealership therefore do no worry about it. I called back to speak to Josh and he was already gone for the day. Therefore I did not worry about it. However it was not resolved. I went to pick up my vehicle and saw a bill. I spoke to another service advisor on duty. He said he had no information regarding anything to do with my vehicle therefore he called Josh and said they would resolve it in the morning. I left gave them my information and received a very negative call from Josh the next day. He spoke to me over the phone very patronizing. It is disappointing when I have been loyal and kept my business with the establishment to receive this kind of treatment. Instead of addressing the situation negatively I would of hoped that he approached it in a neutral way and tried to get more information to configure payment. In addition he highlighted and questioned why I made him come to work on a Saturday. Unfortunately we all our extended at our places of employment from time to time and we don't like it but rule number one is to NEVER express those attitudes to your client. It's truly bad for business. It is very unlikely for me to continue to go to mini for my issues outside of extended maintenance plan coverage. read more