Sean McLaughlin, Finance Manager with this business gave me the run around for over 30 days on an issue I had with my Porsche Panamera. When I spoke with him yesterday, he claimed that he was not employed by Global Auto Showroom when I purchased the vehicle less than 1 year ago, however, his Linked In account has that he has been with the company since November 2015. Therefore he lied. Sean McLaughlin is a liar!
He hung up the phone on me, then did not answer when I immediately called the dealership back. He was extremely rude to me, and he refused to tell me who the owner of the company was and/or who the legal counsel for the company is so that I can speak with someone who is not a professional liar.
Sean McLaughlin told me over a 30 day period that he was looking into my warranty and situation, yet when I spoke with him yesterday, he told me he had not yet had a chance to get my file back from the 3rd party company that Global Auto Showroom sends all the files to once a customer buys a car.
All he was doing was procrastinating hoping that I would stop calling in about the issue with my car.
If you can, you should buy a car from the Mercedes or BMW dealership over this bad and poorly managed company. The fact that this company has this guy as a GM is extremely sad. Sean McLaughlin is known to up-sell warranties on their vehicles at the time of purchase when someone buys a car from them, then when an issue arises and something is needed for the warranty and claim to be submitted successfully, he will NOT back the customer. In fact, even though a 5 year warranty costs $3500, Sean McLaughlin will say that he cannot help and he does not even have the purchaser's file anymore nor can he obtain it.
Meanwhile, the Mercedes Dealership will give you a loaner while your vehicle is being fixed, always keep your file, always treat you like a customer. Do NOT ever buy a warranty from Global Auto Showroom.
Sean McLaughlin knows how to charge an additional $10,000 in warranties that he knows will later give the customer problems when its time to put a claim in for the warranty.
I was patient for over 30 days waiting for Sean McLaughlin to remedy the problem, but instead I got laziness from him and a lot of excuses. If Mr. Khader reads this review, please contact me directly so that we can talk about how you need to find a better GM than the unprofessional Sean McLaughlin who does NOT have integrity. During my dealings with Sean McLaughlin, he showed he is not sophisticated, he is not detailed oriented, he is not professional, he is not reliable, he does not show respect towards the customer AFTER a car is purchased, he is not thorough nor is his memory accurate.
Go first class, and go directly to the Mercedes Benz Dealership instead of this fake shell wannabe dealership who has high turnover in employees and problems with their paperwork and problems assisting people when its time to file a claim on a warranty that I should have never wasted money on being that I now see and realize that the dealership will not assist in a claim under a warranty that they originally sold. read more