Negative reviews are a little extreme I see. I am a business owner and know how day to day…read moreoperations go. Sometimes the phones are busy. Sometimes you can't get ahold of who you want...at the exact time you think is best for you. The truth is, they are awesome, they are busy, but when you are in touch with someone, the service is outstanding. Yes, I did have to wait for back ordered parts and sometimes call back a few times. The end result is what matters. Everything was taken care of and they went above and beyond to make sure the finished product is what I expected. I would never want to be in customer service because for every one great review you get the complainers who just simply don't understand that the world is not a "your way right away" truth. Eric Erkckson was my collision representative. He was the nicest and straightforward guy out there. Thank you Eric for taking the time to make sure I was taken care of and understanding my concerns. I just wanted to leave a review for the team that really don't deserve the negative comments I read.

WOW it's NOT all big bows and sunshine at this dealership. I had to buy my own bow so just stop!…read more BUYER 100% BEWARE CUIDADO, COMPRADO SEVERE operational dysfunction so bad that they are in violation of multiple explicit provisions of Florida Statutes § 320.27 (Motor Vehicle Dealers) and Florida Statutes § 501.204 (Deceptive and Unfair Trade Practices Act - FDUTPA). Ryan Overstreet asked me to REMOVE my GOOGLE REVIEW, my 100% honest account of how they sold our trade without the proper NYS Gifting form because it was illegal. My negative review brings their stats down and calls them out on their deceptive sales practices! From what I understand after the past two months of doing my research, Google Reviews are pretty damn important for a car dealership. DID YOU KNOW: Dealerships can request your google reviews to be taken down and you will never know unless you go incognito! Since Ryan knows how to manipulate the Google reviews process, and KNOWS a "Local Guide Review" takes Relevance, he has "local guides" put these "great reviews" out there to override the negatives. How "real" are these local guide reviews, Google? Does the Dealership CREATE these factious profiles just to override negative reviews? Hummmmm? Why does this dealer has a review rating of 4.3 on Google, but less that 3.4 on DealerRater and less than 1.9 on Yelp? THANK YOU YELP for allowing us to tell our story without being manipulated by the dealership to take it down! Negative reviews tell you the true story! Positive reviews just make the dealership look good and now after doing 2 months of research, I have learned can be easily manipulated. DON'T BE FOOLS. Read the NEGATIVE reviews. Clearly these guys (mostly all male dealership-stereotypical car dealership), are experts at the ole "BAIT & SWITCH and in my opinion, Ryan should just teach classes in this because he's the GM ringleader expert! There are only a few women that work at this dealership; one that answers the phone and another who responds to reviews. Why are these positions not given to a man?? I'll let you think about that one for a bit. SITUATION: We traded 2 vehicles in for 2 new vehicles. My first new car purchase (no lease) at 57 years old and I deserved it after raising 4 children and working a high stress job, even holding 3 jobs during my children's early ages while pregnant. They took trades, didn't get the required gifting form for one of the vehicles and the story has been a 2 month NIGHTMARE! I'm a pit bull and will fight to the end so I am in for the long haul and will try my hardest to get Gettel Toyota of Bradenton held accountable for their deceptive business practices. I flew from NY to FL after the trade was restructured and they took a $1,500 payment as a deposit. Gettel knew I was coming but illegally sold the trade to a third party. When I arrived at the dealership, they had me sign the proper cash deposit Gifting Form, then isolated me in the office, had another manager come in, to tell me they sold my trade and they would get me a rental car to drive home. WOW again! THEN ON TOP OF IT, they pulled me into another office with Yarel (who was really nice by the way) and tried to get me to sign my life away and give me pennies. I REFUSED and left back home to NY w/paperwork in hand after crying at the dealership for hours trying to figure out my next move (I was supposed to be driving home at this point). If you value your money & especially your time, GO ELSEWHERE to get your Toyota. If you like playing games (hope you're great cuz these guys are experts), sitting in a dealership for days, then by all means go to Gettel Toyota of Bradenton. I would have loved to leave a great review but the amount of mistakes that STILL keep occurring is unfathomable, after being ghosted and referred to their attorney? After spending $125,000 all in, I need to be honest for you hard working Floridians who are getting ripped off. My sales guy Mick - TOP NOTCH and so was Sebastian! Rey, moved from Sales to Finance; sweet kid made to stay past 12am; Jon threw him to the wolves instead of mentoring the poor kid! Let's be honest because Gettel Management and Dealership as a whole is NOT. Sales guys are supposed to make you feel all warm and fuzzy! How do you think (according to Jon Cruz), this dealership sells over 300 cars per month (or between 10-15 cars per DAY)??? Fast talkers. They will do whatever to sell you a vehicle! Period. WHAT CAN WE DO TO GET YOU INTO THIS CAR TODAY? The operational end at Gettel Toyota of Bradenton is a complete disastrous failure and should be closed immediately for full and proper training in the back end. Period. Who doesn't feel great after getting a new car? Unfortunately, me! It has been 50 days of aggravation but DMV will hold them accountable. BUYER BEWARE and heed my warning. Take your business elsewhere.

We just bought a used car from Firkins Used Cars and it was the best experience we ever had buying…read morea car. Dwayne Josey was very helpful and got the car through the service department for a test drive so fast. The car had just come in and my son knew he wanted it. Dwayne was incredible and got the deal done right away. I strongly recommend.

From the owner: Firkins Auto Group, has been selling new and pre-owned vehicles in Bradenton for over 65 years. All…read moreof our dealerships are family-owned and operated. We also have a long-standing tradition of supporting our community and staying active in local organizations. We are proud of our reputation as “The Low Price Leader” for Manatee, Hillsborough, Pinellas, and Sarasota counties!

Terrible!! Did not want to make a deal! On Black Friday!! No costumer service!! Went to Brandon…read moreHyundai and had a great experience!!

Had a negative experience here after a sale man didn't really listen to what we were looking for,…read morewhile that happens and we were frustrated the bigger problem was the attitude of the girl at the front and whoever put us on spam call lists within a half hour of leaving, very unprofessional.

We went to Hendrick Honda of Bradenton last week and four different sales people saw us and did…read morenot wave or say hello. We walked around and then left without anyone saying a word to us. We left. We went to Honda of Sarasota and they were so unbelievably rude and high-pressure that we were not even allowed to test drive a vehicle unless we agreed to talk to their finance people, which we did not want to do. We tried repeatedly to ask to test drive and look at a vehicle, but Elvis Diaz refused unless we spoke with finance, and so we finally left and we will never return. We will also warn others away from ever setting foot at that dealership. We returned yesterday to Hendrick Honda and Mr. Pernell Engram was very polite and showed us the vehicles that we wanted to look at, he let us take a test drive, and was no pressure, he allowed us to take our time and compare vehicles. We want to thank him for being so helpful!

Needed service and some work done on my AC which was under manufacturer recall. Had a bunch of…read moreissues, and Tammy was fantastic , texting us and figuring out what needed to be done. Everything good now.

I don't usually leave reviews, but this experience felt misleading and unprofessional from a…read morepricing standpoint. I was originally quoted one price for the repair, but later I was told the cost went up because I "needed hoses added," with no clear explanation or proof provided for why those parts were necessary. There was no documentation, no visual inspection shown, and no real breakdown to justify the added work--just a verbal claim that it was required. On top of that, the final charge ended up being more than 3x what the same OEM part is listed for at Ford, which raises serious concerns about how the pricing was marked up and presented. The issues didn't stop there. This happened on a Friday. I was told my car would be ready before 4:00 PM, but around 4:30 PM I only received a last-minute text update. I arrived at approximately 5:09 PM, and the shop was already closed. There was no one available, no way to speak to anyone, and no reliable way to get updates or access my vehicle. Because of the timing and the fact that it was already Friday evening, my car would have been stuck there all weekend until Monday, which directly affected my work schedule. I had to go out of my way to find and contact the owner myself just to avoid being left without my vehicle for multiple days. While I did get my car back, the overall experience felt inconsistent, poorly communicated, and not handled in a transparent or professional way

When requesting a quote for repair services, it would be more expedient to receive it in writing…read morethan to have to call them and possibly bring in the vehicle.

Very great collision center friendly staff and technicians extremely happy with their dork car…read morenicer then new thank you there manager above expected

I would not recommend bringing your vehicle here for repairs.I paid over $4,000 to have my air…read moreconditioning repaired, but it never worked properly after the repair. I brought my car back multiple times, and each time I was told that nothing was wrong. Meanwhile, I was still driving around sweating while they insisted their diagnostic equipment showed the system was operating correctly.Eventually, the air conditioning failed completely. When I returned, I was then told that the original repair was not the only issue and that I would need to spend an additional $6,000 to fix the problem. Their explanation was that the $4,000 repair should have fixed the air conditioning, but there were other problems they were unable to detect when I first brought the vehicle in.What is most frustrating is that I paid for a new compressor and a major repair, yet the air conditioning never worked properly from the day I picked up the vehicle. Now I am being asked to spend thousands more to correct an issue that was never resolved in the first place.The staff did communicate with me about my vehicle, but the message was always the same: there was supposedly something else wrong. Instead of finding and fixing the problem, I was left with a repair bill, a non-working air conditioner, and a recommendation for even more expensive repairs.Overall, I feel that my concerns were not taken seriously, my issue was never properly resolved, and I left feeling taken advantage of. Based on my experience, I cannot recommend this shop.

We walked around for a half hour and not a soul was helpful at all. The half the cars did not have…read morea price on them and most of the cars were overpriced.

I just got back to Los Angeles after flying out to see a car at Classic Cars of Sarasota…read more I wanted to thank Paul Meegan for his professional assistance in helping me make an informed decision. He provided information I needed about the car, helped get the car to a mechanic for an inspection, and came in at a special hour so that I could see the vehicle. My experience was great and made the process enjoyable.