I scheduled my maintenance appointment (oil change) for the first thing in the morning since, in…read moreprevious experience with maintenance appointments at dealerships, even very routine things seem to take quite awhile. This was my first time coming to this dealership since I recently moved and didn't want to drive as far. There was a line of cars with the same idea as me -- but, as soon as they opened, I noticed a difference in the efficiency of how they handled their earliest customers. Every employee I interacted with was welcoming; chief amongst them, Shawn, my technician. He was friendly, communicative, and clear. He provided a time estimate and completed the service in that timeframe, and he directed me to where I could wait, find refreshments, and also walked me back to my car (at other locations, I was usually given my keys and would go find my car on my own). It was a near-ideal experience for something as mundane as a maintenance appointment, and I will definitely return.

Not a fan of car dealers, or of Gettel dealerships in particular, but we had a successful visit. I…read morewas helping someone buy a new car so we stopped in. Fernanda helped us and she was excellent; knowledgeable about the products and friendly. We test drove three and decided on the Prius limited edition. They had one available with all the right features and colors. We negotiated a bit with the sales manager. Surprisingly he came down quite a bit from the initial price he offered. The entire process took and 4 hours.

I went to purchase a car from this dealseship and told them everything I was looking for and about…read moremy credit and I had a trade in 2022 ford ranger. I spent 2 hours and they came back to tell me I could get an elantra 635.00 a month. I didnt want this car too low for me to get in and out of. Found the car I wanted, and they asked how much money I had down. I told them I was trading in my truck but 500.00 This was on a Saturday afternoon. They told me to come back Monday more banks are open. a week and a half later I called back and Gina told me I cant purchase a car from them for 500.00 down and my trade in I need much more cash down even though they offered me 17,000 trade in. So I am looking to purchase a car soon. Sandy Kelly

Called made appt. for 8/22 At1:30PM was told service for broken USB port would be one and half…read morehours.Devin O'Brian assistant service manage said no 8 hrs.I Live one hour away would not take me home or loan me a car. Made appt. for Wed. 9/2 at 8Am. delivered car Tues at 1Pm. Got text Wed. night crew doing diagnostic. Called 9 x to get report on car. No one called me back. Got Devin at 1PM, Friday my 10th call, car still not ready. Purchased car from Gettel. They had no problem when I wrote them check for car in full but Service Dept. definitely needs help. Can not recommend them.

I booked my appointment for 7:30 in the morning.For a simple oil changed , I was told that I was…read morethe first appointment of the morning anticipating it would be a quick process period it took over an hour for the service to be completed. While the service associate was very congenial, there was nothing he could do about how quickly the service could be performed. My vehicle is still under warranty so there were no charges. Another small complaint that I have is that the dealership always provided snacks for its customers. I did not have any breakfast before my appointmen in anticipation of having a snack while I was there. I'm disappointed to have that customer service perk deleted at this point. The quality of the service is not as good as it used to be. I'm not sure what has changed but management ought to take a look at what they're doing if they want more positive customer experiences.

First of all, I am a 67 year old retiree who bought his first Honda in 1980 and have rarely…read morewondered from the brand. When thinking about buying "my last new car" I settled on the Hyundai Elantra SEL Sport and headed to Gettel Hyundai on RT 64. And I am so glad I did! Having done my (extensive) research, I sat down with Scott Mintz (sales consultant) and began "the dance". He provided straight forward answers with no nonsense and no pressure. Understand that I had a number in mind and was not going to exceed that number (outright cash purchase with a trade) After Scott made a couple of trips to the "glass office" Bill Marquis introduced himself as the GSM (the hand-off), I explained the rationale behind the offer and we agreed on a number and we closed the deal. All in all, the finest car buying experience of my life!!!

I don't usually leave reviews, but this experience felt misleading and unprofessional from a…read morepricing standpoint. I was originally quoted one price for the repair, but later I was told the cost went up because I "needed hoses added," with no clear explanation or proof provided for why those parts were necessary. There was no documentation, no visual inspection shown, and no real breakdown to justify the added work--just a verbal claim that it was required. On top of that, the final charge ended up being more than 3x what the same OEM part is listed for at Ford, which raises serious concerns about how the pricing was marked up and presented. The issues didn't stop there. This happened on a Friday. I was told my car would be ready before 4:00 PM, but around 4:30 PM I only received a last-minute text update. I arrived at approximately 5:09 PM, and the shop was already closed. There was no one available, no way to speak to anyone, and no reliable way to get updates or access my vehicle. Because of the timing and the fact that it was already Friday evening, my car would have been stuck there all weekend until Monday, which directly affected my work schedule. I had to go out of my way to find and contact the owner myself just to avoid being left without my vehicle for multiple days. While I did get my car back, the overall experience felt inconsistent, poorly communicated, and not handled in a transparent or professional way

When requesting a quote for repair services, it would be more expedient to receive it in writing…read morethan to have to call them and possibly bring in the vehicle.

We just bought a used car from Firkins Used Cars and it was the best experience we ever had buying…read morea car. Dwayne Josey was very helpful and got the car through the service department for a test drive so fast. The car had just come in and my son knew he wanted it. Dwayne was incredible and got the deal done right away. I strongly recommend.

From the owner: Firkins Auto Group, has been selling new and pre-owned vehicles in Bradenton for over 65 years. All…read moreof our dealerships are family-owned and operated. We also have a long-standing tradition of supporting our community and staying active in local organizations. We are proud of our reputation as “The Low Price Leader” for Manatee, Hillsborough, Pinellas, and Sarasota counties!

This is beyond me how people can lie, Lie and LIE some More…read more Had a contract with Coast (Jacob.. that is another story) and they almost pulled it off but a sent a rep there unannounced just to find there was a Coast Motors a year ago at 1611 18th ave Dr E Palmetto, Fl., but as of 1/5/2026 NO MORE and not for a long time. Stopped my wire (lucky) and I phoned Jacob and asked where he was at that very moment and he lied saying at the office without knowing my rep was at the door of his Former Coast Motors address. Everyone beware I saved all correspondence and contract from this show if you want to see. I don't think you can buy a car there but a sobering experiance can be had, just hold on to you wallet,

DO NOT BUY ANYTHING FROM THIS COMPANY! I got scammed and screwed out of $15,000 from these guys!…read more I am filing a formal complaint with the Florida Attorney General's office and getting ready to sue these bastards! I wired them my money and the day before they were "supposed" to ship my car, they told me that their bank account had been frozen and even though they received my funds, they were not going to ship my car. I have reached out to them several times now and they have gone crickets! DO NOT BUY ANYTHING FROM THEM!

Was offered an uber ride out to check their facility out- said I'd pay for the ride back or buy a…read morecar, so they knew I was coming out for a reason.. they agreed.. went and bought a car for $24,000 - then they called their credit card company and reported the uber ride as fraud and had my uber account locked. I wish you guys would of just said no we can't pay for your uber ride out here rather than pay it and do this. So I spent $24,000 to be lied to , and not only that the car had damage they attempted to hide.

These guys rock!! They busted butt to offer us a great deal and get us fair financing. The entire…read moreteam had our backs. Liz the finance manager is fabulous and makes you feel comfortable. I've purchased a lot of cars in my day and this was the most honest! Beautiful cars! Very unique! Their cars are incredible if you dare to drive a show stopper! Todd and John were incredible too. Couldn't find cars like this in Naples, fort Meyers, or even Miami. Well worth the 2.5 hour drive! Go to craigslist and look at their beautiful cars!

Very great collision center friendly staff and technicians extremely happy with their dork car…read morenicer then new thank you there manager above expected

I would not recommend bringing your vehicle here for repairs.I paid over $4,000 to have my air…read moreconditioning repaired, but it never worked properly after the repair. I brought my car back multiple times, and each time I was told that nothing was wrong. Meanwhile, I was still driving around sweating while they insisted their diagnostic equipment showed the system was operating correctly.Eventually, the air conditioning failed completely. When I returned, I was then told that the original repair was not the only issue and that I would need to spend an additional $6,000 to fix the problem. Their explanation was that the $4,000 repair should have fixed the air conditioning, but there were other problems they were unable to detect when I first brought the vehicle in.What is most frustrating is that I paid for a new compressor and a major repair, yet the air conditioning never worked properly from the day I picked up the vehicle. Now I am being asked to spend thousands more to correct an issue that was never resolved in the first place.The staff did communicate with me about my vehicle, but the message was always the same: there was supposedly something else wrong. Instead of finding and fixing the problem, I was left with a repair bill, a non-working air conditioner, and a recommendation for even more expensive repairs.Overall, I feel that my concerns were not taken seriously, my issue was never properly resolved, and I left feeling taken advantage of. Based on my experience, I cannot recommend this shop.

What a great truck buying experience! I worked with Marco the internet sales manager. I asked him…read morefor the out the door prices on a new truck and he provided that with no haggling. Worked with Juan and Oscar the finance guys. Both are super chill and a pleasure to work with. Marco helped me set up my info center and gave good recommendations for dining in the area as we were from out of town. Would buy again from this dealership again!

Used to be my go-to. Then they started providing poor service. Background, I was a diesel mechanic…read morefor about 11 years and know when I'm being screwed/getting smoke blown by a guy who doesn't know what he is talking about (my service write). I also have health issues so I didn't have time to fix the truck this time around but I usually do all the services. Anyway, I took my truck in to SERVICE for a recall, and 2 days before the appt (on a Saturday) it began acting up. They said they would look at it during the recall and called to tell me it was a fuel pressure sensor and a fuel rail because the sensor is inside the rail (it isn't). They quoted me 10hrs book time and on 3 different phone calls insinuated that if it could be done in less time, the price would be cheaper than the $3000 quoted. I had no choice, as I needed my truck for Monday and I couldn't get the parts shipped until then. Come to find out, he lied about shaving time off the bill. They finished the recall AND the repair in 3 hours and charged me the full amount. On the receipt, the parts were insanely marked up as well. RockAuto has OEM for $100. ACDelco had it for $230. THEIR OWN PARTS DEPT had none in stock but charged $380 for it, and the receipt had it marked up to $560 so the writer could get his max commission. The fuel sensor was $150 for a $30 part. The kicker is, I had to take it back 2 weeks later because the fuel rail was "bad again". I told him it was the fact that his "Master Mechanic" had used barrel connectors on very sensitive wiring and not even bothered wrapping tape around them. He should have used a waterproof connector and/or spliced the wiring in for the fuel pressure sensor. Not the cheapest, laziest method he could think of. So when I brought it back I told the service writer and when he returned the vehicle, he said the Master Mechanic had wrapped some cloth tape around the wires. Great, that should hold in even more collected moisture once the rain and humidity kick back up. Then I had a guy cause an accident so I used their BODY SHOP. They estimated it, said it may need a new bumper but at least a tow hook, buff some paint, and a couple brackets. They were also supposed to look at the TPMS since it was reading 20psi with 60psi in the tire after the crash. No biggy, the other guy was at fault and charged with Reckless Driving. His insurance was paying 100%. When I dropped it off, they did another estimate and said it didn't need a bunch of stuff from the first estimate, "but we will check". He said the TPMS would be hard to get on the claim, and there was no way it could be related. Also he said the lines that the first estimator said would require a new bumper weren't 'bad enough' to bother with a new bumper. But they replaced the wheel well trim piece and a fog light that were perfectly fine. If the impact 'didn't reach' the tire for the TPMS, and the bumper wasn't bend enough to worry about the lines, how did it affect the wheel well trim that was fine when I dropped it off? BUT when I got the truck back, I made it 10 minutes down the road before the front tire was shaking so bad I had to turn around. It felt like they had left a tie rod off or all the lug nuts. They took it for a test drive with me as passenger, and he tried to cover his arm up when the steering wheel starting shaking out of his hand. He admitted it wasn't like that when I dropped it off (This was 2 months after the crash waiting for the at-fault guys insurance to reply, and I drive 1000 miles a week. I would have noticed if it was bad) but that all he could do is send it to the SERVICE department so *I* could pay $300 for an alignment because he had already closed out the insurance claim. When I asked about the TPMS he said they didn't even look at it. Come to find out afterwards, the crash caused enough of a shock that it was reading the right rear tire as the front right tire and vice versa. It took me 10 minutes to figure out when I got home and checked all 4 tire pressures. They were also nice enough to leave ALL the garbage and parts they swapped, in the bed of my truck. His advice to me was "Probably better find a mechanic and have them take a look at it". No problem. I absolutely will. It will not be your shop(s). You have really taken more to screwing your customers for a quick buck but my time and service will not be spent there anymore. The only redeeming quality was that the two ladies in the body shop waiting area were lovely to deal with.

I tried trading my truck and ready to purchased and they tried to change the price on the spot. I…read morewould never go back or recommend them to anyone period. They're very dishonest people to deal with.

Great experience at this pre-owned super center !! I had been looking to…read moreTrade in my vehicle for 6 months with no luck. I went there just hoping ,I got the help of Barry to found a car I liked and could afford ! He found a very nice 2013 dodge journey at a very affordable price plus was able to work some magic with numbers for my payments. He was very patient, never pushy compare to a lot of other dealers. He had the car detailed and gased up !. Monte was also a great person to do the financing with. He answered all My questions without making me feel hurried !. Over all it was a very good experience.