Ive been with tan your off and on since '98 or so... Never have I ever experienced such a lack of…read morecustomer service til Friday 04-10-26. I walked in shortly after the doors were unlocked. The employee, not sure of name and I've never seen her before this, was opening the blinds and I walked in and said hi good morning, followed up a nice eye roll and a why are you here attitude. She then went to the computer to check me in. I asked fo a towel and went to my room. As I was leaving and walking past the desk I put the towel in the bin and looked her way to see if demeanor had changed, another no, it hadn't. She glared at me as I left with no have a great day, thanks for coming in, or we'll see you next time. Extremely rude customer service skills.

I drove over 30 minutes to the North Academy location because the hours are posted open until 6PM…read moreon the door and on Google. Upon getting to the location at 5:25, the door was locked and it was closed. As I was on the phone with whoever answered the 260-9487 number, two other people arrived and also attempted to go in. The person on the phone finally gave me corporate's email after a long wait, letting me know that I'd have to go tomorrow in person during business hours or to email corporate to request to cancel my membership. They need to update their Apple Maps and Google business hours, as well as change the hours posted on the door if they are going to close early. Total waste of my time. Update: since I can't rely directly to the business owner, the hours have since been updated on Google and Apple Maps. I did not take a screenshot of those hours on the 17th. If the hours have been modified for over a year, it seems crazy that the hours in large print on the door have not been updated. Can't wait for my membership to expire.

This place is amazing! Planning a trip to Mexico and Shannon hooked us up with a plan that the wife…read moreand I shared. We are tanned and ready to lay in the sun for hours without fear of being burnt! These new beds are great - nothing like the old school beds from years past.

I've been coming here for years, and until now have been very disappointed by the employees. They…read moreacted like they were being bothered by people coming in - very unfriendly. This year is different. Shannon is amazing, so friendly, so polite! Finally someone who treats people like valued customers. I had about given up on this place until I met Shannon. Definitely recommend now, thanks Shannon!

Love the staff and it's always clean and get bulbs. Definitely the best tanning salon I've been to.read more

So far, so good. I've been using the red light therapy and tanning bed and love it. I'll be…read moreupgrading memberships soon.

Bear with me, this is long -- I'm enraged. If I could give 0 stars I would. I just left the…read morefacility, within 5 minutes before closing. I got there at 7:35 and Summer was the one to "help" me. She was being very short when I asked about the prices and after a few pricing questions, she disclosed that we only had 20 minutes and that I wouldn't be able to tan because I'd be "messing up with her time" and that "she wanted to go home". Then I asked her "would you please let me get a tan? We still have 20 minutes, the paperwork shouldn't take that long" and then she got loud with me, called me rude for demanding for a tan. I then told her "you're reading too much into it, I literally just asked you a question and you started being rude and loud". Then she protested "I'm not being rude! We will do the paperwork and I'll see how much time we have, how does that sound?" After I replied with "that's good" she mumbled "Jesus Christ". After all the 5 sheets of paper I had to initial (because that's a lot of paperwork and that will take too long) she told me "okay, I have to clean the Versa and you'll just gonna be able to do a base shade, no add ons" that was at 0745. "Can you please just add a bronzer? I know that the Versa gives an orange tint without a bronzer and I don't want that." She refused and said "no. That's all I can do for now. I'm already gonna spend a long time closing the store because of this." I then started checking other facilities times and yes, they all close at 8pm. So I said "yeah, this is not gonna work for me. I'll just come back tomorrow. What's your name?" She didn't respond, she didn't even look at me. I persisted, maybe she didn't hear me: "Hey, what's your name?" She again, didn't respond and kept messing with the papers on the table. Then I asked a third and last time "Whats your name? Are you gonna ignore me?" She then looks at me and said: "I'm not gonna give you my name because I know you're gonna try to get me in trouble!" Fed up, I then told her to cancel the contract. She then complied, said she'd do that and yelled at me "we reserve the right to refuse service to anyone, you better leave right now before I call the cops!!" So then I brought my cellphone camera up and told her to repeat it, she calmed her tone down, told me she wasn't yelling. I asked for my paperwork back, and she refused a bunch of times. I sinsisted and said again I'd be cancelling the contract, so finally she gives me my contract paperwork. I then left. I would love to post this video. What a joke of an employee. P.S.: I ended up getting her name confirmed here on the reviews because of the call she took while "helping" me. Remember to be kind folks! Especially in a customer service job! I've NEVER in my life have been treated so poorly in any type of salon.

I've been tanning here for a few months now and it's a great place to go! very nice beds with a…read morefriendly and kind staff who ensures cleanliness and meeting everyone's needs. Amanda is also always kind whenever you come in, she's such a light to the company.

Friendly staff and always in and out! Staff is knowledgeable and helped me figure out the timing to…read moreavoid any issues.

I chose this salon on a whim and I am glad I did. best tanning salon around! super clean studio and…read morewith the friendliest staff! I prefer stand up beds and they have plenty to choose from.

Love this place! Sarah is a super star! I had a Ton Of…read morequestions and she was able To help me With everything I needed! Best place to tan in the Springs

This place seemed great at first. After taking my fingerprint to check-in, and being forced to sign…read morelengthy contracts with misleading start dates, I was sent a bill for $500 1 month after I signed up saying I missed a payment so the whole year was due immediately. I paid 6 weeks in advance at sign up, so no payment was due 2 weeks later, and I even called to resolve the matter. I still wanted to tan and use my services, and would gladly pay the monthly rate at the correct start date, just 30 days later. I told them I hadn't used the facility once since the billing issue and would start a new contract moving forward or even honor the original, but I needed access to tan and get the services I paid for. I was put on hold for the owner and she came on briefly and didn't listen or care, as I explained I only missed 1 month, probably $40, but my papers showed I paid that at sign up and I would honor my amount monthly for the year. As a company, they only needed to forget the month in question and start the contract the next month and even tag an extra on the back end. Someone at TYH fudged the paperwork, and only $40 was in question. The "owner" of the facility at university village was not kind or empathetic at all, and I honestly think the math and logic were way above her abilities. No money would have been lost or unpaid, the contract upheld, and I could actually use the services that they wanted payment for. After waiting on hold (a long time), while this lady tried to understand a paying customer wanting to honor a contract, I was finally connected to someone else....from a collection agency! They had no idea what the situation was, and demanded $480 in order to resolve the debt, restore my credit, etc...but had no direct contact with the salon, the owners, or any ability to reinstate the services in my contract if actually paid. It was "pay in full now for a year of services, even though it's only 60 days since your contract started, and no services were ever used." Not happening...ever ever. Tan Your Hide wants your fingerprint (are retinal scans next?), your social security number and makes you sign lengthy contracts so they can continue to pull this scam. Who would ever pay $400-600 to a tanning salon without using a single tan? I never paid them a dime, and it eventually just went away, they lost money hiring collections and refusing to talk to a customer and work things out. TYH is garbage.

This Tan Your Hide location is my absolute favorite. The employees are friendly- and not pushy,…read morelike other locations nearby. The beds are all new, and the store has been completely remodeled. The prices for packages are great, and I was able to select exactly what would fit my needs. The employees knew my name by the second time I tanned there, and if there is a wait, she always offers to compensate me. I was wary about the company, due to other locations, but this location really goes above and beyond. I typically don't even bother to tan at another location, even if I am closer that particular day. I will always go out of my way to tan here!

This location is the best in town by far. The girls that work there is super sweet and…read moreknowledgeable. The beds at this location are better than the others especially for the stand up bed and the facility is always super clean. They offer monthly packages or you can buy minutes to fit your needs. I like how they have multiple locations throughout town which makes it super convenient to tan no matter where you are. I highly recommend this place for tanning beds.

I used this place while on vacation in Breckenridge. Everything about my visit to this palace was…read moregreat. The customer service and advice from Brad was very helpful and appreciated!

From the owner: Summit County Colorado's Only Professional, Full Service Tanning Salon…read more Quality, High Power, Commercial Equipment.