Took in a suit to be altered and cleaned. I'm a bit of a weird fit (very short), so nothing ever…read morefits great. The tailor, Travis, did an amazing job listening to my wants and needs for the fit. Suit came back clean, sharp, and fitting perfectly! Staff also was kind and helpful!

I had a yellow suit jacket that needed to be dry cleaned. I sent it in Lloyds on April 9. After I…read morepicked it up and took it home, I noticed one of the front buttons had gone missing. I called Lloyds and the staff told me they could either find the missing button or find new matching ones, and that I should bring it to their location to take a look. We went there on the next weekday on April 15. A staff member met us and said they will sew the button on if they could find it. If not, we would be contacted of any action beforehand. We waited one week, but never received any notification. So we called them the next Monday (April 22). Surprisingly, they told us over the phone that the buttons had already been replaced, even though they had left a note saying to notify us first. After me and my daughter arrived, we found out both buttons were replaced - and they did NOT match the suit at all (See pictures). The best word I could associate with it was "silly". The staff themselves said that the tailor had done a terrible job. They told us since our piece of clothing was cleaned at their place, they would be responsible for any costs present. But this time, they suggested that we give the tailor, named Travis, a call before he changed the buttons by ourselves. The next day my daughter called him first. Afterwards she gave me a call and I could tell by her shaky voice that soemthing was wrong. I asked what happened, and she said Travis had acted ridiculous over the phone and his voice gave a purposeful sense of hooliganism. I then called Travis, and confirmed just how unprofessional and insolent he was. I must say I've never encountered such an ill-mannered person before. Besides his poor attitude and peculiar tone, he was also being unreasonable. He never listened to anything we said, he only forced us to take in his three opinions. First, he states it wasn't his fault, because we dry cleaned the suit at the Golden ave location, and he works at the Sunshine St location. The issue had nothing to do with him. Even the staff couldn't believe what he said, since all clothing that needed tailoring was sent to the Sunshine st location. Second, when we talked about why he didn't even let us know before replacing the buttons and acted on his accord, he stated things like "...So?" and "What do you want me to do?". He clearly did not look at the attached note to call us before any action was taken. He kept his tone very dismissive and careless. Third, a tailor should portray professionalism and know what can go with what. Travis does not portray that skill at all. He said the buttons looked great and matched so well with the suit. Besides that, he placed the buttons in an awkward diagonal position. Travis was being very unreasonable and he started acting up himself, and later hung up. I still tried to come to a resolution with them, so we tried to contact the manager and file a complaint. The following day, I talked with the manager and found that was not possible either. The above highlights my nightmarish experience with Lloyd's dry cleaners. It is most definitely the last time I do business with them. This is not something so simple as a "button problem". This whole terrible experience demonstrates their lack of quality service, managment, and commitment. Had they been honest with me and told me that they weren't able to find a proper match, I would have handled the situation myself and actually find the right buttons with a real tailor (Which is what I am doing now.) It looks like they don't know this jacket wasn't cheap and that they shouldn't have treated it in such a manner. As a single customer, my impact likely won't be huge. But I hope that those who read this review will avoid falling into the same bottomless pit I did. I've finished my part; the decision is yours to make. Pictures 1&2: the suit's model/design. Picture 3:original buttons from the cuffs. Picture 4:the replaced button. Picture 5:the ruined suit jacket. Picture 6:the staff member's note.

I have been taking my clothes here for the last 5 years and they always do a great job. Friendly…read morestaff that takes pride in their work. Great customer service!

I'm a welding contractor that requires a specific type of heavy starching. I brought my whole…read morewardrobe of welding shirts and jeans to them. They starched them just right and highly recommend.

I was met with a friendly and polite employee. When I picked up it was the same. No issues with the…read moreprocess at all. I am baffled by some of the poor reviews. My experience was great.

I have never had an issue here and have dropped off suits periodically for a couple of years. Good…read moreprice $9 even for suit coat with pants. I like it that it ends up at even dollar amounts. Staff friendly and suits are ready in a couple of days.

Breeze has such friendly employees and their updates to the facility is great! Very clean! Highly…read morerecommend going there for your laundry needs!

If i could rate this place a negative star review i would. This place is disgusting. I came here to…read morewash a load of clothes, a loaf of towels & 4 big blankets. I noticed they had a big washing machine which i was excited because maybe i could get all of my blankets done in 1 go... $18.00?!?? Just to wash? As i loaded my towels i realized that the detergent area was quite gross, but i mean.. it's a public laundry mat. I didn't mind that. It was after the load started did i notice the build up of green algae and brown and black stains or something on the inside of the rubber. This comes from not cleaning the machines regularly. Which is crazy given the amount i paid to do the load of towels was $6.00, and i haven't dried them yet. I went over to the other side to load my clothes in i see these signs that say "no blankets, no dog begs, shoes ... etc..". which now I'm thinking "wow thats great that they have a separate section for just clothes.. (keep in mind i have my blankets in my cart bc i am waiting for an open washing machine on the other side) the worker, comes to around the dryers and speaks very loudly so that everyone else can hear.. "excuse me, no blankets over there". As a customer i was shocked because how rude is it to embarrass someone because of the lack of context. I replied embarrassingly "yes, i know.. i saw both of the signs.." Anyways, moral of the story this place is overpriced and ABSOLUTELY DISGUSTING. Photos for example.

Great service and friendly people. Highly recommend. We will be ba on with our big comforter.read more

Donna who works late night is amazing super helpful. Friendly. I want to say thanks it's always…read moreclean and relaxing

I've been using them for 18 months now. For the most part I'm pleased. The cleanliness of the…read moreoverall place is not so good. It's close so I overlook things.

Springfield Family Laundry is simply the best. The manager, Peta, will take care of your clothing…read morebetter than you do yourself. She does for me and I'm sure she does for everybody. And reasonable prices. Cheap on comforters, cheaper than anybody. I just like this place, the clothes cleaning, ironing, folding, hanging on hangers. They do it all good.

They have the best toilet paper in their bathroom. It's my favorite part of coming here. Soft,…read morestrong, GENTLE. I knew the second I grabbed that first square to pull off the roll that this was some premium paper. It's as if a nice fluffy cloud is sliding over my ring and for a brief moment I it takes me away to a special place where toilet paper doesn't crumble or fall apart in the midst of duty. It really has my six while I'm going number two. Oh and the laundromat was clean, the employees are nice and it's quiet with plenty of room to move around. Vending machines for food, drinks and laundry supplies. Some tv entertainment with good stuff on usually. Tons of machines and dryers; All Speed Queen. They have an app to link up to the machines they use that allows you to add money to it and operate the machines through. They also have a quarter machine. I mean between the toilet paper and the machines, they really spared no expense. Definitely will be coming back to poop and wash clothes. I might even bring my girlfriend next time so she can get in on the action!!

Come here consistently every other week never had an issue before...until today. There are a…read moremillion and one signs about the last WASHING load has to be started by 8:45pm.... okay fine, but there is not a single sign anywhere that says the dryers also shutoff at a certain time... 30 MINUTES BEFORE closing time. Doesn't do me a whole lot of good standing here with a whole load of wet clothes that I just paid to wash when I can't dry them! What a waste, I'll find somewhere else to go every other week then. See ya!

I bought a super cute dress in the smallest size available at the time I was shopping. The dress…read morewas large for me but I bought it anyway knowing that I would take it to be altered. The length of the dress was already fine so no hemming to shorten the dress was requested or necessary. The dress is quite roomy in the arm holes due to being a little large for me. After a seamstress had pinned up the requested changes a different seamstress took my dress to the service counter telling me it would be ready 1 week from today. Me: " That sounds great" There was a small order slip with $65 already written on it. She asked my name and phone number. She wrote my information on that very little slip. Then she says: "That will be $65" Me: "You want me to pay you for work that you have not done and I'm not seeing the fit is even correct for me?" Her: "That's our policy." Me: "Give me my dress back."

Amazing! I have taken many items of clothing to these gals, and they always do a great job. They…read morecan do really complicated alterations and fix things I didn't think could get fixed, but they can also do simple alterations like pant hems, or replace buttons. One time I needed some jeans hemmed before I went on a hunting trip and they did them while I waited. I am astounding at how they can fix my shirts that see rough use, when I wasn't sure they could fix them. These are skilled artisans, and I think their prices are more than fair. I appreciate how they will always tell me up front how much things will cost, so there are not any surprises. The workers there are always friendly, and are efficient in getting me rung up and out of there quickly. I would highly recommend them to anyone. Also, I have noticed a few reviews complain about cost. My response is 1. Alterations are not based on what you originally paid for the garment. 2. These are highly skilled artisans and deserve to be paid for their skills and knowledge. 3. They give you a price UP FRONT so you get to decide if you want them to do the work. Don't agree to have them do the work then come back and complain the price is too high. Lastly, I have never had a problem with them, but I know they are good people. If there is ever a problem they are more than happy to fix any issues, just communicate with them and they will fix it. They have always been awesome for me, I love this place!