I took my computer running on Windows 7 into GlitchBusters because it became very slow from a malware attack, also there was boot up problems which I caused by myself from trying to fix it myself.
I was helped by the Manager and after carefully explaining my situation and what was happening -he told me I had a bad hard drive that needed to be replaced for over $200!!! I insisted that it was working perfect before the attack and I just wanted to do a clean install of the operating system. He kept telling me it was the hard drive. He then told me to call him in 3 days -Monday and we would decide the game plan to fix it. He also gave me his personal number and said to text me him if I had any questions, any at all.
As he requested I called him Monday, -no answer. I called him again the next day -no answer. I texted him multiple times over the next few days and still not response and no updates.
I was frustrated after being ignored for 7 days and nothing was done. I felt like the only way they would do anything was if I agreed to replacing the hard drive and paying over $200.
I visited their store to just take back my unfixed computer and met the Owner who happened to be there. I told him I just wanted my computer back even though nothing was fixed.
He looked up my name and saw in his system all the logs of the calls and texts. He felt I was improperly treated and did what I initially requested, a clean install of the operating system and even upgraded me to Windows 10. I was extremely delighted to hear him say that he was doing this for no charge because of the circumstance.
Because I felt the Manager was trying to hard ball me into paying $200, I would give GlitchBusters 0 stars if possible because a person with less computer knowledge would have given up $200.
But considering the Owner made things right for no charge with a clean install of Windows 10...
I give 2 1/2 stars but I'll round up to 3.
*Update*
Unfortunately, "The most advanced tools available" have mislead you.
You see, after the windows 10 update (which by the way for anyone reading, IS still currently available free from the Microsoft website with absolutely no licensing costs) I was able to access my files and then simply uninstalled 4 recent programs I suspected to be problematic. Immediately, I restarted my computer and BAM it's fully functioning and running at full throttle like Usain Bolt on Cocaine.
I repeatedly told you guys from both the beginning and after the "diagnosis" that this was simply a software issue. NOT a hardware problem.
Look, I know you like pressuring people over private messages and urge people to take down genuine reviews from REAL situations by guilt tripping them and then publicly bending the story in your own interest.
But Sir, I will not be one of your puppets.
I appreciate you guys finally doing what I initially asked for, which DID in fact fix all problems. This is why even after all the affliction caused by your company manager. I generously gave you 3 stars which now because of your tactics has now been rounded down to 2. Thank you for taking the time and have a great day too! read more