I used to love going into this store, but something happened over the summer and they got new management. They guy who is now there is extrememly rude. I had purchased a pair of shoes and called to see about returning them because after only a few days they were falling apart. The guy, Chad, told me to hold on. He claimed the owner was there and he wanted to discuss the return policy with him. I could hear him over the phone and he wasn't talking to anyone. He got back on and said "Nope, there's nothing we can do...bye!" And then hung up on me. I tried to call their corporate office to complain, but no one responed to my message. It makes me sad because I love shopping local and I had a friend who worked there before she left for college. So I wanted to remain loyal, but I think they need to look at who they are hiring now! Their bags claim big city fashion with small town service. If being rude is what they now call service, I think ill pass. read more