My parked car got hit by an 18 wheeler. I knew Gliddens does a great job since they have worked on my sisters car. The people there are SO SO nice and accomadating. They also do GREAT work on your car! My car looks brand new. and to top it off they washed and cleaned the whole thing! I am taking vaccuming, dusting, windows, everything... what GREAT SERVICE! Their service even comes with a guarantee. If I ever need body work done on my car again I will be sure to use them and tell all my friends to do so as well. read more

Our summer vacation was interrupted when the specialty shocks on our Ford F350, failed. Traveling from Ft. Lauderdale and towing an Airstream Trailer, through Pennsylvania, upstate NY and upto the Accadia National Park, before heading down to CapeCod, we were in danger of having a very bad experience, either on the highway, or with an unscrupulous mechanic. We frist contacted the manufacturer of the shocks in California. We determined that the shocks were covered by their warranty but labor was not covered since there were no authorized dealers in the NE US. Meanwhile we started Googling suspension shops, mechanics shops etc., in the Bar Harbor area while traveling from the Adirondacks. We spoke with Mike at Glidden in Ellsworth and hooked him up with the specialists in California who manufactured the shocks. The folks at Glidden spent time on the phone with the manufacturer, took overnight delivery of the replacement shocks and were ready to go as we pulled into Glidden's shop in Ellsworth. They promised the truck back to us inside of a couple of hours, gave us a ride to a nearby laundromat so we could get some washing done, pointed to a nearby pizza resturaunt for lunch and set about their work. They were done in less than 90 minutes, charged us only $130, boxed up the old shocks for shipping and sent us on our way. We were vulnerable to unscrupulous business practices but the folks at Glidden were absolutley honest, professional and happy to have our business. As travelers, far from home, we could not have been happier! read more

The work was great, but not done on time, and the customer service was horrible. My car was hit on November 6th, and Glidden said that it would be fully repaired by November 17th. Because the other driver was uninsured, I was out the cost of a rental car. This was fine- a little over a week was manageable. On November 16th, we were told that it wouldn't be ready on the 17th, but early the following week. So, the week starts and we hear nothing. Then on Tuesday we get a call saying, no it won't actually be done this week either- holiday week so no one works from Wednesday through the weekend. Now I am two plus weeks out of pocket for the rental, and no finalized end date in sight. Finally, we are told that it will be done December 1st. On November 30th, we get an email that the car will be done early (by 4pm on the 30th). We call to see if this is actually true and are told to disregard all emails, and no the car isn't done. So when do we get the call that the car is done? At 4:28PM on November 30th- 2 minutes before closing time. When I picked up the car on the morning of December 1st, there were no managers on duty to talk to. Someone did call me at about 4PM that evening, and she was belligerent and rude. She stated that all the emails that we were receiving should have been disregarded as false- why send them in the first place then? She also told me that it was my fault for having poor insurance that I had to pay for the rental car- I actually have great insurance, but when an uninsured driver hits you, it's a different ballgame. She said that Glidden had done nothing wrong, and it wasn't their fault that they were slow and could not meet expected times. All I wanted from Glidden was an apology about how long it took to fix the car, and perhaps a check to cover the extra time with the rental. What I got was yelled at, and that isn't great customer service. I will never do business with them again. read more

Called Glidden to set up a time to have my new boat looked at! Kathy was so in a rush to not help me she hung up on me! We had been advised by a good source that they could help me. Because of the poor customer service we will not contact Glidden in the future. read more

We have used Glidden Auto Body on more than one occasion, once a few years ago when we were hit by someone in the Starbucks parking lot and most recently a couple of months ago after a very large tree limb fell on one of our SUVs during a severe snow storm, causing several dings and dents. Each time, we have been absolutely amazed by their work. Our vehicles both came back to us looking brand new and even cleaner than they were before they went in! They even vacuumed the entire interior and washed the windows. I'm convinced there is no better body shop in the Bangor area. They worked very closely with our insurance company on both occasions and we didn't have to do anything but drop our vehicle off and then pick it up when it was ready. That was it. They took care of everything else in a very fast and efficient manner. Their attention to detail is top notch and the people there are incredibly nice. If you ever find yourself in need of a body shop, I don't recommend even considering going anywhere but Glidden. You'll get the very best service possible and your car will come out looking like new every time. We know where we will be going if any of our vehicles need body work again! read more

When my wife was t-boned by a car we took her Jeep to Glidden's because they were highly recommended by our insurance company. After we got the keep back we noticed a shimmy when the vehicle accelerated to 60 miles an hour or more. We took it back and Glidden's claimed they checked everything over again and double checked the alignment. It still shimmied. Back again. They assured us it was fine. We ended up taking it to another body shop. Low and behold there was frame damage that Glidden's had "repaired". That's what caused the shimmy. As it turns out the keep probably should have been considered totaled. Glidden seemed more interested in working with the insurance company rather than any interest in helping out the vehicle owner. Hopefully We never need to but we would never bring my vehicle there again. read more

Geoff and the gang at glidden were so great at helping me get my quote for my vehicle. I jad it in less than 2 hours. They really cared for me when i needed them. Five stars!! read more

Good service. Good people! Pros who know what they do and how to treat customers. Very satisfied and would recommend them to others! read more

I was in an accident with my car, and after reading customer reviews I decided to do business with Glidden auto body. Glidden did a poor job fixing my car. They also did not complete all of the work that was supposed to be done, in the quoted price. They also left a bright neon green dent/scratch in the passenger side rear door. They did not "buff" the car as indicated by the insurance claim sheet. The protective coating on my car (passenger side mirror) looks like it was hand cut, with several jagged edges (unlike the rest of the coating on the car). That same mirror will not respond to the control that moves it up and down. Once approached with these issues, I was not even offered an apology. As of right now I still owe them for the work done, and I will not pay the full amount for the issues described above. Not all of the work was done properly, and things that were done were finished improperly. Now I have a new dent/scratch that I need to have fixed as well. I have proposed I get a quote from third party to fix the issues that still exist, and have that amount removed from the due balance. They haven't responded to my request, only had me "served" with papers today for the remaining balance. I've filed with bbb. My suggestion, STAY AWAY from these scoundrels. read more

Went in to get an estimate for some very minor damage that had been done to my vehicle by a deer. The guy took a bunch of pictures and said he would get back to me in a day or two with an emailed quote. A week went by and still nothing. I called back wondering where my estimate was and was told that they hadn't gotten too it yet and that it would be another day. Its been 3 days later now and still nothing. I don't mind waiting but the communication has been non-existant. I would rather take it to some place that is able to be up front with you about what time frame you should expect a very simple estimate to be done. read more