I honestly love this place. I buy my water here but most of all it's the customer service. The young men that work here are beyond kind. They always ask if I need help and are always super sweet towards me and my boys. They have thrifty ice cream, snow cones, ice cream cookie sandwiches, shakes and all! I've gone to fancy ice cream parlors and spend a shit ton of money, for absolute garbage. Here? I've cream taste great! The customer service is stellar! And the prices are perfect!!! I just told my boys that they will forever remember this place since we always come here. Most definitely recommend! read more

My visit on Sunday, September 6, will be my last. The lone employee was unlike anyone I've encountered in customer service. Judging by the most recent comments in Google Reviews, this is not an isolated incident, and I hope the owners become aware before their business plummets, if it hasn't already. I bought the cheaper water, 40 cents a gallon, and the young man charged me for the more expensive, 90 cents. I was late noticing it, brought it to his attention. So he refunded my cash and we started over. No big deal. I brought the cart back in after loading the water, and he asked me "What's a dollar worth?" not once, not twice but maybe 10 times. I repeatedly told him I had no idea what he was talking about. i thought he was kidding, but continued to ask the same question in a condescending tone. Finally, I surmised he was saying I owed him a $1 even thought he was the one who gave me change. I tossed the dollar on the counter and asked who his boss or owner was. I would like to speak to him/her. He said, "I'm the boss." I asked if that meant he was the owner. Just repeated "I'm the boss." I told him he acted like an ass and I wouldn't be back. He said it all was my fault because I didn't specify what time of water I was buying. In previous visits over more than two decades, every other employee has either noticed, or asked me. The whole incident was unbelievable. I've been coming to this location since it opened. I've never had a bad experience. Until now. I will not be back. read more

I hope the owner sees this I went in September 15th 2026 first time going here and last time don't spend any of your money here. I went in to get some water. I noticed when I walked in there was a guy just on the computer. He was playing games He didn't say a word to me when I walked in. I do my business I grabbed my three jugs of water and I go to checkout and as I'm standing in front of him, he's just staring at me with a blank face I stated can I check out please? I have three jugs of water he stated have you never been to a water and ice place very condescending. I didn't think much of it. I told him no it was my first time here I thought he was Asking at a curiosity, he continues to stare at me and then 15 seconds go by and I told him again so I'd like to check out He goes OK as I'm staring at the iPad. It doesn't have a say Anything it's on the homepage He clicks a button then it has my total and Start to ask me condescending questions do you know how to use your card? I told him what do you accept tap to pay? And he didn't say anything he turned around Under his breath, I don't have telekinesis He continue to play his game on his computer And as I paid, he sat back down and didn't say anything I hope the owner has a camera in there with audio To see and hear how rude he was If you are a business owner This please fix this very hostile very rude at one point I felt like he was trying to rage bait me or start something I just left. There is more comments pertaining the same guy not sure what his deal is. read more

I've been coming to this water mart for years, and it's honestly one of my favorite spots in town. Not only do I trust their water quality, but it's also become a weekly tradition for my daughter and me to stop by for ice cream at least once or twice a week. The ice cream selection is great, and it's always a fun treat for us. The staff are always friendly and welcoming, making each visit feel personal and enjoyable. This place is more than just a water stop for us--it's a little weekly ritual we look forward to! read more

Closing time says 7:30 I came in at 7 on the dot he was cashing out a customer and said they were closed. Was just going to fill up my jugs probably 5 minutes. I guess they don't want business first and last. read more

Great energy in this place. You can get water, ice, thrifty ice cream, etc. They have punch cards, or something like that for repeat customers. You've gotta love when a place has good customer service. read more

I'm so glad I live close to this location ! It's very clean and the menu for desserts is big! I can't wait to go back already and try other things! See ya soon (; read more

Glendale Water 'n Ice - hand holding a cone of ice cream - Shaved Ice Near Me - Glendale, Arizona

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We are in here all the time for water and sometimes their snow cones. we have never had issues until today. the cashier handed us our snow cones and didn't say anything to us. We looked in the cup and it was barely half way full. she said it's because she gave it a flat top instead of a dome but I have never had one look like this. I get that the syrup makes it sink down a little but barely half a cup full? And then after we bring it to her attention she tells us the machine isn't working right but wasn't going to tell us anything until we said something to her? Why would I pay full price for barely half a product? Then to be upset with me when I say I dont want them and that I want my money back. read more

Glendale Water 'n Ice - person holding a cup of ice cream - Shaved Ice Near Me - Glendale, Arizona

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If you're looking to have your faith restored in good customer service, this is the place to start. They seem to like their jobs and offer help with a smile on their faces. They have a cart for you to use but if you're lacking in the muscles department such as myself, the employees have been known to place your jugs in the car for you. Not to mention, their alkaline water is .92¢ per gallon (cheapest I've found nearby). read more

Stopped in for a scoop of ice cream on a hot July afternoon (imagine that, in AZ)! The ice cream was good and the prices were very good. The store is small with water refill stations, ice cream, and snow cones. When we arrived the employee was cleaning the tables and wearing his mask. I appreciated this attention to detail of cleaning. My only feedback is the menu is a bit hard to follow, couldn't easily find any information about the sno comes. We will be back! read more

Best customer service ever! I was going to use the outside water dispensers because I had my two boys with me, but the regular water was out of service. I called the store to see if anyone was able to help me fill at least one gallon and I would return later when I didn't have my kids to fill the rest. (Toddler+infant+4water gallons=impossible) Rainey came outside and helped fill my gallons, all 4 of them! And she did it with a smile on her face and no attitude. She definitely deserves a raise! thank you again! Her act of kindness made my day. read more

After coming to this location for many years to get water, ice, and ice cream , I was disappointed tonight (Friday, 9/29/23) to say the least. My son and I walked in the store at 714pm and walked up to the ice cream counter. The young lady cashier with reddish hair said she was no longer serving ice cream for the night because she closes in 10 minutes. I looked at my watch and said you mean 16 minutes, and she said yes. I said what? She said she had done all her dishes for the night and would not be serving anymore ice cream. She did say sorry. I told her that was not cool, and she said sorry again. In all the years I've been coming here, I've never encounter this. If the business is open until 730pm, I can't understand why the ice cream portion of the store would close earlier. This is poor customer service and this is not a good business model to embrace. I would hope the owner/store manager addresses this with the employee. I've never had anything but excellent, kind, and polite service from everyone else at this business in the past. read more

What I love the most about this store, is that the person on duty at the time ALWAYS offers to help me get my 12 gallons into my car. Being a diminutive, handicapped, senior, this is appreciated beyond what I have words for. The store is always clean, and the remodel is very nice. read more

This place is ALWAYS great! Great customer service and the BEST icecream and goodies! They even have big hunks, laffy taffy, and cookies! We always get a few items from there when we go because we never know what to choose. This last time I got a tigers blood shaved ice with a scoop of ice cream which is their maui style. My boyfriend got the root beer float which they give you the can of rootbeer so you can add more soda. Awesome!! Very clean and fast service. Dont foget to pick up a quart of icecream from there too, the MALTED CRUNCH is the BEST!! Cant wait to go back already read more

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Don't go here it says water and ice but they never have any ice when I go how can you run out of ice at an ice store

This location is the best! It has alkaline water too. I usually come here because it has a spout to clean off water bottles. I've been to another location which does not and when you fill up the water, it is on tiles with nothing to drain it on (definitely no bueno). It also has a 24 hour vending machine outside if you want to use it. It is 5 cents less than buying in store. Inside is nicely decorated, clean, organized, and the service here is impeccable. It's just a great place to buy water from. I also love the fact they sell Thrifty Ice Cream here and shaved ice. A perfect combo for the summer. It is kind of hidden, but it's on the side of Fry's Marketplace. read more

I went back tonight. I got a Maui Style Pina Colada snow cone with coconut pineapple ice cream. Simply amazing!! You have to try this place if you haven't been. The way they shave the ice is the best super soft and the flavoring is great. read more

I drive about 15 mins to get my water here because they sell Alkaline water for 75¢/gal. The staff is very helpful and will give you 10% off if you check in on yelp. They will even ask if you'd like help bringing the heavy water jugs out to your car which is very nice. They also have a system where you can get free water if you purchase a gift card, I can't remember exactly how it works bc my wallet got stolen, as did my newly purchased gift card-so that was lame. They also have Thrifty ice cream (SO GOOD!!) & sell it in a half gal for the cheapest around!! Win-win! read more

Stumbled in by pure accident, over 2 years ago! So glad I did! I only drink Alkaline Water from Glendale Water and Ice. John is the owner and a great guy. He donates yearly water to the homeless and under privileged and also gives to charities at Christmas and when he can. Great store, great employees (hi Logan) and great water and service with a smile! read more

Great little store. Their thrifty brand ice was delicious. Reminds me of the ice cream I used to have back in Cali, when Rite Aid used to be Thrifty. read more

This is the only place I will get my alkaline water! Staff is friendly and helpful! Cleaned bottles for me and even put all 5 water jugs in my car for me! Worth the drive for me! read more

We have been buying Alkaline water from here for 3 years and everyone that works there has always been very helpful and accommodating. Today I came to the store because I was completely out of water since last night and I have a 6 month old baby who needs the water for his formula. I got to the store 2 minutes after they were officially closed and there was still one customer in the store. Instead of sending me on my way and ending her work day, Nisha was kind enough to let me in and fill my jugs without any explanation. That was the best experience I could have ever received from any business and this water is a necessity to my family so THANK YOU NISHA!! You're the best!! read more

This is a great little store. I get my alkaline water here and other little treats a few times a month. John is so nice and helpful. I highly recommend this place. read more

I came to water n ice in Glendale and was greeted at the door by the cashier she was very polite and professional and respectful I came in to refill my water and get some ice cream and Rebecca was kind enough to assist me with loading my waters and she made me my favorite ice cream customer for life. read more

Great place. All the people working there are nice and well-informed there's lots of products on the shelves if you have a need for water bottles they have a variety. Many other things associated with water is sold their. read more

I have been going to this store since the beginning of the Summer. I found out that they carry Alkaline Water, and at a great price. They carry everything else that I needed and then some. What impresses me the most is the staff. They are extremely honest, and helpful. Robert, was helping a nice older woman today with her heavy water containers out to the car. I had an issue with a container I purchased from them earlier, and Robert made good on it, without any concerns. He was genuinely ready to help. He always is. The entire staff is great, and the prices are good as well. read more

This is a real example of how a business should be run. They always greet you when you come in and they load your bottles for you. The customer service is fantastic. Thank you Glendale Water n ice for a job well done. read more

I love this place . Their alkaline water is cheap and yummy . And their ice cream is out of this world . They have candy that i grew up on like the cigarettes gums . The workers are awesome and mike is my favorite . He is so helpful and happy go lucky . read more

I use to go over there everyday when I worked at Great Clips. The owner is nice and friendly. His place nice and clean.

Got there at 7:24(hours posted on the door and google say open till 7:30) and the guy inside refused to help us out because we wanted ice cream. Horrible customer service. How long does it take to scoop 3 scoops of ice cream into 3 cones?? Not that long. read more

Old school customer service! John is friendly and polite. He'll help you clean, fill, and carry out your bottles. The store is clean and well organized. Fun candy, classic ice cream, and great service add up to a great store. Hands down the best water n' ice store. Thank you John for taking care of your military, police, and fire. read more

I go out of my way to fill my water bottles here as the owner is very service oriented. He helps me clean and fill my water bottles and load them in my car without me even asking. Not all of the water places have a disinfecting bottle cleaner either. read more

This store is under new ownership and has undergone a pretty substantial remodel. It was clean and organized. I was filling up 3 5-gallon water bottles and the owner carried my bottles to my car. He was very helpful and friendly. I was amazed at all of the extras that the store had to offer - bottle sanitizer (free to use), shaved ice, thrifty brand ice cream, smoothies, fountain drinks, and lots of fun old time candy. I enjoyed my visit and this glendale Water N Ice will be my water store from now on. read more

I love this store. I come at least once a week. I LOVE their Shav Ice. Sometimes I race there before closing because I'm craving one. I absolutely, love love love their Thrifty Ice Cream. I will not buy any other brand. I don't buy ice cream in the stores. I'll drive over for my ice cream fix, near half gallons, at least 3 times a month. I have a store right around the corner from my home, but will make the drive to come here. The store is always clean. They have alkaline water, which most others don't. My son has cancer. Alkaline water, in a glass container, is very good for cancer patients. Alkaline is good for everyone, but doctors have recommended this for their cancer patients. Glendale Ice has the blow/clean out section, to rinse your bottles prior to filling. A very nice feature. Every staff member, I have encountered, has been tremendously friendly. You are treated like a friend. The owner is a great guy. This is a Christian owned family store. Another reason I will go a little further to shop. This store is worth my business on many levels. read more