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Glendale Water 'n Ice

4.3 (32 reviews)
Closed 9:00 am - 7:00 pm
Updated 2 months ago

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 hand holding a cone of ice cream

I'm so glad I live close to this location ! It's very clean and the menu for desserts is big! I can't wait to go back already and try other things! See ya soon (;

 person holding a cup of ice cream

We are in here all the time for water and sometimes their snow cones. we have never had issues until today. the cashier handed us our snow cones and didn't say anything to us. We looked in the cup and it was barely half way full. she said it's because she gave it a flat top instead of a dome but I have never had one look like this. I get that the syrup makes it sink down a little but barely half a cup full? And then after we bring it to her attention she tells us the machine isn't working right but wasn't going to tell us anything until we said something to her? Why would I pay full price for barely half a product? Then to be upset with me when I say I dont want them and that I want my money back.

Tigers blood slush maui style

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3 years ago

Helpful 1
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2 years ago

Helpful 2
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1 year ago

Helpful 0
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4 years ago

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John C.

Helpful 3
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5 years ago

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John C.

Helpful 2
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3 years ago

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John C.

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4 years ago

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John C.

Helpful 1
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6 years ago

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John C.

Helpful 0
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5 years ago

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John C.

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3 years ago

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John C.

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6 years ago

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4 years ago

Don't go here it says water and ice but they never have any ice when I go how can you run out of ice at an ice store

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John C.

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9 years ago

Helpful 1
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11 years ago

Helpful 5
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8 years ago

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John C.

Helpful 1
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9 years ago

Helpful 1
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10 years ago

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7 years ago

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John C.

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13 years ago

Helpful 1
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11 years ago

Helpful 1
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7 years ago

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10 years ago

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9 years ago

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8 years ago

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12 years ago

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11 years ago

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10 years ago

I use to go over there everyday when I worked at Great Clips. The owner is nice and friendly. His place nice and clean.

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9 years ago

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John C.

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12 years ago

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13 years ago

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14 years ago

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10 years ago

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Ask the Community - Glendale Water 'n Ice

Does anyone know if they sale dry ice here?

I believe they do not

Don’t See Your Question? Ask Away!

Review Highlights - Glendale Water 'n Ice

We have been buying Alkaline water from here for 3 years and everyone that works there has always been very helpful and accommodating.

Mentioned in 10 reviews

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Neptunes Waters - Free water with any size water bottle purchase

Neptunes Waters

4.6(34 reviews)
6.7 mi
$

Love this place. I come here to fill our water jugs and sometimes get a thrifty ice cream cone…read more Service is always good and we never have to wait in a long line. Def recommend!

There hasn't been any new reviews for this place in over 2 years and you will learn why…read more My wife and daughter tagged along with me for an ice cream outing on 12/8/24 Sunday afternoon. The business name on the exterior store front actually says "Water & More" so don't come here looking for "Neptune's Waters" as listed on their Yelp business page. There's plenty of parking, it's shared parking with multiple businesses in a strip mall setting. A few doors down is Goodwill and you can't miss that. Inside of this place is completely hole in the wall vibe. If you've ever gone to Tijuana Mexico for dental services like I have and had to sit in their waiting room lobby, this is that kind of vibe. Forget the nice ambience you've seen at Coldstone Creamery or Baskin Robbins, this ain't it so be prepared. If Chef Ramsay from Hell's Kitchen had a restaurant rescue episode and they were doing ice cream shops than they would NEED to come here. The interior of this store has the same level of appeal as a Chevron gas station public restroom. I hope they will change this. Older 2+ year reviews show nicer IKEA type of furniture pieces in store but that's not the case now. Currently, it looks like they went to Goodwill next door and got the most run down furniture pieces they could find and took that into their own store. This was our very first time here so we had questions. We asked about sizes, pricing and flavors. The worker was a female high school looking person. The questions we asked were weakly answered in a bare whisper tone even though there was a live TV in the background that superseded the workers whispering tone. Not sure if she was trying to be girly cute or win the most unprofessional worker of the year award but she was definitely NOT wanting to be working there. She might as well be wearing a shirt that said "I H8 my job" as this already showed in her face and demeanor. We would have been better served by a robot drone than this live person. If you think you're having a great day and nothing can change your mood, than please come here and experience their customer service. It will make you think twice about that good day you're having. So she wasn't exactly rude but simply unfriendly. Maybe we interrupted her social media livestream before we entered the store, who knows? We are a couple in our 40's with a teen daughter, a typical family from Hawaii. Why couldn't we at least get a "hello how are you guys doing?" from the high school looking worker. Did we look like Puff Diddy henchman white party recruiters to her? No we're not but she was socially awkward like we were. Truly weird. Why put her in front to interact with your customers? Place her in back of house duties instead. Let her interact with dirty dishes and taking out the trash instead. Look at my profile pic, I don't give out Puff Diddy vibes, neither does my wife or daughter. Tell your high school worker to pretend that all customers are Justin Bieber and that will mentally prepare her high school mind for correct customer interactions. So finally the ONLY good part of this review: they really do have a great selection of old school Thrifty's ice cream here. All the good flavors you can think of: Butter Pecan, Strawberry Cheesecake, Pineapple Coconut, Chocolate Mint, Chocolate Chip, Cotton Candy, and many many more. Thrifty's ice cream is the best of the best!! The only people who will understand this is the older generation. If your generation played Nintendo and Sega Genesis video games, than you know what I mean. This was the best ice cream back in the day and in my opinion still is awesome. So will I come here again? Yes, I will but strictly only for the ice cream. They do sell other things like filtered water, milk shakes, floats but we only got the ice cream. I highly highly recommend the ice cream so please come here. So as of 12/8/24 the interior design of this place is EPIC FAIL as well as the customer service we got. Business owner(s) of this place please think about retraining your staff. Basic customer service is not rocket science. Here I'll give you some free tips: say a greeting, engage with customers with friendly chatter, offer ice cream samples, and do all this with a smile. ALL of which was not done with us even though we spent almost $40 in ice cream on our 1st visit. But remember, don't expect any form of customer service not even the bare minimum and don't be surprised when you see the inside of the store look like a Tijuana Mexico dental service waiting lobby. Just go and get your ice cream and get out. Enjoy eating that ice cream at home. Best suited for Door Dash or Uber Eats delivery so you don't have to see the inside of the store and deal with their customer service. I actually wanted to give this place 1 star but the ice cream by itself added the extra 3 stars so I reconsidered the 1 star rating. It's that good!!

Photos
Neptunes Waters - Best thrifty ice cream !!!

Best thrifty ice cream !!!

Neptunes Waters - Store front is the most professional part of this business. Once you enter inside, you will know why

Store front is the most professional part of this business. Once you enter inside, you will know why

Neptunes Waters - Ice using purified water! They have 20lbs and 8lbs ice with great prices! You can actually eat these ice without tasting the chlorine

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Ice using purified water! They have 20lbs and 8lbs ice with great prices! You can actually eat these ice without tasting the chlorine

Glendale Water 'n Ice - shavedice - Updated May 2026

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