First time at this store located in the El Super Shopping Plaza. Brother-in-law recommended we go…read moreto get Thrifty Ice Cream. Place was clean and lots of people going in to fill their water bottles, including alkaline water. Our party of four picked up our ice cream. They have a great variety. I had an ample scoop of black cherry. There were two tables in the store and we enjoyed the ice cream and nostalgia. As kids, going to Thrifty Drug Store was a treat, mainly because of the ice cream. Your choice of , 2 or 3 scoops. Drug stores are long ago gone, but you can still get the ice cream at many water and ice stores.

Avoid this place if you need water jug products!!! After years of alkaline water refills and kids…read moregetting ice cream here, I needed to get new bottles. I decided to support a small business instead of a chain store and I spent over $100 on 4 new ones. They immediately leaked while on a jug holder with a slant. I had puddles all over the floor. I thought it was just the lids so I went back to get new ones and ask what I should do. I was told to take a video if the new lids didn't work. 4 visits, several phone calls and texts (directly to staff, not the actual store), being accused of laying bottles down the wrong way when my videos clearly show they were not and I FINALLY got a refund over a month later. The owner "Mr. Kim" is extremely difficult to work with. You can't reach him directly and apparently doesn't even live in AZ so I was asked to wait until he was physically back in town to deal with this. The website and email are a scam. He never contacted me directly. Initially, I didn't even want a refund; I wanted to fix the issue and ensure they were aware the products leaked when used as intended (he sells similar stands in the store) but it became abundantly clear the unavailable owner does not care or appreciate customer loyalty!! There was never an apology or a bit of concern from the owner for the inconvenience of multiple trips to try to make contact with him. We've spent thousands here over the last 5 years for alkaline refills at home and for a family business but we will never return after being treated this way. Buyer beware!

I swung by today after driving around with two of my five gallon jugs in my vehicle for a couple of…read moredays. The owner assisted me, he also suggested I rinse out my jugs since they had a little water left in them. He took the time to explain that rinsing them out is better so that we can reduce the chance of bacteria. I keep my bottles in my carport so that is very helpful. Then, he explained what can happen to a bottle in the heat. I had one twist lid and one slide on lid bottle. I prefer the twist lids, but bottles aren't cheap so we've got to do what we can to re use them as long as we can. There have been updates inside. There are more ice freezers and more shelves with things you may need when you swing by your local water & ice location. Swing by this one, they're always welcoming and willing to assist you.

Very friendly staff. We showed up close to closing time & they still treated us very well. We went…read moreto get some ice cream. It was good! Overall great experience

Not to be confused with Airmill or Solidmill which are in different States, and it doesn't Matter…read moreanyway. Honestly Watermill offers really good services, and their prices are competitive, and their product actually doesn't taste bad by filtered water standards, and better than some of the rivals. It's usually my go-to and a 24-hour emergency pitstop, when we're looking for this kind of product we come here, so they deserve credit.

I really like Watermill Express. As unlike their Chief competitor, this company services the…read moremachines daily, and they change the filters based on the number of gallons, not on the calendar date. Also, unlike their competitor, they haven't raised their prices. Nor, have they changed their service practices. In addition, I have used them since I discovered them back in 2005. And rarely, is there a malfunction with any of their machines that I have used. But, on the rare occasion where there is, the company has been prompt and refunding lost monies. For me, my taste is very sensitive to changes in the water. So, it's well worth the drive from my place (my water has a very high Ph. So, with the machines closed to me, I can only use them with 5-7 days after servicing). And, I avoid that conglomeration mess of the traffic lights at the I-10 and Dysart.

Don't listen to all the bad reviews except the one when they are closed but that doesn't matter the…read moreshaved ice is soo good also the ice creams and everything else

I've been here a few times now. The water tastes clean. I'm now addicted to the ice. They have…read morethrifty ice cream! Snowballs are so good- its a snow cone with a scoop of ice cream in the center. Definitely a great place for water, ice, and cool treats.

Gentlemen gave me a quick tutorial as to how to use the alkaline water machine. Very simple and…read moreeasy to use. Great customer service and tasty alkaline water! Definitely will return for future refills. Ice is also **update** Store now has this REALLY good nugget ice. Similar to Sonic ice! Good chewing ice. Lol

Very good owner...interacts with all customers equally...fair price...Very good price for…read morealkaline...hours are shorter than others but if you plan right then you should be able to make a trip there..highly recommend

Love this place my and my kids go all the time ! Always nice and clean. Not to mention very…read morefriendly.

Like many, I hate tap water in AZ. This is the best water store in proximity to downtown for…read morefilling up 5gal jugs. The family who owns and runs this place is quirky, and the son is better customer service wise than the dad for sure but it's a self serve water store...... it's not really required. All in all, the water quality is worth the drive and the sweets are just a plus

La persona que me tomó la orden mostró una actitud sin ganas y sin el mínimo interés en brindar…read morebuen servicio, lo que resultó en que el producto fuera preparado incorrectamente. La empleada se hacía como que no hablaba español (con todo el nopal en la cara). Cuando vi que estaba haciendo el producto mal, le dije que el producto no se lo habia pedido asi, en lugar de ofrecer una solución o una disculpa, el personal reaccionó con una actitud burlona, despota y desafiante. Incluso llamaron al dueño porque, según ellas, no podían hacer nada, aun cuando las cámaras podían verificar lo que estaba pasando. El problema no es el dinero, sino la mala disposición para atender, especialmente hacia clientes que hablan espanol, si no te gusta tu trabajo entonces no trabajes ahi o al dueno no deberia tener gente asi. The person who took my order showed no interest in providing good service, which resulted in the product being prepared incorrectly. The employee pretended not to speak Spanish (despite me hearing her speak it with the staff). When I saw that she was preparing the product incorrectly, I told her it was not what I had ordered. Instead of offering a solution or an apology, the staff reacted with a mocking, arrogant, and defiant attitude. They even called the owner because, according to them, there was nothing they could do, even though the cameras could have verified what was happening. The issue is not the money, but the unwillingness to properly serve customers, especially Spanish-speaking customers. If you don't like your job, then you shouldn't work there, and the owner shouldn't have employees like that.

The BEST fresas con crema I've ever had. Sweet, tart and juicy strawberries with lightly sweetened…read morecream. Just amazing, will be back!

Delicious ice cream...what's not to like?! This could possibly be my shortest yelp review :)…read more I plan to go to the Mesa location so I'll review that one too, and post some actual ice cream photos.

It is so good but so sweet -- be ready for a diabetic coma after eating the donut with ice cream…read more I should have got a fruit flavor or something for the ice cream, instead I got the monster flavor that is blue and has oreos in it -- it was really good but just too much. Novel is located in a cute little courtyard with some other businesses. The ordering is done at a little window. The people working there seemed like they didn't care -- but they were kids working at a job where the ice cream probably dyes your hands blue and the donut smell probably makes you gag after a while -- so I get it! It is a fun concept and I love this cute little area of downtown PHX. I would come back and try a different combo -- but only when I am so hungry (not after dinner, LOL)