TL/DR Glen Meadows cost me two weeks of work and returned my vehicle in worse condition after charging me 2 grand for unnecessary repairs.
Crooked, inept, dishonest and unreliable. Just couldn't have been more completely screwed over. I brought my work vehicle in because of an issue with a rough idle. Made it very clear that the vehicle was crucial for me to work (I walk dogs and can't use a rental vehicle for my job). Despite them knowing this, they returned the vehicle three days later to me with the admonition that it was running "marginally better," them having charged me $850 for a change of sparkplugs and some minor wiring repair. Let that number sink in for a second. Despite their claim of having improved my situation, the vehicle ran exactly the same if not worse than when I had handed it off to them. I promptly brought the vehicle back in the hopes that they might remedy the situation, as I'd now missed 4 days of work and still couldn't use the vehicle. Another three days passed. They re-programmed my van's computer and completely cleaned the engine. At last, they claimed, I had a "smooth running van." Oh, with the exception of the coolant leak that somehow sprung during their time working on the van. Yeah, no. Upon paying another $900 for the work, the van was instantly and very obviously in worse condition than when I dropped it off. The moment I started the van it was obvious that nothing they had done had made any change whatsoever to the engine. I was once again, out of work.
At this point, I have missed almost two weeks of work due to the rampant ineptitude of the staff at Glen Meadows. I managed to receive a 50% refund today only after being made by Gord to promise not to seek legal action over the remainder (a different tune than last Thursday when Gord admitted I deserved a full refund). In Gord's opinion, I brought him a "piece of shit" vehicle (class act there, Gord) and shouldn't have expected it to get properly attended to. Through all this, Gord has been difficult, dishonest and accusatory, doing his best to deflect the blame despite it being very obvious that the staff took 100% the path of least resistance and put the least possible effort into returning a vehicle in good working order. Zero integrity, zero class. My only hope is that this review will serve to at least prevent a few more people from being taken through the wringer by these guys. Don't take my word for it though; Ask around to other mechanics in the area, and you'll quickly find out that these guys have a horrible reputation for over-priced, incompetent work, and for being dishonest. Be smart and take your business elsewhere.
Services: Electrical repair, Engine repair read more