Avoid Crystal Auto Glass in Airdrie at All Costs!…read more
I am beyond disappointed with the service I received from Crystal Auto Glass in Airdrie, AB. After a simple windshield replacement on my 2020 Ford F150, I've been left with a cascade of issues that have turned my reliable truck into a nightmare to drive and maintain.
Due to their improper installation, water leaked into my vehicle, causing serious electrical failures, including the malfunction of my Bluetooth system and speakers. Ford has now confirmed that the Audio Control Module needs to be replaced, a costly repair that I'm being forced to cover. On top of this, the truck has developed a parasitic power draw that drains the battery completely if it sits idle for just 36-48 hours.
Here's how this mess unfolded:
April 22, 2023: Crystal Auto Glass replaced my windshield. Immediately after, I noticed wind noise at higher speeds, but I gave them the benefit of the doubt.
April 27, 2023: Following a snow and rain spell, I discovered water pouring into my truck, soaking the interior and causing damage. The improperly sealed windshield was the clear culprit. At this point, my Bluetooth system and speakers stopped working, and a persistent electrical issue began draining my battery if the truck wasn't started within a couple of days.
April 27, 2023: I returned to Crystal Auto Glass, and their manager, Kim Kuzyk, admitted fault and agreed to cover repair costs. They reinstalled the windshield that same day.
However, things have only gone downhill from there:
May 5, 2023: Despite my follow-ups, Kim Kuzyk stopped responding after initial promises to address the situation.
May 16, 2023: I scheduled an inspection at Cam Clark Ford, expecting Crystal Auto Glass to cover the costs as they promised.
May 25, 2023: Cam Clark Ford confirmed that my Audio Control Module needed replacement but claimed there was no visible corrosion, brushing off the water damage as coincidental. Now, I'm stuck with a $2,000 repair bill, and warranty coverage was denied. The replacement part took over a month to arrive, and despite promises for repairs on August 17, 2023, I have yet to receive any communication or resolution.
Bottom Line: The improper windshield installation has made my truck unreliable and unsafe. Crystal Auto Glass and their manager, Kim Kuzyk, have left me with severe electrical issues that they refuse to take responsibility for, and I'm warning everyone to steer clear of this business. Their negligence has caused me financial stress and endless frustration, and I wouldn't wish this experience on anyone.