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Glassworks

5.0 (1 review)
Closed 12:00 pm - 4:00 PM

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9 years ago

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Weisshouse

Weisshouse

4.2
(5 reviews)
0.6 mi

Weisshouse made it up to me by giving me a credit of $1000 on a new piece of furniture. I bought…read moretwo more chairs from them, not electrical recliners!

I ordered a very expensive slipcovered sectional from Weisshouse. Upon washing, the slipcover…read moreshrunk and it is was nearly impossible (I spend about 45 minutes) to get back on. I thought it was my fault and that the slipcover wasn't washable so I didn't contact the company at that time. About 2 years later, I was looking for a chair to go in the room, and I showed the designer a picture of my room. She immediately commented that the slipcover looked too tight. I told her at that time that the slipcover shrunk after washing. After sending out people to look at the sectional, it was decided that they would split the cost of a new slipcover with me. However, the owner, Stacy, and the manufacturer would admit to no wrongdoing and would only say that the "new one shouldn't shrink." After spending over $25000 at their store, I wasn't prepared to pay any additional money to maybe rectify the situation. The most troubling aspect is that I filed a complaint with the Better Business Bureau and they didn't even have the decency or courtesy of responding or trying to work with me to resolve this problem. The designers and support staff are very helpful and supportive (with a great eye) which is the only reason that I gave the store 2 stars. Unfortunately, they and their customers are not supported by the owner. I have included pictures of the sectional with the tears that have occurred from trying to get the slipcover back on the sectional.

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Weisshouse Interior Design Project
Weisshouse Interior Design Project
Weisshouse Interior Design Project
Weisshouse Interior Design Project
Weisshouse Interior Design Project

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Weisshouse Interior Design Project

Glassworks - giftshops - Updated July 2026

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