Anna was amazing Finally got the haircut I wanted…read more Quick and reasonably priced Highly recommend

Took me a while to write this review after the traumatizing, horrible experience I obtained from…read moreMona Beauty salon. They say pictures speak more than words, so I will provide the images below. For my birthday I wanted a different, new fresh look so I reached out to book a butterfly haircut with face framing. May 2 2025 I went for service, when the so-called hairstylist finish my service, she failed to provide a mirror so I could see the back of my haircut, but I lasted a long time there so I needed to leave. While I was waiting for my ride, I seemed the receptionist and the hairstylist who did my hair talking in a different language, but they both kept looking at me. I stood up and tried to see the back of my hair but since it was partially curled( which was a request I did not ask for it.) I couldn't really tell the horrible job that she had done. I had my boyfriend take a picture once I left the salon. I reached out and let them know the horrible job they did, so they unhappily booked me for the next day made it seem like the other hairstyles were extremely busy and I was being an Inconvenience. The hairstyle that I seen that day told me the girl Who styled my hair didn't even use the right scissors to cut my hair and she agreed my haircut was cut was horrible. She tried to fix it, but obviously could not attached to Hair the other stylist removed so the "fix" is still horrible. I even heard the new hairstyle tell another customer as I was leaving that my hair was ruined by another hairstylist in that salon.I reached out to them, received my refund. I did ask the receptionist why she kept looking at me once my haircut was done. She admitted she was asking my hairstylist. Why was my hair cut "so different" The hairstylist apparently told her that's what I asked for, mind you she seen it was horrible and was the person who booked my appointment when I specifically asked for face framing, butterfly haircut. receptionist didn't provide me a mirror or bothered to take five seconds to ask if I was satisfied with my service. after all this was said and done, my hair is completely ruined. They chopped half of my hair off. The owner never bothered to reach out to me even though she was aware of the situationand the receptionist only advice was I hope your hair grows fast.. I took all the correct steps. I looked for a certified location and had this unfortunate, terrible traumatizing service not to mention it's permanent till my hair grows out. I am writing this review for anyone who does the mistake of going to the website and seen the beautiful work, but the truth is otherwise. Please, please please do not come to this hair salon. It should be shut down. Avoid the emotional damage they cause with a smile. The owner never reached out, even though the receptionist let me know she was aware of my situation. The owner only solution was a manicure which I was appalled, since it had nothing to do with my service, and I denied the free manicure In the fear of what else could go wrong or losing a finger. What made sense to me was maybe 1 of the products in the salon since they had walls full of them but they denied it. The one thing I can say about that location is, they have great teamwork as they all work together to destroy my hair. Picture 1 is my hair before stepping in this horrible salon Picture 2 what I showed her and what I asked for Picture 3 what the "hair-stylist" did Picture 4 after the different hairstylist "fixed" it

I am very excited about my upcoming microblading touch up with Nadia. I couldn't entrust my…read moreeyebrows to anyone but her. She transformed my overly plucked and uneven eyebrows into beautifully symmetric brows. I do get compliments on them all the time. I don't have to use brow pencil anymore. I just wake up, brush them and I am ready to go. I am really glad I was introduced to this place. They now have another location in midtown. I saw pictures (very luxe) but haven't been there yet. I would really like to try the new technique Nadia now does (powder effect) but it's a bit pricey.

Eye design studio : It really is amazing how a company can screw up someone's appt each time. I…read morehave been going for a few months now and started my sister to go too. Every time we made an appt there was an issue. Someone would call and we would have to reschedule each and every time. It appears an online schedule took precedence over my speaking to a person. The place is not cheap, they do a great job, pending on who does it, but to constantly reschedule a customer is frustrating. I feel they cater to their special clientele and not just anyone

I endorse this eye lash salon to everyone. Great service and friendly staff. My lashes always last…read morelong and look natural.

One star is being way too generous when they deserve zero. I called and asked if i could come in…read morefor a lash removal and the lady said yes. Upon getting there, I tell her im here for the removal and she asks how long i've had my lashes for and i told her two weeks, but i'd like to get them taken off. She takes me to the back and proceeds to take one whole hour to work on me. Halfway in, im asking her if the lashes are coming off and if everythings ok (because it should NOT take this long) and she says mmm ok. The lady finally finishes and gives me a mirror and i realize she did a REFILL on me. I tell her that's not what i wanted, so she calls her manager over who proceeds to try and convince me to keep them on because "they look nice". I said they DO look nice but not what i asked for. The lady finally removes them, and another 30 mins later im done. I head to the front to pay and the manager looks at me and starts laughing, which made me feel insulted as if she thinks i look ugly without lashes on. Then has the audacity to say "oh wow you were here for 1 hour 30 mins" while laughing. I was APPALLED by the unprofessionalism and lack for communication when i told them 4 times what i wanted and even checked on them in between my service. Will NEVER come back and i dont recommend them at all.

This was the worst hair salon experience I ever experienced in my entire life !…read more Came in for a trim/long layers just to get half my hair cut off without my consent!!!! I came in for a wash and set with curlers, and I added in for a haircut. I wasn't sure how to book that I wanted layers and the trim for my dead my time in the salon, I spoke to three different people and told different three people. I wanted a trim for my dead ends and long layers added in. The woman in the picture I specified that to her as well. She asked me if I wanted a haircut and I said trim for the dead ends. I even demonstrated an inch or two with my hand on how much I wanted to cut off. She said OK while she was cutting my hair off the pieces that fell down to the ground with more than an inch or two as I specified. However, when I was done, and I brought all my hair to the front half of my hair was gone This woman did not ask me if I wanted a big chop and how long I wanted my hair if I wanted a haircut, I would've specified how long I wanted my haircut? And I can't understand what type of stylist will just cut off whatever I'm out of here they want on someone's head I believe she knew what she was doing because if I wanted to cut that much off to begin with, I cut it off in such a small increments where it wasn't noticeable? I didn't say anything in the salon because she had already cut my hair off and I was visibly upset and I had just wanted to leave at that point. Whoever this woman is has cut my hair so short she has a room in the progress that I've been growing my hair in the last four years. I left me in tears all of New Year's Eve because this is not what I wanted. However, I still tipped which was stupid in my part truthfully bc it's gonna take me 1-2 YEARS TO GROW MY HAIR BACK but I tipped because she's working on the holiday and the blowout itself was OK even though I didn't get the curlers and set like I booked for At the point that I noticed she had cut off as much as she did and when I noticed I no longer cared for the curlers or rolled or wanted to be there I wanted wanted to get out the quickest way I could. I would never recommend or come to this salon again. That was truthfully a horrible thing she did to me on NYE at that I would hope u have some shame bc I sat in that chair fighting tears the rest of my time there bc you A STYLIST don't know how to communicate and organize effectively

We just recently moved to Staten Island. My daughter's prom was on 5/29 and as loyal as I am to our…read morehair girl in Queens we were pressed for time. I did a thorough search and saw Isabella's had solid reviews. I made an appointment for 10am on 5/29 and we arrived early (9:15am) and this salon was already open with approximately 5-6 people (good sign). The ladies working were friendly and we were waiting for about 15 minutes. A friendly woman washed my daughter's hair and two others started blowing my daughter's very long and wavy hair. My daughter was so happy and the price was reasonable! The ladies here are amazing and friendly. We will definitely be regulars! Thank you

Friendly staff, great service. Reasonable priced. Suzie does my hair she is very good.read more

I did haircuts for myself and my child. I liked the speed of work. The quality of the haircut is…read morenormal for a simple haircut and for straight hair. The wavy hair was not cut as requested (although the photo was shown). I really didn't like that I couldn't choose a hairdresser, but I went to him one by one.

This place is not good. They burned my hair and it fell off, horrible coloring job and they kept…read moremaking horrible asian racial jokes. I would not recommend this place the staff is not skilled and disrespectful.

Discovered this place about a year ago maybe a little longer. This is the only place that knows how…read moreto style curly hair. They know how to cut and properly straighten curly hair. Out of all the hair salons I have ever been to this is the only one that I actually felt happy with my hair when I left. I recommend 100%

It wasn't a terrible experience but it also wasn't great. I have ALOT of hair and know it requires…read moreextra TLC even in its best condition. Now I needed my hair done BAD. I was 1 week post partum with an old month old blow out. I went in knowing I 100% needed a protein treatment and later on some detangling and a trim, but only went for the protein treatment for my curls and a wash n go. I appreciate stylist that do what's best for the health of the hair and never walk in with an ego bc who doesn't want healthy hair. I let them trick me into doing a regular moisturizing treatment which was dumb When it came to the wash and go - as sweet as the stylist was, she did not properly apply the product to my hair. Basically slapped it on and left me looking busted. I had to tell her to add water to my hair before adding the mousse/gel combo. She didn't bother smoothing or raking the product properly. She said to diffusing would be better even after I told her my hair won't dry with that....it didn't even matter bc she diffused with no curls in site. I wish I took pictures of what my head looked like leaving the salon vs my wash n gos at home or at my other salon. Almost $200 later - I found myself at home redoing my wash n go which looks perfect after having to wash my hair all over again. I think they may be great for heat styling but what I went for ain't it. The staff is friendly and they do run on time

I had an AMAZING time at this salon. I booked for a silk press with Jessica who I must say was very…read moreprofessional. I loved how relatable she was and also gave me really good advice about my hair and how to take care of it. I also appreciated that she took my inspo picture and gave me an even better look than I showed her. The salon is clean everyone was friendly and I will 100% be back to see Jessica in the near future. A place I felt more than comfortable in my skin!

I wouldn't recommend this business for a traditional weave. I give this establishment a zero when…read moreit comes to customer service. Please watch video below. This is the most I've ever paid for a weave not worth the $375. I have so much to say about this establishment but do not have the time to write such a lengthy post. My ONLY advice is stay clear from this business. Revision: guess who has time today? I initially picked this business because I loved the curls she posted on IG. I have a weaver but she does not style. So I thought let's try something new (HUGE Mistake). I arrived at the salon, everyone was sweet. Then finally got in the chair. Had I followed my instinct I could have avoided this situation. I'm an ageist. I do not like older people doing my hair anyway her mom washed my hair, blow, then braid down. First mistake I disparately need a hair cut my ends were DEAD. She braid dead hair instead of promoting healthy hair growth. As she started the braid down I say the misty but instead of saying something I trusted the process (another mistake). I am the queen of traditional weave. The braid down is the most important. When she started the install I noticed that she didn't cut the weft, no biggie in the back but should be done in the front so that in install can lay flat. I fell asleep for most of the install & by the time she completed & they came with their camera. I knew that I would be displeased. Yet I said nothing. Mistakes that I should have addressed: she didn't leave enough hair out to cover the tracks. The double of the hair in front kept me from putting my hair behind my ears. No one knows how good or bad an install is until they are home or when you walk up in the morning. The videos below are from the morning less than 12 hrs from the install. It was a holiday weekend & the salon would be closed until the following Tuesday. I had to go to a Dominican salon in Harlem to have the install removed, get a hair cut & worn a bob until I could to my orginal weaver. When I called the salon midweek. I sent them video I had made. Nami eventually called me back & took no accountability. Because I took the hair out. She claimed she could have fixed the top. But BS the braid down was the issue. Also I am a social woman to walk around with a weave than looks like a bad wig... is not an option. Her resolution: to GIVE ME 20% off my NEXT install. As IF! So I called Amex because I paid have cash have credit. She's lucky I don't take her to small claims court, cause I'm petty like that. Stay clear of the business if you're black trying to get a weave. She's too expensive & not work the headache. Instead I recommend nynystyle you can find her on IG. She is one of the best weavers in Brooklyn. Cheating on nynystyle cause all this drama. Never again.

Abysmal customer service and terrible business practices. No business should be able to charge $125…read moreto hold an appointment for a service that may or may not cost the same or less. They hold on to the payment and make it impossible to reshedule the service. I called and texted for months to try and reschedule an appointment as they held on to my payment. They simply stopped responding. If you are apprehensive about their ridiculous appointment hold fee, DON'T DO IT. This business is a scam and should do better about how they go about serving customers. Edit: The chargeback was happening before I heard back from you. Either way, there is currently NO CHARGEBACK / DISPUTE and I have reached out repeatedly to try and schedule and no one has responded for nearly 2 months. So your response means nothing. Even now, tell me WHEN I CAN COME IN FOR A SERVICE THAT I HAVE ALREADY PAID FOR. Respond with that or don't bother responding.