As you can tell from my Yelp profile, I barely venture out of the realm of leaving 5 star reviews,…read morelet alone something this low. I genuinely do think making my voice heard on this place (ha, vocal institute, get it?) is what can even the karmic scales a bit, and hopefully will be enough a push to get the office staff to reflect on their behavior. To try and briefly describe the situation, I had told the office staff from day 1 that I'd be footing every bill as my insurance didn't cover anything. And from day 1, this was executed as planned! I paid everything on time as it was presented to me. After my necessary treatment there, it was confirmed to me that I had nothing else to pay off - what a joy! December of last year, I receive a $1 bill in the mail from them. Assuming it's a clerical error, I bin it. I then get a call informing me a surprise $900 bill is going to collections. Having never been late on a single bill (and again having confirmed everything was paid off), I of course was pretty surprised and upset. Turns out, they'd tried...billing my insurance? And didn't hear back for months? And the claim was (as expected) denied, but they couldn't be bothered to send the bill in the mail, call me, or email me about this? I have a feeling they're padding their bottom line assuming you'll pay anything off. After all, who wants their credit ruined by having a bill sent to collections? Perhaps most people who come here have enough money where they wouldn't blink at such a bill? In any case, even if what they're saying is 100% true, it's pretty unbelievable they wouldn't own up to any aspect of the mistake, give more time to pay off the bill before sending to collections, or have an ounce of accountability or empathy in this situation. Even a simple "we made a mistake, I'm sorry" would have sufficed! Kyle and Sandra specifically were obstinate and overtly hostile. Kyle has clearly worked here for a long time, and part of me wonders if they're aware of the racket he's pulling and that's what makes him such a valuable employee. Anyways, Dr. Rebecca Hoesli is the most intelligent, understanding, holistic doctor I've ever experienced. Her care was absolutely peak, and I wish her the best in her career. She helped me understand my condition and the options moving forward, and I'm able to work again because of her. I'm sorry that she works here.

Dr. Bastian and his staff are excellent. I see him for my laser procedures…read more They are always very helpful, courteous and professional.

Was there 3.5 weeks ago. Humana has a question with the script they sent ---…read moreHumana has faxed em 2x. Phoned them several times and emailed me several times to try to get them to respond. AND HERE IT IS ALMOST 4 WEEKS LATER AND I STILL DON't HAVE MY DRUG YET. DOC WAS OK. STAFF IS HORRIBLE!!!

This ENT office, run by Adventist Health Partners, helped me with my chronic throat pain. I saw…read moreDr. Keith Lertsburapa, who was a young, casual guy, but with great knowledge, a wonderful bedside manner, and GENTLE. Given my symptoms, I needed a laryngoscopy, which involves snaking a thin cord down the nose so they can see the vocal chords. When they said they needed to do this, I got a chill. But the assistant quickly assured me that the process wasn't painful, and it was quick. And she was right. I got some anesthetic nasal spray, and the instrument easily went down, and Dr. Lertsburapa could see the chords right away. Afterwards, the explanation of my condition and how to fix it was simple yet thorough. The office staff was polite and friendly. The billing was also non-confrontational, which has been my complaint about Edward for the 15+ years I've had to deal with them. The building itself isn't fancy, but this is pretty far down my list of priorities - I want great physicians.

I've had sinus problems most of my life. I've been to three different ENTs over the last twenty…read moreyears, and they all did the same thing: stuck an endoscope up my nose, looked around for 30 seconds, then shrugged and told me to keep using Flonase. On my very first visit to Girgis, Dr. Sam spent more than an hour with me. He ordered a CT scan and a full blood panel (turns out I had a deviated septum and low antibody levels for several strains of pneumococcal bacteria, which no doctor had ever told me, or even tested for). Eventually, when we had the results, he patiently went over everything in detail, and recommended surgery. The surgery itself was very smooth and the recovery was straightforward. Two months later, it has been LIFE-CHANGING. I am breathing better and sleeping better. Before the surgery, I generally needed an antihistamine, a decongestant, and a nasal spray every day. I have not taken any of them--not even once--since the surgery. During the entire process, the whole staff--Dr. Sam, the nurses, the receptionists, and the billing department--were kind, patient, and always available to answer questions. Do not waste time going somewhere else. This is the best ENT you will find in the area.

Last visit here was a quick time, and they needed to burn off some blood vessels inside my nose. I…read morewas charged as a surgery, WOW, an eye opener. All was good until they submitted for payment before they sent a bill, we have the funds and not sure why they processed payment on MLK day, a federal holiday.

I had a great in person visit and Dr. Schubkegel relieved my ear pain very quickly. I am extremely…read morethankful.

Great doctor! A few years back I was having chronic ear infections and the pain was severe, Dr…read more Schubkegel was the third doctor I tried and fixed my problem immediately. I don't trust anyone else! He's kind and thorough, personable. His receptionist is always helpful and accommodating. Highly recommend.

Almost 2 years later Blepharoplasty (Eyelid Surgery) . She told me for the skin not to sag have the…read moreeye surgery. I should do a slight lift on the forehead . So i did . It left a dent in my head.After 3-6 mths they had to do the eyelids again. Every time i went back they said "oh it takes a year to fill me. .I had and the dent is still in my head and I have tingling that travels from my head to my toes. Surgery was sept 2020 . My doctor is sending me to a neurologist. I left a message with the shifrins and haven't gotten a return call. I advise you highly dont use them

The office is totally disorganized. In late February, I had a surgery scheduled; Kerry (office…read moreassistant) kept saying she was waiting on my insurance. Upon questioning, I discovered she never contacted my insurance until the afternoon before the surgery! And that was only because I asked her the status. So we were forced to reschedule for a surgery date in April. Now my e-mails (with questions about insurance, etc.) are not being answered, i.e., it has been 10 days since my LAST e-mail with no response. My follow-up phone calls and messages are unanswered. I saw that someone in the office once attempted to call me but left no message. I'm rating this 2 stars because Dr. Shifrin seems so nice, but the office needs some serious and competent people.

Excellent doctor and excellent staff. They took such good care of me. I would recommend to everyoneread more

I went to this doctor because of the few positive reviews I read. I was hopeful. Got an appt…read morequickly, tests ordered quickly, really felt like he was listening. My symptoms are so bad, I can't drive. He decided it was inflammation and gave me prednisone, which finally gave me some minor relief. After paying for expensive CT and MRI scans and coming back clean, the doctor said to take some over the counter Sudafed and Allegra. What a joke. I still can't drive because of vertigo, the ringing in my ears is getting louder, my headaches are so severe I have nausea, I can barely breathe because of congestion, and I can hardly finish a sentence because of brain fog. It took me a half hour to write this stupid review. Hopefully it will save someone else the disappointment of going to this doctor. 2 months and $6k wasted on this doctor. I'm exactly where I started, self medicating with Sudafed and Zicam.

This place is great. I've been with them since they were in the old office (like 4 years). The…read moredoctors are both very professional, personable and obviously know their stuff. They are easy to talk to and you can tell they care about their patients. They listen to your concerns and work with you to formulate the best treatment plan. I've seen patients of all ages in for allergy shots and check-ups. What makes this office even more exceptional is the great staff that augment the doctors perfectly. I don't know everyone, but I can tell you Lacie and Cindy are some of the best around. They're great at what they do and do their best to make you feel welcome and at ease. If you have allergy issues or asthma or other stuff that makes your nose/lung area feel not so great...head on over and tell them I sent you. (it won't matter, but it'll be fun)

I have been a patient of the office for 6 years for treatment of severe seasonal allergies. I have…read morebeen very pleased with my care, which is fairly routine with regular shots. This year, my infant daughter had a reaction to food on a Saturday. Dr. Girdhar squeezed us in the following week, explaining the urgency of diagnosis and treatment for infants with potential food allergies. She quickly diagnosed and referred us to an expert in food allergy treatments. Furthermore, she has been in continuous communication about how to introduce additional potential allergenic foods, and has provided guidance and care along with way. The office staff are easy to reach and always get back to me promptly when I call or text with questions. They are also really kind people! I strongly recommend Dr. Girdhar's practice!

I started going here after my knee surgeon requested I go here for pain I was having in knee area…read more The treatments are not covered by insurance yet, maybe future visits will be. The treatments take about 10-15 minutes on average and results last about 15 hours, not sure if the physical therapy is working or laser therapy is helping with the pain, but I feel better and thats how good I feel now. The therapists are all amazing and I have had 2 technicians work with me, Jocelyn and Angelica are just awesome as they explained everything before starting my treatments. The location is easy in and out, right across from Binny's liquor on 83( kingory highway). The owner, Kevin was super helpful with all my questions and I signed up for 6 treatments to start. It is not cheap, but in the long run of life, it is worth every penny spent. I can now continue doing the things that I enjoy, that peace of mind has helped loads. I would go back as needed if my pain starts to return. Try a the 6 treatments first and go from there, I saw results after the first time, my friends gave me a home laser therapy machine for my birthday, this maybe why so quick to recover.

Had initial 12 visits with small relief of Achilles pain in left foot after chronic pain from fall…read moreabout ten years ago. My orthopedic surgeon recommended this place to give it a try and to hold off for surgery unless absolutely necessary. I went for an additional three visits and my pain substantially reduced after those additional visits. If you have the time and money definitely worth a try even though insurance doesn't cover treatments it's FDA approved. Surgery was a last resort for me and I'm glad I went. Very friendly and knowledgeable staff.