Superb Pizza with Superb customer service that makes things right! Food always feels satisfying

Delicious! This place came highly recommended and we see why. We ordered a deep dish, a thin crust and the see dish was the star. Not being from Chicago we were traveling and gave this a shot. It's amazing and honestly cannot be compared to NY pizza. They are just completely different styles of pizza you cannot really put them in the same category. Apples and oranges. The deep dish crust is what makes this stellar. Crispy and decadent. It's pleasurable cutting the pizza and the cheese so thick and how it melts, almost like cutting the yolk of an over easy egg. The sauce in the pie was so fresh I could have just ate a Pint of it like soup. It was fresh, herby, and simple. Absolutely wonderful! read more

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Takeout or dining in, every pizza cranked out at this Giordano's location is piping hot and extra delicious. Deep dish and thin crust are both consistently super tasty, and the staff are friendly and efficient. read more

When I guy spends almost $42.00 on a đẹep dish or stuffed Pizza and can't even taste any of the toppings (sausage, onion , green pepper) then it's time to move on. Was not worth $42.00 at all...never again. read more

Every time I m at NJ I ordered sandwiches to take home in PA. Friendly service big portion and fresh Mazzotta Can't wait to go back read more

Pizza is decent but they always lie about the wait times. Whatever time they say, add 20-30min to it. They are constantly behind. I understand places get busy, but why not just adjust your wait times and so you don't have a line of people waiting for pickups. It's impossible to plan around this place. 5 times I've waiting 20min past the time they've told me the order would be ready. It's wild. read more

Eww. The. WORST. Pizza. Ever. I was visiting friends and family in Naperville IL from LA and went to see a friend that's in Joliet who really wanted me to try a legit Chicago deep dish pizza and both of us literally couldn't even eat one full slice between us because it was disgusting. Literally disgusting. Soggy crust, only like five pieces of sausage, bland, no flavor and cold upon delivery. Just the grossest pizza I've ever had. We just threw the entire pizza away. Even as I'm typing this I feel sick just thinking about that vile thing. Please save your time, money and taste pallet and go anywhere but here for a good Chicago deep dish pizza. Ughh, I'm sick just thinking about that vile thing. Next day we bought a FROZEN Connie's Pizza and this was by far superior than that disgusting crap from this Giordano's!! read more

Superior pizza and service. Nick waited on us and was prompt with our drinks and refills. This was my 1st time here and the pizza was outstanding. I'll be back. Anastasia was there an equally amazing! read more

Ordered and was told it would be 40 minute wait for deep dish. Twice the server, who was very nice, said it would be another 10 minutes. 1 hour and 10 minutes later and we were presented with an underbaked deep dish pizza. Only the very bottom was browned, the inside was doughy and gummy. Management never stepped up. Traveled to Chicago and sought out Chicago style pizza only to be disappointed in Giordano's. Again, the server was nice, but the kitchen was poorly run with vail promises. Would not come back. read more

Giordano's - Doughy, underbaked crust. - Pizza Near Me - Plainfield, Illinois

For a pizza chain the pizza was pretty good. The wife likes the sauce. It was the deep dish pizza and overall it was pretty good. The take out was was ready when they said it was going to ready. Would we go back. Yes read more

Admittedly, there's a schism in the group about this reading. First of all, we had the sampler platter. It was fine. Typical frozen food type items, such as mozzarella, triangles, chicken, poppers, and cheesy bread. Everyone enjoyed their stuffed pizza. I don't get the big deal, so I had a chopped salad, which I thoroughly enjoyed. I elected to have the lemon vinaigrette in lieu of the honey mustard. The waitress was overly accommodating, but truly was kind and meant the best. read more

The food here is great. The Deep Dish pizza is amazing. They have the best salads. I will definitely come here again. The pizza was super cheesy and the crust was buttery and flaky. read more

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My family and I are regular customers of Giordano's. When our stuffed pie was served we immediately noticed the hard crust. The server called the manager. When he walked up he just stared and I said you can see the pizza. The manager said he has to cook the pizza otherwise it would be raw. This has nothing to do with the nearly burnt crust & split crust!! I informed him we never received a pizza in this condition and he said sometimes it happens and continued to debate. He never offered to make a new one or any other resolution. All four TVs had baseball playing & when asked if he could change the TV near us he said he doesn't know about that. Extremely rude & unprofessional. Our dirty dishes were also left piled on the table. The customer service experience was very poor!! read more

Giordano's - Pizza Near Me - Plainfield, Illinois

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Pizza is the best I've ever had, and I've been to all 48 lower states over the last 35 years. Two thumbs up!!

We ate carry out at our daughter's home. We did not pick up the food. The order was accurate, the pizzas were warm enough. The ingredients were generous. Love your pizzas! read more

As expected, excellent pizza, second to none! Tasha gave us wonderful service - it was totally worth the trip! We're taking a lot of frozen pizza back to Michigan! read more

Giordano's - Pizza Near Me - Plainfield, Illinois

As others have said, the customer service from the manager is extremely poor. He would rather debate with you, than make things right. I ordered a pizza for my bday and was given a $5 coupon. Online, my order had one number, and when I went to pay he overcharged me quite a bit and refused to honor the amount I had at checkout. He told me to go online to complain when I asked for his superior. We love Giordanos, but the overcharging makes me not want to return. read more

Awesome pizza and salads . Pizza always cooked as asked for ! Usually pick up , but have been in restaurant also . Always friendly and courteous staff. I live in middle of Plainfield & minooka, so Usually split between both. But now with minooka branch closed , makes for an easy choice ! Appetizers have also been decent. Have had cheese triangles and calamari,both were very good. Only complaint would be exiting south to rt.59 is No fun. But I will deal with that for a well cooked pie . Both thin and deep are always solid . Flip a coin each week to see which I prefer on Fridays !! read more

Giordano's - Great pizza and salad - Pizza Near Me - Plainfield, Illinois

I have always had great food and friendly service with nice staff. Food is good and never rushed.

When I pulled up in front of Giordano's this afternoon I placed my Mom's Handicapped Placard in the window. The young lady who was the hostess must have noticed. She held the door open for my 95 year old mom who needs to use a walker. We were seated at the closest table too. Our server, Tasha, noticed the gauze on my arm an asked if I was just at the doctor. I said yes we were and had bloodwork done. She brought out a basket of warm bread for us to nibble on while our order was being prepared. Mom only want soup, which was delicious minestrone, I ordered the lunch size stuffed sausage pizza, which was perfectly cooked and exceptionally delicious. These two ladies (I didn't get the name of the Hostess) went above and beyond to accommodate us. Will definitely return. Thank you so much ladies! read more

So this was my first ever trip to Giordano's. Honestly incredible! Our server was phenomenal to ensure that I got enough food. Also gave great recommendations. The pizza is huge and we definitely had leftovers. If you are looking for a fun night, come and get some deep dish! It does take awhile to cook the deep dish so decide quick what you want. However once you order just sit back and enjoy a cold beer. I look forward to returning to this place on my next trip to Plainfield! read more

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Wow! So glad we stopped in to this restaurant while passing through the area. We ordered our deep dish pepperoni/sausage pizza during our drive so we could eat and continue driving. Once we arrived, we were greeted by the friendly hostess. We told her we had ordered ahead and she immediately knew our name and that we had ordered in advance and seated us. Upon being seated our amazing waitress, Haley, came to our table and took our drink order and she too knew we had ordered in advance and asked if we would like to order anything in addition to our pizza. Haley quickly returned with our beverages and told us our pizza would be out in six minutes, which it was! Our pizza looked delicious and was perfectly baked and the crust was a golden brown and was piping hot as well. The pizza was loaded with sausage, pepperoni and cheese, which was oozing from within the pizza. That pizza did not disappoint and satisfied our yearning for authentic Chicago deep dish pizza. The restaurant was very clean and the restroom even smelled clean We noticed that all the staff were busy working hard and the other customers in the restaurant appeared to all be taken well care of by their servers. We are very thankful we didn't heed the review warnings of some of the other reviewers and decided to give them a chance because they really delivered an awesome pizza and with the best service we have had in a very, very long time!! Thank you Haley!! read more

Must visit Chicago cliche. Large thin crust with sausage. It'll feed four people and is amazing.

The food is absolutly hands down, the best. I have exlerienced a pizza which i waited 45 mins for (normal for a deep dish). It was all wrong, butthe manager took care of it and corrected it. Thank you. The person taking the order could not have een more rude. I went ba k tonight, she, again , could. Ot be more dismissive and rude. I notice on the receipt the name said manager, but she is not the nanager. I heard of the tales of kid crap and how to break up with someone, but when i tried to pay, i was told the anount, to put my card in the reader and walks away. She is rude and dismissive. I come every week. I am tiered fo her attitude. I hope you do better as the pizza and food is great. Manager is very attentive, but the host is rude. read more

Pizza was good, it took about 40 mins to get our pizza the server was very nice. The mojito was good. I recommend this restaurant. Just make sure when you go you have patience and time. read more

Their spinach stuffed pizza has been legendary, and still is. Great atmosphere in the restaurant. One of the few remaining sit down pizza places in the area. read more

The pizza was good! We have tried multiple pizza places and this was the first one I actually enjoyed. Wings as an appetizer were perfect the thin crust pizza which to us just a regular pizza was amazing not a fan of the deep dish just not our cup of tea but overall it was delicious and the server was such a doll! Definitely recommend the location in Joliet by Tony's. read more

Giordano's - a deep dish pizza - Pizza Near Me - Plainfield, Illinois

The deep dish pizza is the best, but I really want to recognize your waitress Tasha. I have traveled all over the country and have been to thousands of restaurants and Tasha is an unbelievable great and caring server. She really cares about people and is a special person. All four people that I was dining with were from different parts of the country and we were all like OMG this woman is the best server ever. Great job so caring. Bless you. Thanks Tasha read more

Excellent! Went there Saturday evening and I highly recommend. Not only was the pizza absolutely delicious but the server was really great! Not sure if it was the owner or a manager but the guy that brought the pizza out was really kind and personable. Definitely going back! read more

We just got our pizza and ordered the "no contact" delivery, they arrived EARLY and had our order completely correct and upgraded us to a medium pizza. Giordano's continues to be the best pizza around and always has the best customer service. Would recommend them 10x over!! read more

Giordano's - a sign on a plastic bag - Pizza Near Me - Plainfield, Illinois

I am a New Yorker and people always asked me, "Who has the best pizza?" My response every time would be, "New York every day"... But my answer has suddenly changed after the first bite of this restaurant deep dish pizza. My goodness, I don't know what amazed me more? Is it the crust, the sauce, the cheese, or the seasoning. I cannot really decide, because the freaking food is just awesome. This resturant is the new Pizza champ for Illinois taking the title from NYC! Oops, I forgot to mention, they have awesome customer service too. That like adding delicious crush pepper on my deep dish. read more

Long time fan, and this location does everything right. Great staff, good bartenders, and really fast (considering the pizza takes 45 minutes if you get stuffed). Ordered my pizza in advance this time, game changer. Tried the cheese curds also - pretty solid! Marinara isn't thick enough for curds but the flavor is there. Big pro: one of the only places around that has green olives for the pizza. read more

Giordano's - Large stuffed pizza, pepperoni/giadinara/meatballs/green olives. - Pizza Near Me - Plainfield, Illinois

This was the 1st, not last time I will enjoy this deliciousness! I met my husband there on Saturday March 25 around 1:30pm. I had signed up for their rewards club so I received a free tomato bruschetta $7.95. It was good but needed more balsamic glaze and way more basil! We both had their 'starter' house salads $7.90 for both w/ ranch dressing- the salads were good as was the ranch dressing. I ordered a small thin super veggie $18.00 and substituted green olives for the blk- I liked that they didn't charge me to do so- it's stupid when restaurants do that. It was delicious and I had two more meals from it- their pizza gets better each day- yea to leftovers that don't taste terrible!! My husband ordered a small stuffed special $19.75 and an iced tea $2.75. There deep dish crust is almost biscuit like as far as flakiness- I liked it but he likes the dish part of deep dish and not so much the crust- I'm a crust girl so I gladly ate some of his. He agreed it gets better the next two days. The only slight snafu was when I showed the waiter the email stating that I joined the club and was entitled to a free appetizer, he said 'we don't accept it unless it's printed- I'll have to ask my manager'. Nowhere in the email does it state to print it or I would have. The manager did the right thing and accepted it b/c we would have had an issue. Be specific in the email. read more

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We bought one of their frozen pizzas to cook at home, and it was horrible. Tasteless and the sausage pizza we bought had only 5 pieces of meat. Following the cooking directions, and the crust was still soggy, even though we cooked it on a pizza stone. We added Italian seasonings, red pepper and garlic to give it flavor, but this helped little. Never again will I buy a frozen pizza here. For $20.00 a grocery store pizza would have been so much more flavorful and satisfyling. read more

Definitely a Chicago deep dish pizza experience you need. The cheese curds were pretty good, I added some Italian herbs and a dash of red pepper to the marinara because it was a little bland as a dipping option and it was much better. The drinks weren't the best, so I wouldn't recommend getting anything fancier than a beer to drink. The Chicago classic was okay. The spinach and garlic pizza we got was our favorite! The waitress was great, attentive and friendly! Her service was the best part of the meal. read more

Giordano's - Cheese curds were pretty good - Pizza Near Me - Plainfield, Illinois

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This is purely a review of the location. Since moving to Plainfield this has been our pizza place. For the past two years they've become incapable of having the pizza ready at the time they say it will be ready. Every. Time. I have to wait. My solution was to then show up 10 minutes late. Sometimes it works but usually no dice, "sorry it's not ready yet" (though I only have to wait 5 minutes). I swear there's a note on my record, "make this dude wait". The last straw: I try online ordering @ 2:00pm for pickup at 6:50pm. At 4:00 I realize that's going to be too late so I check the email and it says "if you need to change or order call the store directly at (phone #)". I call the store to change the time. Lady says "no problem 6:50 to 5:50". I asked if she needs my name or order and she says "nope you're the only order at 6:50". 5:50. I show up. I'm not made to wait though, this time there's no order at all! The manager gets involved. He finds the online order but tells me he's "sorry the employee told me she could change the order because they don't have the ability to update online orders. He did offer to immediately make the $60 order which I could wait 45 minutes for or put a discount credit on my account. Declined both because we're done and in the words of Big Sean "I don't fuck with yoooooou". read more

Ordered a stuffed pizza for carry out and decided to have it not cut so it would stay together better. I thought it was because I have not had one in so long that it tasted so delicious but my husband who is not a fan of that type of pizza even said how great it was! Usually pizzas are not as good when you bring them home but in this case it was opposite! I almost tried talking him into ordering another one the next day read more

I love Giordano's. We order from there often. The Plainfield restaurant is one of the better ones in the chain. I have gone to the Orland park restaurant and have been disappointed, but the one in Plainfield is consistently good. The food is great, the service also good. They actually bake the chicken parmesan rather than fry it, making it more tasty and not so greasy. I highly recommend Giordano's in Plainfield. read more

It's almost 2 years since I've been to this restaurant (last time was in Chicago), I almost forgot how good their food really is. I had their Mama's meatball sub with melted provolone and their house made marinara sauce, served on toasted garlic bread, and two servings of the minestrone soup, both offering that distinctive Giordano taste. It's as close as a real home cooked meal can get, and you don't have to break the bank to enjoy their lunch special. read more

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Stopped here not long ago. Service was meh, and so was deep dish. Cant touch Lou's. Prices about the same as Lou's. Pound for pound Id choose Lou's. Did carryout for both. I just find the quality if ingredients and taste are inferior to Malnati's. Sorry Giordanos read more