I am NOT one to write reviews but was so put off by the experience that I had to. My husband and I came for dinner. He waited at the door for 10 minutes to add our name to the wait list. Meanwhile I grabbed a few empty seats at the tiny bar. I ordered us a bottle of wine. The bartender/server looked at me and repeated "a bottle???". I replied yes a bottle of your 'Louis Martini Cabernet Sauvignon'. Seemed like a simple request in my mind. She then said "do you have an ID". I handed over my ID (37 years old and while I'd like to think I look 21 her asking wasn't because she couldn't figure out my age but asked with a very snarky tone). After looking at my ID she walked away and went into the back without saying a word to me. The manager came out and said she couldn't sell me a bottle of wine. I asked why SINCE IT'S ON THE MENU. He said she isn't allowed to sell one person a bottle of wine. Now first of all, in IL you can have a bottle corked and take it home. Maybe that was my intention so denying me was odd but NOPE- his reasoning was that because I was alone they wouldn't sell a bottle. She never took the time to ask if I was alone. Had my husband not been waiting to get out names on the wait list (because no one was coming over) I wouldn't have been alone BUT if I wanted to have a glass and take the rest home- it's my decision. I was appalled that the manager was denying my request for in him doing so was suggesting my plans were to sit solo to down a bottle. The food wasn't the greatest but wasn't horrible but it wouldn't get the nasty taste the staff left. read more

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We are from California and wanted to experience Chicago deep dish. This was excellent. Great ambience inside, And Carlos provided excellent service. read more

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Arrived around 7 p.m. on a Sunday evening, August 6, 2023. We needed seating for five older teenagers and a separate table for two adults. celebrating our daughters sweet 16 birthday and were traveling back to Wisconsin after spending the day at the Shedd Aquarium. We were greeted by a waitress who was less than welcoming. Explained the want for two tables, she told us we would have to wait. We were fine waiting. No problem. The dining area is very open. We noticed there were aprox. four large tables with seating for at least eight. The tables were pushed together to accommodate large groups so they could have easily been split apart. We waited a couple minutes and a man (manager? cook? addressed our group and told us if we didn't sit together, we won't get any food. He wasn't serving us. I asked if we had walked in separate would he make us sit together? He said doesn't matter, I know you are together. We've never been treated so rudely. It was unbelievable. Truly baffled at the lack of professionalism, blatant rudeness. Never experienced anything like it. We will never be back. read more

Haven't ordered from here in a while and probably will be the last The pizza was burned on the edges and the crust literally was falling apart due to being so over cooked. Called to complain and the manager required pictures for proof of what I called to complain about. If I took the time to call obviously I'm not lying however I sent him the pictures for his proof With so many choices for pizza in the area this Giordano location will not see my business again read more

I've been to a couple of Giordano's here in IL. The pizza is amazing. Its not too cheesy and not too saucy. And the buttery crust is a plus too! Sets the pizza off great. The bruschetta is really amazing also, I would recommend you ordering the bruschetta on your next visit! read more

Giordano's - Pizza Near Me - Gurnee, Illinois

DON'T PLACE AN ORDER FOR DELIVERY! Placed an online order at 5:30 and site said the order would be delivered between 6:38-6:48. Called at 7:15 and again at 7:30 and they said it'd be here any minute. Arrived at almost 8:15, the pizza was cold and hard, salad was hot, tiramisu was melted into a mess and my kids meal was cold and had fries instead of broccoli. Was not cheap either. Why lie to me over the phone? The crust was also thicker than I remember for a thin crust. As for dine in, it always takes forever as well and customer service wasn't strong either. The dining area is small. If you have time and money to waste by all means visit this location. read more

All I can say is SHARE A SMALL PIZZA. I got a small cheese pizza and my husband got a medium meat lovers and BBQ. We were so full after just one slice. If we could do it all over we would have shared a small! I feel like I'm never going to be hungry again. The atmosphere was chill in the restaurant. Very cute well decor as well. Our server was very sweet and got us our food in a timely manner (even though it takes 40 minutes to cook a deep dish!) Our bill came to $55.00. Next time it will be a lot less because we will never order that much food again! read more

Giordano's - This is a SMALL cheese pizza. Could only finish 2 slices..barely! - Pizza Near Me - Gurnee, Illinois

First time I ordered the man I placed my order with was very sweet. When we picked up our order it was good it was just lacking SAUCE. As if they're running short on sauce and they smear a teaspoon on my pizza. With missing sauce spots on the cheese. Be aware if you have an ALLERGY or INTOLERANCE to GLUTEN Second time I ordered, I was on the phone for over five minutes. We place our order, we made the woman aware about the allergy and she told us to wait. We waited and waited. We asked if they had Feta cheese and she said no. We made mention that last time we ordered we got feta cheese. She kept messing up our order despite literally telling her five times what we needed. She tells us Gluten Free comes in "small, medium and large" we asked her if the menu changed since last time we came it only came in one size. Then she asked if we wanted gluten free pizza in STUFFED version. We ask again if they had it in Gluten Free. Then she finally tells us they have COMPUTER problems. That its "deleting" every time she puts our two pizza orders in. We waited some more. We finally hang up because they are not professional regarding allergies, knowledge on their menu, and have no customer service experience in just taking down our order. read more

Giordano's - First time we got it, missing sauce parts. - Pizza Near Me - Gurnee, Illinois

Place is a fucking joke- I called to order pick up and they said their pizza oven wasn't working. Yes a fucking pizza store saying you can't order pizza! read more

Ordered some food with missing items, most food was cold and soggy, definitely not as tasty as I remembered Giordano's to be.

So we were told to go to another place I won't mention for pizza by a local for lunch. To bad they open at 4pm. So I opened the handy dandy yelp app and found this place. Their pizza was good, garlic parm fries was gold and the service was great. The guy who served our table was to notch. His drink refill time could have only been better if he was psychic, who knows maybe he was. I would come back here if I was in town. The only disappointing this was the personal pizza still take 45 mins but I didn't take any stars off for that. read more

Giordano's - Parm garlic fries - Pizza Near Me - Gurnee, Illinois

What a disappointment on take-out order. I spent $55 for a chicken parmesan dinner, ($15.15) 9 chicken wings ($19.65) and an entree Caesar salad ($9.75). Added a 15% tip (6.68). I asked for a piece of French bread for my pasta dinner and was told upon pick up it would cost me $2.10 for a piece of bread. You've got to be kidding me. Since I paid online I didn't have my purse with me. What I should have said is take it out of the tip. So much for (lack of) customer service. How do you expect return patrons with the portions and prices the way they are. And... A piece of bread!!! In addition, the entree Caesar salad was so small in the smallest container for $10. I actually took a pic just in case you didn't believe that my salad filled 1/2 of the paper container. Two more things...the wings only 9 -- really for $19.65? I would not have ordered them if the online menu actually stated how many they were for $19. The chicken parm dinner had so little spaghetti and spaghetti sauce it was laughable. Took a pic of the container it came in. Just in case you didn't believe me. I understand that prices have gone up recently but portion sizes are important or at least the appearance of portion sizes should be fair to the customer. The food albeit limited was good. Just not worth the $55.00 I just spent. Sent message to Giordano's online but have not heard back from anyone. Still waiting. Yes my review rating is definitely could've been better. read more

My favorite Chicago pizza! Must-try if you haven't had it before. To me, it has the perfect dough-toppings-sauce ratio, whereas I feel that some of the other Chicago pizzas are a bit too doughy. I also like that the servers serve the pizza to you by pulling a big string of cheese! read more

Giordano's - Pizza Near Me - Gurnee, Illinois

Food is good. I really like Giordanos food. I was really disappointed in the service. I ordered 2 pasta meals and went I got home I realized they gave me 2 mozzarella appetizers instead . I called them right away but they told me they could not re-make my order because they were too busy. Even though it was 2 hours before close they said there was no way they would have time to make our dishes. They then told me that they could give us a credit for next time. Food is usually 3-4 stars. Service for this visit was a 2. read more

My first deep dish Chicago style pizza! OMG!!! So good! The crust was outstanding.. veggies fresh and tasty! Cold beer and deep dish is now my favorite meal! I only get to the area a few times a year so when I get to eat this pizza it's a treat and I've not been disappointed, been going now for 5 yrs and eat there every time! read more

What a wonderful and pleasant server we had. Heather was attentive, sweet and informative. She was fast on refills and checking on us. Love the old Giordano's ambience in a clearly newly constructed building. The pizza could not have been better. Chicago deep dish at its finest. Cheese curd appetizer was delicious and the calamari was just ok (kind of chewy). Loved the old photos and memorabilia on the wall. We came in between lunch and dinner service and had no trouble with being seated immediately. Parking was free and fine. The children's menu was reasonable and had the expected provisions. read more

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Going to say this in one word yum is stuck teach is great you're going to have leftovers it'll probably last you 2 or 3 days

I was in Illinois for a brief moment, so I decided to stop in for lunch.. as I walked in there was a guy at the counter stating they're having issues with the plumbing( and the dining room was not open) and to come back after 3pm. So I politely ask if I can place a take out order, he replied yes. He told me to give the order about 30 mins approximate so I went to the car and came back.... as I came back in to pick up my order and there were a few white guys having lunch/eating. I'm a woman of color so it really made me feel as he didn't want me there. I also asked for a thin crust pizza and my pizza is not thin at all. I will definitely not be visiting this location again. I usually go to the Chicago or the Kenosha restaurant as they're friendly and professional. read more

This place has the best tiramisu! It's my favorite dessert so I've had my share, this one has to be the best by far. This Giordanos has to be the best. The thin crust pizza is really good! The customer service is amazing, the people are great and it's not as busy. Been to the one in Chicago and it wasn't as good. read more

We had our Chicago deep dish delivered to our hotel and it was delicious! Delivery was slower than anticipated but well worth the wait. read more

Giordano's - Chicago Deep Dish Meat Pizza - Pizza Near Me - Gurnee, Illinois

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Fabulous!! We ordered a salad and a small stuffed pie that they made half and half. One half was veggies and pepperoni and the other half was meat lovers. We were a party of 2 we couldn't finish the pizza. Took some to go. We will definitely visit here again when in the area. read more

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Contacted this Ana person following her comment to the review. It's been two months and never heard back. Waste of time, and will never eat here again. Goodbye Giordanos, hello Lou Malnatis! read more

Love this place. I try not to eat pizza frequently but on a monthly basis I have to have Giordano's. The sausage is just right, the sauce is tasty, the crust is buttery. I order mine with extra sauce so I can have that "just right" sauce to meat/cheese ratio on their deep dish. I am a little disappointed that they no longer have italian antipasto salad (?). It was on their menu pre-Covid but no longer available. That my only suggestion, bring back the salad! Besides that, love the location. It's always clean. Never disappointed. I drive the extra 5 minutes passed that other brand name pizza place which will remain nameless (LM). Have to have my Giordanos. read more

So this is the place everyone has told me about! They were right, this IS the perfect pizza joint, I greatly look forward to trying other things on the menu, but WOW! The pizza is really that good. read more

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Great as usual. There are many imitators, but Giordano's literally hits the spot every time !

I love their pizza and always stop by one of their locations when in Chicago. The negatives...took 20 minutes to get a server once we sat down. Noise from screaming kids was a bit much as well. Get some pizza but take it with you! read more

It's a staple in the area for a reason. They were super packed with a Ton of just-graduated Sailors (also why we were there ), but service and food were still on point. So good, I may put it on the to-do list if we are ever back in the Chi-town area. read more

Giordano's - Pizza Near Me - Gurnee, Illinois

Terrible service! Yes it is a Saturday night and yes we expected to wait for a table. That wasn't the issue. We went to the bar to get a drink while we waited. There were two customers at the bar also waiting while the guy that looked like the bartender continued to stack glasses and not acknowledged any of us. He left to go get more glasses to stack, all the while waitstaff sees us standing there and not one of them could acknowledge us and say "Sorry someone will be right with you". Again I understand they are busy but to ignore us is not acceptable. We ended up walking out (past many empty tables too) and going somewhere else. As much as I love Giordano's, I will not bother with this location again. read more

Will def visit again.. no wait time for table for 2, we got a medium thin crust pizza which was delicious. Waitress warned us that pizza takes about 30 minutes to cook so we got boneless bites (buffalo flavor) & OMG! They are the best I've EVER had (and I always get that as an appetizer).. I def recommend this place!! read more

Giordano's - Pizza Near Me - Gurnee, Illinois

Was recommended by locals. Very nice atmosphere, looks Italian. Food is really good. Omg the small size Chicago Style Pizza the best. It was huge for the size worth getting it. read more

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I definitely will not be going to this location again. There was no wait to get seated which is one of the positives.....BUT....it took a very long time to place our order and a very long time to get our food. We sat at around 230pm. Our order was taken 15 minutes later and 30-35 minutes after that we got our food. I would not mind waiting around the same time if we ordered a deep dish...but we ordered a thin crust pizza and Italian beef sandwich - this should not have taken more than 30 minutes to make. BTW - the Italian beef sandwich bread was nuked and completely burned and could only be edible/chewable if you poured au jus on it Also it looked like there was only 1 waitress serving our half of the restaurant??? If you're hungry and are craving Giordano's - save yourself the heartache and don't go to this location. The two stars is for the decent pizza. read more

Great place for pizza, especially if you've never had a deep dish style. Just be warned, it will take a bit longer to cook but the food is awesome. We had just a straight cheese pizza, an all meat pizza and a thin crust bbq chicken pizza. Fabulous all the way around. The service was prompt and never had an empty glass...fantastic place, a must do when in town again! read more

This was my first time coming here. We typically go to their competitor because it has always been good, but we had to try this out. We always said we would and never did. We got a medium deep dish with pepperoni and garlic. I tried a slice immediately after getting it for the best reaction they can get out of me. So far, I'm not wooed. I mean their cheese is incredible! I give them that. But their crust? Just like any other normal pizza crust. It isn't very flavorful, and the end crust was so very hard, I couldn't even eat it. That's one of my favorite parts so that was a disappointment. They also only use prepackaged parmesan cheese. Also a disappointment. I wouldn't necessarily give them 4 stars, but I also wouldn't give them 3. If there was an option for 3.5, that would be it. I might try it again if someone else paid for it. read more

They will not take reservations. The first girl I talked to had very poor communication and customer service skills. I asked to speak to the manager; he was rude. read more

Hello, my brother and sister in-law just moved into the Gurnee area, and Giordano's being at the top of my list for pizza, I decided to take them out for lunch last Sunday 6/9. We ordered a pitcher of Stella beer for the 4 of us, at which time the waitress (didn't give her name) asked for all our ID's. We proceeded to handover our ID's. The waitress checked each one, then commented to my sister in-law that hers was expired and she could not accept it. My sister noted that her Birthday was literally a month earlier, and it had just expired. Your waitress snapped back 'Well there is a reason it's expired....' I want to know exactly what is the reason she was referring too? My sister in-law is Latina, any couldn't help but feel the comment may have been racially motivated. They are in there mid 30's and my wife and I are both 45. We totally understand restaurant policy, but her comments were extremely rude and offensive to me and my guests, and the wives made it a point to point it out to her. At which time she commented 'I was not being rude....' As I said earlier they just moved to Gurnee, not too far from your store, so she drove home and got her new ID, and brought it back to the restaurant. While she was gone the store took it upon themselves to change our wait staff, but offered no apology of even acknowledged what had happened. I might expect that sort of treatment from a Pizza Hut, but a world class pizza establishment such as yours, I find a disgrace and very unprofessional. I am not in the business, nor ever worked in a restaurant, but could think of many ways this could've been handled different from the very beginning. Please send a response soon, with actions taken...thanks in advance to your attention to this matter....and BTW the pizza was excellent. Here is a copy of our receipt if it helps you determine who was on staff this day. Check # 287052; Table # 24; Date 6/09/19; Time 12:56PM Today July 3rd 2019 it's gonna be almost a month And I have yet to receive any type of apology of any sort read more

Can never go wrong with giordanos ... their name holds a lot of weight for a reason ..... one of chicagos finest .... however I can say their deep dish is overrated .... but service and a large thin crust will have you visiting heaven early read more

Giordano's - Pizza Near Me - Gurnee, Illinois

This pizza place was pretty damn good. I had the pepperoni deep dish pizza along with some appetizers. The cheese was good and the sauce wasn't too overwhelming. I also loved the buttery crust! I would recommend calling in your orders even if you're going to dine in. The wait to cook the pizza is around 45 minutes. Also if you check in on yelp and sign up for their newsletter you get an appetizer "free". If you really want a free appetizer choose the cheese bread, if you go for the bruschetta they charge you the difference of the coupon value which is odd since its stated on the coupon that those are the two "free" options. All in all, solid pizza. read more

Horrible experience! Noon on Tuesday and only one other table seated. Appetizer arrived after the pizza and I told them to take it back and take it off my bill. The waiter argued with me and threatened me and I told him to go away or I would call the Gurnee police. I paid for all the food including the appetizer and as I was leaving the police arrived because he had called them and told them I wasn't going to pay. This all got cleared up in about 3 minutes because I had already paid but what an embarrassment and a nightmare. I would recommend you steer clear of this and all Giordano's. Just look at the press regarding their bankruptcy and the way they deal with other customers. Not good. read more

My wife and I always stop in for a stuffed pizza whenever we pass through the area. The pizza is always excellent. The stuffed special takes about 45 minutes to make so we always call about an hour ahead and tell them what time we plan to arrive so our pizza always comes out of the oven shortly after we arrive. read more

Worst dining experience I have had in a long time. The service was AWFUL. Our waitress was the most un-personable server I may have ever had. She seemed genuinely angry and clearly had somewhere else she'd rather be. No personality what so ever, a genuine debbie downer!!!!!! Looking forward to a nice night out with some great friend it was too bad we got the sour puss waitress. However, we all got some good laughs when she walked away about how straight up unhappy she seemed. Luckily the pizza was good! Otherwise the night would have been a bust. Service was just so terrible, I don't really know what else to say!!! AND SLOW! It took about 10 minutes for our drinks and I am pretty sure she forgot our appetizers. So, if you get stuck with Jaime (only know her name because it was on our check-not like she'd introduce herself or anything!) REQUEST SOMEONE ELSE!! Sorry girl, but serving is clearly not for you. read more