Customer service was good. The original dress was 700.00 that my daughter picked out for prom. The…read moreadded accessories, and alterations brought the total to 1300. The day of my daughter prom her gems were falling off and the draw string in the back ripped. Their quality is cheap and does not stay on the dress. The entire night my daughter said pieces of her dress kept falling off. The dress was beautiful but the quality is trash. They did a rush job sewing her pieces on.

First I want to Thank the owners of First Lady because I felt like a Queen the day of my 40th…read moreWedding Anniversary Celebration I was absolutely Gorgeous. OK the day I walk into First Lady I saw a lot of beautiful dresses but when I got to my size and she pull my size dresses I wasn't impress I didn't see what see saw until I put the first dress on and then I said it's cute because I don't like to show my arms she told me what she can do so I said OK I'll try the next dress OMG I knew that was my dress and said Yes to the dress instantly. She made changes to the and OMG it was beautiful and the price was great. I thought I was g to be looking all day because I was going to come to Southfield but my sister talk me into instead of ordering my dress I so glad I came to Detroit. Ladies if you are looking for that special one of a kind dress please go to First Lady

Staff are super helpful and amazing. Found a dress within ten minutes and the owner made the…read moreexperience super easy and fun!!

I'm not sure why the bad reviews on here because my experience recently was amazing. My daughter…read morewas treated like a princess. Came with the intention of buying one dress and fell in love with another and despite it being close to closing time they didn't rush her until she found THE ONE dress for her Prom night. As a mom I'm so happy they took their time with her so I'm going to take my time to Rave about this place. The staff were so kind and the owner is so sweet. They truly make you feel like family. They have a large selection of gowns in all sorts of colors, styles and sizes. You won't be disappointed going to Hermz.

They have a lot of unique one of a kind dresses And they…read moremake sure no one at your school is wearing the same dress

Very great service and beautiful dresses for everyone. Love this place will forever come back !read more

My son had his wedding party dressed up by Jeffrey and his staff. There was 10 groomsmen, plus…read morefather of the bride, as well as myself to measure up. He was extraordinary in how he helped each of us, especially in making sure we all had a proper fit to our tuxedos, and in fact he remembered all of our first names as we came in to pick up our suits. His staff was exceptional, especially Ace. The experience was just first class, and I strongly recommend Jeffrey and his staff to make you stand out at your party, or event.

Father of the bride. My pants were a little too loose, not…read morea big deal because suspenders would do the trick though the clips were bent and would not hold. The button on the tux jacket was hanging down by its thread 4 inches at the start of the reception, one button on a shirt would not stay buttoned. I'm 5'10 at 175lb if you were wondering... they did apologize I was thankful for that

Needed two suits 10 days before a wedding. One for a 90 year old gentleman and one for a twenty…read moreeight year old guy. They helped both of them find exactly what they wanted. At a very affordable price and had alterations done in one week.

This particular location has a lop sided idea of customer service and poor idea of retaining…read morecustomers. The sales people are enthusiastic and the manager seems to dislike customers. I will never patronize again and I will stop sending new hires there to get a suit or anything for that matter. So disappointed, as a daily suit wearer for church and work, you have lost a customer in Royal Oak.

I've had a few items done here, including a nice navy blazer and several pairs of pants. Timely,…read moreprofessional work, and as good or better than any tailor I used on the east coast. I'll bring more stuff here when I need alterations down the line.

Love this place so much! I bring all of my designers here, from Louis Vuitton, Burberry, Moncler,…read moreVersace, every brand you can name, the outcome is better than I've imagined. Ali have professional skills and amazing work! I brought my moncler coat that had burn holes and he fixed it like it was brand new. All of my clothes come out tailored to perfection. His wife Lisa is so beautiful inside and out, she's the best fashionista and helps me with all my outfits. I live an hour away and will only come here, that's how great it is! Even their employees are the sweetest. 10/10

Customer service here is the worst they damaged my garment 5 months ago and the issue still hasn't…read morebeen resolved. Do not take your clothes here they will not be in good hands. And the manager Bryce is no help he has no care, to right a wrong that the company he represents created. I've tried going over his head but he will not give me a contact to his superiors but I will not stop here.

Best priced cleaners! Was sad when the Royal Oak location closed but I'm glad the Southfield…read morelocation is open and here to save the day!

I love shopping here! I have so many cute dresses & costs from Margaux & Max. We call JeDonna…read moreDinges (store owner) the clothes whisperer! Once she knows your size and style, you'll be all set! She knows her clients! This store was voted the best resale shop in Michigan. When walk into this beautifully decorated and well-stocked store it doesn't look or feel like a typical resale shop. She has an eye for couture, current trends, vintage, and formal wear in sizes from extra small to XXL. No matter what your size, you'll find fashionable clothing. She also carries accessories (scarves, jewelry, purses, etc...) One of her mottos is "being broke ain't cute" and her clothing is priced right. If you catch a sale, don't sleep on it. I've gotten many designer dresses around $30-$35. Of course there are items below and above this price! She usually does a weekly FB "live" so that you can see some of her mostly one of a kind inventory. There are dressing rooms inside with adequate space and full-size mirrors. There is still a mask policy. So wear one or she had them for you at the door. There's paid parking on 9 mile and in the back lot.

This is one of the most amazing vintage shops I've been to - just outside Detroit. That includes my…read morewanderings in Greenwich Village, Portland and Europe. The owner, Jadonna, has an eye for amazing fashion. The store is beautifully curated and very reasonably priced. I would make a trip back to the D just for this shop. Love it!

My two oldest sons rented their prom tuxedos (2017 & 2019) from Sam's and the service start to…read morefinish was great so when my daughters bestie need to rent a tux for his prom, I took him to Sam's. Fun fact, May is busy. Weddings, prom's, Bar Mitzvahs... it is all happening. Walking in a week before prom, I was concerned we were SOL but as long as we were ok with the traditional black tux, Sam's could make it happen. This was actually our first choice. We came in on a Saturday afternoon and the place was busy. After wandering around, it appeared a line was forming so we lined up. However, after a few moments, a younger women approached asking how she could help. She measured, wrote up the order and and cashed us out in less than 10 minutes. She explained what the next step would be and we were on our way. I have tagged his mom and grandma in for pick up but based on past experiences with my boys and the efficient from last Saturday I have every confidence everything will be fine. TBH I have no idea how they compare to other tuxedo places, pricewise, but I think they have a great selection and the customer service is clearly a priority. Now that I am done with dressing young men for prom I will have to find some black tie events for my husband to take me to. :-) They have a very nice selection of mens clothing and they might do alternations, although I am not sure if that is just for purchase from them or if they take outside work as well. A+ customer service! Highly recommend.

Sam Michaels is the only place I shop for menswear. Michael and Wally are truly the best--nobody…read moretakes care of their customers like they do. Every time I walk in, they make me feel like a million bucks. The selection is incredible, the pricing is fair, and the service is unmatched. It's the complete package! I've bought multiple sport jackets, suits, and even a tux here, and every experience has been outstanding. Love this place!

I've been using this cleaners for years and they are the best! Very communicative anytime there's a…read morespecial need. Very fast. Clothes always come out clean and smelling amazing.

I'm really disappointed with my experience at Tide Cleaners. They do not know how to properly press…read moremen's dress pants, the crease was uneven and looked sloppy, very disappointed! On top of that, several of my shirts that were supposed to be steamed/pressed were not done well at all. For a place that's supposed to specialize in this, the quality just isn't there. I've brought a lot of business here over time and gave them multiple chances, but unfortunately they still can't seem to get it right. I definitely won't be going back and would not recommend it. Surprised that Tide puts their name on this type of quality of work.