TL;DR: BK gaslighted me and is not a balanced advocate for a property owner…read more I used BlueKey to manage my rental home for four years. As a new landlord, I was generally satisfied with the onboarding process (albeit with a bit of "mansplaining" which I chalked it up to me being a newbie). I also found the office and maintenance staff helpful throughout my time with the company. However, once I decided to sell the property, my experience deteriorated quickly. My interactions with one of the owners, Torstan, were consistently negative. I felt that he took a strongly tenant-focused position and regularly pushed back on issues that I believed were clearly the tenant's responsibility. During move-out, there were broken windows and other damages. Instead of helping resolve these matters, I had to argue for nearly every item. The process became exhausting, and I often felt that responsibility was being shifted back onto me despite clear evidence of tenant-caused damage. It took A LOT of follow up on my part to get communication on status of work, financials and timing. I was frustrated with every interaction in the end as BK made the final move out a negotiation instead of a business interaction. In conclusion, BK is NOT an advocate for the owner (not even close to a balance btw owner and tenant) and I would not use them again for the lack of support and for the constant gaslighting I experienced.

I was a tenant of blue key property in 2024-2025 along with three other tenants. While here, we had…read moreto fight with this management company to get something as simple as a larger garbage can. There were four of us using a small garbage that was taken out once every two weeks. We were told that we could use the other units cans until another tenant moved in. When another tenant moved in this was not upheld and the four of us were stuck lugging 6 cans (garbage, recycling, and plant debris) down our hill/stairs every few weeks. After months of this and asking for some sort of change, we asked our co-signers to get involved to which us tenants received an incredibly condescending response asking us if we would rather have contact go though the co-signers. I would like to add that this comment was made because we were four young girls and felt quite sexist to all involved as well as the co-signers. However for context our group included a civil engineer, a neuroscientist, and two biology students studying medicine. To further add to this, the management company never gave our mailman a key to our mailbox... in Portland where our packages were often stolen. While the other tenants and I liked our living space, this company was unable to provide functional basics like trash and mail.

We met with 5 PM companies and Utmost impressed us the most. Joe & Shelly are friendly, personable,…read moreand experienced however this was not a positive experience. Utmost provided market analysis on 3 rentals but could not market them properly. After 8 months of vacancy we made the decision to break our contract and move on. Best decision ever! A friend with multiple rentals unfortunately had a similar experience. Tip: Find a PM company that charges a flat %. Financially incentivizing a tenants lease with 50% fee on the 1st month not only adds to the overall %, it's counterintuitive to an owners goal of long term tenants.

We've been lucky to have stumbled upon an amazing property management co…read more We've been tenets for almost a year now, Transplants from southern CA. We found our home and signed our lease sight unseen. Were we nervous, yes, but boy it was the smoothest transition ever! The house was exactly what we expected, anytime we've ever had an issue with the property, Joe and Shelley have been there to assist at a moments notice. We do plan on picking up a rental property and we definitely know who we would want to manage it! Thank again for providing such amazing service! We highly recommend this group!

I'm uploading this review on Yelp as I see they are deleting my reviews on their Google page…read more Renters beware -- this company is SHADY. For starters, they use a terrible 3rd party company for their application processing fees. Sunworld themselves are extremely hard to get ahold of for ANYTHING. I had to call numerous times and ask to be transferred and leave voicemails over the 4 days it took to hear back about the applications that my partner and I spent $110 on. Their ads are extremely deceitful & do NOT accurately reflect the amount of fees that you will be subject to, especially if you are a pet owner. The specific unit we applied for said it was pet friendly for both dogs & cats, required a $75 admin fee per pet & $35 a month pet rent per pet. Nothing less, nothing more. Our application was finally denied after 4 days, with the reasoning on mine being "low income" (I'm a stay at home mom with really good credit), and my partners reason being bad credit. We immediately contacted the property manager named Sharon & offered her a higher security deposit if they would be willing to accept that. We then asked if paying off the specific credit problem would make us eligible for the unit. She said if we gave her proof that we paid off the debt she would get our application approved. We immediately paid our debt, got proof & sent it over to her. She then sends us an email apologizing for the "confusion", and saying that they are now choosing to deny us due to the property owners 2 pet maximum which was NEVER brought to our attention or stated in the ads or on their website AT ALL. Mind you, we have one small border collie & two small indoor cats and would have never wasted money on applying if we were aware of this policy. We then called Sharon to ask why they would accept our application without being up front in their ads about the pet maximum, and we were met with a repeated answer of "there's nothing we can do" so we requested to speak to her manager. We were then connected with Paul Van Baalen who agreed to speak with the owner of the property & Sharon about a possible exception of the "rule" due to it not being stated in the ad. We then received an acceptance email stating that we would need to pay a $1495 security deposit AND a $1500 security deposit for our pets, which would be $500 per pet. This $500 per pet security deposit was never stated in the ad and when we questioned this, we were told "sorry it was left out of the ad, but it's company policy and you can look at any of our other listings and it will tell you that." I then told Sharon that we were not going to be renting from them due to their deceptive ads & lack of transparency causing us to lose money and time. After I thought all was said and done, I received a phone call from Paul Van Baalen AFTER HOURS telling me that we "ought to find someone else to rent from because this is going to be a bad marriage if it's already starting out this way" and that he "knows that people like us will throw every RCW in the book at them". Since he wants to bring up RCW, here's one for him. Under RCW 59.18.257, landlords must provide written disclosure of all tenant screening criteria, including policies that may lead to denial, before collecting application fees. Failure to disclose a $500 per pet deposit in the initial written criteria violates this statute and constitutes an unfair or DECEPTIVE PRACTICE. In the end I'm EXTREMELY GLAD that we aren't stuck renting from this deceptive company & will never be involved in anything that has Paul Van Baalen attached to it.

As a property owner, I have had no problems. Had a big incident with my property and they stepped…read moreright in to help me take care of everything.

"Sterling Properties Real Estate Services LLC assumed management of Lone Oak Trailer Court, Oak…read moreGrove, OR on June 1, 2026. Their introduction letter named the company but no individual property manager contact -- a potential violation of ORS 90.305. Multiple residents called Sterling repeatedly for weeks with no callbacks and no responses. When I called their Vancouver, WA office requesting our property manager's contact information, the receptionist refused to provide a last name and was shockingly rude. June & August rent statements arrived with zero Sterling contact information -- no address, phone, email, or website -- despite their introduction letter devoting an entire page to payment instructions. July rent statement included a page with contact information, but only after I sent Scott Hess a copy of my MMCRC complaint. After I cited ORS 90.305 in writing and contacted their licensed property manager Scott Hess directly, Sterling responded promptly and provided individual contacts and park rules. Prior to that: weeks of silence. Our community consists largely of working class residents, many non-English speaking, elderly, and disabled. Sterling's responsiveness appears directly proportional to how much leverage a resident has. Documentation exists. MMCRC has been notified." For context: our previous management company, Pure Property Management & owner property management people, were responsive, professional, and respectful ~ unlike Sterling.

To update the company is working with social services to redesign the ramp so that it meets…read morestandards for egress under the home, etc. very prompt in contacting be to resolve problem.

I needed a property manager and my experience with EKM Property Management went from an acceptable…read moreservice to an experience that made the renting of investment properties a negative one during the time they were employed by me. I should have gone to the Better Business Bureau web site first before choosing EKM Property Management and read the complaints against them. Some of the few but quite extensive and negative complaints should have been "Red Flags". I would have chosen another company if I had known in advance what I had to experience dealing with EKM Property Management. My time, complaints, and expense and the lack of their honoring their contractual service agreements were not worth the management fees they charge.

I have worked with EKM property management for 10+ years. Extremely professional and easy to work…read morewith.

I rented from Ross Pacific and was so happy to have them out of my life, or so I thought. Just…read morebought a home that was previously rented through them and they are still just as bad, if not worse. They will treat you as any other property management company would until 1) a homeowner brings something up 2) you decide to move (which you inevitably will) 3) you call them out for not following through with something on their end. On multiple occasions while renting we found them sitting in their cars outside of our house checking on the property (no notice given whatsoever, even though 24 hour notice is legally required), they failed to give the renters of the house we were purchasing proper notice regarding moving out, pushing back our closing date 3 weeks (even though the homeowners had notified them and the renters far in advance), they never followed through on their end regarding lawn care, but then harassed us and refused to re-rent the property we were in because we didn't realize that 'basic' lawn care included precisely edging the lawn, removing our vegetables from the garden weeks before we had planned on moving, removing grass that had grown between paving stones, and cleaning all surfaces of moss (we mowed our lawn on a regular basis). They will always side with the homeowner, blaming and harassing you for things without waiting to hear your side whatsoever. No matter how perfect a property is, run as fast as you can, do not rent from Ross Pacific, I guarantee you it will not be worth it!

My family and I just recently moved to town and found an adorable little house through Ross…read morePacific. Though we haven't had a ton of interaction with Bridgette at this point, we're happy with what we HAVE experienced. For Example: Throughout our myriad moves (thank you, construction industry!), I've learned my lesson well. Upon entering into a new rental agreement... ALWAYS TAKE PICTURES!! However, I was pleasantly surprised at our initial walk-through here in Vancouver, that Bridgette was the one pointing out specific items and then documenting them with her own camera. Yup. SHE was the one taking pictures. What property manager does that? Uh... this one. Yay for her! (And yay for us!!)

They wasted a week of our time when it came to applying through a third company they use called…read morePacific Screening. Unprofessional agents at the Redmond office. AVOID.

I lived in a unit from this property management for almost a year. I put in a service request in…read moreApril 2024 about the gap around my front door. It was not fixed until September. I reached out to the property management multiple times only to be ignored. I kept expressing my concern because I was paying for AC that was going right out the front door. The property management did not care did not express concern and did not reimburse me for the amount of electricity that I was paying for that just went right out the front door. The Vancouver office their manager is one of the most rude people I have ever encountered in my life. I understand landlords will be landlords this person has no compassion no empathy and no care for the people who are paying their wages. I highly suggest that you do not use this property management in Vancouver. You will be very disappointed. Hopefully this person never has to experience the way that they treat people..

I could not move my daughter and grandchildren out fast enough. They are rude, arrogant and highly…read moreunprofessional, no compassion, uneducated. They seriously need to take classes on customer service, tenant rights, section. 8 laws, domestic violence laws and everything in between! They seriously do not know their noses from their asses. They want the tenants to repair everything and except tenants to pay out the ass for things they do fix (which are always half ass) and argue about maintenance requests that you put it and if you have to many god forbid hell will freeze over and you will be frowned upon by them. They will nickel and dime you for everything when you move out as well!!! They do not fully inspect units when tenants leave and blame new tenants for things and issues that are from prior tenants! Refuse to help tenants with issues that are required to be taken care of by landlords. SAVE YOURSELF AND YOUR FAMILY DO NOT REMT FROM THESE SLEAZY PEOPLE!

Really terrible company. They have terrible communication, have literally just showed up to our…read morerental with 5 minutes warning, my roommate was in the shower and unaware. They are super unprofessional. Their workers are unprofessional. Not only have the showed up basically with no notice, which is illegal, but when they have come to fix anything they do a terrible patch job and we fix it ourselves anyway, with our own funds. On top of that, their rent portal and process is terrible. If there are any issues at all you have to drop off a cashier check in person. I have proved to them that funds are available in multiple accounts and they still can not process online payments. What century do we live in? I wish I could get out of this lease immediately. I have NEVER had issues like this with any other rental agency. please choose any other company if you don't want a headache every month and a well kept up rental without pests.

I have been renting with Green Keys for about a year and a half…read more The application process was extremely quick, transparent, and fair market pricing. Green Keys respects our space but also has been incredibly helpful for some issues that we have had come up the last month. I appreciate the conistentent and clear communication from both Noelle and Gail who have time and again helped us mitigate any issues in a timely manner. I would recommend Green Keys.

DO NOT RENT FROM THESE GUYS. when I say RUN I mean RUN. Not only is Chloe extremely disrespectful,…read morerude, and just genuinely should NOT be working in any position where she talks to people, but they will literally ignore every single maintenance request, any kind of privacy concerns (like having the owner of the actual property showing up in my backyard looking through my windows at any given time that he wants to) yeah you read that right. They did nothing to keep that from happening either. They just let people show up un announced at any given time so if you have kids deffinitly don't rent from them because youll wake up at 5am to a crane setting roofing on your roof waking up both your kids because they decided that was okay. Again. With zero notice. .They just do what ever they want when ever they want to with ZERO regard for you. They have no respect and then they will also try and keep every single penny that you gave them for a deposit. As it states on their website If you pay a cleaning fee in the beginning you will not be charged again for the cleaning fee at the end of move out (APPARENTLY THATS A LIE) which tbh i fully expected them to try and pull some shady crap so I went ahead and paid a professional company $650 for a move out clean. Everything in that house was spotless and they're still trying to charge me $750 for "excessive dirt" which is funny because that place was literally spotless I have the receipts, pictures, and even video proof. They cannot and will not provide me with pictures of this supposed "excessive dirt" theyalso stated that after a 3 year lease mind you that there was apparently excessive "paint dammage" which i know for a fact is not true because again, pictures, videos that I took before leaving the keys on the counter as I walked out for the last time. They also can't provide picture evidence of this apparent "excessive paint dammage" they then tried to call me and tell methey were willing to give me $700 of my $3200 dollar deposit back instead of the $200 and something they originally stated was the case. Our attorney is putting the case together now and they will be dealing with him shortly. But to save yourself from the extreme headache and stress that they will cause you. Just run the other way. Rent from anyone else. They're hands down theworst managment company I've ever rented from. Im glad to have finally bought a home so I no longer have to deal with places like this. They're just here to rob you. So RUN. Tmg is great though! I had nothing but great experiences with tmg.