We met with 5 PM companies and Utmost impressed us the most. Joe & Shelly are friendly, personable,…read moreand experienced however this was not a positive experience. Utmost provided market analysis on 3 rentals but could not market them properly. After 8 months of vacancy we made the decision to break our contract and move on. Best decision ever! A friend with multiple rentals unfortunately had a similar experience. Tip: Find a PM company that charges a flat %. Financially incentivizing a tenants lease with 50% fee on the 1st month not only adds to the overall %, it's counterintuitive to an owners goal of long term tenants.

We've been lucky to have stumbled upon an amazing property management co…read more We've been tenets for almost a year now, Transplants from southern CA. We found our home and signed our lease sight unseen. Were we nervous, yes, but boy it was the smoothest transition ever! The house was exactly what we expected, anytime we've ever had an issue with the property, Joe and Shelley have been there to assist at a moments notice. We do plan on picking up a rental property and we definitely know who we would want to manage it! Thank again for providing such amazing service! We highly recommend this group!

"Sterling Properties Real Estate Services LLC assumed management of Lone Oak Trailer Court, Oak…read moreGrove, OR on June 1, 2026. Their introduction letter named the company but no individual property manager contact -- a potential violation of ORS 90.305. Multiple residents called Sterling repeatedly for weeks with no callbacks and no responses. When I called their Vancouver, WA office requesting our property manager's contact information, the receptionist refused to provide a last name and was shockingly rude. June & August rent statements arrived with zero Sterling contact information -- no address, phone, email, or website -- despite their introduction letter devoting an entire page to payment instructions. July rent statement included a page with contact information, but only after I sent Scott Hess a copy of my MMCRC complaint. After I cited ORS 90.305 in writing and contacted their licensed property manager Scott Hess directly, Sterling responded promptly and provided individual contacts and park rules. Prior to that: weeks of silence. Our community consists largely of working class residents, many non-English speaking, elderly, and disabled. Sterling's responsiveness appears directly proportional to how much leverage a resident has. Documentation exists. MMCRC has been notified." For context: our previous management company, Pure Property Management & owner property management people, were responsive, professional, and respectful ~ unlike Sterling.

To update the company is working with social services to redesign the ramp so that it meets…read morestandards for egress under the home, etc. very prompt in contacting be to resolve problem.

This is the worst property management company I have ever experienced. I have been renting with…read morethem for almost 2 years and I am so glad my lease is over and I will NEVER have to interact with them again. Many maintenance requests take a month to resolve (our washing machine and dryer were broken at separate occasions - took them almost a month to fix the washer and the dryer is still not fixed and going on 2 weeks with no hopes of it getting fixed soon). We were without hot water on the property for over a week and there was no urgency to send anyone to repair. We have been without AC (in Texas in mid July) 4 days and there has been no effort from G&B to fix this. Every phone interaction I have had with them, the employees have been rude and even hung up on me on several occasions. Very bad communication overall and will send the same emails multiple times over the course of months, even though we responded to the first email timely. G&B's response to every issue is to send them an email, but I have been emailing them for weeks and still have yet to receive a response. I will now be checking reviews of any property management company before renting because this experience has been horrible (and I could have avoided that with the other reviews seeing as many other people have had very disappointing experiences with them as well). Best of luck to anyone ever renting with them in the future, you will need it.

In the mist of the covid-19 virus, they decided to raise my rent 100 dollars & make me start paying…read morefor water after I have lived in the same place 8 years & 3 different owners of the property,with rent going up every year they have managed the property. when everybody else is getting a discount on the rent and the midst of the coronavirus and they raised mine A hundred dollars & make me pay for water, they are SCUM. ****Do Not Rent**** from them & They won't fix things or get me new carpet when I have lived here 8 years

I could not move my daughter and grandchildren out fast enough. They are rude, arrogant and highly…read moreunprofessional, no compassion, uneducated. They seriously need to take classes on customer service, tenant rights, section. 8 laws, domestic violence laws and everything in between! They seriously do not know their noses from their asses. They want the tenants to repair everything and except tenants to pay out the ass for things they do fix (which are always half ass) and argue about maintenance requests that you put it and if you have to many god forbid hell will freeze over and you will be frowned upon by them. They will nickel and dime you for everything when you move out as well!!! They do not fully inspect units when tenants leave and blame new tenants for things and issues that are from prior tenants! Refuse to help tenants with issues that are required to be taken care of by landlords. SAVE YOURSELF AND YOUR FAMILY DO NOT REMT FROM THESE SLEAZY PEOPLE!

Really terrible company. They have terrible communication, have literally just showed up to our…read morerental with 5 minutes warning, my roommate was in the shower and unaware. They are super unprofessional. Their workers are unprofessional. Not only have the showed up basically with no notice, which is illegal, but when they have come to fix anything they do a terrible patch job and we fix it ourselves anyway, with our own funds. On top of that, their rent portal and process is terrible. If there are any issues at all you have to drop off a cashier check in person. I have proved to them that funds are available in multiple accounts and they still can not process online payments. What century do we live in? I wish I could get out of this lease immediately. I have NEVER had issues like this with any other rental agency. please choose any other company if you don't want a headache every month and a well kept up rental without pests.

2 stars because the staff we have WHEN we have staff are nice. The company is HORRIBLE and gets…read moreZERO stars. There is never a budget to complete projects. I know of 3 bathrooms that have been torn up (walls down and tile ripped up to bare cement) for several months with no completion date. 3 units were damaged because of a flood in an adjoining unit and the repairs still aren't done after 5 months. Several vacant units because of no budget to complete the turn overs. Garbage service is frequently not paid and backed up to unhealthy standards. This is a 'secured' building, however the only people who can't gain access are DELIVERY people. Drug dealers seem to have unlimited access. Security of the seniors and disabled that are here are not a concern to this company. Lies and broken promises are the norm. They always give the same response: We are aware of the situation and are looking into it. In our 100 unit complex we have had 8 managers and 3 temp managers since 2020. Each turnover means all our requests and complaints have to start over. Inconsistency is making me want to move, which is a shame because I like my apartment and my fellow tenants.

The Apartment Alder 9 apartment's in S. E. Portland is a new building where I, unfortunately am…read moreresiding. My apartment is very nice until it flooded and they moved me to a Hotel on the corner of Grand Ave and Mulnomah st to stay until they could fix it. The place they chose to put us in ( myself and my 9 yr. old Granddaughter) in. The first room the desk clerk took us to smelled like Urine and was very strong so I asked for another room. They took us to another room. That room, unfortunately gave us LICE!! We had to get out immediately!! My Granddaughter was embarrassed at school when they made her leave. Then when they told me I could come back to my apartment I was shocked things were just shoved into my room and nothing had been done to repair anything! I'm so mad that I'm now responsible to clean and restore everything back to where it belongs! I'm 83 and left to my own devises!!!

I really wish I could give them 0 stars . When I had moved in there was dead flys all in the living…read moreroom . the Bathroom was not cleaned . And when I had contacted them they said they would send the cleaner out to clean but did not clean anything was the same as I had moved in . like what is the point of a cleaning fee when yall don't clean shit . I asked if i could get a refund for the cleaning fee and they said no since it's not refundable only thing they could do was send out the cleaner . I had mentioned that the dishwasher was also very smelly and was not cleaned and nothing was done about it either . they don't care about you . and I wish no one goes through this company . I wish I had read the previous reviews before I signed my lease here worst experience ever.

After you move in they are super rude. Like the rudest people I have ever dealt with. We found a…read moregiant crack in our floor when we moved in. They sent out the company that put in the floor. they explained it is a floating floor and sometimes this happens. The resolution was that we not step on that part of the floor. Maintenance does take a while to show up. We had a chandelier hanging by a thread and they took a very long time to fix. Like weeks.

I highly recommend Dineve and her assistant, Charlotte. I recently purchased a home in the area,…read moreand Dineve is truly one of the best agents I've worked with. If I had to describe Dineve in one word, it would be advocate. She genuinely had my back and made sure I was well taken care of throughout the entire process. She is professional, kind, and extremely knowledgeable, and consistently went above and beyond for me as her client. During negotiations, she positioned me strongly and ensured I was getting the best possible outcome--we even secured the home under the asking price. Both Dineve and Charlotte were supportive and responsive every step of the way, making what could have been a stressful experience feel smooth and well-managed. They did an excellent job, and I'm incredibly grateful for their support.

I only had the opportunity to speak with this realtor briefly, but she was extremely kind and…read moreprofessional and referred me onto someone who could assist us with our real estate transaction (as she did not cover that region). I would highly recommend her!

I wouldn't recommend this property based on my experience with management. Communication with the…read moreproperty manager was consistently uncooperative & dismissive, which made an already stressful situation even harder to handle. Instead of receiving help or understanding, I felt like I was being made the problem. The lack of support & basic courtesy from management was disappointing.

Very good agent knowledgeable and punctual. Does what needs to get done to close a deal.read more

From the owner: Hi I am Sahil a real estate broker. I help people with finding their ideal house and helping them…read moresell their current home. I also have real estate investor services.. Referrals are also very much welcome feel free to give me their info and I will reach out to them as soom as possible.