I could not move my daughter and grandchildren out fast enough. They are rude, arrogant and highly unprofessional, no compassion, uneducated. They seriously need to take classes on customer service, tenant rights, section. 8 laws, domestic violence laws and everything in between! They seriously do not know their noses from their asses. They want the tenants to repair everything and except tenants to pay out the ass for things they do fix (which are always half ass) and argue about maintenance requests that you put it and if you have to many god forbid hell will freeze over and you will be frowned upon by them. They will nickel and dime you for everything when you move out as well!!! They do not fully inspect units when tenants leave and blame new tenants for things and issues that are from prior tenants! Refuse to help tenants with issues that are required to be taken care of by landlords. SAVE YOURSELF AND YOUR FAMILY DO NOT REMT FROM THESE SLEAZY PEOPLE! read more

Really terrible company. They have terrible communication, have literally just showed up to our rental with 5 minutes warning, my roommate was in the shower and unaware. They are super unprofessional. Their workers are unprofessional. Not only have the showed up basically with no notice, which is illegal, but when they have come to fix anything they do a terrible patch job and we fix it ourselves anyway, with our own funds. On top of that, their rent portal and process is terrible. If there are any issues at all you have to drop off a cashier check in person. I have proved to them that funds are available in multiple accounts and they still can not process online payments. What century do we live in? I wish I could get out of this lease immediately. I have NEVER had issues like this with any other rental agency. please choose any other company if you don't want a headache every month and a well kept up rental without pests. read more

Terrible custoemr service that ignores you the moment they determine you are not going to be an income stream for them. Bad business practices that put unnecessary strain on new tenants in favor of extracting as much money from people as possible without any time between. Unfeeling, nonresponsive and cold corporate landlords. EW Response to Lyle below: You mean besides having some explanation that doesnt make you look like a money hungry greedy corporation with no concern of the well being of their new tenants. I explained how the burder is placed unfairly on your new tenants all for 3 more weeks of rent. There is a point to reply when someone is unhappy when you are in the customer service industry. Ignoring a communication just because it isnt sunflowers and rainbows is extremely unporfessional and it sends the message that I am right to think of your business as a greedy cold unfeeling company who will show no care or concern for their customers/tenants. read more

Terrible experience. My old management company of a similar name was sold to the owner of this company, without the one year notice I had requested of that company. The new owner of the company was abusive to both owners and renters. He rented my rental to a person who was not financially qualified, and he claimed to have 2 other adult relatives names on the lease (which apparently was not true). When the renter had problems paying the rent he wanted me to sign an agreement with Vancouver Housing. I told him I have not had a good experience the VH, and I would not agree to that plan. I also told him I would like to relieve the renter of her obligations and allow her to move out with no penalties or other obligations except to leave the house in good shape. The owner of the company, against my expressed wishes, evicted the occupant, who subsequently did a lot of damage to house purposely, out of anger presumably. Lyle then did not do timely repairs, and had them done in a very amateurish (very very poor quality) fashion. IMHO to be spiteful and then fired me. He also sent the renter to collection (after the relationship was ended by mutual aggreement), in spite of my expressed wishes. I don't believe in kicking someone who is hard on her luck... and I told Lyle to NOT send her to collection. I had to redo all his shoddy repairs myself. read more

Great experience: easy to deal with, nice property, fair pricing, well maintained, and good communication. I would highly recommend renting from Properties West 360. They were considerate and helpful through the showing and move in process, treating us respectfully throughout. They always upheld their word, were very quick and responsive and professional with maintenance (thanks Chris!). They communicate well, but mostly gave us privacy and were there if we needed anything. read more

Since leasing from Properties West 360 it's been a great relationship! Cherlyn took care of everything during the leasing process. She showed us a lovely home and we leased it. She walked me through the process of getting all the utilities switched over to me. The main office was great also. Thanks to the staff! Thanks so much CRYSTAL AND CHERLYN. read more

Properties West 360 - Property Management Near Me - Vancouver, Washington

Multiple requests to fix bathroom fan and light, both through email and phone, 5 months later stll broken. Laminate floors and countertops that bubble up. Owner did an inspection and complained we had a small fan made for a window, in the window. He said it needed to be professionally installed. No air conditioning, so upstairs where the bedrooms are gets very hot. Bedroom right next to a busy road, makes it very loud at night. No parking for even short periods for guests like my parents. We did like the location but definitely wont be renewing our read more

This place has the most unprofessional staff I have ever dealt with in property management. At one point Crystal tried to argue with me then raised her voice at me because she gave me the wrong information and would not admit to it. Then she attempted to deny my application stating that my income was too low, but she did not calculate my income incorrectly which I had to correct her on. She never apologized for her mistake and then found another way to deny me based on credit, when I have been renting since I was 17 and have never been denied from any home I've applied to. Lyle The owner is just as bad, he showed me a unit and was on his phone about 80% of the time and was only worried about when I can move in. No description of the house and his customer service was beyond poor and very unprofessional. Do yourself a favor and find a better location to live and not have to deal with this property management that does not follow laws or policies. RUN FAST!!!!!!!!! After reading your response Lyle , I check my credit weekly as I have been a victim of identity theft in the past. Hospital bill on my credit have never denied me ever . The fact that your staff is not educated in housing/section 8 laws or process is very unprofessional and unfortunate to future renters. I am more disturbed about how you run your office then getting approved for the home. Letting someone look at a home even though I have seen it before and after does not justify your lack of customer service. I currently work for a property management firm and understand every process. Your staff is uneducated as you are regarding housing laws that became effective 2018. You can see a pattern in these yelp reviews and more than 3 people have experienced horrible service for your staff yet you have not brought any light to that issue. Crystal is beyond rude and very unorganized . As she attempted to deny me before opening All my pay check stubs. I had to correct her and no apology was given. Again horrible service. At the end of the day this business is ran very unethical and very poor. Reviews don't lie that's why you are at a 2 star rating. I do hope the right people can read All reviews and make a smart educated decision and rent from a property with more integrity & professionalism. read more

Sometimes, you MUST pay attention to all of the complaints listed before making an educated guess concerning a business. At first glance, 360 seems compassionate enough, however that's just "pomp and circumstance" The "nastiness" of the property manager, is enough to turn me away, which prompted me to "run for the hills." There truly is better out there. People please pay attention to the complaints. If the complaints out weigh the good, then it is a "bad" sign of things to come. read more

These are the best people to work with! Not only are our renters happy, so are we! It is so nice to get a note from our renters telling us how happy they are with this amazing company! Thank you Properties West 360! read more

We were lucky to find a home managed by Properties West. It's a very nice home, convenient to my work and in a wonderful area. Cherlyn was awesome in working around our schedule so I can tour the home and even helped us get the utilities transferred over. A truly enjoyable experience with a professional company. read more

In the past I have rented out a property on my own and didn't want to deal with it this time around. Properties West 360 was immediately on top of it. They have continued promptness with every request. Lyle had my house comped, listed and rented in a timely manner. With his knowledge they were able to get it rented at a price that I was very happy with. I appreciate the easy transition and everything Properties West 360 has done and would highly recommend them. read more

Lyle is our contractor for a large remodel project for us. The work is being done in a timely manner and with great results so far! He has been very patient and accommodating when I approached him with some major additions to the project. He, his son, and their subcontractors are competent and knowledgeable, and are careful to clean up after their day has ended. Recommend highly. read more

We have been working with Lyle at Properties West 360. Recently we had tenants move out. We live far away so are not available for regular repairs but we were up there during Christmas so we decided to do the repairs ourselves and or contract out on our own. Properties West 360 had overpriced the repairs quite significantly. Lyle was not pleased that we decided to do the work on our own. Probably since he has his own company, outside the Property Management company we were using, who can do the work. Anyway, when we had completed the list of items to be fixed/repaired they had given us we gave them an update, before leaving town, on all we had completed. They (Properties West 360) were still responsibile for overall cleaning and carpet cleaning, which I understand is a legal responsibility before re-renting out a home. We found out when the new tenants moved in that Properties West 360 management had never gone back over to our property after we left so the cleaning was not done as well as the carpet was not cleaned. Lyle was very unprofessional in the way he has spoken to me over the phone on several occasions throughout our time with them. We are just not pleased with the management of Properties West 360. Would NOT recommend them for your potential rental needs. read more

Every time there was a turn over, Properties West 360 came up with thousands of dollars in repairs. And, SURPRISE, the owner also owns the company that does all the maintenance work. I finally changed property management companies and had paid Properties West 360 to have the house cleaned. The new tenants moved in and none of the drawers in the kitchen were cleaned, things were left in the cabinets and garbage was left outside. I had to pay the new management company to clean the house AGAIN! I sent an email to Properties West 360 asking for a refund of the cleaning fee and they will not respond. RUN FAR AWAY, unless you want to get ripped off. The owner, Lyle, actually yelled at me on the phone when I questioned having to pay the company to get a second quote for some repairs that "supposedly" needed to be done on the house foundation at a tune of over 30K!!! read more

This company has some of the rudest staff that I have unfortunately had to deal with. One individual argued like a complete child on the phone. They also like to run up charges on your account for their faulty equipment, and their "maintenance department" (if you could call it that) is an uncertified individual who thinks they should be paid certified wages. Save yourself a headache and a great amount of money and DO NOT RENT from properties west 360. read more

We used this company to rent out our house. Their communication is terrible. When the renters moved out and we sold the house we received a ridiculously high utility bill and this company told me that the payment was included in the rent that we were paid. I went through all of our correspondence and this was not the case. We were cheated over $200. When we sold our house, we used them as our realtor and they were completely useless. read more

This company is horrible. I completed application and pay the application fee.They refused me on the grounds that I had that it was not paid in 2012. I provided them with all the necessary documents, I spended on gathering documents 3 days. My credit history has always been perfect. In this group called the man with kolektor service and told them that I have the all-clear. But they kicked me out. I do not advise anyone to work with them. You will lose your time and money.This company is horrible and I would never work with them again. read more