they absolutely suck, don't ever buy an appliance from there. 2 months and running and I'm still…read moretrying to get my new appliances fixed/ replaced. worst customer service!

Not only do employees not get discounts but we can't even buy discounted items until it's been…read more24hrs since the markdown. Associates work their asses off and cant even buy a discounted tree before they sell out. Imagine getting fired for shopping at your store. you would think the company would be appreciative enough to give their employees the same privileges as customers.

I ordered a door back in December, making sure to select the option 'show only options in stock'. I…read moredrove the hour it takes to get there only to find out that they don't have it. They did not track their inventory correctly so it was never there in the first place. It is set to be delivered and restocked, I never got a notification. Fast forward to me calling the last weekend of January asking about it, I was told that it was here "yup I see it right here" or something along the lines. I drove back down the following Tuesday, another hour one way. They don't have the door, never did, the man just kind of stared at me until I asked about getting my money back. I've been waiting almost two months for this door. It is a very very frustrating experience, the ladies at the return section was very helpful and apologetic, shout out to the manager. I apologize I did not get your name I was rather frustrated.

Extremely hard to find what you need. Bin lids not sold separately which is a shame. Employees make…read moresarcastic remarks.

It is a great place to find things you can't find anywhere else, assuming it is within normal…read morebusiness hours. You will often pay a premium for things you can find at Home Depot, so you pay for the service. While I would like to support the business more, I am always working on my projects after work, and on the weekends, usually after the business hours. Also, the lack of website is a real drag. How do I know they even have what I am looking for? I won't waste my time calling or trying to pop in during their limited hours.

This is one of those places where you do get what you pay for. You will pay more here versus a…read morehome depot or ace, but here you actually have a full staff of people that are there to help you. If someone doesn't know what you need, then they radio someone who does.

Great place, especially when you need a special fastener or other hardware. They also made a…read morespecial screen for my windows. Very nice and helpful. Great product knowledge and excellent customer service. Spend time even if all you end up with is a 20 cent set screw!

Man everything you need and great service to go along with it. This is the only hardware store I…read morewill shop at because they have not let me down yet.

horrible staff and management. o was there looking at an item in the sidewalk when an employee…read morereached in front of me and moved the item I was looking at for another customer. I expressed what had happened to the cashier. I continued my shopping when I exited the store listened to the employees talking to manager about me. the manager then brushed her shoulder as to say whatever about the incident. I would really stay away and take business to local Home Depot or Gilroy's.

The staff here is amazing. Any problem, every time, the drop what they are doing to help. This is…read morethe best hardware store I've ever had the pleasure.

no longer a fan, only one employee had a mask on and zero customers had masks, Not one single…read moreemployee felt it appropriate to enforce the mask law and when I mentioned a fellow customer was mask less he pointed out that no other masks were being worn. You may not like the law but its the law and for that refusal to enforce it they have lost a customer. I used to go there for convenience, because their prices certainly arent cheap, but from now on that wont even make a difference to me, I am done with them. I am another that wishes there was a no star button

If I could give 0 stars, I would. Went in there and asked where something was located they would…read morenot give me the location for it just told me they did not have it for my brand of paint sprayer because they don't carry Wagner parts. I told them it is not a Wagner sprayer and the part I am looking for is universal. They insisted on telling me they do not carry Wagner parts and would not help me find when I was looking for. I will never go back.

Great selection and great service - really, a great selection for local hardware. Old fashioned…read morehardware experience. Paid for with higher prices than at big box or online.

I've been in here twice and the same thing happens, they ask you what you want, and then tell you…read morethat you dont know what your doing. I went to buy a washer part. I found it myself when an employee( maybe owner) asked me what I wanted it for. I told him and he kept insisting that I didnt know what I was doing and that I was buying the wrong part. I bought it, took it home, installed it, and it was the right part!