Oil on the driveway. Ugh…read more Called some friends to get a recommendation for a local shop. One said that Scott from Sunland was the guy. We had the car towed over (2018 Ford Fusion Hybrid), and they diagnosed the problem and repaired the issue quickly and at a fair price. Unfortunately, the tech made a small mistake and once we got the car home, there was more oil on the driveway and a check engine light. Ugh, again. So we called back to Scott to see what he wanted us to do. We understand that sometimes mistakes are made and issues arise. How a business owner handles those issues are the difference between good businesses and great ones. This is a great one. Scott was MUCH more upset than we were! He got us back in same day and fixed the issue at no charge! (We should have paid for a necessary part, but he would not charge us.) With everything so expensive these days, and everyone trying to stretch a buck, it's hard to know if you're leaving your car with someone who cares about it as much as you do. Scott does. I cannot recommend this shop highly enough!

I am learning I can't believe artificially inflated reviews on Yelp - because of these positive…read morereviews, I've been going to Sunland for years. I realized that outside of the most basic work (like breaks, fluids or shock changes), they are not the place to go. When I have issues and take a car in, I leave with the very same issues, but I think they are taken care of. I have multiple cars now which fall into this category. The most recent is a Ford Expedition with a leak. $1500 into the work, the original problem was not solved. In fact, I now have a quote for $1900 for the remainder - when I asked why the problem wasn't solved it was 'oh we misdiagnosed it and you "Approved" the work'. They do not stand behind their misdiagnosis. I have not had this issue elsewhere- dealerships or other big-box repair shops. Another situation - I went in for a check engine light; they replaced a spark plug. The same thing is still occurring even now after my car has had all of its spark plugs changed, and I personally found a broken air hose in the engine and fixed it myself. They went with the computer code but never actually diagnosed the problem. I'm not driving rare cars. When I reflect back on previous cars I've had issues with, the same pattern occurs - I take it in, the problem is not fixed, I am quoted a large estimate, I buy another car - the savings I perceived to have were never worth it. Consider this when you go in.

I was referred to Randy's (with the advice that they didn't know much about them. They were trying…read moreto get me to replace the Tranny in my Tundra. I asked for pics and that they'd not drop the pan until I knew what they found. I showed up 3 days later to find the truck lifted and the pan off. When I told them I was taking it somewhere else, they said come back in an hr. I asked about the fluid and the mechanic said he'd put the old stuff back in. I told him to at least fill it to spec. When I came back to get it, they lied and told me he filled it to spec and told the service writer (in front of me) to "get this guy outta here." They didn't want to give me any paperwork but I requested it to see what was in writing and they said they'd filled the trans fluid to spec. I asked the other shop to let me know what they found and they confirmed my suspicions, there was only 1 quart of nasty fluid in there. There are plenty of other shops, don't go here!

Can't say enough about the quality of their work and their mechanics. Absolutely wonderful, trust…read moreworthy and keep you coming back for future repairs because you know they charge fairly and the work is Elliott will always take care of my families cars and us! We appreciate you guys! I've done everything from rebuilding a transmission to an oil change here.

Travis is the best! I'm a female going in for a car that's making a funny sound... knowing…read moreabsolutely nothing about cars. Travis educates me, explains what is going on in simple terms, will show me pictures or faulty car parts that he pulled off my vehicle...but more importantly doesn't swindle me. If you're a woman who is used to being taken advantage of at car repair shops look no further! They are honest & will treat you right here! I'm so glad I have a place I can go to that's trustworthy and close by.

I've changed my 1 star review below to a 5 star review due to the excellent customer service…read morereceived from the owner, Mike. Mike sent several apologies and went above and beyond what most business owners would do in a situation such as this. - He refunded me for the missed alignment and the cost of the new tire. To find this kind of honesty is rare and it proves that he operates his business with integrity. Knowing this, I would not hesitate to bring my vehicle directly to Mike in the future if need be. Mistakes happen, and he was quick to correct it. Thank you, Mike! ********************************************************* My husband brought my car over to AZ Automasters in February of 2024. We had never been there before, but I had just had new control arms and ball joints put in and since the tires were also brand new, my mechanic who did that work recommended an alignment. AZ Automasters kept the car overnight and my husband picked it up the following day. My husband stated that he asked the employees if the alignment was off and by how much, and that no one could answer his questions or seemed to "know anything about anything." But he did say that the employees working the morning he picked it up were not the same ones who were working when he dropped it off. He didn't leave feeling super confident but they said the car was done so he left and that was that. This car is kept in a garage, has not been in any accidents, hit any curbs or anything of that nature, and is well loved. I have put 8000 miles on the vehicle since the alignment. The other day we realized that the tires should probably be rotated and were horrified to notice that the outside of the passenger front tire was completely bald, the inside of the tire barely worn. We went over to where we purchased the tires as they are warranteed to 80,000 miles, but because they deemed it an "alignment issue", I had to purchase a brand new tire out of pocket. Not only did I waste $118.00 at AZ Automasters as they did not complete the alignment I paid for, I'm out an additional $145 for a new tire and still need to get the car aligned. I'll certainly be getting alignment, but it won't be at AZ Automasters. *Edit* I just had a front end alignment at a reputable shop where the employees actually care about their customers. They had to take a torch to the tie-rod jam nuts as they were totally locked up on both sides. This would NOT have had to be done had AZ Automasters done the work they were paid to do a year and a half ago. Also, this shop, who did the alignment using lasers, was able to show us via computer what they adjusted and how much, which AZ Automasters could not do for us. And this new place was cheaper! Lesson learned to shop around!

My 2013 Chevy Silverado 1500 had issues with the transmission slipping and was done for. I found JR…read moreTransmission through the google website and looked at the ratings because I wanted a mechanic to do great work that would charge a decent price. Fixing a transmission can be very expensive and Jason over pass my expectations with the quality of work he did to fix the transmission on my Chevy Silverado 1500 and the cost of work done was what he said. The quote for labor and part he gave me saved me several thousands and my transmission runs awesome. I would highly recommend him to work on your vehicles. U.S. Marine Veteran Ira de Jesus

My Car was unfortunately fixed by an at home mechanic. Broke bolts off into my intake manifold.I…read morecalled JR Transmission's and within minutes they were to my house to pick up my vehicle. Had it fixed in three days. No need to call around to any other shops! They were my 1st call! They knew that I needed my vehicle for work. I was very impressed. They were honest expeditious. In the sense of honesty, integrity, is what will make me keep continuing to bring my vehicles to JR Transmission 's, and I will recommend them to my family and all of my friends.

I just had my transmission on my 2004 Buick Lesabre rebuilt at KB's. It took longer than I had…read morehoped but I did tell them I had other transportation so a quick turn around wasn't important. It's a real deal mom n pop repair shop & I can appreciate their getting behind on a job so I wanted them to know I wasn't gonna rush them or hover over them. When I picked the car up it ran a little rough. No problem, the owner said bring it back & they will check it out. They fixed the issue & I did have to pay for the needed parts but no Labor. I always judge a business more on how they respond to & take care of issues AFTER your initial service or repair, and they get two THUMBS UP for that. They are sometimes unable to answer the phone so be patient if you need to talk to anyone. But April is awesome when you do get to speak to her & Ken the owner is very hands on with every aspect of his business. My overall experience was great! I would recommend KB transmission to anyone.

Needed to replace the drive shaft slip yoke, it was leaking. Had my car towed to their shop, thanks…read moreAAA. KB got back to me the next day and said come get it. Rate was extremely reasonable. Thank you KB.

I cannot say enough great things about Crawford's Auto Repair!…read moreI brought my truck in thinking I had a suspension issue because of a squeaky noise that had been getting worse. They got me in quickly, were incredibly friendly from the moment I walked in, and took the time to thoroughly check everything out. It turned out to be something as simple as a loose spare tire, something that could have easily been misdiagnosed elsewhere. What really stood out to me is that they fixed the issue right then and there and didn't charge me anything. That level of honesty and integrity is rare these days. As a woman, it can sometimes feel intimidating trying to find an auto shop you can truly trust. At Crawford's, I felt completely comfortable, respected, and confident that I was being treated fairly, no upselling, no pressure, just genuine help. They've absolutely earned my trust, and I will be coming back for any future car needs. If you're looking for a shop that is honest, knowledgeable, and truly cares about their customers, this is the place to go. Highly, highly recommend!

Was told over the phone today by Ken the Service Manager that they don't match or beat prices,…read morewhich is false advertisement, he said that was something that the marketing folks put on their website but they don't honor it. He said I was the first person in 5 years that had asked for prices to be matched from another nearby mechanic shop. He even said that the prices that they quoted me, that I should go to the other shop instead, was a $60 difference by the way. Was also told by Ken that I wasn't a good customer because I had only done one oil service with them in a year and a half. Will never give Crawford's my business and they're just another auto shop that's dishonest and takes advantage of their customers. Hard to find integrity these days!!

My first visit (it won't be my last) Took my vehicle because a/c blowing hot air. They also did a…read morecomplete inspection and they did find a couple of things that needed repair. They sent me a complete thorough explanation along with photos. All work was completed in a timely manner. They are super friendly. I highly recommend them.

NOTE: this review is from over a month ago…read more Great experience! Took a vehicle here for pre-purchase inspection. Greeted immediately and offered something to drink while I waited. After inspection, was sent a comprehensive evaluation AND was taken through all the points by Brian (Bryan?), and shown/told that car had a coolant leak that was likely going to result in having a $5000+ repair sooner than later. Some of the BEST $ I ever spent! I ALWAYS suggest pre-purchase inspection of ANY used car, irrespective of ANY dealership saying "we thoroughly inspect all of our vehicles."

Chris is amazing. I had stopped once before in a panic as my car was overheating. He took a look…read moreand it was low on antifreeze and put some in for free! Later, my a/c was having issues and I brought it in. Original quote was best case scenario. Unfortunately it was a much bigger problem than I can afford. He was upfront and honest and even had a Lyft for me to go home while I waited. Although I could not get the service done, I was so, so impressed and grateful to Chris. No charge to me as well once the problem was diagnosed. Could not ask for a better place to take your vehicle. Please if you are needing work on your vehicle done, please go see Chris. You will not be disappointed!!'

I had a VERY disappointing experience with All Valley Car Care in Gilbert. I was told my Jeep would…read morebe repaired using factory/OEM replacement parts, but when another shop inspected my vehicle later, they found aftermarket parts that they identified as low-cost components, ordered from Amazon, rather than OEM. Considering I paid around $1,000 for the repair, I felt misled. Within a week of the repair, my check engine light came back on. Yesterday, I took my Jeep to another mechanic for further diagnosis. They explained that the ignition components installed previously had contributed to additional engine issues and showed me the parts they had removed. Needless to say, I was extremely frustrated after paying so much for the original repair. Based on my experience, I would not return or recommend this shop. I expected quality parts, honest communication, and a lasting repair, but unfortunately that was not my experience.